CENTRAL TEXAS COLLEGE Camp Pendleton, CA Online Help Resource Booklet DISTANCE LEARNING www.ctcd.edu Table of Contents SECTION 1: WEB ADVISOR Admission Instructions Admission Help Registration Dates Registration Instructions Payment and Registration Info Withdrawal Process Use of Web Advisor SECTION 2: BLACKBOARD Admission Instructions Admission Help SECTION 3: ORDERING YOUR BOOKS How to order books SECTION 4: PROCTOR EXAMS Scheduling Exams SECTION 1: WEB ADVISOR Admission Instructions Go to www.ctcd.edu and select “Distance Education”. Then select “Web Advisor” at the top of the page. 1) If you are currently a student with CTC and have used Web Advisor before proceed with “Log In” in the upper right hand corner in the “Main Menu” and proceed with your log in information. 2) If you are a new student with CTC proceed with the steps below: STEP 1: ENTER USER NAME Enter the initials (lowercase) of your first and last names followed by the last six digits of your SSN (no spaces). Example: ab123456 STEP 2: ENTER PASSWORD Your password is your date of birth (mmddyy). The first time you log in, you will be prompted to change your password. Once you change your password, you are already logged in and may proceed. Note this password for future use. If you need to reset your password, use the “What’s My Password” link on the Main Menu page and follow the instructions. STEP 3: LOG OUT To protect your security, always click “Log Out” when finished. Admission Help PROBLEMS LOGGING IN? *If you have difficulty accessing Web Advisor or receive an error message, contact the Web Advisor Technicians via email or telephone. Email: email@example.com Phone Number: (254)526-1637 1-800-792-3348 ext. 1637 *If the email address that we have on file is incorrect please contact the CTC Office and request an email change via email or telephone. Email: firstname.lastname@example.org Phone Number: (760)725-6386 *BEFORE NEW STUDENTS CAN ACCESS WEB ADVISOR, THEY WILL NEED TO FILL OUT THE APPLICATION FOR ADMISSION FORM IN THE CTC OFFICE, OR YOU CAN PRINT OUT THE APPLICATION ONLINE AND FAX IT TO OUT CTC OFFICE TO BE ENTERED.* The application for admission form can be found by going to www.ctcd.edu and select “students”, then “student forms”, and then select “application for admission” at the top of the next screen. CTC Camp Pendleton fax number is: (760)385-4942 (PLEASE ALLOW 24-48 HOURS FOR THE PAPERWORK TO PROCESS IN THE SYSTEM BEFORE ATTEMPTING TO LOG IN TO WEB ADVISOR) Registration Dates REGISTRATION DATES CAN BE FOUND BY LOOKING IN THE DISTANCE LEARNING CATALOG AVAILABLE HERE AT OUR CTC OFFICE OR BY GOING ONLINE TO THE MAIN CAMPUS WEBSITE AT: www.online.ctcd.edu and click on “Schedule”. NOTE: THERE IS NO LATE REGISTRATION FOR ONLINE CLASSES Registration Instructions Once you have successfully logged in or you are a returning Distance Learning student you may follow the steps below to register for your class. ** If you are a new student to Distance Learning, you must complete the Registration Form available online at http://www.ctcd.edu/forms/dtel_ci_reg.pdf. The form is also available to you at the CTC Camp Pendleton office. ** Step 1: Once you have clicked on “Students” you will see a menu of all the options you have with Web Advisor. Under the Registration section click on “Register for Sections” Step 2: Select “Search and Register for Sections. Step 3: On the next screen only fill in: Term, Subject, and Location and then click submit. Example: Term: SPR07; Subject: GOVT; Location: TDLRN Distance Learning (4th from top) Step 4: Next, scroll through the class listings to view which classes are open. Once you have found the class you would like to take select the box to the left of the course and click “Submit” at the bottom of the page. **If you are having problems with signing up for classes, please contact the Online Mentors for assistance at email@example.com or 1-800-792-3348 ext. 1298 Payment and Registration Info *Payment in full is due the same day that you register* Tuition Assistance: You must turn in the TA form to CTC Office BEFORE the term start date. If no TA is received, you could be dropped for non-payment. Withdrawal Process *It is the students’ responsibility to officially withdraw from a course. Students who do not officially withdraw and cease to participate in the class may be administratively withdrawn from the course by the instructor. In such cases, the instructor may assign the student a grade of “IP” incomplete or “FI” for non-attendance. Students can withdraw online up to day before class starts if system will allow it by following instructions listed below. Otherwise you will need to come in to the CTC office and fill out the proper paperwork. Step 1) Select “Register and Drop Sections” under “Registration” in the student menu. Step 2) In the next screen under “Current Registrations” select the box under “Drop” of the course you are dropping and click submit. Step 3) You are now dropped from the course. **If student(s) CAN NOT drop class online, contact the CTC Office by email: registrar@ctc- pendleton.com. Be sure to include the class you are dropping, start/end date, and valid contact number you can be reached at. Once your email has been received you will be requested to come in and proceed with a withdrawal. **If course online has already begun, you will need to come in to the CTC Office and fill out a withdrawal form and make the proper payments. If withdrawal is due to work relations, student can get a CO Letter and turn it in to the CTC office to receive 100% Duty Waiver. (Example of letter can be found at the CTC office) NOTES: **Students can view a brief description of the course as well as their instructors’ information by clicking on the course under “Section Name and Title”. **Under “Meeting Information” be sure to check the beginning and end dates of the class as well as the type of class you will be takings. Descriptions are given below. Step 5: On the next screen under “Preferred Sections” Click on the scroll down bar and select “Register”. Then click submit and the next screen will show all actions done by you. Now you are registered in the class(s). Online Lecture- Students will submit their work on a weekly basis as instructed by their instructor. (Make sure you submit assignments according to Texas (Central Time), not California (Pacific Time). For example if your assignment is due at 7pm, submit homework by 5pm) Self-Paced Lecture-Students can access the course, complete and submit assignments, and take tests at their own rate rather than according to a fixed schedule (online lecture). To succeed in a self-paced class, you must be more self-disciplined about studying and taking your tests because there is no course schedule to guide you through the class. You may not complete the course in less than 4 weeks. You must take all exams in order (test 1 before test 2, ect..) and take the final exam during the last week of class. ***You CANNOT take Offline, CD ROM, or Personal Pocket Computer courses unless instructed to do so by a CTC representative**** What else can I use Web Advisor for??? YOU CAN: • Search, Register and Drop Online Classes • View and Print Grades • Order Transcripts • View Class Schedule • Make Payments/Check Account Balance(If using TA you do not need to look at Account information) • View Student Profile SECTION 2: BLACKBOARD Admission Instructions **You will not have access to your courses until 72 hours prior to the course start date** Go to www.ctc.blackboard.com proceed to Log-In. LOG-IN INFORMATION STEP 1: ENTER USER NAME Enter the initials (lowercase) of your first and last names followed by the last six digits of your SSN (no spaces). Example: ab123456 STEP 2: ENTER PASSWORD Your password is your date of birth (mmddyy) STEP 3: LOG OUT To protect your security, always click “Log Out” when finished. Admission Help HAVING PROBLEMS LOGGING IN? *If you have problems logging in, click on “Login Information” right above CTC Blackboard Login. 24/7/365 Blackboard Support: 1-866-350-4729 **Search Online Help Desk http://online.ctcd.edu/help-index.cfm *Click on “Search our Knowledge Base” for FAQS **If the Help Desk and Knowledge Base do not answer your questions go to our Blackboard Support Site: http://supportcenteronline.com/ics/support/default.asp?deptID=2380%20 **OR you may search the Contacts Page for more help: http://online.ctcd.edu/contacts.cfm **You can also find the support websites below by going to: http://online.ctcd.edu/ Technical Support We are committed to helping you succeed in your Distance Learning courses. The following services are available: 24 Hour Blackboard Support 1-866-350-4729 • 24 Hour Blackboard Support • Blackboard Knowledge base • Place Blackboard Trouble Ticket • Online Help Desk • CTC Knowledge Base • Telephone Support • Email Support SECTION 3: ORDERING YOUR BOOKS ALL ONLINE STUDENTS WILL ORDER THEIR BOOKS THROUGH MBS DIRECT. MBS Direct Offers: ~Used Books ~Textbook Buyback ~Prompt Shipping ~Multiple Payment Options ~Friendly and Efficient Customer Service How to Order: Go Online to www.mbsdirect.net and follow the procedure below: Step 1: Enter ‘Central Texas College’ in the space provided and click “Search for your School” Step 2: Select “Central Texas College” and then click “Buy Course Materials”. Once next screen loads select “Distance Education” and submit Step 3: Once you are in the screen with all the courses listed, find your course and correct start/end date and select the box next to it. Click “Submit Course ID Sections” Step 4: The next screen will show the proper course materials needed for your class. Select add to cart and continue with the purchasing process. **STUDENTS: Don’t wait until the first day of class to order your book(s)!! Shipping takes any where from a few days to weeks depending on your location. MBS has tracking systems in place to help you determine the status of your order. SECTION 4: PROCTOR EXAMS Almost all online courses require students to take proctored exams. Students will need to call and schedule a time to take the exam in our computer lab. Proctored exams can be scheduled between the following office hours ONLY: Monday-Thursday: 8:15am-2pm and Friday: 8:15am-11:00am. NOTE: When on-site classes are taking place, the computer lab will be closed to proctor exams 1130-1300 during the week. To schedule a proctor exam please call: (760)725-6386 or (760)385-4942 ** A 24 HOUR NOTICE IS REQUIRED WHEN SCHEDULING A PROCTOR EXAM DUE TO A LIMITED AMOUNT OF COMPUTERS AVAILABLE. ** IF YOU ARE DEPLOYED, YOU WILL NEED TO PROVIDE PROCTOR INFORMATION TO THE MAIN CAMPUS. YOU WILL FIND OUT MORE INFORMATION ON THIS ONCE YOU HAVE LOGGED IN TO BLACKBOARD AND REVIEW ALL THE INFORMATION REGARDING PROCTOR EXAMS.