Job Title: Deputy Director – Technical Services York County Job Description Job Title: Deputy Director 911 - Technical Services Revision Date: 12/10/2007 Full time Part time Hours of Work: 0800-1630 Hours per week: 40 Shift: Day Department No: 70 Department Name: YCDES Reports to (title only): Director, 911 Communications To be completed by the Human Resources Department: FLSA Status: Exempt Non-Exempt Classification: Grade Level: Please complete the following to ensure that the essential functions and requirements are accurate, clear and consistent with the needs of the position. POSITION SUMMARY This is a supervisory position responsible for assisting staff of the DES/911/OEM Center with technological needs and advances. This employee is responsible to review, coordinate, and utilize all available resources for the efficient day-to-day operation of the County’s Department of Emergency Services including the Mobile Communications Unit. Work is carried out under the direct supervision of the 911 Director, within the framework of well defined polices and procedures. Independent judgment is exercised in the performance of job duties. Additionally, the individual develops and maintains the direction and growth of the departmental technology issues and assists the department management team in budgeting for technology procurement. ESSENTIAL REQUIREMENTS Requires a minimum of five (5) years prior 911 technical/supervisory experience and/or a four- year degree within the field of communications or a similar discipline from an accredited college or university with a minimum of two years of 911 technical/supervisory experience. General knowledge of sophisticated radio equipment (transmitters, receivers, telephony systems, microwave, etc) Continuous professional improvement with reviews of technological advancements in the field of Emergency Communications/Public Safety communications Can serve as 911 Director in his/her absence. In the event of an emergency, may serve as a relief shift supervisor. Knowledge of sophisticated radio equipment (transmitters, receivers, telephone systems, microwave, interfacing equipment, etc.) Knowledge of the operations of the various public-safety agencies. Must obtain PEMA Certification - 911 Supervisor level or higher Fluent in the Microsoft Office Suite. Job Title: Deputy Director – Technical Services ESSENTIAL DUTIES AND RESPONSIBILITIES Must have the capacity to recognize new issues, technologies and potential challenges to the stability and sustainability of the public switch telephone network, the integrity of confidential databases, and connectivity of mobile data as well as automatic vehicle location. Review computer system anomalies and advise staff and users of appropriate corrective action. Establish operating procedures to enhance the day-to-day operations of technical services team. Plan, design, develop, acquire, construct and install multiple centralized systems hardware, software and facilities, such as computer networks, geographic information, and communications to ensure quality, functionality and compatibility. Formulate and recommend long and short-term plans and strategic and operational policies for design and implementation. These plans must meet the requirements in conjunction with the standard set forth by the County of York, Pennsylvania. Organize, implement, direct and control efficiency and effectiveness of designated operations and services within the limits of available resources. Direct department administration regarding budgeting, statistical analysis, funding requests for program improvements, and staffing changes. Supervise a staff that consists of Information Service Analysts, Radio Technicians, and Mobile Data Computer (MDC) Technicians. Establish production schedule, on call rotation; ensure comprehensive helpdesk and technical services coverage in all areas. Responsible for all technology installation and response of the Mobile Communications Unit. Investigate upgrades to computer system hardware and software for future implementation. Review and recommend new or useful major vendor or third party hardware and software. Oversee all major projects with the technical services department. Delegate individual projects to team members and monitor overall status to insure project successfully completed. Responsible for network monitoring and core file server operations. This includes maintenance schedules for all computer systems, telephone networks, radio systems, Mobile Communications Unit and MDC systems within the Department of Emergency Services. Ability to step in and assist or temporarily perform the duties of the 911 Director if the need arises. Familiarity with Computer-Aided Dispatch (CAD) systems and the ability to maintain the integrity of the system, including but not limited to hardware, software applications and secondary interfaces. Job Title: Deputy Director – Technical Services ESSENTIAL PHYSICAL AND MENTAL JOB REQUIREMENTS Please check those items that apply to the essential job functions of the job title listed above. Each category must be completed. 1. Following Directions Full Understanding of Both Written and Verbal Instructions Required Understanding of Verbal Instructions Only Required Understanding of Written Instructions Only Required 2. Communication - English Excellent Verbal Communication Skills Necessary Basic Verbal Communication Skills Necessary Limited or No Verbal Communication Skills Necessary 3. Functional Reading - English Fluent Reading Recognition of Signs/Symbols Simple Reading No Reading Skills Required 4. Hearing Ability to Hear Required Limited Hearing Hearing Not Required 5. Seeing 20/20 Vision with Corrective Eyewear Limited Vision Vision Not Required 6. Functional Math Complex Computational Skills (Accounting and Financial Skills) Simple Computational Skills (Add, Subtract, Multiply, Divide, Percents) Simple Counting Skills No Mathematical Skills Needed 7. Time Must Tell Time to the Minute Must Recognize Specific Times (Arrival, Departure, Breaks, Lunch) 8. Orientation (Familiarity with Surroundings) Several Blocks From Building Building Only Work Area Room Only 9. Mobility Skills Mobility Within the Building Mobility Within a Four-Block Radius Driving Required 10. Sitting 75% - 100% 50% - 75% 25% - 50% Less than 25% Job Title: Deputy Director – Technical Services 11. Standing 75% - 100% 50% - 75% 25% - 50% Less than 25% 12. Bending Knees and Waist Waist Only Knees Only No Bending Required 13. Lifting Greater than 30 lbs. 10 - 30 lbs. Less than 10 lbs. No Lifting Required 14. Reaching Greater than 6 Feet 2 - 6 Feet Less than 2 Feet Reaching Required These statements are intended to describe the nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities and duties required of the job incumbents.