Leadership Management

AgendaLeadership and Management Film and Discussion Employee Participation/EmpowermentPeer feedback -next weekLeadershipLeadership is about coping with changeLeaders align people: communicating the new direction to those who can create coalitions that understand the vision and are committed to its achievement ManagementManagement is about coping with complexity Managers organize and staff departments; communicate plans to everyone; delegate responsibility for making the plan happen; monitor implementation; initiate corrective action to achieve desired resultsParticipative ManagementDefined:a way of managing people that permits them to influence the design of systems that affect them.Use it when:1.You don’t have a solution for a problem or know the answer2.You don’t care how something is done3.You are managing changeManager defines whatmust be done; pushes the howdown to employees.Levels of Participative Management1.Low:Asking employees for information. They do not make recommendations and may not know what the problem is.2.Moderate:Employees know about the problem and provide recommendations to decision maker.3.High:Entire decision-making process is handed over to employees. They identify the problem, choose the best alternative and implement their choice.Film and DiscussionAutocratic ManagementDefined: Leader solves problems or makes decisions unilaterally using available informationUse it when:1.You are doing virtually all the work (Surgeon)2.Limited input regarding approach to task completion is required from your groupDecision MakingDecisions tend to have a higher failure rate when leaders are decisive rather than contemplative.Step 1: Problem identification (biased by our perceptions)Escalation of commitmentSatisficingInfluence of emotions–IntuitionEmpowermentThe processby which a leader or a manger shares his or her power with subordinates.Why now?The current environment demands workers who are adaptable, and self-managing, flexible and autonomous, and enabled and motivated to accomplish what they choose.Contrast PhilosophiesCommand and ControlEmployees are closely monitoredEmployees are given information only on a need-to-know basisThey are rewarded randomly, if at allEmpowermentEmployees are involved in decision-makingThey are encouraged to solve problemsThey are asked to suggest new services or work processesEmpowerment Caution:Managers have to believe in Theory Y:1)People generally enjoy work2)People seek responsibility3)People naturally strive for excellenceEmployees must find task accomplishment internallymeaningful or motivating. MaslowThey must feel empowered.Empowerment through Effective DelegationThree key activities for a Manager:1.Assign responsibility for work/tasks to others2.Transfer authority to manage resources & set priorities3.Establish accountability for completing the assignment [rewards/consequences]Benefitsof EmpowermentResearch shows:Greater job satisfaction, motivation and commitment/loyalty to the organizationIncreased sense of achievementImproved decision making & reaction timeMore creativity and innovationMore loyalty, trust and higher qualityReduced operational costs, lower turnoverPeer Feedback Online feedback due next weekLog in to TLA site, check early for accessComplete feedback forms for all members, including yourselfSubmit, don’t just Save (but save often)Print a copy and bring to classFeedback is notanonymous, your name is on it. Why?Peer FeedbackCarefully consider the feedback and how you write itKeep in mind the purpose: to improve team functioning and overall effectivenessProvide specific examplesOutline preferred behaviorDeadline: Friday, March 30, 10:00am