911 CALL RECEIVED

							                              CARROLL COUNTY
                  EMERGENCY COMMUNICATIONS CENTER (ECC)
                       “911 CALL ROUTING PROCEDURE”



                                                                      911 CALL IS ANSWERED AT
                                      911 CALL
                                       911 CALL                       CARROLL COUNTY ECC
                                                                      (I.E. 911 CENTER)
                                      RECEIVED
                                      RECEIVED


                                                                      CALLTAKER ASKS CALLER
                                     “…FIRE
                                      “…FIRE                          IF FIRE, AMBULANCE, OR
                                   AMBULANCE
                                   AMBULANCE
                                                                      POLICE ARE NEEDED.

                                   OR POLICE?”
                                   OR POLICE?”




                 FIRE OR
                 FIRE OR                                           POLICE
                                                                   POLICE
               AMBULANCE
               AMBULANCE

                 CALL RETAINED AND
                    DISPATCHED
               INTERNALLY BY CCECC                 SEE CONTINUATION NEXT PAGE


Rev. 2/19/08
                       Carroll County Office of Public Safety Support Services
                                                      CARROLL COUNTY
                                          EMERGENCY COMMUNICATIONS CENTER (ECC)
                                             “POLICE CALL ROUTING PROCEDURE”


                                                                       CONTINUED FROM PREVIOUS PAGE


                                                                                          POLICE
                                                                                          POLICE


                                              MUNICIPALITIES                                                     COUNTY
                                          (INCORPORATED AREAS)                                           (UNINCORPORATED AREAS)

                                                                                                                               IF CALLER
          IF CALL IS IN        IF CALL IS IN           IF CALL IS IN               IF CALL IS IN UNION
                                                                                                                            REQUESTS CCSO
          WESTMINSTER…         TANEYTOWN,              HAMPSTEAD OR                BRIDGE ORNEW
                               SYKESVILLE, OR          MANCHESTER…                 WINDSOR…
                               MOUNT AIRY…


                          CALL
                           CALL              CALL RETAINED
                                              CALL RETAINED            CALL RETAINED
                                                                        CALL RETAINED                      CALL
                                                                                                            CALL                            CALL RETAINED
                                                                                                                                             CALL RETAINED
     CALL
      CALL           TRANSFERRED TO
                      TRANSFERRED TO         BY EMERGENCY
                                              BY EMERGENCY             BY EMERGENCY
                                                                        BY EMERGENCY                  TRANSFERRED TO
                                                                                                       TRANSFERRED TO                       BY EMERGENCY
                                                                                                                                             BY EMERGENCY
TRANSFERRED TO
 TRANSFERRED TO      MARYLAND STATE
                      MARYLAND STATE        COMMUNICATIONS
                                             COMMUNICATIONS           COMMUNICATIONS
                                                                       COMMUNICATIONS                 MARYLAND STATE
                                                                                                       MARYLAND STATE                      COMMUNICATIONS
                                                                                                                                            COMMUNICATIONS
WESTMINSTER PD
 WESTMINSTER PD          POLICE
                          POLICE                 CENTER
                                                  CENTER                   CENTER
                                                                            CENTER                        POLICE
                                                                                                           POLICE                               CENTER
                                                                                                                                                 CENTER
                                                                                                                                 IF MSP
HANDLED BY WPD          HANDLED BY             HANDLED BY              HANDLED BY CCSO                   HANDLED BY MSP *      REQUESTS     HANDLED BY CCSO
                                                                                                                                  CCSO
                      TANEYTOWN PD,           HAMPSTEAD PD,            RESIDENT DEPUTY,
                                                                                                                              ASSISTANCE
                      SYKESVILLE PD,         MANCHESTER PD,             BACKUP BY CCSO
                    MOUNT AIRY RESIDENT      BACKUP BY CCSO
                      TROOPER (MSP),
                      BACKUP BY MSP

                                                                                                         * CARROLL COUNTY SHERIFF’S OFFICE UNITS
  ECC – EMERGENCY COMMUNICATIONS CENTER                                                                   MONITOR MARYLAND STATE POLICE RADIO
  MSP – MARYLAND STATE POLICE                                                                                          CHANNELS
  CCSO – CARROLL COUNTY SHERIFF’S OFFICE
  WPD – WESTMINSTER POLICE DEPARTMENT



  Rev. 2/19/08
                                                Carroll County Office of Public Safety Support Services