ManaGInG DIffICult PEOPlE

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					ManaGInG                                                                                A DAY COURSE
                                                                                        IN SOLVING
DIffICult	PEOPlE	                                                                       PEOPLE ISSUES
                                                                                        IN YOUR
(and good oneS too)                                                                     PRACTICE

SkillS - knowledge - SolutionS - confidence

Content                                                                       Meet tHe tUtoRS
The best assets of any organisation are its people. Is that true of           Our	combined	experience	will	
your practice? Do members of your team lack commitment? Do you need           help	you	turn	around	working	
to learn how to build loyalty to you and to the practice?                     relationships	in	your	practice	and	
                                                                              improve	business	prospects.
The Managing Difficult People course is designed to help principal
dentists and practice managers tackle people problems and deal
confidently with colleagues.

With the right training, we believe anyone can acquire the skills to manage
their staff, difficult ones included.

During the day we cover:
                                                                              Sheila Scott has worked in the
•	 Employment	law,	the	pitfalls	and	how	to	avoid	them
                                                                              dental field for more than 20 years.
                                                                              With a Psychology degree and
•	 How	to	tackle	poor	performance	
                                                                              business management experience,
                                                                              she advises dental practices on
•	 Giving	constructive	feedback	to	get	the	results	you	need
                                                                              conversions to private practice, on
                                                                              fee pricing, patient management
By	the	end	of	this	course,	you	will	feel	empowered	to	deal	with	
                                                                              and how to get the most out of your
your	difficult	employees	straightaway.	
                                                                              team. She began collaborating with
                                                                              Hayley Bloodworth after seeing
Got a difficult situation in your practice? Book a place on the course and
                                                                              too many practices undermined by
plan what steps to take with our support.
                                                                              friction amongst the staff.
7	hours	verifiable	CPD



oUtLIne oF tHe CoURSe
The day runs from 9am -5pm. Coffee, tea and lunch provided. Information
pack and resource kit supplied for follow-up work in the practice.
                                                                              Hayley	Bloodworth is the
Fee:    £350 + VAT per delegate – 10 per cent discount for two people         Managing Partner of Proactive
        from the same practice/group. The course fee also entitles            Employment Lawyers. With a
        delegates to one hour’s personal follow-up consultancy from           background in commercial litigation,
        Sheila or Hayley.                                                     she has specialised in employment
                                                                              law for nearly 15 years. She is
Dates for 2010: Wednesday March 3rd London                                    increasingly involved in helping her
                Tuesday June 8th Glasgow                                      clients solve workforce problems
                Wednesday Sept 29th London                                    to avoid unnecessary litigation and
                Wednesday November 3rd Glasgow                                distress. She is known for taking
                                                                              a practical and unstuffy approach
Interested	in	finding	out	more?		                                             to the law and has delivered
                                                                              courses on employment law and
Call Sheila on 07974 180366 or email Sheila@endhoose.demon.co.uk              management training to a wide
or see next page for case studies and booking form                            range of organisations.
ManaGInG	DIffICult	PEOPlE	                                                                                                           (and good oneS too)




teStIMonIaLS                                                                                                                                             CoMMentS

Situations defused by previous                                          of rules and values. Meanwhile,                                              These are the kinds of comments we
Managing Difficult People                                               a practice manager on the same                                               have received from our delegates:
courses:                                                                course was having problems with
                                                                        one of the dentists in the practice.                                         “I can now tackle ongoing issues which
A principal dentist attended the                                        With our support, the manager had                                            should have been solved before!”
course because her practice                                             a discussion with the associate who
manager was uncooperative and                                           changed the way he spoke to his                                              “thought provoking to say the very
difficult. The dentist was looking                                      colleagues.                                                                  least. We will now put in place
for help with making the manager                                                                                                                     management systems that will improve
redundant because she believed it                                       Another dentist on the course                                                our everyday life”
was the only way forward.                                               was having the kind of problem
                                                                        with a colleague which leads to                                              “Focussed my mind on what I need to
To the dentist’s surprise, she went                                     a breakdown in trust. Usually, we                                            do to get the best out of my team”
back empowered to tackle the                                            can turn around difficult situations
situation head on; by discussing                                        but occasionally, as in this case,
her expectations, she helped the                                        a parting of the ways is inevitable
manager define the standards                                            and requires careful handling,
she wanted from the rest of the                                         supported by legal advice. Act in
team. Within three months they                                          haste, repent at leisure is never
had formal job descriptions for all                                     truer than in relation to
staff and a shared understanding                                        employment law.



BookIng FoRM: ManagIng dIFFICULt PeoPLe

Date ………………………………...................................................……                                     Please debit my credit/debit card

Venue ……………………………….................................................……                                      Amex              Visa            MasterCard                  Switch 


Participant’s	details	                                                                                     Card no ...................................................................................................

Surname …………………………………................................................                                      Valid from ........../......... Expiry ........../......... Switch issue no ….……

First name …………………………...........................                                Title …...............     Security Code ………..........................................................................…

Organisation …………......................................…………………………
                                                                                                           Payment Authorised by;
Position ………………………........................................………………..
                                                                                                           Name ………………………………………………………………………
Address ……………………………………………………...................…
                                                                                                           Address (for credit card statements)
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                                                                                                           ………………………..........................…………………………………….
....................................   Postcode ………………………………………
                                                                                                           ……………………………………………….........................…………….
Tel …………………………..................................................................…
                                                                                                           Postcode ………………………………………..…………………………
Email…………………………………………...........................................

                                                                                                           Alternatively, please telephone Proactive Employment Lawyers on
Name(s) of other participants from same practice/group                                                     01224 713009 to pay by credit/debit card over the telephone

……….....................................................................................................
                                                                                                           Cancellations
Method	of	Payment	
                                                                                                           Cancellations received in writing up to one month before the event will
Cheque enclosed (please send a copy of this form with cheque                                               be refunded in full, less an administration charge of £100 + VAT. We
payable to Proactive Employment Lawyers, 7 Queens Gardens,                                                 regret that cancellations cannot be accepted thereafter. Substitutes are
Aberdeen AB15 4YD)                                                                                         acceptable at any time.

				
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