Form Revision 092305 Services Project Plan Last Date Updated: January xx, 2005 Last Date Updated: January xx, 2005 Owner: File Name: QMS/xx/xx Contract Name: Contract Description: Multimax Services Project Plan Form Revision 092305 Summary of Revisions Revision Date Approver Scope Multimax Services Project Plan Form Revision 092305 Services Project Plan Contract: Insert name Project Manager: Insert name Contract Identification Customer Organization Contract Number Period of Performance Contract Value -$’s Contract Value -Hours Key Customer Contact Multimax Job Number Contract Overview Service Requirements to be fulfilled Service Tasks to Be Performed: • Have all tasks been identified? Yes Where documented No; describe plans to resolve any issues: • Are tasks defined in sufficient level of detail to support staffing & fulfillment? Yes No; describe plans to resolve any issues, including the identification of any work instructions that will be created to support task fulfillment: Service Related Deliverables to be Produced • Have all required deliverables been identified? NA Yes; where documented No; describe plans to resolve any issues • Are deliverables defined in sufficient level of detail to support fulfillment? NA Yes No; describe plans to resolve any issues: • How will the completion of deliverables be tracked and controlled relative schedule commitments? Not Required Documented Plan Other, explain: Multimax Services Project Plan Form Revision 092305 Core Methodologies to be Followed All projects shall be performed in accordance with approved Multimax quality management system methodologies. Confirm below your plans to follow these methodologies or describe in the appropriate section your intended deviation. All deviations require the approval of the Responsible Divisional Vice President. The Responsible Divisional Vice President’s approval of this project plan constitutes an approval of all defined deviations. Required Core QMS Methodologies Planned Compliance • Control of Records Yes Deviated, describe methodology to be followed to comply with ISO Standard (Ref. ISO STD 4.2.4) Re: Control of Records Process • Control of Documents Re: Control of Documents Process Yes Deviated, describe methodology to be followed, including methodology for ensuring the currency of documents of external origin, if appropriate (Ref. ISO STD 4.2.3) • ID & Traceability Yes Deviated, describe methodology to be followed to comply with ISO Standard (Ref. ISO STD 7.5.3) Ref: Project Management Process • Customer Property Yes Deviated, describe methodology to be followed to comply with ISO Standard (Ref. ISO STD 7.5.4) Ref: MMI GFE Management Guide • Preservation of Product Yes Deviated, describe methodology to be followed to comply with ISO Standard (Ref. ISO STD 7.5.5) Ref: Quality Management Process • Calibration of Equipment Ref: Control of Monitoring and Measurement Devices Will any Multimax owned monitoring or measurement equipment that requires calibration be used on the project? Yes No If yes, describe methodology to control and maintain currency of calibration: • Infrastructure/Work Environment Ref: Project Management Process Is the infrastructure and work environment adequate for the fulfillment of all customer requirements? Yes No, describe issues and plans for resolution: Multimax Services Project Plan Form Revision 092305 Can Resulting Output (Service & Solution) be verified Ref: Quality Management Process Yes, ISO Standard 7.5.2 does not apply No, describe validation of processes for production and service provision (Ref. ISO STD 7.5.2) Control of Non Conforming Product Ref: Quality Management Process Yes Deviated, describe methodology to be followed to comply with ISO Standard (Ref. ISO STD 8.3) Resource Plan Subcontracting • Have all subcontract agreements been negotiated and approved? Yes No, define plans for completing • List all subcontractors and key contact information Management/Staffing Plan Have Personnel assignments been made for all required labor categories? Yes No, define plans for resolving any staffing issues below: • Define how the project management structure has been defined and documented with regard to roles and responsibilities Project Org Chart or equivalent Not required Competencies Needs Does current staffing possess all required competencies? Yes No, define specific plans for acquiring needed competencies Competencies Needs Plans/Responsibilities for Attainment Financial Plan Ref: Project Managers Handbook, Chap. 5 • Have required financial plans (hours, revenue, and/or profit) been completed? Yes No, define plans to complete Multimax Services Project Plan Form Revision 092305 Quality Assurance Plan Ref: -Quality Assurance Process -Project Managers Handbook Quality Actions Planned • Define all planned quality assurance actions including reoccurring meetings, activities, inspetions and/or reports that will be carried out or produced to assess and to ensure the fulfill customer’s requirements and/or Multimax’s quality systems requirements Quality Actions Requirement M= Multimax C= Customer Freq. Documentation Maintained Report Project Status M C Status Reports Report Project Finances M C Tracking Spreadsheet Hold Status Meetings M C Meeting notes Conduct Internal Audits M C Audit Reports Conduct Quarterly Reviews M C Meeting presentation/notes Quality Objectives & Metrics • Define the quality objectives established for the Project and the metrics that will be collected to measure the fulfillment of those objectives Project Quality Objectives Project Quality Metrics Metrics Targets Freq. Reputation for Excellence Enhance Customer Satisfaction Competent & Motivated Staff Continually improve Approvals ____________________________ ____ Project Manager & Date ____________________________ ____ Divisional Vice President Approval (if required) & Date