Research Basics Project 2 Template - Visitor Satisfaction Survey_1_ by banter

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									1. HOW DID YOU FIND OUT ABOUT US? Please tick a box Map Which map? ___________________________ Brochure, flyer or advertisement Which brochure/flyer/advertisement? ____________________________________ Visitor Centre Which visitor centre? ____________________ Internet Which website? ___________________________ Sign as you drove past Referral from someone Other Please specify? ________________________

3. HOW SATISFIED ARE YOU WITH THE FOLLOWING ASPECTS? Please tick a box (Select from the satisfaction aspects you wish to measure from appendix 3 of the ‘Tourism Research Basics’ document.)
Poor 1 2 3 4 5 Excellent

4. YOUR TIME IN THE (INSERT YOUR AREA) Please tick a box Are you an Overnight visitor to (insert area) or Day visitor (insert area) If day visitor to (insert area) When did you arrive? _________________ When will you leave? _________________ If overnight visitor to (insert area) When did you arrive? ___ / ___ / ____ When will you leave? __ / ___ / ____
(dd/mm/yyyy) (dd/mm/yyyy) (am/pm) (am/pm)

XX e.g. parking availability XX XX XX XX XX XX XX XX

2. OVERALL, HOW SATISFIED ARE YOU WITH? Please tick a box
Poor 1 2 3 4 5 Excellent

XX XX XX XX XX XX XX XX Comments: _______________________________ _________________________________________

5. YOUR DETAILS Please tick a box Where do you live? Country? _________________________________ If Australia, what state? ______________________ If WA, Perth or regional? _____________________ Gender.................................................. Male Female Age ................. under 18 years .......................... 19-34 years .............................. 35-54 years .............................. 55 years or more....................... Who are you travelling with on this trip? Alone ........................................ Spouse/partner ......................... Friends ..................................... Family group (parents & children)...... Tour .......................................... Other (please specify) _____________________________

The (area eg Swan Valley) your overall visit to (this establishment) Quality of service at (this establishment) Value for money at (this establishment) Comments: _______________________________ _________________________________________ _________________________________________

6. WHAT IS ONE THING WE CAN DO TO IMPROVE OUR BUSINESS? _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________

VISITOR SATISFACTION SURVEY
Thank you for helping us continue to improve your experience Enjoy the rest of your day! We value your opinion
Welcome to (insert your business name here), we

7. DO YOU HAVE ANY FURTHER COMMENTS OR SUGGESTIONS? _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________

sincerely hope that you have enjoyed your time with us. Our team is committed to improving your experience. To achieve this goal, we need your assistance. We would greatly appreciate your comments and suggestions. Please leave the completed form (insert directions for where they should leave the survey, ensure that it is not directly to staff as people are often intimidated by this) Your comments will make a difference.

Business Logo Business Name Address Contact details Email address

Thank you for choosing to visit our establishment.

INSERT LOGO, IF DESIRED

THANK YOU for participating in our survey


								
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