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					IBM Content
Management
Overview


GBM
Agenda




     Content Management - The Business Problem
      Content Manager – Introduction:
          Content Manager
          OnDemand
          CommonStore
          Portals
          Government Implementations
Leveraging Information



      85% of corporate data falls into the Content category
      e-Business: Transform the organisation
      If its not held digitally, you're just not in control
              - Problems with responsiveness
              - Problems with change
              - Problems with service

      A prerequisite for the e-Business organisation
              - The old methods are not good enough
              - You cannot make your data work for you
              - Data is a burden, not a benefit
              - Organisations must leverage all their data
What is Content?




                                       Reports
                                                        Web content


            E-Mail              Content Management
                                      System
                                      Capture
                                      Store
                                      Manage
                                      Retrieve
     MultiMedia                       Distribute


                                                       Images
                  Fax
                  Workstation
                  Printers
                                               Faxes
Content Manager




                   Bulk Scan
                   Services

                     PC
                  Documents

                   Scanning
                  Subsystem

                   Microfiche
                  Applications


                    Reports
Content Manager




                  Bulk Scan
                   Services

                 PC
              Documents
                                        Content
                               Kofax
               Scanning
              Subsystem
                              Ascent    Manager
                              Capture


               Microfiche
              Applications


                   Reports
Content Manager




                  Bulk Scan
                   Services

                 PC
              Documents
                                             Content
                               Kofax
               Scanning
              Subsystem
                              Ascent         Manager
                              Capture

                                            Content Manager
               Microfiche
                                              OnDemand
              Applications
                                           Tivoli
                                          Storage
                   Reports                Manager


                   Tape         Optical
                  Library       Library
Content Manager




                                           internal users


             Bulk Scan
              Services
                                                            LAN
               PC
            Documents
                                          Content
                            Kofax
             Scanning
            Subsystem
                           Ascent         Manager
                           Capture

                                         Content Manager
             Microfiche
                                           OnDemand
            Applications
                                        Tivoli
                                       Storage
              Reports                  Manager


             Tape            Optical
            Library          Library
Content Manager




                                     internal users


       Bulk Scan
       Services
                                                                LAN
         PC
      Documents
                                    Content                                 c
                      Kofax                            Web                  u
       Scanning
      Subsystem
                     Ascent         Manager           Gateway               s
                     Capture
                                                      Feature               t
                                                                      www
                                   Content Manager                          o
       Microfiche                                                           m
                                     OnDemand
      Applications                                                          e
                                  Tivoli                                    r
                                 Storage                                    s
        Reports                  Manager


       Tape            Optical
      Library          Library
Content Manager




                                     internal users


       Bulk Scan
       Services
                                                                    LAN
         PC
      Documents
                                    Content                                     c
                      Kofax                               Web                   u
       Scanning
      Subsystem
                     Ascent         Manager              Gateway                s
                     Capture
                                                         Feature                t
                                                                          www
                                   Content Manager                              o
       Microfiche                                                               m
                                     OnDemand
      Applications                                                              e
                                  Tivoli         Enterprise                     r
                                 Storage        Information                     s
        Reports                  Manager           Portal


       Tape            Optical
      Library          Library

                                            existing repositories
Content Manager




                                     internal users


       Bulk Scan
       Services
                                                                    LAN
         PC
      Documents
                                    Content                                     c
                      Kofax                               Web                   u
       Scanning
      Subsystem
                     Ascent         Manager              Gateway                s
                     Capture
                                                         Feature                t
                                                                          www
                                   Content Manager                              o
       Microfiche                                                               m
                                     OnDemand
      Applications                                                              e
                                  Tivoli         Enterprise                     r
                                 Storage        Information                     s
        Reports                  Manager           Portal


       Tape            Optical
      Library          Library

                                            existing repositories
Content Manager



                                     internal users




       Bulk Scan
       Services                                                     LAN

                                    CommonStore for SAP                    SAP
         PC
      Documents
                                    Content                                      c
                      Kofax                               Web                    u
       Scanning
      Subsystem
                     Ascent         Manager              Gateway                 s
                     Capture
                                                         Feature                 t
                                                                          www
                                   Content Manager                               o
       Microfiche                                                                m
                                     OnDemand
      Applications                                                               e
                                  Tivoli         Enterprise                      r
                                 Storage        Information                      s
        Reports                  Manager           Portal


       Tape            Optical
      Library          Library

                                            existing repositories
Content Manager


                                     internal users




                                                                    LAN

       Bulk Scan                                                          Lotus Domino
                                   CommonStore for Domino
       Services
                                    CommonStore for SAP                      SAP
         PC
      Documents
                                    Content                                              c
                      Kofax                               Web                            u
       Scanning
      Subsystem
                     Ascent         Manager              Gateway                         s
                     Capture
                                                         Feature                         t
                                                                            www
                                   Content Manager                                       o
       Microfiche                                                                        m
                                     OnDemand
      Applications                                                                       e
                                  Tivoli         Enterprise                              r
                                 Storage        Information                              s
        Reports                  Manager           Portal


       Tape            Optical
      Library          Library

                                            existing repositories
Content Manager
                                     internal users




                                                                    LAN

                                  CommonStore for Exchange            MS Exchange

       Bulk Scan                                                          Lotus Domino
                                   CommonStore for Domino
       Services
                                    CommonStore for SAP                      SAP
         PC
      Documents
                                    Content                                              c
                      Kofax                               Web                            u
       Scanning
      Subsystem
                     Ascent         Manager              Gateway                         s
                     Capture
                                                         Feature                         t
                                                                            www
                                   Content Manager                                       o
       Microfiche                                                                        m
                                     OnDemand
      Applications                                                                       e
                                  Tivoli         Enterprise                              r
                                 Storage        Information                              s
        Reports                  Manager           Portal


       Tape            Optical
      Library          Library

                                            existing repositories
Content Manager
                                     internal users




                                                                    LAN

                                    eRecords Management                      Tarian

                                  CommonStore for Exchange            MS Exchange

       Bulk Scan                                                          Lotus Domino
                                   CommonStore for Domino
       Services
                                    CommonStore for SAP                      SAP
         PC
      Documents
                                    Content                                              c
                      Kofax                               Web                            u
       Scanning
      Subsystem
                     Ascent         Manager              Gateway                         s
                     Capture
                                                         Feature                         t
                                                                            www
                                   Content Manager                                       o
       Microfiche                                                                        m
                                     OnDemand
      Applications                                                                       e
                                  Tivoli         Enterprise                              r
                                 Storage        Information                              s
        Reports                  Manager           Portal


       Tape            Optical
      Library          Library

                                            existing repositories
Content Manager – Remote Objects




                                    internal users
                                                                                                          NT
    Bulk Scan
                                                                                      Scanning
                                                                                                         Server
    Services
                                                                                     Subsystem
                                                                   LAN
      PC
   Documents                      Content                                      c
    Scanning       Kofax          Manager                 Web                  u         Kofax
                                                                                        Ascent
                  Ascent                                 Gateway               s
   Subsystem      Capture     Object & Library Servers   Feature
                                                                                        Capture
                                                                               t
                                                                         www
                                Content Manager                                o
    Microfiche                                                                 m
                                  OnDemand
   Applications                                                                e
                               Tivoli
                              Storage
                                                Enterprise
                                               Information
                                                                               r       Content                    Optical
                                                                               s
     Reports                  Manager             Portal                               Manager                    Library
                                                                                         Object Server

    Tape            Optical
   Library          Library                                                        Tivoli Storage Manager

                                          existing repositories


                            Central Site Repository                                  Remote Repository
Portal Definition




         "A framework that enables differing levels of
         functionality (e.g. content, applications) and
         interactivity (e.g. community) to members
         based on preferences and business rules.
         Portals provide better "context" around work
         activities and add value to existing sites through
         customised connections."

      META Group, Matt Cain, Vice President, Workgroup Computing Strategies
Portals & Knowledge Management



    Knowledge Management is a discipline
    * "I need to know what I already know"
    * e-Business drives the need for KM
               - Sustain competitive advantage
               - Increase ROI for IT investments

    Enterprise Information Portals - a key part of a KM
    solution
    * Single point of access to ...
               - Information (content)
               - Applications
               - People (community)
Customer Service Example




             "Is there fraud involved here?"
                                                                               "I need to route this
             "I need to see all the documents &                                information to the Building
             media and access information                                      department for action"
             across all the departments"

                                                                                                     Ad-hoc or
    Video Training                                                                                  Rules-based
  Procedures                                         Single "Federated"                              Workflow
  Accident Report                                  Search Across Multiple                             Routing
    Call Ctr. Voice
      Messages                                    Repositories & Platforms
                                                                                                     Workflow
    Multi-media



    Applications,                            Internally       Other Existing    Relational Data,   E-mail Archive,
  Correspondence,     Host Computer
                                             Authored           Imaging,           Business          Groupware
 Photos, Supporting     Generated                                                                  Files on Server
                                            Documents,         Document          Intelligence
    Documents,         Statements,                                                                       or
                                           Spreadsheets,     Mgm't. or Forms   Reports/Analysis,
   Facsimiles, etc.    Reports, etc.                                                                  Web site
                                          Procedures, etc.    Repositories     Data Warehouse

      Images           COLD/Archive       Document Mgm't         Other           Databases          Knowledge
                                                              Repositories
 Egyptian Ministry of Foreign
Affairs Document Automation
    and Archiving Solution
MOFA Automation Vision

 Digitizing all incoming paper information from
   more than 127 embassies worldwide
 Archiving these electronic contents into
   an electronic archiving system.
 Automating the document workflow process
   within the MOFA headquarters in Cairo
 Free text search on all electronically
   archived documents for future ease of retrieval.
 E-mail and workflow solutions to be added to
   link with the different embassies.
   MOFA/IBM Solution

Documents received from different
embassies daily




Documents scanned and indexed into IBM Content Manager, the
electronic workflow starts distribution using Lotus Workflow to
different MINFOR departments.




Documents are accessed at different departments
through normal web browsers, free text search and
wokflow are processed automatically
IBM Solution Components and WHY?

Software Solutions from IBM:
  IBM Content Manager for AIX (Electronic Archiving)
  Lotus E-mail and Lotus Workflow for AIX
  IBM Text Miner (Full text search engine)
 WHY IBM ?
  Single Vendor integrating all solution components
  IBM Software Solutions fully arabized and fully
   customizable
  IBM provided the only high availability solution
   with maximum security and easy to use front end
   interface.
  IBM software performance and scalability was
   unbeatable.
The MINFOR/IBM Solution Design

         Lotus Workflow                                  Lotus Workflow
         Domino Enterprise Server                        Domino Enterprise Server
         IBM Content Manager                             IBM Content Manager
         Intelligent Miner for Text                      Intelligent Miner for Text

                                                                               P-Series AIX
   P-Series AIX                                                                Server
   Server




                              High Availability Clustering
                                  Automatic Failover




                               Clients
                               IBM customized scanning tool
                               Web Browser for Mail/Workflow
 IBM Content Manager References
            Egypt/ME

Egyptian Ministry Of Foreign    Standard Charterd Bank - UAE
 Affairs                         HSBC - UAE
Banque Misr                     RAK Bank - UAE
CIB (Commercial International   Dammam Municipality Saudia
 Bank)                            Arabia
ANSDK (Alex National Steel      Royal Oman Police
 Dekhela)                        Egyptian Reinssurance Co.
Petrobel (Petroleum Balayim)    Egyptian Shoura Council
Egyptian Ministry Of Justice    Ministry Of Interior - Bahrain
Egyptian Educational Building   Ministry Of Interior - Kuwait
 Organization                    SCECO Saudi Arabia
Egyptian Pension Insurance
 Organization
Misr Insurance Company
IBM Content Manager WW References
                         Government and              Financial
 Distribution
                         Transportation
 Tiffany & Company      New Orleans Police         Bank of America
 Mag Info               Iowa DOT Motor Vehicle     ANZ Bank
 Haba Wehrfritz and     City / County El Paso      First Union Bank
  Jako--O                Ministry of Finance,       The World Bank
 Carrier Corporation    British Columbia            Royal Bank
 Hornbach Baumarkt      Dept. Benestar Social de   Chase Manhattan
  AG                      Catalunya, Spain           ING Postbank
 Lidl & Schwarz         Oregon Judicial Dept.      Nations Bank
                         Missouri Dept. of Labor    Dean Whitter
                          & Office of Admin.         Mitsui
Telecom/Media                                        Allied Irish Banks
Advantis                                            Midland Bank
Atlanta Committee for the                           Bank One
Olympic Games                                        Canadian Imperial Bank
Nippon Telegraph                                    Citi Bank
 &Telephone Corp.
AT&T
Sprint                      . . . and lots more
Telmex
•Telefonos de Mexico         9000+ installation

				
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