Provide… Graphing Calculator Repair

							      Process Begins when                                                                                   Process complete when
      Calculator repair request is received                                                                 Calculator is repaired and returned

                                   What helps us know why, when, and how we do what we do? Provides direction

                                                                                   MCPS Regulations
                                                                                     TI Repair Specs

                What do we                                           DMM Graphing Calculator Procedures
                need to do this                                                                                            What do we
                process?                                                                                                   produce or
                                                                                    GUIDES
                                                                                                                           deliver with this
                Broken graphing                                                                                            process?
                calculator                                                                                         O
                                                       I
                                                                                                                   U       Repaired
                Supplies:                              N                  Provide…                                 T       calculator
                batteries                              P
                                                                      Graphing Calculator                          P
                                                       U                                                                   Happy Customer
                                                       T                    Repair                                 U
                                                       S                                                           T
                                                                                                                   S

                                                                                ENABLERS


                                                      Where do we do it, and who/what helps us to do the
                                                       process? People, equipment, facilities, systems

                                                   Property Staff                                      Budget
                                                   Repair Parts                                        Equipment


                                          M – 1 Percent of graphing calculators repaired
      Performance Measures
                                          M – 2 Savings of Repair Program

                                          M – 3 Time to complete repair                                                            To Key Process
052_DMM_Property_Fixed_Assets_Graphing_Calculator_Repair_Process_Package
         Triggering
                           Property/Fixed Assets: Graphing Calculator Repair Process
           Event


                                                                                                                                                         Calculator
                             Broken Graphing
                                                                                                                                                        Repaired or
                                Calculator
                                                                                                                                                         Disposed
         School
          Staff




                               Sends broken                                                                                                            Verify receipt of
                             calculator to DMM                                                                                                       repaired calculator
         Property




                                                                         Package calculator
           Staff




                             Record calculator
                                                                         for return to school                   Dispose of
                              information into
                                                                          and update repair                     calculator
                                  database
                                                                                records


                                                               YES                              YES
         Repair
          Staff




                                                            Calculator                     Return broken
                             Repair calculator                                   NO                        NO
                                                            repaired?                       calculator?
         Driver
         DMM




                                                                                                                              Deliver graphing
                                                                                                                             calculators back to
                                                                                                                                   school
           Measures




                            M – 1 Percent of graphing calculators repaired

                            M – 2 Savings of Repair Program

                            M – 3 Time to complete repair




                                                                                                            To Sub Process                         Return to IGOE
052_DMM_Property_Fixed_Assets_Graphing_Calculator_Repair_Process_Package
                         Property/Fixed Assets – Graphing Calculator Repair Process



                                                            Begin Process




                                                                  1.0
                                                             School sends
                                                           broken calculator
                                                               to DMM




                                                                   2.0
                                                            Once received,
                                                             Property staff
                                                           records calculator
                                                            information into
                                                                database




                                                                  3.0                 4.0
                                                              Repair staff
                                                           attempts to repair    Was calculator
                                                               calculator         repaired?


                                                                                      NO          YES


                                           6.0                   5.0
                                        Dispose of   NO     Return broken
                                        calculator           calculator?


                                                                 YES

                                                                   7.0
                                                             Property staff
                                                          packages calculator
                                                          for return to school




                                                                 8.0
                                                             Update repair
                                                               records




                                                                  9.0
                                                              DMM Driver
                                                           delivers graphing
                                                           calculator back to
                                                                 school




                                                                 10.0
                                                            School verifies
                                                          receipt of repaired
                                                             calculators




                                                             End Process                                To Details

                                                                                                        Return to Key Process
052_DMM_Property_Fixed_Assets_Graphing_Calculator_Repair_Process_Package
    Property/Fixed Assets – Graphing Calculator Repair Process

    3.      PROCESS AREA/BUSINESS AREA DESCRIPTION

            Step 1.0:         School sends broken calculator to DMM

            Re f e r t o D MM S e r v ic e Cit y ’s Re c y c ling S t or e w e bpage f or gr aphing c alc ulat or r e pair and
            r e pair r e que s t f or m.

            Step 2.0:         Once received, Property staff records calculator information
                              into database

            Step 3.0:         Repair staff attempts to repair calculator

            Re f e r t o D MM S e r v ic e Cit y ’s Re c y c ling S t or e f or c alc ulat or r e pair t ips and ins t r uc t ions.

            Step 4.0:         Was calculator repaired?

            I f no , pr oc e e d t o s t e p 5.0. I f y e s , s k ip t o s t e p 7.0.

            Step 5.0:         Return broken calculator?

            I f no , pr oc e e d t o s t e p 6.0. I f y e s , s k ip t o s t e p 7.0.

            Step 6.0:         Dispose of calculator

            Step 7.0:         Property staff packages calculator for return to school

            Step 8.0:           Update repair records

            Step 9.0:         DMM Driver delivers graphing calculator back to school

            Step 10.0: School verifies receipt of repaired calculators

            The c omple t ion of t his s t e p e nds t his pr oc e s s .




                                                                                                            Return to Sub Process
052_DMM_Property_Fixed_Assets_Graphing_Calculator_Repair_Process_Package