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Remote Network Monitoring
Looking after networks is a full time job and one that requires a dedicated, strategic
approach to ensure that any issues are dealt with as soon as they arise. Calling
engineers out after the network has gone down is inefficient and costly and can be
avoided by utilising Consolidated IT Support’s remote network monitoring service.
Overview Reporting
With networks demanding 24/7 attention it has Consolidated IT Support provides an advanced
never been more important to have the correct reporting engine with a dynamic web based
support procedures in place. Increasing pressure console that will enable network visibility across
from customers has put more reliance on support your entire network infrastructure.
organisations to provide a dedicated remote
technical support team that are available to Key Product Features:
monitor networks whatever the time. > High Level Summary Views
> Topology and Event Search Views
Focussed on supporting our customers, > Monitor Performance and Alerts
Consolidated IT Support can deliver a remote > Reports for Common Performance Metrics
network monitoring solution which allows our team
of technical experts to monitor networks remotely Management
in a safe and secure environment 24/7. In addition to alerting you of incidents
Consolidated IT Support are able to provide an
From our Network Operations Centre (NOC), we incident management service. This service will
can monitor a wide range of complex networks provide you with access to our highly skilled
across the UK, Ireland and mainland Europe and engineering teams to assist with the related
quickly alert customers of potential problems incident and ensure a swift resolution. All
before they have a significant impact on a incidents will be logged and managed through the
business. Remote monitoring can save businesses Consolidated IT Support Call Management System
from the time, inconvenience and costs of a call (CMS).
out.
Through secure access to the customer
Optimised performance and availability infrastructure through one or more MPLS links
Our remote network monitoring service provides Consolidated IT Support are also able to use
the monitoring of all devices under contract advanced diagnostic and troubleshooting skills
with Consolidated IT Support and will alert the so that any non-hardware related incidents can be
customer of any incidents that could affect the identified.
performance of the overall network infrastructure.
Key features of remote network monitoring
The types of events monitored include: include:
> Device failures > Active monitoring
> Module failures > Retrospective network reporting
> Power supply failures > Performance monitoring
> Link failures > Network failure reporting
> High utilisation > Central network error log
The system will assist your Customers with:
> Network visibility
> Network troubleshooting
> Network reporting
> Failure notification
> Multi-user access
> Security
Customer Portal Software capabilities include:
The portal provides basic functionality and > Performance and fault management
includes user specific topology map displays,
> Intuitive point and click interface
event log views, and real-time MIB table/graph
displays. The web based module will allow you > Enterprise scalability
to have full visibility of the infrastructure health. > Universal device poller
With multi user access, you will have the ability
> Community support
to view, monitor, remotely manage, and report on
the whole network through a single interface. This > VMware virtualisation monitoring
is the most important aspect of the solution and > Report writer
is extremely flexible. There are over 400 reports
> Customer property editor
which can be setup and run with as much or as
little information as is required. > Role based access control
> SNMP trap and syslog viewer
Summary
At Consolidated IT Support we are committed to
providing tailored support solutions to meet your
needs. Assisting customers across the UK, Ireland
and mainland Europe means Consolidated IT
Support has the technical expertise, resources and
experience to monitor your networks 24/7. Remote
monitoring allows us to closely monitor and fix any
network problems from our Network Operations
Centre which in turn provides an efficient, reliable
service to keep our networks running optimally at
all times.
UK Head office
9 Devonshire Square
London
EC2M 4YF
T: +44 (0) 845 519 3313
F: +44 (0) 845 519 3314
E: enquiries@consolidated-it-support.com
www.consolidated-it-support.com
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