Research Basics Project 2 Template - Visitor Satisfaction Survey_1_

1. HOW DID YOU FIND OUT ABOUT US? Please tick a box Map Which map? ____________________________ Brochure, flyer or advertisement Which brochure/flyer/advertisement? ______________________________________ Visitor Centre Which visitor centre? _____________________ Internet Which website? _________________________ Sign as you drove past Referral from someone Other Please specify? _________________________ 2. OVERALL, HOW SATISFIED ARE YOU WITH? Please tick a box The (area eg Swan Valley) your overall visit to (this establishment) Quality of service at (this establishment) Value for money at (this establishment) Comments: _________________________________ __________________________________________ __________________________________________ 3. HOW SATISFIED ARE YOU WITH THE FOLLOWING ASPECTS? Please tick a box (Select from the satisfaction aspects you wish to measure from appendix 3 of the ‘Tourism Research Basics’ document.) XX e.g. parking availability XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX Comments: _________________________________ ___________________________________________ 4. YOUR TIME IN THE (INSERT YOUR AREA) Please tick a box Are you an Overnight visitor to (insert area) or Day visitor (insert area) If day visitor to (insert area) When did you arrive?__________________ (am/pm) When will you leave?__________________ (am/pm) If overnight visitor to (insert area) When did you arrive?___ /___ /____ (dd/mm/yyyy) When will you leave? __ /___ /____ (dd/mm/yyyy) 5. YOUR DETAILS Please tick a box Where do you live? Country? __________________________________ If Australia, what state? _______________________ If WA, Perth or regional? ______________________ Gender ...................................................Male Female Age .................. under 18 years........................... 19-34 years................................ 35-54 years................................ 55 years or more........................ Who are you travelling with on this trip? Alone.......................................... Spouse/partner .......................... Friends....................................... Family group (parents & children)..... Tour ........................................... Other (please specify) ______________________________ Poor 1 2 3 4 5 Excellent Poor 1 2 3 4 5 Excellent 6. WHAT IS ONE THING WE CAN DO TO IMPROVE OUR BUSINESS? __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ 7. DO YOU HAVE ANY FURTHER COMMENTS OR SUGGESTIONS? __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ THANK YOU for participating in our survey Thank you for helping us continue to improve your experience Enjoy the rest of your day! Business Logo Business Name Address Contact details Email address VISITOR SATISFACTION SURVEY We value your opinion Welcome to (insert your business name here), we sincerely hope that you have enjoyed your time with us. Our team is committed to improving your experience. To achieve this goal, we need your assistance. We would greatly appreciate your comments and suggestions. Please leave the completed form (insert directions for where they should leave the survey, ensure that it is not directly to staff as people are often intimidated by this) Your comments will make a difference. Thank you for choosing to visit our establishment. INSERT LOGO, IF DESIRED