Your Bill Explained Hi Res

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Your Bill Explained Hi Res Powered By Docstoc
					                        Your BT Business Broadband bill explained
                        For your convenience, we try to keep all your charges on one easy-to-follow bill. This means you
                        should be able to tell at a glance which services you are paying for and how much they cost.

                        Please take some time to familiarise yourself with the sample bill below.

                          This is your unique account       Your full name and address.
                          number and bill number. It        Please contact us if these details                                                             Fax us using              Email us using these
                                                                                                                                  Call this phone          these numbers             email addresses
                          always starts with ‘WM…’.         aren’t correct
                                                                                                                                  number for all
                                                                                                                                  specific billing                                                                       Your Questions Answered
                                                                                                                                                                                                                         Will I be billed separately for each BT Business internet service I use?
                                                                                                                                                                                                                         No, you will receive one convenient, easy-to-follow bill for all your
                          The date when the                                                                                       Call this phone                                                                        internet services. This will be separate from your telephone bill. All bills
                          bill was calculated                                                                                     number for all                                                                         are quarterly, charging you one quarter in advance.
                                                                                                                                  billing enquiries
                                                                                                                                  about BT Connect                                                                       I am a new customer. I think I've been overcharged – what should I do?
                          This is the same as
                                                                                                                                                                                                                         There may be a period of overlap (shown under ‘Other Charges’ or ‘Broken
                          the account number
                                                                                                                                                                                                                         Period Rental’) in the second bill we send you. This overlap will be credited
                          in the top left-hand                                                                                    This is the total                                                                      to your account automatically and you do not need to do anything.
                          corner of the page                                                                                      amount excluding
                                                                                                                                  VAT. VAT charges                                                                       How and when does BT Business bill me?
                                                                                                                                  are in addition to                                                                     To run a smooth billing process, we place you in one of three groups
                          This is the total
                                                                                                                                  the price advertised                                                                   and bill you quarterly:
                          amount due
                                                                                                                                  for your service                                                                       • Group 1 – billed in January, April, July and October
                          including VAT
                                                                                                                                                                                                                         • Group 2 – billed in February, May, August and November
                                                                                                                                                                                                                         • Group 3 – billed in March, June, September and December
                                                                                                                                  Your choice of
                          You will find our
                                                                                                                                  payment options. For                                                                   All new customers are placed in 'Group 1'. You receive an initial bill
                          postal address on
                                                                                                                                  your convenience,                                                                      showing charges from the day your account was activated to the end of the
                          the back of the bill
                                                                                                                                  you can pay online                                                                     billing quarter for Group 1. For example, if your line was activated on 5th
                                                                                                                                  using internet                                                                         May your bill will show charges from 5th May to the end of June (i.e. the
                                                                                                                                  banking. You can                                                                       end of the April billing quarter) and you will receive your first bill in July.
                                                                                                                                  also set up quarterly                                                                  From your second bill, you are moved into one of these three groups
Shows you a summary of all your service                                                                                           Direct Debit online                                                                    depending on the products you use and when your account was
charges. This does not include your                                                                                                                                                                                      activated. On moving you in to one of these groups, your second bill
normal telephone (PSTN) line rental                                                                                                                                                                                      may show an overlap in charges, but this will be credited to your account
                                                                                                                                  This is our postal
                                                                                                                                  address                                                                                How do I know that the amount charged for any initial bill ‘overlap’ is
                                                                                                                                                                                                                         being credited to my account?
                                                                                                                                                                                                                         The amount charged for any overlap will be shown on your second bill
                                                                                                                                  This amount should
                                                                                                                                                                                                                         under ‘Other Charges’ or ‘Broken Period Rental’. This amount will be
                                                                                                                                  be the same as the
                                                                                                                                                                                                                         shown on the following bill as a credit.
                                                                                                                                  figure in the ‘Total
                                                                                                                                  now due’ line above                                                                    How can I find out more about BT Business’ billing system?
                                                                                                                                                                                                                         If you would like further information, please go to
                                                                                                                                                                                                                and use the link to
                                                                                                                                                                                                                         contact our billing team.
                                                                                                                                                          If you have any questions about your bill,
                                                                                                                                                          please call the BT Business team on
                                                                         This is the total amount
                                                                         due excluding VAT
                                                                                                                                                          0845 600 7020
                                                                                                                                                          (select option 2; local call rate).                                        Remember: your broadband service
                                                                                                                                                          To find out more about your BT bill, please go to
                                                                                                                                                                                                                                     needs your telephone line!
                                                                         This is where you will find a breakdown
                                                                         of your current services (e.g. Internet                                                                   Please note that if your BT telephone line is cancelled
                                                                         Business Pack*), along with dates, quantities                                                                                                               (e.g. because of non-payment), your broadband service
                                                                                                                                                          If you need to change your billing details (e.g. billing
                                                                         and any charges for that period.                                                                                                                            will stop, too. To avoid this, we suggest you pay your
                                                                                                                                                          address), please email your new details to us including your
                                                                                                                                                                                                                                     BT telephone bill by Direct Debit. For information
                                                                                                                                                          BT Business account name and number.
                                                                                                                                                                                                                                     on setting up Direct Debit, please see your BT bill.
                                                                        * Internet Business Pack fee includes a ‘’ domain                           Broadband –
                                                                          name for your web site. You can also benefit from a
                                                                          ‘.com’ domain name for an extra £2.99 a month.                                  Dial-up –

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Description: Your Bill Explained Hi Res