GLENN GRESHAM P.O. Box 1330 • Fort Myers, Florida 33902 H: 239-334-9700 • C: 239-851-4548 firstname.lastname@example.org • www.glenngresham.com SENIOR TECHNOLOGIST • SENIOR SOFTWARE DEVELOPMENT SENIOR SYSTEMS OPERATIONS Integration, Conversion, Interface, Systems Design QUALIFICATIONS, PROFILE & KEY ACHIEVEMENTS System Analysis, Design, Installation, Software Development & Business Analysis Integration & Improvement Management Infrastructure Design Network Design, Administration & Requirement Identification Process Improvement Management Technology Evaluation Research 20+ years of experience with a broad background in software, hardware, and operating systems. Appreciated as an integration expert, able to gather, analyze and translate project technical requirements into solutions. Strengths in systems design, including hardware, data and program design, and implementation, database access and data movement. Knowledge of a diverse set of technologies gained from years of integrating disparate components into cohesive systems. Developed a system to capture and store data packet information in real time to enhance the feedback of system performance on a near-real-time basis, and to keep historical data for system usage analysis. Air Traffic Information Access System Designed and developed a data transport system to provide data movement between several hundred outside agencies and the mainframe processing component of the organization. TGSLC Data Collection and Disbursal Transport Developed software to administer office back-room operations for DataMax Marketing Systems, entailing identifying and developing processes to handle the varied operations necessary to support the continuous flow of sales initiatives, support operations, and daily management of the business. Managed E-Commerce and Forum operations. DataMax Marketing Systems Administration Systems EXPERIENCE & ACCOMPLISHMENTS TIME LOGIC SYSTEMS, INC. Computer consulting and software programming firm serving business and government offices. PRESIDENT 2001–Present Provide a wide range of expertise and support for office automation challenges involving management of personnel, changing of processes to support automation, system determination, system configuration, training, and support. As a separate focus, develop specialized software operations for medium size database processes, and develop unique applications for specialized government operations. Selected Projects: DataMax System. Developed software to administer the office back-room operations for DataMax Marketing Systems. Identified and developed processes to handle varied operations necessary to support the continuous flow of sales initiatives, support operations, and daily management of the business. Integration included data movement between multiple MSSQL and mySQL databases, email functionality, course scheduling, and web-base store operations. Developed pseudo-automatic generation of agent web sites with agent access to base level site management, and a corporate sales site (web-based store). FactorMax System. Developed a software prospect generation system, with associated processes for internet access, data movement, multi-office data management, and sales force oversight. The system uses MSDE SQL for local data storage, with transmission to corporate SQL database for overall management of outside offices and total agent support and productivity. Fisher Data Conversion Tool. Converted comparative results from medical laboratory equipment from a previous format to a new format for ongoing storage and statistical analysis. The project consisted of a project manager, a client liaison, a laboratory test expert and a programmer. Approximately 700K+ records were eventually converted into the new format. GLENN GRESHAM • Page 2 LEE COUNTY PROPERTY APPRAISER, (City, State) 1996-2001 Property appraisal office with 100-120 employees producing annual appraisals covering 450,000 properties and 130,000 businesses for tax revenue generation. SUPERVISOR OF INFORMATION TECHNOLOGY, SPECIAL PROJECTS & COMPUTER AIDED MASS APPRAISAL OPERATIONS 2000-2001 PROGRAMMER/ANALYST 1996-2000 Recruited to oversee the conversion of a major set of programs and data from a mainframe to a PC environment and to manage continual development, support and operations. Managed daily operations, network configuration and server systems build, maintenance and operations. Developed SQL databases and deployed software. Managed coding for approximately 1/3 of the code set for the move. Accomplishments: Member of a team of four that moved the entire appraisal operation from IBM mainframe to PC-based servers and rewrote the entire code set for operating a state mass-appraisal system. As Supervisor, rewrote major changes into the code set accommodating major additional exemptions, levees, and additional local and state changes to the tax code. Personally responsible for about 85% of the code set after major revisions on the state and local tax codes. Performed Y2K conversions. LEE COUNTY DIVISION OF COMMUNICATIONS Division of Lee County, Florida with 1200-2100 employees handling county radio operations, data voice, county-wide cellular/cable franchise contracts; E911 operations, and EOC dispatching for all emergency medical and 20+ fire agencies. COMMUNICATIONS ENGINEER 1994-1996 NETWORK SERVICES MANAGER 1992-1994 Served in a combination hands-on/management position, Hired to coordinate all computerized operations for the Emergency Operations Center and E911 dispatching; and later for the County Data and Voice networks Provided for daily operational maintenance, new construction installation, associated data systems, server systems coordination, for all telephone and data operations for the County; crossing boundaries of all of the County department and 5 State operations, and connecting networking systems to these agencies across the County. Oversaw a staff of seven assistants and technical personnel. Accomplishments: Upgraded the county network with over 2500 devices from a sporadic operation into a dependable one, with little or no funding employing up to 7 direct reports; Served as county liaison for the first ever graphically-based Computer Aided Dispatching (Integraph Corporation) while the system was developed and implemented, with direct work on the RFP, development, installation, maintenance, and daily operations. Morphed a barely functional network with a major failure per week and a minor failure per day to one of a minor failure per month and a major failure per four months. EDUCATION & CREDENTIALS MA, Accountancy – Nova University, Miami FL BS, Architecture – Georgia Institute of Technology, Atlanta GA Technical Experience Programming Languages: Delphi, C/C++, PHP, xBase, SQL/Procedures Databases Operations: MS SQL, Oracle, mySQL, DB2, xBase, Access Operating Systems: MS Servers, Vista/WinXP/Win2K/NT4, Novell, Unix/Linux Programming Technologies: TCP/IP, FTP, SOAP, XML, COM/DCOM, ADO, BDE/Midas Services Administration: MS Servers, AD, NDS, DNS, IIS, Proxy, SQL, Exchange, Exchange, LAN/WAN Web Technologies: Ajax, XTHML, XML, JS, HTML, CSS, PHP Also: Network Infrastructure Management & Design; Graphic Systems; Mapping, E-Commerce GLENN GRESHAM • Page 3 ADDENDUM: ADDITIONAL PROJECTS XenaCare Computer System. Created a specialized multi-site Medical Point of Sale program, connecting back to a centralized data storage site via extranet interconnection. The central site processed and separated data as either private/medical data or transactional/accounting data, and performed both fulfillment and administration operations and interfaced to the web-host functions of FedEx, UPS, and AuthorizeNet/IPayment for transactional processing and shipping. The connection protocols were done via COM/DCOM and XML, over TCP/IP, with Microsoft SQL database. Total development was in excess of 100K lines Delphi v6/7. The Radio Traffic Analysis System for Polk County, Florida, uses Delphi as a TCP/IP receiver to capture traffic packets on the radio controller LAN and store them onto an SQL server for analysis. The project consists of two parts: the packet receiver and storage module, and the reporting module. The packets are UDP data broadcast on the radio controller LAN and must be trapped in a real-time mode. From this data the reporting module will generate several types of graphical and text output in real-time that will depict traffic patterns, device usage data (department, user), traffic bottlenecks, device failure occurrences, and other management information to help proactively manage the radio system. The system is still growing, but currently has over 5000 devices on the radio network, covering the entire county, including three cities and over 12 separate agencies. The data is expanding 4M records per month, and currently holds 90M transmissions (350M records) online (2009) spanning eight years. The TGSLC Contract for Texas Guaranteed Student Loan Corporation was to design and develop a data transport system to provide data movement between several hundred outside agencies and the mainframe-processing component of the organization. The system included movement of data via FTP, SMTP/e-mail, CompuServe Dial-up, and several internal intranet sites, moving it to a DB2 database. The data was user protected and optionally encrypted during the movement. An administration system coordinated users, authorized movement, authorized processing; and encryption operations and tracked the movement of data from each agency. The transport system typically handled several hundred operations daily, both incoming and outgoing, each of which was typically several hundred megabytes in size. Due to the type of data, the system was built to handle transactions in the multi-gigabyte capacity, which happened several times per month. The Asset Management System for Polk County, Florida, was a contract to develop a data and asset tracking and processing system. This system was designed for the communications division to cover the change over and servicing of the new 800MHz radio system. It took about 1 1/2 years to develop (part time), and is completely written in Delphi (150K+ lines). The back-end is on MS-SQL, and has 30K+ lines of support SQL for data operations. In general, it is a high-standard inventory control system, but includes event-based maintenance, damage control reporting, multi-level components, integrated bar-coding, property-control responsibility settings, user-defined attributes, and manager operations. Some special aspects of this system include internal interfaces into Crystal low-level calls, NT Services to handle special data upload/download, and multi-level secured access.