KBIS LEISURE HORSE INSURANCE POLICY SUMMARY This policy summary does not contain the full Terms and Conditions of the policy. You may have additional cover listed on your Certificate of Insurance, full details can be found in your Terms and Conditions. What type of Insurance is this? This policy provides horse insurance. How long does the policy run for? The policy is a 12-month contract from the day the insurance starts and renewal may be invited each year. Who is the Insurer? The policy is underwritten by Allianz Insurance plc. Significant features and benefits of this policy Please note, most sections are optional and if they are not shown on your Certificate of Insurance you do not have the cover. Mortality and Veterinary Fees can be limited to accidental, external and violent injury only; therefore, if is very important you check your Certificate of Insurance and/or any attached endorsements to find out if your policy is limited in this way. 1. Basic Cover (all risks of Mortality and Theft): (Section 1. Basic Cover, pages 4 and 5 - Terms & Conditions) • Mortality - The Underwriters will pay the market value of the insured horse, not exceeding the sum insured stated on the Certificate of Insurance, following death or euthanasia by a vet on humane grounds, due to an accident occurring, or an illness or disease manifesting itself, during the period of insurance. • Mortality cover for accidental, external and violent injury only – The Underwriters will pay the market value of the insured horse, not exceeding the sum insured stated on the Certificate of Insurance, following death or euthanasia by a vet on humane grounds, as a direct result of an accidental, external and violent injury only. • Theft - The Underwriters will pay the insured horse’s market value, not exceeding the sum insured stated on the Certificate of Insurance, if it is lost or stolen and cannot be found, or dies as a result of the theft or straying. This section also pays £200 towards the cost of advertising and the payment of a reward and up to £600 to hire a replacement horse following the proven theft of the insured horse. 2. Veterinary Fees - (Section 2. Veterinary Fees, page 6 and 7 - Terms & Conditions) The Underwriters will pay, for each incident, veterinary fees incurred, up to the amount stated in the Certificate of Insurance, in the event that the insured horse manifests, during the period of insurance, a condition that requires veterinary treatment. There are a number of Veterinary Fees options available and the details of the option you have are shown on the Certificate of Insurance. Veterinary fees for accidental, external and violent injury only – The Underwriters will pay, for each incident, veterinary fees incurred, up to the amount stated in the Certificate of Insurance, in the event that the insured horse suffers from an accidental, external and violent injury during the period of insurance. There are a number of Veterinary Fees options available and the details of the option you have are shown on the Certificate of Insurance as a direct result of an accidental, external and violent injury only. 3. Harness, Tack and Saddlery: (Section 3. Harness, Tack & Saddlery, page 8 - Terms & Conditions) Underwriters will pay the policyholder the actual value at the time of loss for all risks of physical loss or damage occurring during the period of insurance for tack and saddlery. 4. Horse Trailers/Horse-Drawn Vehicles: (Section 4. Horse Trailers/Horse-Drawn Vehicles, page 8 and 9 - Terms & Conditions) This section covers the horse trailer(s) or horse-drawn vehicle(s), shown on the Certificate of Insurance, against physical loss or damage. 5. Personal Accident Insurance: (Section 5. Personal Accident Insurance, page 9 and 10 - Terms & Conditions) If a person handling, riding, driving, mounting or dismounting the insured horse with the policyholder's permission sustains any bodily injury, the Underwriters will pay the person or to the person's Executors or Administrators, according to the Benefit Scale. Benefit Scale Scale 1 Scale 2 th Death (from the age of 5 years old up to the 16 birthday) £5,000 £10,000 th Death (from date of 16 birthday to 75 years old), loss of limb, loss of sight in one or £10,000 £20,000 both eyes, deafness in both ears or permanent total disablement. Dental work £1,000 £2,000 6. Legal Liability to Third Parties: (Section 6. Legal Liability to Third Parties, page 11 Terms & Conditions) This section covers the policyholder against legal liability for claims made against the insured horse, up to the amount stated on the Certificate of Insurance for each incident, for: o Accidental bodily injury or disease to a person other than the rider of the insured horse, and o Accidental loss or damage to property, Caused by, through or arising in, connection with the insured horse, where such injury, disease, loss or damage occurs during the period of insurance. Significant exclusions and limitations of this policy This section covers the significant exclusions and limitations of all the benefits available to the policy. Please note that your policy may not include all of the benefits below: • The insured horse must be covered in the correct class of use for the activities that it is taking part in. Failure to insure in the correct class may result in a claim being denied. The classes of use are shown in your Terms and Conditions. (General Policy Condition 4b, page 1 - Terms & Conditions). • In the event of the insured horse being operated on for castration, all cover will stop the day before the operation is carried out at midnight, local time, unless advised otherwise. (General Policy Condition 3, page 1 - Terms & Conditions). • In the event of the death of the insured horse the policyholder must immediately, at their own expense, arrange for a post-mortem and autopsy examination to be made by a qualified vet. (General Policy Condition 5c, page 1 - Terms & Conditions). • If the policy is limited to accidental, external injury only (AEIO) on the Certificate or holding cover letter, the Underwriters will only pay in the event of the Insured Horse being injured as a result of an accidental, external and violent injury with a clearly visible external wound or abrasion during the Period of Insurance. The Mortality, Permanent Loss of Use & Veterinary Fee sections of the policy can all be limited in this way but your Certificate, temporary cover letter or endorsement will detail the exact limitations. (General Policy Condition 17, page 2 - Terms & Conditions). • The start of a new policy - The first 14 days of a policy (not including a renewal) are always limited to accidental, external injury only (AEIO) and if the requested documentation has not been supplied cover remains AEIO until received and accepted by Underwriters. Underwriters reserve the right to place exclusions where there is an increased risk of future problems or for pre-existing conditions. (General Policy Condition 18, page 2 - Terms & Conditions). • All conditions that pre-exist the policy are excluded. (General Policy Condition 12, page 2 - Terms & Conditions). • All policies may be subject to additional special conditions or exclusions made by the Underwriters, if applicable; these will be stated on the Certificate of Insurance. (Important Information 4, page 11 - Terms & Conditions). • This policy does not cover death due to poison or any surgical operation, other than surgery covered under General Policy Exclusions 1(d), unless the policyholder has cover under Section B – Veterinary Fees. (General Policy Exclusion 1d, 2a & 2c, page 3 - Terms & Conditions). • Any costs relating to veterinary reports or the completion of claim forms are not covered by this policy. (Section 3. Veterinary Fees, Exclusion 9, page 7 Terms & Conditions). • Your tack and saddlery must be kept in: o A totally enclosed and secure building, the doors of which must be locked by deadlocks and the windows must be securely locked, (Section 4.Harness, Tack & Saddlery, Exclusion 7, page 8 - Terms & Conditions) or o Large metal containers, which cannot be removed and are suitably locked. (Section 4.Harness, Tack & Saddlery, Exclusion 7, page 8 - Terms & Conditions) • The policy does not cover theft of tack and saddlery from: o Any Riding School or commercial premises with more than 10 horses, unless the tack and saddlery is privately owned and stored in alarmed tack room, (Section 4.Harness, Tack & Saddlery, Exclusion 9, page 8 - Terms & Conditions) or o A motor vehicle, except when there has been violent and forcible entry to the vehicle. (Section 4.Harness, Tack & Saddlery, Exclusion 10, page 8 - Terms & Conditions) • The horse trailer or horse-drawn vehicle must be immobilised when not in use, unless the horse trailer or horse-drawn vehicle is in a totally enclosed and secure building, with all windows securely locked and all doors locked with deadlocks. (Section 5.Horse Trailers/Horse-Drawn Vehicles, Condition 1, page 9 - Terms & Conditions). Your right to cancel (Your Right to Cancel, page 12 Terms & Conditions) In the event of a claim the full annual premium must be paid and no return premium will be given if the policy is cancelled. In all other cases if the policyholder decides not to continue with the policy within 14 days of receiving the Certificate of Insurance and Terms and Conditions, the policy will be cancelled and a full refund provided. Full cancellation details can be found in the Terms and Conditions. How do I claim? (How do I Claim, page 12 - Terms & Conditions) The policyholder must complete a claim form for the incident in question. The policyholder can notify KBIS of a claim and obtain a claim form by calling 01635 247474 or emailing email@example.com. How do I make a complaint? (How do I make a complaint? page 12 - Terms & Conditions) Sales Complaints – If you would like to complain about the way your insurance was sold to you please contact KBIS Ltd, Cullimore House, Peasemore Newbury, Berkshire, RG20 7JN United Kingdom. Tel: 01635 247474 or email firstname.lastname@example.org Non-Sales Complaints - Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly. We will do our best to resolve the problem within four weeks. If, we cannot, the complaint will be referred to Allianz Insurance plc. If Allianz Insurance plc have not rectified the situation within 8 weeks from receipt of the original complaint, they will provide you with information about the Financial Ombudsman Service. Please contact KBIS Ltd on the details above if you wish to make a complaint. Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights. Financial Services Compensation Scheme (Financial Services Compensation Scheme, page 12 - Terms & Conditions) You may be entitled to compensation from the Financial Services Compensation Scheme if we cannot meet our liabilities. Important Notice - Terms of Business DEFINITIONS: a) “We/us” means Kbis Ltd trading as KBIS British Equestrian Insurance, Cullimore House, Peasemore, Berkshire, RG20 7JN. Tel: 01635 247474 b) “Financial Services Authority” (FSA) 183 Marsh Wall, London, E14 9SR. Tel: 0845 606 1234. REGULATION: KBIS Ltd is authorised and regulated by the Financial Services Authority. Our FSA registration number is 300861. Our permitted business is to sell and administer non-investment Insurances. You can check this on the FSA's Register by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234. OUR SERVICE: We are an independent insurance intermediary, who act on Insurer’s behalf for arranging Insurance. We offer a range of products from specific Insurers under exclusive contracts to accommodate specific risks; we may also occasionally use other Insurers if we are unable to place your business on our existing contracts. A list of the Insurers we hold contracts with is available upon request. We will notify you which Insurer your business is placed with prior to inception and at renewal if the Insurer changes. You will not receive advice or a recommendation and you will need to make your own choice on whether the cover offered is applicable to your requirements. Guidance on the circumstance in which any policy is likely to meet customer’s requirements will be confirmed in the statement of demands and needs. A documentation fee of £17.50 is applicable on some of our policies; if a fee is applied we will advise you of this prior to inception, a fee of £5 is applicable on cancellations. As part of our service we will assist you with any claim you need to make and tell you what your responsibilities are in relation to making claims. In circumstances where we have been granted authority to settle claims on the Underwriters behalf, we will act as agent of the Insurer. If you mislay your policy at any time, we will issue a replace policy document, if you request it. YOUR RIGHT TO CANCEL: You have a legal right to cancel your policy for any reason, subject to no claims having occurred within 14 days of receiving full terms and conditions. On some of our policies you will have to pay a percentage of the overall premium for your time on cover. If you cancel your policy after this time you will be charged as detailed in the policy Terms & Conditions supplied with your policy documents. If you wish to cancel your policy please telephone or write to us. Commercial policyholders do not benefit from the cancellation rights under the Insurance Mediation Directive. The cancellation terms for your policy will be shown in the terms & conditions. YOUR DUTY TO PROVIDE INFORMATION: It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, statements of fact, claims forms and other documents are full and accurate. Please note that if you fail to disclose any information or change in circumstances to you insurers which could influence the cost or their decision to accept your insurance, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. PAYMENT: We normally accept payment by guaranteed cheque, credit or debit card; you may also be able to spread your payments through our split payment scheme or by way of Premium Finance via Direct Debit. We will provide you with full information on payment options prior to inception of your policy. Payment for your policy is due at inception and premiums resulting from alterations to the policy are due immediately. Please note, your policy may be invalidated if you fail to pay the premium or keep up with payments by instalment or premium finance facility. AGENT OF THE INSURER: We act as agent of the Insurer for some of the Insurers we deal with for the purpose of receiving and holding premiums and paying out claims monies. We receive commission from the Insurer for retailing and processing policies and for any claims handling. We may also earn a profit commission on some schemes. If your policy has been placed outside the Insurers for whom we act as agents, any premiums or claims monies will be held in a Client Money Account in accordance with FSA rules. CONFIDENTIALITY: All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance this may include disclosure to third parties. We may use information we hold about you to provide information to you about other products and services that we offer. If you would prefer not to receive information on these services, please advise us. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries in this respect, please contact us. COMPLAINTS: Our aim is to provide a first class service. However, should you wish to register a complaint, please contact us by any of the following methods: …in writing – Write to KBIS British Equestrian Insurance, Cullimore House, Peasemore, Berkshire, RG20 7JN. Tel: 01635 247474 …by phone - Telephone 01635 247474 …by e-mail – email@example.com In the event of a complaint we will provide you with a copy of our full complaints procedure and respond to you promptly. We will keep you informed of the progress of your complaint and aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing, and will track the progress of the complaint and responses of that party. After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for independent assessment and opinion. The FOS Consumer Helpline is 0845 0801800 and their address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. FINANCIAL SERVICES COMPENSATION SCHEME (FSCS): We are covered by the FSCS. The FSCS is the UK’s statutory fund of last resort for customers of authorise financial services firms, like ourselves. The FSCS can pay compensation if an authorised firm is unable or likely to be unable to pay claims against it, usually because it has gone out of business or is insolvent. Insurance arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without an upper limit. For compulsory insurances (for example, motor insurance and employers’ liability insurance), insurance arranging is covered for 100% of the claim without an upper limit. Further information about compensation scheme arrangements is available from the FSCS. LANGUAGE USED: The English language will be used for all communications, the contractual terms and conditions, and any information we are required to supply to you, before and during the duration of the contract. LAW AND JURISDICTION: These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non- exclusive jurisdiction of the English courts. NOTE: Your acceptance of these Terms of Business does not affect your normal legal rights.