The Pfeiffer Book of Successful Communication Skill-Building Tools

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The Pfeiffer Book of Successful Communication Skill-Building Tools

Description:    This collection of timeless activities brings together the very best resources for improving
                workplace communication drawn from more than thiry years of the Pfeiffer Annuals. Editor, Jack
                Gordon, has carefully selected classic learning activities, instruments and articles/discussion
                resources that trainers new and seasoned can put to use immediately in any training event on
                communication, customer service, sales, teamwork, or supervisor and management development.

                The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections:
                Presentations and Discussions (articles); Experiential Learning Activities; and Inventories,
                Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and
                Handbooks have to offer on the topic. The Pfeiffer Book of Successful Interpersonal Communication

                -Provides articles that offer quick, solid, and insightful grounding in a classic theme of
                communication-skills training
                -Contains complete, ready-made training exercises designed to meet a variety of needs for
                different audiences
                -Offers inventories that include questionnaires and instruments that help trainees understand their
                own communication habits, measure the health of actual relationships, and shed light on
                communication practices within the organization

                Authors Bio:
                Jack Gordon is the editor of Pfeiffers Classic Activities for Managing Conflict at Work, Pfeiffers
                Classic Activities for Building Better Teams, and Pfeiffer's Classic Activities for Developing
                Leaders. He is a former chief editor of Training Magazine, North Americas leading monthly covering
                workplace training and development. His articles and columns on training-related subjects have
                appeared in publications including the Wall Street Journal, San Diego Chronicle, Minneapolis Star
                Tribune, and E-learning Magazine. He also has worked as chief editor of a marketing magazine,
                managing editor of an aviation-business magazine, a newspaper reporter, a radio news director,
                and a freelance writer. His essay Milksop Nation won the 2002 Shell-Economist Writing Prize, an
                international competition sponsored by The Economist of London.

Contents:       Introduction xiii

                1. Conditions That Hinder Effective Communication
                J. William Pfeiffer
                2. The Lost Art of Feedback
                Hank Karp
                3. The Influence Continuum
                Marlene Caroselli
                4. Communicating Communication
                J. Ryck Luthi
                5. The Johari Window: A Model for Eliciting and Giving Feedback
                Philip G. Hanson
                6. Using Personality Typology to Build Understanding
                Toni La Motta
                7. Communicating Organizational Change: Information
                Technology Meets the Carbon-Based Employee Unit
                Joseph G. Wojtecki, Jr., and Richard G. Peters
                8. Confrontational Communication
                Merna L. Skinner
                9. Assertion Theory
                Colleen Kelley
                10. E-Mail Basics: Practical Tips to Improve Communication
ELA Section 1: Personal Communication Skills
1. In Other Words: Building Oral-Communication Skills
2. Poor Listening Habits: Identifying and Improving Them
Joseph Seltzer and Leland Howe
3. Mixed Messages: A Communication Experiment
Branton K. Holmberg and Daniel W. Mullene
4. Gestures: Perceptions and Responses
Stella Lybrand Norman
5. Time Flies: Negotiating Personal Effectiveness
Through Assertion
Michael Lee Smith
6. Resistance: A Role Play
H.B. Karp
7. Seeing Ourselves As Others See Us: Using Video
Equipment for Feedback
Gilles L. Talbot
8. Your Voice, Your Self: Improving Vocal Presentations
Taggart Smith
9. E-Prime: Distinguishing Facts from Opinions
Gilles L. Talbot
10. Speed Up! Increasing Communication Skills
Marlene Caroselli
ELA Section 2: Oganizational Communication Issues
1. One-Way, Two-Way: A Communication Experiment
Adapted from H. J. Leavitt
2. Pass It On: Simulating Organizational Communication
Linda Costigan Lederman and Lea P. Stewart
3. Red Light/Green Light: From Fear to Hope
Niki Nichols
4. Blivet: A Communication Experience
Ken Myers, Rajesh Tandon, and Howard Bowens, Jr.
5. Analyzing and Increasing Open Behavior: The Johari Window
Philip G. Hanson
6. Work Dialogue: Building Team Relationships
Judith F. Vogt and Karen L. Williams
7. Defensive and Supportive Communication: A Paired Role Play
Gary W. Combs
8. Mediated Message Exchange: Exploring the Implications
of Distance Communication in the Workplace
Heidi A. Campbell
9. Bugs: Improving Customer Service
James W. Kinneer
10. Enhancing Communication: Identifying Techniques
to Use with Diverse Groups
Robert William Lucas

1. The Communication Climate Inventory
James I. Costigan and Martha A. Schmeidler
2. Organizational Values and Voice Audit
Diane M. Gayeski
3. Interpersonal Communication Inventory
Millard J. Bienvenu, Sr.
4. Communication Audit: A Pairs Analysis
Scott B. Parry
5. The Behavior Description
John E. Oliver
6. Cross-Cultural Interactive Preference Profile
Morris Graham and Dwight Miller
7. Organization Behavior Describer Survey (OBDS)
            Roger Harrison and Barry Oshry
            8. The Negotiation-Stance Inventory
            H.B. Karp
            About the Editor

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Description: The Pfeiffer Book of Successful Communication Skill-Building Tools