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“Clean and Tidy”

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					   “Clean and
      Tidy”


     Leave your property
       clean and tidy –
it could be worth up to £200!
Contents                                                                         Page
What is the “Clean and Tidy” scheme?                                                1
How will I know what work I need to do?                                             1
Is the scheme fair?                                                                 1
What happens if I need to hire a van or buy decorating                              2
materials?
Can I qualify for the payment if I owe Medina any money?                            2
Will this affect my benefits?                                                       2
How and when will I receive the payment?                                            2
What if I am elderly, sick or disabled?                                             2
What if I am clearing out the property after someone has                            2
died?
Joint tenancies                                                                     3
What if I don’t want to take part in the “Clean and Tidy”                           3
scheme?
Any questions?                                                                      3
Your moving out checklist                                                           6
The cost of not leaving your home Clean and Tidy                                    8


                                                                        Lugley House
                                                                        Lugley Street
                                                                              Newport
                                                                         Isle of Wight
                                                                            PO30 5EL

 General enquiries (office hours) ........................ (01983) 822811
 Fax .................................................................... (01983) 825002
 E-mail ...................................... enquiries@medinahousing.co.uk
 Website ............................................ www.medinahousing.co.uk


                                            2
What is the “Clean and Tidy” scheme?
This leaflet tells you about the “Clean and Tidy” incentive
scheme. If you have held a tenancy for more than three
months you can receive up to £200, if you leave your property
in a clean and tidy state. If repairs are needed that cost less
than £200, you may still qualify for part of the payment.

We have to make sure that properties are in a good condition
before a tenant moves in. Sometimes the outgoing tenant may
leave the property in a poor state of repair, or leave behind
unwanted furniture and other belongings. We then have to spend
money on clearing the property and repairing any damage. This in
turn causes a delay in re-letting the property to a new tenant.

This leaflet also explains the action that may be taken against
those tenants who do not take part in the scheme, and the potential
consequences of that action.

How will I know what work I need to do?
If you are leaving your property, the “Clean and Tidy” scheme will
be fully explained to you by a Neighbourhood Housing Officer,
Maintenance Surveyor or Scheme Manager (if you live in a
sheltered scheme). They will inspect your property and decide what
repairs are needed. They will also give you advice on anything else
you need to do, such as clear unwanted furniture or other
household items.

Is the scheme fair?
The “Clean and Tidy” scheme rewards tenants who meet the terms
of their tenancy agreement.

When tenants do not meet these terms and leave their property in
a poor condition, this costs Medina money to put right. It is unfair
that other tenants should have to pay for this, so we believe it is fair
to recover these costs from the tenants who leave their properties
in a poor condition.


                                   1
What happens if I need to hire a van or buy
decorating materials?
You will need to pay for any costs yourself, although these are
likely to be a lot less than £200. Remember that the £200 cannot
be paid until all work that needs doing has been completed.

Can I qualify for the payment if I owe Medina any
money?
If you owe money to Medina, this will be deducted from the
incentive payment.

Will this affect my benefits?
No, we have been advised that the incentive payment will not affect
any benefits you may be entitled to.

How and when will I receive the payment?
Once you have moved out, we will do a final inspection of the
property and decide what Clean and Tidy payment you are entitled
to. We will send a cheque to your forwarding address.

What if I am elderly, sick or disabled?
If you are elderly, sick or disabled, we may be able to waive your
obligation to leave the property Clean and Tidy. However, if we do
this, you will not be entitled to the incentive payment.

What if I am clearing out the property after someone
has died?
If you are clearing out the property of a deceased tenant, you need
to provide us with details of the executor of the estate. If there is an
estate and the property is eligible for a Clean and Tidy payment,
then this will go to the executor.
If there is no estate, then you need to tell us and we will waive any
re-charges for damage or work that needs doing. If there is no
estate but the property is still left in good condition, we will donate
the Clean and Tidy payment to a local charity.


                                   2
Joint tenancies
Only one payment can be made per household.

What if I don’t want to take part in the “Clean and
Tidy” scheme?
When you move into your home, you sign a tenancy agreement
which sets out your responsibilities. This includes a requirement at
the end of the tenancy to:

“Remove all furniture, personal possessions and rubbish and leave
the premises and the Association’s fixtures and fittings in good
lettable condition and repair.”

We are offering the “Clean and Tidy” payment to encourage you
to do this.

If you leave your property in poor condition (unless we have
discussed it with you first) we will invoice you for the full cost of any
work we have to do to put this right. If that invoice remains unpaid,
we will refer the matter to solicitors for collection. This could lead
to you having a county court judgment which could adversely
affect your ability to secure credit, and will be taken into
account in any future application for social housing.

Any questions?
If you have any questions about the “Clean and Tidy” scheme,
please call (01983) 822811 or look on our website
www.medinahousing.co.uk.




                                    3
                                              This tenant
                                              was charged
     Before                                   £3,500 for the
                                              work we had
                                              to do to put
                                              this property
                                              right.




       After

Since the Clean and Tidy scheme was introduced we have
made nearly 100 Clean and Tidy payments worth over £8,500
to tenants to thank them for handing their property back in a
good condition.



                               4
                                             This tenant
                                             was charged
   Before                                    £3,800 for the
                                             work we had
                                             to do to put
                                             this property
                                             right.




      After

In 2008/09 we charged 195 tenants for the work we had to do
to their properties. These charges came to over £87,000.

We have taken legal action against 35 tenants for charges they
have not paid. This has been through solicitors and the Law
Courts, and we have a very high success rate.

                              5
                Moving out - a checklist
When you leave your property, you must leave it in line with the
‘Moving Out’ (3.2), ‘Garden’ (3.18), ‘Tenant Maintenance
Responsibilities’ (3.21), Internal Decoration (3.24), and Damage
(3.25) clauses in your tenancy agreement.

To meet this requirement and qualify for a Clean and Tidy
payment, you must complete all the items on the following list.

If you do not do this, you will be given a bill for the work we have
to do to put this right. You may be taken to court to recover these
costs.
Inside the property
 Internal/external doors and door furniture in place and free
   from defects
 Windows and locks fully operational with keys and restrictors
   in place
 Glazing free from defects and cracks
 Floor coverings removed (where required) or free from
   marks, defects or dirt
 Sanitary ware and taps fully operational and free from defects
 WC seats securely in place and free from defects and stains
 plugs and chains to be in place on baths and sinks
   All
 Floor and wall tiles to be secure, grouted and in good order
 Kitchen worktops and edgings free from scratches and
   defects
 Kitchen units and components in place and free from defects
 Kitchen doors and drawers fully operational
 major cracks or loose plaster to be repaired and filled
   All
 Wallpapered areas intact and free from tears or peeling
   paper, if not totally removed, filled and left ready for
   decoration
 Painted surfaces left clean and free from marks and cracks.



                                 6
Outside the property
 ponds to be filled in
   All
 Grass to be no longer than 15cm (6 inches)
 Gardens to be left in a tidy and cultivated condition
 Gas and electric cupboards to be secure (including doors)
 free-standing sheds, greenhouses or stores to be left in a
   All
   sound and safe condition or removed
 fencing and gates to be in place, secure and free from
   All
   defects
 hardstandings, paths, garages and stores to be swept clean
   All
   and free from weeds.
 downpipes, gutters and drains free from blockages.
   All

General
The property, including the loft space and garden, must be free
  from possessions, rubbish and debris
 fixtures and fittings throughout to be removed including any
  All
  pins/hooks, and all holes filled and rubbed down
Any unauthorised tenant alterations must be removed and the
  property reinstated to its original and acceptable condition
Any authorised tenant alterations to be left complete and in an
  acceptable condition
The property to be free from pest infestations such as fleas
The property to be free from mould growth
The property to be thoroughly cleaned throughout
 property keys including pre-pay gas and electric keys/cards
  All
  to be returned.




                                7
         The cost of not leaving your home
                 “Clean and Tidy”

If you leave your home in poor condition, you will be charged for
the work we have to do to put it right.

These are some guide prices:

Inside the house
Replace damaged or missing doors - internal   £100 - £150 each
                                   external   £350 - £400 each
Replace any damaged or missing door furniture
                                              £5 - £40 each

Window / glazing replacement - small             £60 per pane
                               medium            £80 per pane
                               large             £100 per pane

Replace any damaged or missing window
furniture                                        £5 - £40 each

Repairing damaged walls and ceilings             up to £30 per m2

Replace damaged wall or floor tiles              £15 - £30 per m2

Replace missing or damaged WC seat and
bath panel                                       £25 each

Replace missing or damaged kitchen units or
fittings                                         £10 - £250 each

Replace missing or damaged bathroom
sanitary ware / fittings                         £10 - £250 each




                                 8
Outside the house
Fill in ponds                                  £100 (average
                                               size)
Cut grass and hedges                           £50 - £250
Replace, repair or secure gas and electric
meter boxes                                    £10 - £100
Replace, repair or secure fencing and gates    £10 - £75 per m2

Rubbish removal
Disposal of rubbish and possessions            £150 small skip
                                               £225 medium skip
                                               £300 large skip
Disposal of fridges, freezers, cookers, washing
machines or tumble driers                       £60 per item

Removal of carpets or floor covering           £30 per room

Removal of greenhouse / shed                   £150 - £200
                                               (excluding base)
General
Excessive cleaning of a property               £50 - £75 per
                                               room

Removing fixtures, fittings, pins/hooks        £50

Repairing damage to electrical fixtures and
fittings                                       £25 per item

Putting right any unauthorised alterations     £100 minimum
                                               charge


  If you are charged for work and do not pay, we will
        take legal action to recover these costs.




                                   9
Please let us know if you would like this leaflet in large
print, in Braille or on CD or audio cassette.

We are a member of Language Line.

                          08/2009

                            10

				
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