REPAIR REQUEST FORM
DENON REPAIR DEPARTMENT
PLEASE FILL OUT THIS FORM AND FAX IT BACK TO US. WE WILL
FAX IT BACK TO YOU WITH THE REPAIR SRA # ON IT FOR PRODUCT RETURN
The Denon Service Department has a $40 charge for out of warranty repair estimates plus $15 for return
shipping and handling or product scrapping for non-returned units, totaling $55 (Plus any tax). This $55 fee
must be paid in advance and is nonrefundable. This covers inspection & estimation of parts and labor costs
only, and is not the total cost of the repair. If the estimate is approved, the $55 charge will be applied to the
labor & shipping and handling cost to repair your unit.
*REPAIRS ONLY* FOR CREDIT/REPLACEMENTS, DEALERS PLEASE CALL YOUR REP
Denon Model Number: PROBLEM WITH UNIT:
10 Digit Serial Number:
Your Name: Return Address: (No P.O. boxes please)
Your Daytime E-Mail Address: Credit Card Number:(Visa, M/C, Amex) Dealer Name:
Exp Date: Account Number: (Denon Dealers Only)
Daytime Phone Number: WARRANTY: (Yes / No)
REPAIR SRA #:
Daytime Fax Number: DATE OF PURCHASE: ( mm / dd / yy )
WHEN RETURNING YOUR UNIT TO DENON, PLEASE MAKE SURE ALL OF THE FOLLOWING HAS BEEN DONE.
1. IF THE UNIT IS IN WARRANTY YOU MUST INCLUDE A COPY OF YOUR RECEIPT OR INVOICE TO EXPEDITE THE REPAIR.
WITHOUT THESE ITEMS YOU WILL AUTOMATICALLY RECEIVE AN ESTIMATE BY MAIL OR FAX AND BE CHARGED $55.
2. PLEASE INCLUDE A LETTER INSIDE YOUR PACKAGE DESCRIBING THE PROBLEM IN DETAIL.
3. PLEASE WRITE THE 7 DIGIT SRA NUMBER ON THE OUTSIDE OF THE PACKAGE. (NICE and BIG)
4. ON YOUR LETTER AND ON THE OUTSIDE OF YOUR PACKAGE, DON’T FORGET YOUR RETURN “SHIP TO” ADDRESS.
NOTE: P.O. BOXES CAN NOT BE ACCEPTED.
5. ORIGINAL PACKAGING MAY NOT BE RETURNED.
Turn around time for services are: MAIL/SHIP TO ADDRESS:
Warranty repairs normally take approximately two weeks. DENON ELECTRONICS
Out of Warranty repairs take about two to three weeks. ATTN: REPAIR DEPT.
Repair time is usually dependent on parts availability. 100 CORPORATE DRIVE
Our office hours are Monday – Friday 9:00am – 5:00pm ET MAHWAH, N.J. 07430-2041
Ph #s: 201-762-6665 opt # 2 then opt # 3
e-Fax #: 973-771-2009