No Citizen or business left behind – achieving inclusion by etssetcf


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No Citizen or business left behind’ – achieving
Chair: Ina Gudele, Head of Secretariat for IT, Latvia

Since January, 2005
Head of Secretariat of Special Assignment Minister for Electronic Governments
Affairs of the Republic of Latvia
She is Coordinating Information Society development in Latvia, managing several
programs as: e-Latvia, e-Government and oversees state IT projects.

From September, 2003 till January, 2005
Leads Information Society Bureau of Latvia.

From January, 2000 till August, 2003
Director of „IG Communications” SIA, IT marketing and business development

From August, 2000 till October 2003
Director of Latvian Internet Association.

She graduated from Riga Technical University. Professional career in IT and
telecommunications started in 1992 in SIA Lattelekom, as Marketing Communication
project manager.
Ina Gudele has several publications about Information society, Internet
development in Eastern Europe. She is Latvia expert in field of IT administration.

Key messages:

E-inclusion targets:
1) E-Government should be inclusive and ensure that by 2010 disadvantaged
groups become major beneficiaries of eGovernment.

2) Innovative use of ICT and development of electronically services should help
public administrations to ease access to services and to solve some of the key
problems faced by poor or socially excluded people.

By discussing these targets the following aspects should be kept in mind:
              importance of human aspects
              benefits for citizens, businesses (especially SME), public administration
              and society.

Key questions:

  1.   e-Inclusion: Definition and understanding of the term.
  2.   Analyse of current situation (national data and researches).
  3.   Exchange of good practices between the Member States.
  4.   Multi-channel approach.
  5.   Enhancement of public administration skills, including ICT skills.
  6.   Support at local (municipal) level.
Barry McMullin, Director, eAccess Laboratory, Dublin City University, Ireland

Barry McMullin is an Associate Professor in the School of Electronic Engineering of
Dublin City University (DCU), Ireland, and also Director of the e-Accessibility
laboratory of the Research Institute for Networks and Communications Engineering
(RINCE), a public national research centre. The e-Accessibility laboratory has been
responsible for a number of large scale evaluations of web accessibility across
European states, and is also active in the development of novel web browsing tools
specifically targeted at users with certain disabilities. Current work includes
participation in the EU funded Support-EAM project, investigating the establishment
of a European certification scheme for web accessibility. Dr. McMullin is a member
of the W3C WAI Education and Outreach Working Group.

eAccessibility of European Online Public Services

Presentation of a major study on the accessibility of EU public sector websites for
users with disabilities. The study was commissioned under the auspices of the
European Public Administration Network (EPAN) and the UK EU Presidency. While
the study identified many examples of positive practice, the results show that online
public services in Europe have a long way to go before they are fully accessible and
inclusive. The research indicates that policy engagement is linked to the accessibility
of eGovernment services and that rapid improvement is achievable through co-
ordinated effort by those who are best place to effect change - the public policy-
makers in the EU, web managers and developers in public sector organisations and
web designers in the software industry. We provide a range of recommendations to
be adopted by these key stakeholders.

Key questions:

a) Is ICT service provision primarily a threat or an opportunity for greater inclusion?
b) Why is it so hard to deliver on commitments to web accessibility? Are the W3C
    guidelines (WCAG 1.0) still an appropriate benchmark? Do the guidelines relate
    to the experience of real users? Is accessibility a barrier to innovation?
Kevin Cullen, Director, The Work Research Centre

Kevin Cullen is Director of the Dublin-based Work Research Centre. He has worked
in eInclusion related research for many years, including work at both the national
and EU levels. He has participated in many projects and initiatives in this field. He
is currently working on the eInclusion@EU project and on two studies for DG
Employment and Social Affairs, one on the role of eInclusion measures in relation to
social inclusion and the other on the intersections between ICT-related technological
change and demographic ageing. He has a strong interest in eInclusion issues in
relation to services of public interest.

eInclusion and eGovernment: Challenges and Solutions

   •   Persisting problems of eInclusion pose challenges to the inclusiveness of
       online public services, including eGovernment
   •   A variety of solutions to eInclusion problems are being implemented across
       the Member States
   •   These need to be reinforced and the lessons brought to bear in the
       development of inclusive eGovernment
   •   More attention needs to be given to ensure continuing access to (better)
       quality public services for those who are not online

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