customer question satisfaction survey

Document Sample
customer question satisfaction survey Powered By Docstoc
					       The Village of Grayslake and the Grayslake Police Department are interested in your perceptions of the
       police personnel and service during your most recent contact with your Police Department.

       Please take a few minutes to complete this Customer Satisfaction Survey. The survey results will be used
       by the Village Manager’s office and the Police Department to improve police services.

                                          SURVEY RESPONSES ARE STRICTLY CONFIDENTIAL

       The Chief of Police and Grayslake Police Department officials will only receive a summary report of
       survey responses prepared by the Village Manager’s office. However, if you would like to be contacted
       regarding your most recent contact, please include your return address on the reverse side.

       At the Village of Grayslake, it is our goal to provide the highest level of customer service to our residents.
       Your candid feedback is an integral part of our effort to serve you better. Thank you for your assistance in
       this effort to gather citizen input about the police services provided by the Grayslake Police Department.

       Timothy R. Perry

                                                           Detach and Return

       Grayslake Police Department                                                                          Grayslake Police Department
                                                                                                              10 South Seymour Avenue
       Customer Satisfaction Survey                                                                                 Grayslake, IL 60030

What was your most recent contact with          Please rate your satisfaction with the following:
the Grayslake Police Department?
                                                                                                   Very                                      Very
       Traffic Stop                                                                                                Satisfied
                                                                                                 Satisfied                                 Dissatisfied
       Traffic Accident
       Reporting an Incident                    The officer’s courteousness
       Request for Information                  The officer’s professionalism
                                                The officer’s willingness to listen to you
Which police personnel were involved in         The officer’s effectiveness
your most recent contact?

       Sergeant                                 The Grayslake Police Department
       Community Service Officer
       Administration / Records Staff
                                                                                       TRAFFIC STOP ONLY

                                                    Did the officer issue a:                                           Warning

Comments:                                           Did the officer explain why you were stopped?                      Yes             No
                                                    Did the officer answer your questions?                             Yes             No
                                                    Did the officer explain the protest process?                       Yes             No
                                                                                          NO POSTAGE
                                                                                            IF MAILED
                                                                                             IN THE
                                                                                          UNITED STATES
(please complete if you would like to be contacted)

                               BUSINESS REPLY MAIL
                               FIRST-CLASS MAIL       PERMIT NO. 325-001   GRAYSLAKE IL

                                        POSTAGE WILL BE PAID BY ADDRESSEE

                               Village of Grayslake
                               P. O. Box 325
                               Grayslake, IL 60030-9937

Shared By: