charges

					INFORMATION SYSTEMS SERVICES
SERVICE COMMITMENT

CHARGES                                                                                              25.04.05



DESCRIPTION
Information Systems Services levies charges on internal and/or external client for certain services. The charges
are summarised in the Schedule of Charges below.

Charges for items on the Help Desk, which a reviewed monthly, are available at the Help Desk and on the
Computing Service web site http://www2.essex.ac.uk/cs/.


TARGETS

Information Systems Services reviews charges regularly, depending on the nature of the charge, and in any case
at least once a year. Every effort is made to levy charges without undue delay.


MONITORING

The levels of charges are monitored and approved by the Information Systems Strategy Committee, the
Administrative Information Systems Group and the Website Steering Group, as appropriate.




                                                  1
INFORMATION SYSTEMS SERVICES: SCHEDULE OF CHARGES
Service                                                          Clients liable for charge                        Charge rate    valid from    valid to
Printing                                                                                                                           Aug 04       Jul 05
    LP                                                                           lab users                          1p/sheet
    Lab A4 (one side)                                                            lab users                       5p+5p/sheet
    Help Desk A4 (one side)                                                      lab users                       6p+6p/sheet
    Help Desk A4 (two side)                                                      lab users                       9p+9p/sheet
    Colour: paper                                                                lab users                         50p/sheet
    Colour: transparency                                                         lab users                        110p/sheet
    Colour: A0/A1 printer                                                     departments                         £5 per foot
Equipment maintenance: contracts                                                                                                   Aug 04       Jul 05
    Desktop PC system, first four years                      department/section/centre                        £60 per annum
    Desktop PC system, subsequent years                      department/section/centre                         by negotiation
    Intel-based servers, portables                           department/section/centre                         by negotiation
    Printers, depending on model and age                     department/section/centre               normally £25 to £65 p.a.
Equipment maintenance: non-contract                                                                                                Aug 04       Jul 05
    Time                                                     department/section/centre                          £30 per hour
    Parts and materials                                                                                               at cost
PC lab hire for conferences                         external, and internal profit-making                  see schedule below        Oct 04     Sep 05
Help Desk: consumables and equipment          department/section/centre, staff, students      see current web-based price list     revised monthly
Help Desk: laptop hire                        department/section/centre, staff, students                                           Aug 04       Jul 05
    deposit                                                                                                             £250
    day hire                                                                                                              £8
    weekend hire                                                                                                         £12
    seven day hire                                                                                                       £36
    four week hire                                                                                                      £100
Website support                                                                                                                    Aug 04       Jul 05
    departmental/section sites                               department/section/centre                           £10 per hour
    external sites held on University servers                                     external                       £40 per hour
IT training                                                                                                                        Aug 04       Jul 05
    ECDL logbook (internal)                                                             all                               £25
    Advanced ECDL examination (internal)                                                All                               £30
    ECDL examination (external)                                                   external                                £50
    Advanced ECDL examination (external)                                          external                                £80
AVMS technician/assistant time                                                                                                   25 Apr 05     Dec 05
    0900-1700 termtime weekdays                                                   external                   £15.00 per hour
    0900-1700 weekdays outside termtime                                           external                   £15.00 per hour
                                                      internal if extra staff time needed
    outside 0900-1700 weekdays                                                          all                 £22.50 per hour
    weekends                                                                            all                 £30.00 per hour
AVMS equipment hire                                                                             see Guide to AVMS Charges        25 Apr 05     Dec 05
Administrative computing services                                                                                                  Aug 04       Jul 05
    Archive storage media                                    department/section/centre                                 at cost
    Non-standard stationery                                  department/section/centre                                 at cost




                                                   2
CONFERENCE USE OF PC LABORATORIES                      PCs      PCs          Full day   Half day
                                                   committed   in lab
Externally-run conferences
PC labs B, D, E                                          14       16            £75         £45
PC lab I                                                 16       18            £85         £55
PC lab G, H                                              18    21,20            £95         £60
PC lab A                                                 47       50           £250        £150
PC lab K                                                 27       30           £145         £90
PC lab M                                                 37       40           £200        £120
PC lab F                                                 56       60           £300        £180
PC lab J                                                100      106           £540         330
Internally-run profit-making conferences
PC labs B, D, E                                          14       16            £30         £20
PC lab I                                                 16       18            £35         £20
PC lab G, H                                              18    21,20            £40         £25
PC lab A                                                 47       50           £100         £60
PC lab K                                                 27       30            £60         £40
PC lab M                                                 37       40            £80         £50
PC lab F                                                 56       60           £120         £70
PC lab J                                                100      106           £210        £130
Internally-run non-profit-making conferences                     no charge




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