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Remote Network Monitoring

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									Remote Network Monitoring
Looking after networks is a full time job and one that requires a dedicated, strategic
approach to ensure that any issues are dealt with as soon as they arise. Calling
engineers out after the network has gone down is inefficient and costly and can be
avoided by utilising Consolidated IT Support’s remote network monitoring service.


                      Overview                                             Reporting
                      With networks demanding 24/7 attention it has        Consolidated IT Support provides an advanced
                      never been more important to have the correct        reporting engine with a dynamic web based
                      support procedures in place. Increasing pressure     console that will enable network visibility across
                      from customers has put more reliance on support      your entire network infrastructure.
                      organisations to provide a dedicated remote
                      technical support team that are available to         Key Product Features:
                      monitor networks whatever the time.                  > High Level Summary Views
                                                                           > Topology and Event Search Views
                      Focussed on supporting our customers,                > Monitor Performance and Alerts
                      Consolidated IT Support can deliver a remote         > Reports for Common Performance Metrics
                      network monitoring solution which allows our team
                      of technical experts to monitor networks remotely    Management
                      in a safe and secure environment 24/7.               In addition to alerting you of incidents
                                                                           Consolidated IT Support are able to provide an
                      From our Network Operations Centre (NOC), we         incident management service. This service will
                      can monitor a wide range of complex networks         provide you with access to our highly skilled
                      across the UK, Ireland and mainland Europe and       engineering teams to assist with the related
                      quickly alert customers of potential problems        incident and ensure a swift resolution. All
                      before they have a significant impact on a           incidents will be logged and managed through the
                      business. Remote monitoring can save businesses      Consolidated IT Support Call Management System
                      from the time, inconvenience and costs of a call     (CMS).
                      out.
                                                                           Through secure access to the customer
                      Optimised performance and availability               infrastructure through one or more MPLS links
                      Our remote network monitoring service provides       Consolidated IT Support are also able to use
                      the monitoring of all devices under contract         advanced diagnostic and troubleshooting skills
                      with Consolidated IT Support and will alert the      so that any non-hardware related incidents can be
                      customer of any incidents that could affect the      identified.
                      performance of the overall network infrastructure.
                                                                           Key features of remote network monitoring
                      The types of events monitored include:               include:
                       > Device failures                                   > Active monitoring
                       > Module failures                                   > Retrospective network reporting
                       > Power supply failures                             > Performance monitoring
                       > Link failures                                     > Network failure reporting
                       > High utilisation                                  > Central network error log

                                                                           The system will assist your Customers with:
                                                                           > Network visibility
                                                                           > Network troubleshooting
                                                                           > Network reporting
                                                                           > Failure notification
                                                                           > Multi-user access
                                                                           > Security
Customer Portal                                         Software capabilities include:
The portal provides basic functionality and              > Performance and fault management
includes user specific topology map displays,
                                                         > Intuitive point and click interface
event log views, and real-time MIB table/graph
displays. The web based module will allow you            > Enterprise scalability
to have full visibility of the infrastructure health.    > Universal device poller
With multi user access, you will have the ability
                                                         > Community support
to view, monitor, remotely manage, and report on
the whole network through a single interface. This       > VMware virtualisation monitoring
is the most important aspect of the solution and         > Report writer
is extremely flexible. There are over 400 reports
                                                         > Customer property editor
which can be setup and run with as much or as
little information as is required.                       > Role based access control
                                                         > SNMP trap and syslog viewer



                                                        Summary
                                                        At Consolidated IT Support we are committed to
                                                        providing tailored support solutions to meet your
                                                        needs. Assisting customers across the UK, Ireland
                                                        and mainland Europe means Consolidated IT
                                                        Support has the technical expertise, resources and
                                                        experience to monitor your networks 24/7. Remote
                                                        monitoring allows us to closely monitor and fix any
                                                        network problems from our Network Operations
                                                        Centre which in turn provides an efficient, reliable
                                                        service to keep our networks running optimally at
                                                        all times.




                                                                               UK Head office
                                                                               9 Devonshire Square
                                                                               London
                                                                               EC2M 4YF

                                                                               T: +44 (0) 845 519 3313
                                                                               F: +44 (0) 845 519 3314
                                                                               E: enquiries@consolidated-it-support.com

                                                                               www.consolidated-it-support.com
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