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Business Continuity Plan Template 3

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					Business Continuity Plan (BCP)




Business Unit/Function Name



     Document Name   : WCB BCP Plan Shell V2
     Author          : WCB Plan Leader
     Version No      : 2.0
     Dated           : 10/18/2011 3:29:00 PM
     Printed on      : 10/18/2011 3:29:00 PM
                     HOW TO USE THIS MANUAL


1. Read the Plan Overview, Plan Definitions and Plan Assumptions in the
   Instructions section.

2. This manual is to be used with the WCB BCP Reference Manual. The
   Reference Manual provides the organizational recovery services that
   support the departmental recovery plans.

3. Go to the Recovery Checklist - Section 9, and turn to the Stage listing
   appropriate for the current disaster situation (i.e. Stage 1 - Day 1, Stage 3
   - Day 1-2).

4. Follow the instructions listed, in order, using the remaining sections of
   the manual for detailed procedures and/or reference.
                               TABLE OF CONTENTS
Section                                                                      Page #
1 DOCUMENT HISTORY                                                              1-1
2 EXERCISE LOG                                                                  2-1
3 BUSINESS CONTINUITY PLAN (BCP) OVERVIEW                                       3-1
  3.1    Purpose                                                                3-1
  3.2    Objectives                                                             3-1
  3.3    Scope                                                                  3-1
  3.4    Context of the BCP to Business Continuity Documentation                3-1
4 ABBREVIATIONS GUIDE                                                           4-1
5 BUSINESS UNIT INFORMATION                                                     5-1
  5.1    Critical Function Description                                          5-1
  5.2    Business Location                                                      5-1
    5.2.1        Building/Floor/Office                                          5-1
    5.2.2        Mailing Address                                                5-1
  5.3    Critical Function Recovery Team                                        5-1
6 INSTRUCTIONS                                                                  6-1
  6.1    Terms of Reference                                                     6-1
  6.2    Plan Overview                                                          6-1
  6.3    Plan Definitions                                                       6-2
  6.4    Plan Assumptions                                                       6-2
    6.4.1        Global Assumptions                                             6-2
    6.4.2        Plan Level Assumptions                                         6-3
  6.5    Plan Maintenance                                                       6-4
    6.5.1        Quarterly                                                      6-4
    6.5.2        Semi-Annually                                                  6-4
    6.5.3        Annually                                                       6-5
  6.6    Other Items/Outstanding issues                                         6-6
7 CRITICAL FUNCTION RECOVERY                                                    7-1
  7.1    Event Log                                                              7-1
  7.2    General Recovery Strategy                                              7-1
  7.3    Critical Business Processes                                            7-1
8 CRASH KIT                                                                     8-1
9 RECOVERY CHECKLIST                                                            9-1
  9.1    Stage 1 – Immediate Response Steps (Day 1)                             9-1
    9.1.1        Disaster Alert                                                 9-1
    9.1.2        Disaster Declared                                              9-2
    9.1.3        Proceed to Business Recovery Site (BRS)                        9-2
  9.2    Stage 2 – Plan Work at Business Recovery Sites (BRS) (Day 1-2)         9-3
    9.2.1        Prepare Work Area                                              9-3
    9.2.2        Day 1 Critical Functions                                       9-4
  9.3    Stage 3 – Restore Procedures and Systems (Day 1 –2)                    9-5
    9.3.1        Functional Restoration                                         9-5
  9.4    Stage 4 – Backlog Processing (Day 2 – 3)                               9-6
  9.5    Stage 5 – Resume Critical Business Functions (Day 3 –5, > 5 Days)      9-6
  9.6    Stage 6 – Interim Site Migration                                       9-6
                            TABLE OF CONTENTS
Section                                                              Page #
  9.7   Stage 7 – Return Home                                           9-6
10    COMMUNICATIONS                                                   10-1
  10.1 Telephone Scripts                                               10-1
  10.2 Customer Related                                                10-1
11    STAFF PLAN                                                       11-2
  11.1 Disaster Classification and Decisions:                          11-2
  11.2 Notification Procedure:                                         11-2
  11.3 Staff/Work Area Plan                                            11-5
  11.4 Staff Phone List                                                11-6
12    DEPENDENCIES                                                     12-1
13    CONTACT LIST                                                     13-1
14    TELEPHONE SYSTEM RECOVERY                                        14-1
15    COMPUTER SYSTEMS RECOVERY                                        15-1
16    VITAL RECORDS (Office Manuals/Department Specific Documents)     16-1
17    INFORMATION REQUIRED (Information/Data/Form Requirements)        17-1
18    SPECIAL EQUIPMENT REQUIREMENTS                                   18-1
19    CRITICAL BUSINESS FUNCTION PROCEDURES                            19-1
  19.1 Recovery Procedures                                             19-1
  19.2 Return to Normal Operations Checks/Reviews                      19-4
20    DOCUMENT RECOVERY                                                20-1
21    CRITICAL RESOURCES TO BE RETRIEVED                               21-1
22    APPENDICES                                                       22-1
  22.1 Appendix A – Notification Checklist                             22-2
  22.2 Appendix B – Staffing Location Control Form                     22-3
  22.3 Appendix C – Status Report Form                                 22-4
  22.4 Appendix D - Call Tracking Form                                 22-5
  22.5 Appendix E – Disaster Event Log                                 22-6
  22.6 Appendix F – Problem/Issue Log                                  22-7
Business Continuity Plan (BCP)                                                   Document History
Business Unit/Function Name                                                                Version 2.0


1 DOCUMENT HISTORY

Document Location: W:\jbarsche\Projects\BCP\WCB BCP Plan Shell V2.DOC
Ensure that this document is current. Printed documents and locally copied files may become
obsolete due to changes to the master document.

The source of the document will be found in the BCP data repository at:
P:\BCP\Templates\BCPSHELL.doc

Location of Other BCP Copies:
Copy Number       Guardian                           Location
                                                                            nd
Copy 1                 Joe Smith                     ABC Co. – Joe’s Office 2 Floor
Copy 2
Copy 3
Etc.


Document Description:
This document has been created using Microsoft Word

Document Type:
CONFIDENTIAL

Document Status:
DRAFT

Revision History:

 Date of this revision: May 9, 2003                Date of Next revision:

 Version       Revision Date       Summary of Changes                                      Changes
 Number                                                                                    Marked
 1.0           May 9, 2003         First draft                                                N




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Business Continuity Plan (BCP)                                                          Exercise Log
Business Unit/Function Name                                                                  Version 2.0


2 EXERCISE LOG

This section contains a summary of the comments/changes that were identified during plan
certification testing.

           (Note: These are example only and should be replaced with results applicable to
                your departments testing)

 Date          Type of Exercise      Summary of Comments/Changes                            Changes
                                                                                            Made (Y/N)
 Dec 31/03     Communications Walk   Many telephone numbers were out of date or incorrect          Y
               through




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Business Continuity Plan (BCP)                              Business Continuity Plan Overview
Business Unit/Function Name                                                            Version 2.0


3 BUSINESS CONTINUITY PLAN (BCP) OVERVIEW

3.1 Purpose
The purpose of this plan is to define the recovery procedures developed to recover the WCB’s
critical business functions. The plan components will detail the business functions procedures for
responding to an emergency which affects the WCB’s ability to provide services to the customers
of the WCB or it’s ability to meet legal or regulatory requirements.

3.2 Objectives
The documentation covered in this manual is intended to:
         Facilitate rapid and efficient recovery of time sensitive business functions
         Identify the resources needed to execute the actions defined by this plan
         Identify actions to be undertaken by pre-selected teams
         Maintain public image and reputation
         Minimize loss of data
         Minimize the number of critical decisions to be made in a time of crisis

3.3 Scope
This Business Continuity Plan is applicable to the business function or functions identified in
Section 5 – Business Unit Information.

3.4 Context of the BCP to Business Continuity Documentation
The documentation of the WCB’s Business Continuity Plan (BCP) is contained in 3 key
components, the Reference Manual, the Business Continuity Plan (BCP) Shell, and the
Checklists.

The BCP Shell and Checklists should be used together in support of recovery of a specific critical
business function as follows:

a) BCP Shell
The BCP Shell provides the relatively static (will remain constant and not subject to frequent
revision), detailed information describing the activation of the Business Continuity Plan (BCP) for
a specific critical business function and the actions to be taken by the Plan Leader and Recovery
team to recover and operate the critical business function in an emergency situation.

b) BCP Checklists
The BCP Checklists identify the plans dynamic information that must be maintained regularly to
ensure that the plan remains viable and in a constant state of readiness. This information
identifies the resources (people/equipment) and action plan to implement the BCP. This
information is maintained in a checklist form to allow it to be removed from the Recovery Manual
and be used directly to record the results of each component of the recovery.


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Business Continuity Plan (BCP)                                          Abbreviations Guide
Business Unit/Function Name                                                         Version 2.0


4 ABBREVIATIONS GUIDE
This section lists the definitions of the abbreviations commonly used throughout the BCP
documentation:

Abbreviation Full Description
      BCP          Business Continuity Plan
     BRC           Business Recovery Coordinator
      BRS          Business Recovery Site
      BRT          Business Recovery Team
      CC           Communications Coordinator
      CC           Command Center
     CCC           Crisis Communications Center
      CCP          Crisis Communication Plan
      CCT          Crisis Communication Team
      DAT          Damage Assessment Team
      EFT          Electronic Funds Transfer
     EMT           Emergency Management Team
     EOC           Emergency Operations Center
      ERL          Emergency Management Team Recovery Leader
       FC          Finance Coordinator
     HRC           Human Resources Coordinator
     ITRC          IT Recovery Coordinator
     ITRT          IT Recovery Team
     ORC           Operations Recovery Coordinator
     RBRS          Regina Business Recovery Site
     RPO           Recovery Point Objective
     RTO           Recovery Time Objective
     SBRS          Saskatoon Business Recovery Site
     SMT           Senior Management Team
    Stage 1        Immediate Response
    Stage 2        Environmental Restoration
    Stage 3        Functional Restoration
    Stage 4        Data Synchronization
    Stage 5        Resumption of Critical Business Functions
    Stage 6        Plan/Move to an Interim Site
    Stage 7        Return to Home Office
     WCB           Workers’ Compensation Board of Saskatchewan




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Business Continuity Plan (BCP)                                       Business Unit Information
Business Unit/Function Name                                                              Version 2.0


5 BUSINESS UNIT INFORMATION

5.1 Critical Function Description
Provide a detailed description of the Business Unit Critical function that this plan covers.

5.2 Business Location
Provide details of the location of this function during normal operations.

5.2.1 Building/Floor/Office

5.2.2 Mailing Address


5.3 Critical Function Recovery Team
Provide details of the staffing resources for this plan during normal operations and the calling tree
notification to be used to contact staff if the plan is activated.

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.

The following sheet must be completed:
          Chklst.xls – Recovery Team Information tab




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Business Continuity Plan (BCP)                                                          Instructions
Business Unit/Function Name                                                                 Version 2.0


6 INSTRUCTIONS

6.1 Terms of Reference
These are the basic principles upon which all BCP plans should be developed:
      a) Worst Case Scenario:
         All plans are constructed to cover total destruction of a WCB Office. These steps would
         cover any lesser event, with some steps not being required (indicate N/A on the
         checklist).

           b) Exception Based Planning:
              For equipment at the alternate site a standard work area (telephone, paper, office
              suppliers, computer, software, etc.) is supplied. You need only document any
              requirements in addition to these standards in your plan. Procedures documented in
              the BCP plan should be for manual/work around situations only and reference existing
              procedure manuals once critical functions resume (Stage 3).

           c) Keep it Simple:
              Plans checklists and strategies should be developed so that they are as simple and
              straightforward as possible. In the chaotic environment of a disaster simpler is better.
              Too much process and bureaucracy will slow recovery and cause failures in the
              recovery process.

           d) What to Do:
              Plans and checklists should indicate “What to do”, not “How to do it”, as staff identified
              for initial response should be intimately familiar with regular operating
              procedures/processes. This ensures that the plan is flexible and does not contain so
              much detail as to be difficult to use. The “How to do” aspects can be addressed by
              developing/including copies of procedure manuals.

6.2 Plan Overview
      a) Purpose: This document outlines the steps required to perform the identified business
         function in the event of an unanticipated disruption to normal operations. This document
         will identify the triggers to implement alternate business processes, the steps to deploy
         those alternate processes, how to verify that the business has been properly restored,
         how to ensure data integrity when business has been properly restored, and how to
         revert back to “normal” business operation.

      b) Policy: This BCP is subject to the WCB BCP policy found in the WCB BCP Reference
         Manual.

      c) Scope: This BCP is applicable to the Critical Business Function defined in Section 5 –
         Business Unit Information

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Business Continuity Plan (BCP)                                                           Instructions
Business Unit/Function Name                                                                 Version 2.0


6.3 Plan Definitions
    a) Disaster is defined as “an unplanned incident, which is expected to disrupt normal
       operations for more than five days, and which is expected to have a significant impact on
       service to customers, on cash flow, or on market share.”

    b) Vital Records include “all information necessary for the ongoing operation of WCB
           business. In case of loss or destruction, this information must be recovered in a very short
           time (as opposed to being able to recreate it within a two (2) week time frame). It therefore
           has to be backed up and stored off-site.”

    c) Crash Kit contains the various materials that are required to execute the BCP strategy and
       establish the resumption of critical functions at an alternate location.

    d) Critical Business Functions are considered to be integral to the accomplishment of the
       Boards mission and its business functions, and without which operations would be curtailed
       or otherwise severely impeded.

    e) Midrange applications are systems that reside on the WCB midrange computer
       environment. These applications are: Claims, REA, Oracle Financials and JD Edwards
       (HR).

6.4 Plan Assumptions
6.4.1 Global Assumptions
   a) There has been no loss of life as a result of this disaster.

    b) If the disaster is wide spread (i.e. a regional disaster), it will not be feasible to continue
       operations in that area.

    c) Saskatoon/Regina Office has not been affected by the same disaster.

    d) Our off-site storage facility has not been affected by this disaster.

    e) If an alternate site is deemed necessary, we are able to obtain the required space at one of
       our pre-selected alternate sites and required staff are willing and able to make it to this
       “new” office location.

    f) An alternate site will only be required for a disaster classified as greater than 5 business
       days in duration.

    g) Paper files: it is not feasible to maintain a full backup of all files. The assumption is that
       files can be recreated to some extent, and that some decisions can be made without full
       background information.

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Business Continuity Plan (BCP)                                                    Instructions
Business Unit/Function Name                                                          Version 2.0
   h) All midrange applications (Claims, REA, Oracle Financials) will be available once computer
      systems are restored, including on-line enquiries.

    i) Sufficient printing capability will be available at the alternate site to support the required
       number of PC’s.

    j) Critical computer systems can be reinstated within 24 hours, PC’s/Network connectivity
       within 3 days.

    k) Telephone calls can be redirected and/or received at an alternate site within 2 hours.

    l) Availability of funds to pay claimants or meet other financial obligations is not an issue

6.4.2 Plan Level Assumptions
       (Note: These are example only and should be replaced with assumptions applicable
            to your department critical function/s)

    a) Policy documents are critical for Claims. The assumption is that Regina and Saskatoon
       would have backups of this information.

This plan addresses the critical business functions of the WCB.




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Business Continuity Plan (BCP)                                                     Instructions
Business Unit/Function Name                                                            Version 2.0


6.5 Plan Maintenance
A BCP plan is not a one-time commitment. Instead Business Area BCP Plans are intended to be
living documents. They should reflect the latest information available. Plan Leaders are
responsible for reviewing and updating their plans on a regular basis.

The Plan Leader, alternate Plan Leader, and all other individuals who have copies of the plan will
be sent updates each time the plan is changed. The accepted practice is to print only the page or
pages that have been changed rather than the entire plan.

Your Business Continuity Plan must be updated on a regular basis as an on-going, funded
business activity budgeted to provide the resources required to develop, test and maintain these
plans. This work can be tied into corporate planning activities but must be based on the following
regular maintenance schedules. It should also be done whenever there has been a significant
change. For example, if a significant shift in roles and responsibilities, or a departmental
reorganization takes place, changes are likely to be necessary in the Business Continuity Plan. If
business re-engineering, or new systems applications have been implemented, workflow,
procedures and even critical functions for business recovery may change.

Note: Plan Maintenance is also covered in the BCP Reference Manual - Plan Maintenance section

6.5.1 Quarterly
      Validate Contact Lists:
              Print out all contact documentation/checklists
              Review/distribute for verification
              Compare to quarterly HR listings
              Update documentation as required

6.5.2 Semi-Annually
      Review/Update BCP Documentation:
             Business Priorities/FAST Diagram (Critical Functions)
             Personnel Changes
             Key Contacts (internal and external)
             Interim Procedures
             Lost transaction/synchronization/document recovery procedures
             Recovery Checklists
             Resource Requirements (staff, equipment, forms, etc)
             Special Equipment List
             Assumptions/Outstanding issues
             Vital Records




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Business Continuity Plan (BCP)                                                Instructions
Business Unit/Function Name                                                      Version 2.0
6.5.3 Annually
      Plan Certification (compliance):
              All Plan leaders review plan document (see semi-annual plan review)
              Participate in BCP Plan test exercise
              Ensure any updates as a result of test exercises have been made
              Provide signoff to Divisional Coordinator

           Review Vital Records Storage/Crash Kit:
                  Review Contents (as per kit inventory list)
                  Verify that Recovery Plan is most recent version, update as required
                  Verify that the checklists are the most recent version, update as required
                  Verify that any forms are current version, update as required
                  Verify that Procedure Manuals (for functions/systems identified in plan) are a
                    current version, update as required
                  Verify that diskettes/tapes/CD’s are at current version, update as required
                  Review/update Crash Kit inventory listing

           Update Plan Templates:
                 Review/Update Plan Shell (BCPSHELL.doc)
                 Review/Update Checklists template (CHKLST.xls)

           Update all Paper Copies of Plan:
                  Onsite
                  Crash Kit
                  Home or alternate site
                  Others




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Business Continuity Plan (BCP)                                                     Instructions
Business Unit/Function Name                                                            Version 2.0


6.6 Other Items/Outstanding issues
These are items that require decisions or research before they can be incorporated into the main
plan body. Or they are outstanding issues that must be resolved before a component of the plan
can proceed.

This table constitutes a “To Do” list of items that must be resolved before the plan can be
considered complete.

                                                                  ASSIGNED       COMPLETION
ITEM/ISSUE                                                        RESOURCE       DATE




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Business Continuity Plan (BCP)                                        Critical Function Recovery
Business Unit/Function Name                                                              Version 2.0


7    CRITICAL FUNCTION RECOVERY
This checklist provides the information related to the recovery of the identified critical business
functions of this business unit.

7.1 Event Log
All events, decisions, actions, or meetings occurring before during or after a disaster must be
logged or recorded (captured in minutes). This information will be used to evaluate the
effectiveness of the response and recovery efforts and identify areas for improvement. Disaster
events can be logged using the Disaster Event Log - Appendix E , or Problem/Issue Log –
Appendix F. This information is critical to the continuous improvement of the WCB’s BCP effort.

7.2 General Recovery Strategy
           (Note: These are Example only and should be replaced with strategies from the
                strategy worksheets for your critical function/s)

The general strategy is to restore critical business functions to our clients as quickly as possible.

               a) Re-route telephone calls to Saskatoon/Regina.

               b) Claims will be managed from Saskatoon/Regina.

               c) All other functions to run out of temporary location.

7.3 Critical Business Processes
Restore the following critical business processes that support the Critical Business Function, in
order of importance within their stated RTO’s.

The following sheet must be completed:
       Chklst.xls – Critical Business Processes tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                                        Crash Kit
Business Unit/Function Name                                                            Version 2.0


8 CRASH KIT
This checklist provides the inventory and location of the items contained in the area’s Crash Kit. A
Crash Kit contains the various materials and supporting information required to execute the BCP
plan and the resumption of critical functions. The Crash Kit must be stored off site and be
available to be retrieved with short notice.

A Crash Kit should contain, but is not limited to the following items:

               Crash Kit Inventory listing
               Copy of BCP documents (Reference Manual/BCP Plan/Checklists)
               Copies of Procedure Manuals
               Vital Records (as appropriate)
               Copies of forms your business unit would need right away
               Backup diskettes/CD’s/Tapes (information required)
               Additional software (not found in standard configuration)
               Workstation Images (disk/CD)
               Systems documentation/Procedure Manuals
               Special equipment (where feasible) your business unit would need right away
               Small supply of unique supplies your business unit would need right away
               Any additional items/information required

Crash kit contents are subject to regular review and inventory update as indicated in the Plan
Maintenance section of the Reference Manual.

The following sheet must be completed:
       Chklst.xls – Crash Kit tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                                Recovery Checklist
Business Unit/Function Name                                                               Version 2.0


9 RECOVERY CHECKLIST
The following sections of the Checklist tab must be completed (chklst.xls – Checklist tab):

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after these pages.

9.1 Stage 1 – Immediate Response Steps (Day 1)
9.1.1 Disaster Alert
            Alert Notification Outside of Normal Business Hours:
                  In the event of a disaster alert, you are expected to remain available by
                  telephone until further notification. If you are not going to be available at your
                  regular telephone number, make sure that the Emergency Management Team
                  (EMT) or Divisional Coordinator knows where they can contact you.

                      Record all information and instructions given by the Emergency Management
                      Team. Use the Notification Checklist form - Appendix A to record this
                      information.

                      Based on the nature of information available and the likelihood that a disaster
                      will have to be declared, determine if it is necessary to place staff members on
                      alert, and when. This should be done in conjunction with your Emergency
                      Management Team (EMT) representative.

                      Note that all staff members, once placed on alert, are also expected to remain
                      available by telephone for further instructions.

                If Alert is received during normal Working Hours:
                      Staff are expected to evacuate the building as quickly as possible, BCP leaders
                      should make a reasonable attempt to take their BCP manual with them.

                      Record all information and instructions given by the Emergency Management
                      Team. Use the Notification Checklist form - Appendix A to record this
                      information.

                      Consult the Reference Manual - Emergency Procedures - Evacuation
                      section for directions to follow, once building evacuation procedures have been
                      completed. Each division is assigned a specific location where they are to
                      congregate, go there and wait for further instructions.




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Business Continuity Plan (BCP)                                             Recovery Checklist
Business Unit/Function Name                                                            Version 2.0
             Review Business Recovery Plan
                  Review Business Continuity Reference Manual, especially following sections:
                           Business Continuity Policy
                           Roles and Responsibilities
                           Staff Notification Procedures
                           Recovery Sites
                           Emergency Evacuation and Procedure (if it applies)
                  Review Staff/Work Area Plan - Section 11.3
                  Review Plan Assumptions- section 6.4 and Outstanding Issues section 6.6
                           If necessary, begin working out solutions on how unresolved
                           outstanding issues will be handled during this disaster scenario.
                  Review staff lists, and determine (or confirm) staff who will be asked to work at
                  the alternate site, and which staff will remain at home.
                  Review directions to Recovery Sites in the Reference Manual
                  Review transportation options for staff who are going to have difficulty getting
                  to the recovery site.
                  Review Equipment Requirements - Section 11.3 and staff Work Area Plan –
                        section 11.3
                  Review Vital Records - Section 167.

9.1.2 Disaster Declared
           Your Divisional Coordinator (or alternate) will notify you of a disaster declaration. If
           you receive notification from someone else, verify the disaster declaration with your
           Divisional Coordinator/alternate, if at all possible.

               Confirm what staff are to report for work at the alternate site and when as per Staff
               Plan - section 111. Note any other staff members that need to remain on alert.

9.1.3 Proceed to Business Recovery Site (BRS)
           Refer to the maps in the Reference Manual – Recovery Site Maps section for
           directions to the recovery sites.




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Business Continuity Plan (BCP)                                                 Recovery Checklist
Business Unit/Function Name                                                               Version 2.0


9.2 Stage 2 – Plan Work at Business Recovery Sites (BRS) (Day 1-2)
9.2.1 Prepare Work Area
      Understand Departmental Damage
            Recovery plans at an alternate site may vary, depending upon the nature of the
            disaster event, and the likely duration before normal operations can resume. If only
            access is unavailable, but there has been no loss of equipment or records, it may be
            better to lease special equipment requirements rather than to purchase them.

           Review equipment and software requirements

           Review equipment requirements for at home staff

           Notify Business Recovery Coordinator (BRC) of changes
                  After reviewing list of equipment notify BRC of any changes required.

           Determine workstation assignments
                Note that each plan has been assigned a group of work area seats, as outlined in the
                Reference Manual - Work Area Seat Allocation at the Recovery Site section.
                Specific workstations will be assigned to staff members as per the Staff Work Area
                Plan - section 11.3, and labelled with their name for easy contact later on. Report
                all assignments to the Business Recovery Coordinator, or to Operations staff.

           Establish Mail and Telephone Handling Procedures

           Confirm Retrieval of Vital Records
                 The Operations Recovery Coordinator will arrange for all vital records to be delivered
                 from storage to the alternate site. Confirm that they have been received, and
                 arrange for appropriate distribution to workstations at the recovery site.

           Confirm Availability of Forms
                 Required forms are going to be stored off-site in hard copy format, until computer
                 backup is available. Copies will need to be made, either through photocopying or by
                 having copies printed by an outside printer.




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Business Continuity Plan (BCP)                                                  Recovery Checklist
Business Unit/Function Name                                                                 Version 2.0


9.2.2 Day 1 Critical Functions

           Answer Phone Inquiries

           Directions for Answering Disaster Questions
                  Based on the initial assessment of the disaster and the expected time of computer
                  recovery, determine how customer service calls and communication to be handled.
                  You will be provided scripts from the Planning and Communications area to be used
                  to answer any questions.

                  DO NOT TALK TO THE NEWS MEDIA

           Notify all major Customers/Suppliers of the problem
                  Information provided should be reviewed with the Emergency Management Team
                  before calling.

           Prepare plan for lost data

           Provide Status to Divisional Coordinator (see Status Report – Appendix C)
                 The Divisional Coordinator will be present at the recovery site, but will not have a
                 workstation. This person will need to be updated on overall status and recovery
                 progress, so that any priority problems can be dealt with at the appropriate level.




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Business Continuity Plan (BCP)                                                    Recovery Checklist
Business Unit/Function Name                                                                  Version 2.0


9.3 Stage 3 – Restore Procedures and Systems (Day 1 –2)
9.3.1 Functional Restoration
      Confirm Staffing Plans and Arrangements
            The IT Recovery Coordinator will provide periodic updates on computer systems
            status, including availability of on-line services.

           Test On-line System Access
                 Department representative should test that equipment and systems are available for
                 personnel that are being called in to work.

           Check receipt of vital records or backup and Restore
                 If vital records have been requested check for receipt and set up for use as part of
                 normal business processing. Restore vital records, files etc

           Formulate Strategy To Determine All Items in Process

           Confirm Staffing for Resumption of Business Functions
                 As soon as you have information on when systems services have been restored,
                 confirm staffing plans for resumption of business functions at the recovery site. Note
                 that this may involve the use of shift work. Use the Staffing Location Control Form
                 - Appendix B to record the staffing information at the alternate site.

           Confirm Procedures for Handling Cycle Reruns and Duplicate Output
                 As outlined in the BCP Reference Manual - Cycle Rerun Issues section, it is quite
                 possible that duplicate output will be generated from the rerun of the first cycle after
                 backup is restored.

           Review Guidelines for Cheque Handling from the Cycle Rerun
                See the BCP Reference Manual - Cycle Rerun Issues section, for guidelines on
                how to deal with the various scenarios that can occur regarding cheques produced
                from the last cycle prior to the disaster event, and also the rerun of this cycle.

           Confirm Manual Handling Procedures for Special Cheques
                 Some cheques require special handling.
                 Special attention will be needed for them at time of disaster.




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Business Unit/Function Name                                                                 Version 2.0


9.4 Stage 4 – Backlog Processing (Day 2 – 3)

           Plan catch up from Work Backlog
                 Begin to recover priority functions as indicated.

           Review Staffing Requirements and Plans

           Resolve Administration Problems
                As a last step before resuming normal new business processing, anticipate any
                remaining problems and follow them up

           Monitor Normal Business Processing

           Provide Status to Emergency Management Team (EMT)
                 Update Divisional/Business Recovery Coordinator on customer service situation and
                 status of normal new business processing (Status Report – Appendix C).

9.5 Stage 5 – Resume Critical Business Functions (Day 3 –5, > 5 Days)

      Review Plan in Light of Expected Disaster Duration
            The Business Recovery Coordinator (BRC) will notify you of the estimated duration of
            the disaster situation.

                 If the disaster situation is expected to last longer than 5 days, then more staff and
                 workstations are going to be needed to prevent service degradation - and workload
                 management.

                 In this case, additional workstations will be needed at an additional interim site to be
                 set up at time of disaster as per the Staff Work Area Plan - section 11.3. This
                 number needs to be communicated to your Divisional Coordinator, and in turn, to the
                 Business Recovery Coordinator.

9.6 Stage 6 – Interim Site Migration
      Set up Planning Group for Interim Move(s)

9.7 Stage 7 – Return Home
      Set up Planning Group for Return Move(s)




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Business Continuity Plan (BCP)                                                Communications
Business Unit/Function Name                                                            Version 2.0


10 COMMUNICATIONS
NOTE: This section should contain only Communications documentation or items specific to your
area or function that would not be included in the main Communications section of the Reference
Manual (i.e. telephone scripts or processes, client contact, etc.). This includes the details of the
process for contacting, communicating, and following up with internal and external
contacts/customers (Contact List –section 133).

This section should be reviewed and approved by Planning and Communication.


10.1 Telephone Scripts


10.2 Customer Related




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Business Continuity Plan (BCP)                                                              Staff Plan
Business Unit/Function Name                                                                  Version 2.0


11 STAFF PLAN

11.1 Disaster Classification and Decisions:
              a. After being notified of the impact of the disaster, consider which staff will report for
                 work, where and when. Note other staff members that need to remain on alert. The
                 attached checklist – Staff/Work Area Plan - section 11.3, has been developed
                 which summarizes the estimated number of staff required to carry out the area’s
                 critical functions.

              b. Confirm, if necessary, which staff will be asked to work at the recovery site. Note
                 however that shifts may need to be implemented if pre-selected alternate locations
                 are not available.

              c. Identify which staff will be asked to remain on standby at home during the disaster
                 period, and determine whether they can perform any support function from their
                 home.

              d. Use the Staffing Location Control Form - Appendix B to record the staffing
                 information at the alternate site.


11.2 Notification Procedure:

           Using the attached Staff Phone List- section 11.4, call all staff members in your plan, and
           advise them if they are required at the alternate site, if they are on alert, or if they are to
           remain home and await further instructions. Keep track of who has been contacted, and
           what agreements have been reached.

           These checklists are produced regularly, but not all names and phone numbers may be
           correct. At the time of the disaster, try remembering the most recent personnel changes,
           and make them on your staff listing. On an on-going basis, you are responsible for
           reporting and updating your plan for changes in departmental staff and home phone
           numbers based on the plan maintenance guidelines (quarterly).

           When calling staff members, please follow these guidelines:
           Read the procedures thoroughly prior to making a call. By following the instructions you
           will not unnecessarily alarm family members of an employee who was working at the site at
           the time of the incident.




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Business Continuity Plan (BCP)                                                            Staff Plan
Business Unit/Function Name                                                                Version 2.0


Place phone call and say, “May I speak with (individual)?”

            a) Identify yourself by name and company, and always ask to speak directly to the staff
               member.

                If the staff member is home:
                    - Provide the information you called to convey
                    - Remind the person to make no public statements about the situation
                    - Remind the person not to call co-workers and advise their family not to call
                     others

                If the staff member is not at home:
                    Their location is known;
                        - Ask where they can be reached.
                        - Get the number, call the location and provide the information you have
                    Their location is not known;
                        - Leave a message indicating that it is important that they contact you as
                          quickly as possible, and where you can be reached.
                    You get an answering machine;
                        - Make no statement regarding the situation
                        - Provide the phone number to call at the Emergency Operations Centre, ask
                          that the employee make contact at that number as soon as possible.

                If the phone is busy over a prolonged period of time:
                    - If it is essential that you contact this person immediately, ask the telephone
                     operator to interrupt the call for you.

            b) Determine if the disaster situation has affected the staff member or their family
               personally. If so, help can be requested from Human Resources. If so, help can be
               requested from Human Resources through the Emergency Operations Centre.

            c) Explain the Salary Procedures (see Reference Manual – Human Resources
               Procedures – Payroll section) during the disaster situation. Emphasize that all
               staff are being paid to be available anytime, and are expected to be available at
               their home phone in case they are required for work at an alternate site, or to do
               work at home.

                If the staff member is going to be at another number, make sure they register it with
                you or your alternate (provide phone numbers, as required).

            d) Ask all staff to think about any major items they had been working on (cases, clients,
               contacts, problems), and to write them down, and report back to you by a specific
               time.

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            e) If all staff are to report to the recovery site:

                i) advise them when they will be needed
                ii) give them directions to the alternate site (see the Reference Manual - Recovery
                     Site Maps section).
                iii) check on transportation to the alternate site. If they are unable to get there using
                     arranged transportation they must get there on their own.
                iv) remind them that they will need their WCB ID cards or other forms of
                     identification to get access to the recovery site.

            f) If phone service has been disrupted, advise staff that they can get updated
               information on the disaster situation by calling the WCB and going to the specified
               voice mailbox (see the Reference Manual - Communications at Time of Disaster
               section).

            g) Using the Staff Phone List section 11.4, maintain a log of your calls, so that you
               have a complete record of who has been contacted, and that you have confirmation
               of all staff members who are to report for work at the alternate site or at home.




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Business Continuity Plan (BCP)                                                      Staff Plan
Business Unit/Function Name                                                          Version 2.0


11.3 Staff/Work Area Plan
This checklist indicates who should be contacted and when they are required to report to the
alternate site.

NOTE: If an individual is required to report to the recovery site, but does not require a
      workstation/work area (ie certain supervisor’s) indicate Work area not required in the
      “Special Equipment Needs” section. Do not include this person in the “Total Work Area
      Required” section of the checklist.

The Plan Leader should divide the available personnel into two groups: those who will go to the
backup site first ant those who will be sent as replacements after a few days. The Plan leader
should not over commit resources during the first few days.

Identify any special equipment needs (work area equipment, computer hardware/software) that is
required to be set up for that individual.

Use the Staffing Location Control Form - Appendix B to record the staffing information at the
recovery site.

For information on the standard work area equipment at the recovery sites see the Reference
Manual - Recovery Site Services section.

The following sheet must be completed:
       Chklst.xls – Staffing & Work Area Plan tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Unit/Function Name                                                    Version 2.0


11.4 Staff Phone List
The following sheet must be completed:
       Chklst.xls – Staff Phone List tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                              Dependencies
Business Unit/Function Name                                                       Version 2.0


12 DEPENDENCIES
Successful implementation of this plan is dependent on other departments or vendors being able
to provide goods or services to restore operations. These dependencies have been documented.

The following sheet must be completed:
       Chklst.xls – Dependencies tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                                       Contact List
Business Unit/Function Name                                                             Version 2.0


13 CONTACT LIST
This checklist contains all contacts for internal and external staff/business areas/service
providers/contacts, involved with the critical functions of the area, and any other organization that
may need to be contacted in the event of a disaster. All vendors should be contacted and
advised of the situation and kept up to date as the situation progresses. Keep track of who has
been contacted, and what agreements have been reached.

Contacts are listed by function/area and then alphabetically by name.

The following sheet must be completed:
          Chklst.xls – Contact List tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                       Telephone System Recovery
Business Unit/Function Name                                                               Version 2.0


14 TELEPHONE SYSTEM RECOVERY
NOTE: This section should contain only telephone recovery documentation or items specific to
      your area or function that would not be included in the main Telephone system recovery
      plan (see Reference Manual - Alternate Site Services – Telephone Services at the
      Alternate Site).

           All items in this section should be reviewed and approved by the Operations Recovery
            Coordinator.

           (Note: These are Example only and should be replaced with department/function
                Telephone system related items)

 a)        Our Main Fax #: 1-306-669-0639 is to be rerouted to the H/O Fax# : 1-306-597-3892
           Our 1-800 lines will be rerouted to our predetermined H/O # within 5 minutes of the call
           being placed to Repair. Length of time required for the rerouting of our regular lines (ie:
           our main switchboard number, etc) will depend on the nature of the disaster and the priority
           of our call versus emergency services’ communications being restored at other sites.
           Minimum delay will be 24 hours to reroute our regular lines. Option of setting up a Pre-Plan
           contingency for our regular lines exists with Sask Tel, but at a significant cost. Pre-Plan
           would have a 4 hour guarantee.

b)         Predetermined critical phone numbers to be rerouted are:
               line for Claimants 1-800-663-0711 (669-7220)
               line for Medical Providers: 1-800-408-7811(669-4337), currently serviced initially
                 through an auto-attendant
               line for Employers 1-800-664-0711 (669-7221)
               Local Line : 1-306-669-2111 for the main switchboard, also currently serviced
                 through an auto-attendant.
               Fax Line# : 1-306-669-0639

c)         Internal mailbox number to be utilized should the building be partially/completely destroyed
           will be 5362 in order for staff to access information regarding latest instructions by
           management. Password to be set up will be 1234.

d)         Queues should be re-established based on the following groupings:

           Queue 1 Claims
                Worker 1
                Worker 2
                Worker 3
                Worker 4



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Business Continuity Plan (BCP)                                    Telephone System Recovery
Business Unit/Function Name                                                         Version 2.0


           Queue 2 Medical Services
                Worker 5
                Worker 6
                Worker 7
                Worker 8

           Queue 3 …..


Primary Contact Names/Numbers :
Sask Tel Account Manager- Worker 8 (306) 415-4726




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Business Continuity Plan (BCP)                                    Computer Systems Recovery
Business Unit/Function Name                                                           Version 2.0


15 COMPUTER SYSTEMS RECOVERY
This checklist contains the steps, timeline and information required to guide the recovery of the
areas computer systems in the event of a disaster. This checklist should be kept high level and
reference any additional manuals/standards or refer to the Vital Records checklist – section 16 for
those items.

The following sheet must be completed:
       Chklst.xls – Computer System Requirements tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                                        Vital Records
Business Unit/Function Name                                                                 Version 2.0


16 VITAL RECORDS (Office Manuals/Department Specific Documents)
Vital records are the external procedure manuals, schedules, forms, and departmental documents
that are required to conduct the critical function/s. Vital records and important documentation
should be backed up and stored off site. There should be at least two copies of vital record
documents maintained. One copy should be stored on site and be immediately accessible. The
other (backup) copy should be stored off site in hard copy or a compatible media format.

The following sheet must be completed:
       Chklst.xls – Vital Records tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.


Forms are available from the following sources:

Pre Printed             are forms that you will be asking to be printed by an outside supplier, if a
                        disaster destroys all other available supplies.

Electronic Forms are forms designed using a Form filler, or available over the internet. These
                 should be listed to make sure a master is properly backed up so that they can
                 be restored at the alternate site. If a paper printed version may be sufficient
                 to be photocopied and used in a disaster event this should be indicated, as
                 well as having a copy placed in this plan.

Paper/Photocopy means you will be able to use a photocopy of the form.



NOTE: A copy of all Vital Records information/forms must be kept with this plan (insert them here).




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Business Continuity Plan (BCP)                                              Information Required
Business Unit/Function Name                                                               Version 2.0


17 INFORMATION REQUIRED (Information/Data/Form Requirements)
These are departmental procedure manuals, generic forms/documents (cover letters, timesheets,
HR forms, etc), and office administration procedures (Admin/accounting manuals) that are used in
the normal course of conducting business and may or may not be attributable to a specific
function. There should be at least two copies of these documents maintained. One copy should
be stored on site and be immediately accessible. The other (backup) copy should be stored off
site in hard copy or a compatible media format.


The following sheet must be completed:
       Chklst.xls – Information Required tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
     insert it after this page.



These items are available in the following forms:

Paper/Photocopy these forms are paper based and can be photocopied as required.

Disk                    these forms are stored on a local PC or found on a diskette. If forms kept on
                        this media are required the PC they reside on must be identified to operations
                        to be backed up or a backup copy of the diskette kept in the crash kit

LAN                     these forms are stored on the network and will/should be backed up by
                        regular backup cycles. In the event of a disaster they will be restored and be
                        available for use once the server that they resided on is restored. If these
                        forms are required before the server is available backup copies of the forms
                        should be taken and placed in the crash kit.

Midrange                these are forms that are developed and stored on the Midrange. These
                        forms will be available once the Midrange environment has been restored. If
                        these forms are required before the Midrange is available paper or disk
                        media copies should be taken and placed in the BCP manual/crash kit.



NOTE: A paper copy of all information/forms that are indicated as Back Up Required” = Yes must
      be kept with this plan (insert them here).




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Business Continuity Plan (BCP)                                Special Equipment Requirements
Business Unit/Function Name                                                             Version 2.0


18 SPECIAL EQUIPMENT REQUIREMENTS

This checklist indicates any special equipment that will be required over and above that supplied
for each work area seat at the recovery site. For shared equipment you must indicate the
function/staff sharing the item. If the equipment is required for a specific individual indicate the
name of the person that will be using it at the recovery site.

For a listing of the standard equipment provided at each workstation at the alternate site see the
Reference Manual - Recovery Site Services section.

The following sheet must be completed:
       Chklst.xls – Special Equipment Requirements tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                          Critical Business Function Procedures
Business Unit/Function Name                                                           Version 2.0


19 CRITICAL BUSINESS FUNCTION PROCEDURES

This section documents procedures to be used in the initial stages (stage1-4) of a disaster where
manual/work around processes are required. The procedures that follow document how critical
business functions will be conducted until Stage 5 - Resumption of Critical Business Functions is
achieved. Once critical functions have been recovered, regular processes/procedures using
existing procedure manuals and systems can be used for most functions.

Some procedures such as mail distribution may remain in a manual/ work around mode until the
move home (Stage 7). These functions will require the documentation of Checks/Reviews that will
be conducted once the WCB returns to normal operations (Section 19.2) to ensure that business
conducted using these procedures did not generate incorrect business transactions.

           Note: These are example only and should be replaced with the appropriate critical
                function/s recovery strategy procedures from the recovery strategy
                worksheets or Risk Response Matrix.

19.1 Recovery Procedures
These are the procedures that will be used during a recovery. These procedures will be
temporary, used only during initial recovery until Stage 5 – Resume Critical Business Functions
has been achieved. Or they will be permanent, used until Stage 7 – Return Home and normal
operations are resumed.

a)         GENERAL SUPPORT UNIT (MAIL/COURIERS/HEAD OFFICE COURIER BAG)
              sort/distribute courier bag contents
              open, sort and distribute courier deliveries and Canada Post incoming mail.
              date punch and return all items relevant to the Admin. function to Admin Support
               Clerk
              outgoing mail (couriers and Canada Post)
              perm & enrolment card filing

b)         ADMIN SUPPORT CLERK (ADMIN FUNCTIONS)
              run output jobs; letters, output
              sort and distribute courier output to Admin/Accounting Clerks
              sort, count/record incoming Admin/Acctg mail and distribute to Admin/Accounting
                Clerks
              deposit premium cheques - see WCB deposit manuals
              mail letters
              process Employer attention/address changes
                (Refer to Administration manuals - for detailed procedures)
              process Accounting within a 5 business day turnaround.
              self-admin coding
              investigations
              collection process
              start lapse process
                (Refer to Accounting manuals - for detailed procedures)
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c)    CALL CENTRE PROCEDURES

When a call comes in, we answer the inquiry using the Claims system whenever possible. If the
information is not available on Claims, we would:
           refer to our notes
           confer with internal contacts (co- workers, other departments)
           request files / documents to be pulled
           E-mail appropriate contact person (inter-office, Saskatoon)

Once we have determined the appropriate answers, call client back to advise. If there is a large delay
in getting the information needed to provide an answer, call client to advise of delay and that we will
get back to them as soon as possible.

d)         CLAIMS PROCESSING

           GENERAL SUPPORT
              Open, sort & date stamp mail

           CREDITOR SUPPORT
              process cheque run
              attach necessary documents - supps / forms
              match to files & return to Claims Specialists if requested
              prepare to send to banks via couriers
              match incoming mail to files
              deliver mail to examiner / specialists
                (Procedures documented in Claim Guidelines Manual)

e)         RECEPTION PROCEDURES

           Reception Duties Start at 07:15 and End at 16:30.

               07:30 turn phone off “ NIGHT MODE “
               Fill out daily reception sheet ( i.e absence, visitors, etc. ) and phone tally sheet
               Check e-mail for any reminders, board room bookings, or daily instructions
               Set up or accept standard boardroom bookings on a daily basis plus prepare coffee
                15 minutes prior for specific meetings
               Mail, packages and parcels addressed to specific individuals should be forwarded
                immediately
               Greet all incoming visitors and have them sign in and ensure they are issued with a
                proper tag ( visitor or contractor )
               Keep a log of all passes issued out to each person




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f)    DAILY

              Confirm all reception passes are in at end of the day and secured
              Keep a list of who is on holidays, sick, away from the office or on a leave of absence

g)         ANSWERING THE PHONE

              Calls must be answered within 7 - 10 seconds
              Answer the call with “Good morning or good afternoon, WCB reception “ or “ WCB...
               how may I direct your call? “
              When paging employees or making announcements be brief and concise ( i.e. “
               John Doe park 661, John park 661 “; ” Attention all staff, CICS will be down until
               further notice”
              Always be polite and helpful
              If you don’t know the answer do not give one; pass them to customer services for a
               correct response
              Ensure the phone is turned OFF of night mode at 07:30 and turned on night mode
               at 16:30

h)         GENERAL

              A professional image is imperative at all times both with internal and external
               customers
              Personal phone calls are not to be made from reception area
              Spare passes must be issued from supervisors, NOT reception
              The desk, counter tops and floor are to kept clean and clear of clutter at ALL times




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Business Continuity Plan (BCP)                          Critical Business Function Procedures
Business Unit/Function Name                                                          Version 2.0


19.2 Return to Normal Operations Checks/Reviews
These are the Checks/Reviews that will be conducted once the WCB returns to normal operations
to ensure that business conducted using these procedures did not generate incorrect business
transactions/decisions.

a)         Review of Audit Logs

b)         Review Operating Reports




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Business Continuity Plan (BCP)                                          Document Recovery
Business Unit/Function Name                                                         Version 2.0


20 DOCUMENT RECOVERY
This checklist guides you through the steps that must be considered in recovering documents
(both paper and soft copy) in the event of a disaster. Copies of critical documents, computer
backups, software, critical supplies may be available from a number of sources:
           Other WCB facilities (Saskatoon) may have similar resources or copies of critical
              documents
           Clients/suppliers/contractors may have copies of critical documents
           Commercial storage facilities can be used to store materials in a secure/climate
              controlled area

The following sheet must be completed:
       Chklst.xls – Document Recovery tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                               Critical Resources to be Retrieved
Business Unit/Function Name                                                             Version 2.0


21 CRITICAL RESOURCES TO BE RETRIEVED
If the incident does not completely destroy the contents of the office many materials and
equipment may be useable. Paper, microfilm and diskettes may be water/smoke damaged, but it
may be possible to extract information from them. Do not attempt this yourself. Contact the
Operations Recovery Coordinator for help when the incident occurs.

Following the incident, if authorities and your facilities staff determine your building is safe to
enter, you may be allowed into your building for a short period of time. This could be as little as
15-30 minutes. Create a list of critical items that you would retrieve if you could get into your
building. This assumes, of course, that the items are salvageable.

You should list these items in order of importance.

Examples of items you might need to retrieve include: computer disks, computers, selected paper
files and work in progress.

Examples of items that you should not list include: family pictures, unimportant files, and
information duplicated somewhere else.

The following sheet must be completed:
       Chklst.xls – Resources to be Retrieved tab

Note: this checklist is found in the spreadsheet chklst.xls. Once completed print and
insert it after this page.




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Business Continuity Plan (BCP)                                                  Appendices
Business Unit/Function Name                                                         Version 2.0


22 APPENDICES
This section should contain any quick reference documents and listings not covered in previous
sections.




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Business Continuity Plan (BCP)                                                       Appendices
Business Unit/Function Name                                                             Version 2.0


22.1 Appendix A – Notification Checklist

When Notified by the Emergency Management Team that the Business Continuity Plan (BCP)
has been activated, the Plan Leader or Alternate should record the following information that will
be passed along to department personnel:

1) Brief description of the problem:




2) Location of the Emergency Operations Centre (EOC):




3) Phone number to contact the Emergency Operations Centre (EOC): _____________________

4) Any Immediate support requested by the Emergency Management Team:




5) Whether or not the facility can be entered:            Yes ( )     No ( )

6) If the facility cannot be entered, the location that the team should use for a meeting place:




7) Location of the Alternate Site (work area recovery):




8) Phone number to contact the Alternate Site: _____________________

9) Other Information:




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Business Continuity Plan (BCP)                                                     Appendices
Business Unit/Function Name                                                            Version 2.0


22.2 Appendix B – Staffing Location Control Form

                                                                  Make additional copies as needed

                                   COMPLETE DAILY
                    FORWARD TO THE BUSINESS RECOVERY COORDINATOR


Date: ____/_____/____                             Completed by: ______________________


Recovery Team


                        Recovery                  Phone                Work Schedule
Name                    Location                  Number               From     To




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Business Continuity Plan (BCP)                                                      Appendices
Business Unit/Function Name                                                            Version 2.0


22.3 Appendix C – Status Report Form

Make additional copies as needed

Use this form to log significant recovery activities


The Plan Leader is required to submit a written recovery status report to the Divisional
Coordinator daily. This report may be submitted handwritten as long as it is legible.

Date: _____________


Time: ___:___ AM / PM


Name: _______________________


Department: __________________________________


Function/Critical Task: ______________________________


CURRENT OPERATIONAL SITUATION:
Comments (facility, equipment or personnel issues):




Conclusions/Actions/Decisions:




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Business Continuity Plan (BCP)                                      Appendices
Business Unit/Function Name                                             Version 2.0


22.4 Appendix D - Call Tracking Form

DATE:_________________________

CUSTOMER NAME:__________________________________                   TELEPHONE:_________________


APPLICATION:______________________________________

ISSUE:




RESOLUTION




COMPLETED BY:__________________________________




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Business Continuity Plan (BCP)                                         Appendices
Business Unit/Function Name                                                Version 2.0


22.5 Appendix E – Disaster Event Log

PLAN LEADER:______________________________

LOCATION: _________________________________                       COMPLETED BY: ________________________________

                                                                                         Group/Individual
Date/Time          Description of Event                                                  to Follow – up     Status




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Business Continuity Plan (BCP)                                         Appendices
Business Unit/Function Name                                                Version 2.0


22.6 Appendix F – Problem/Issue Log

PLAN LEADER:______________________________


LOCATION: _________________________________                       COMPLETED BY:_______________________________

                                                                                         Group/Individual
Date/Time          Description of Problem/Issue                                          to Follow – up     Status




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