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					Human Resource Management: An Asian Perspective (Second Edition)


Chapter 7: Interviewing Candidates

Multiple Choice

1.      The _____ is considered by many to be the most important screening method.
        a. telephone reference
        b. reference letter
        c. selection interview
        d. management assessment center
        e. work sampling technique
        (c; easy)

2.      A(n) _____ is a procedure designed to obtain information from a person
        through oral answers to oral questions.
        a. writing test
        b. work sample simulation
        c. interview
        d. reference check
        e. background check
        (c; easy)

3.      When an interview is used to predict future job performance on the basis of an
        applicant’s oral answers to oral questions, it is called a(n) _____ interview.
        a. selection
        b. appraisal
        c. exit
        d. preview
        e. structured
        (a; easy)

4.      When an interview follows a performance appraisal and focus on discussing
        an employee’s performance rating, it is called a(n) _____ interview.
        a. selection
        b. appraisal
        c. exit
        d. preview
        e. structured
        (b; easy)

5.      During a(n) _____ interview, a supervisor and an employee discuss the
        employee’s performance and future actions and goals.
        a. selection
        b. appraisal
        c. exit
        d. preview
        e. structured
        (b; easy)




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6.    _____ interviews can provide insight into sources of dissatisfaction for
      employees.
      a. Selection
      b. Appraisal
      c. Exit
      d. Preview
      e. Structured
      (c; easy)

7.    Another word for unstructured interviews is _____.
      a. directive
      b. nondirective
      c. unformatted
      d. standardized
      e. content-free
      (b; easy)

8.    Structured interviews are also referred to as _____ interviews.
      a. directive
      b. nondirective
      c. unformatted
      d. standardized
      e. content-free
      (a; easy)

9.    Which of the following is a disadvantage of using structured interviews?
      a. consistency across candidates
      b. reduced subjectivity
      c. lower potential for bias
      d. enhanced ability to withstand legal challenge
      e. lack of ability to pursue follow-up questions as they develop
      (e; moderate)

10.   An advantage of unstructured interviews is that they provide _____.
      a. consistency across candidates
      b. reduced subjectivity
      c. lower potential for bias
      d. enhanced ability to withstand legal challenge
      e. an ability to pursue follow-up questions as they develop
      (e; moderate)

11.   Which type of interview could also be described as somewhat like a general
      conversation?
      a. nondirective
      b. directive
      c. standardized
      d. situational
      e. all of the above
      (a; easy)



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12.     How do situational interviews differ from behavioral interviews?
        a. situational interviews are based on responses to past situations
        b. situational interviews are based on how an applicant might behave in a
            hypothetical situation
        c. situational interviews utilize predetermined situational questions and
            answers
        d. behavioral interviews ask applicants to describe their emotions in different
            hypothetical situations
        e. situational and behavioral interviews do not differ
        (b; difficult)

13.     Which of the following statements is representative of what might be asked in
        a behavioral interview?
        a. “Tell me about a time you showed leadership in a difficult situation.”
        b. “We are concerned with employee pilferage. As a manager here, how
            would you go about discouraging this behavior?”
        c. “Suppose you were confronted with an angry customer who threatened to
            sue the company. What would you do?”
        d. “Employees in this division are frequently under a great deal of stress.
            How do you think you would handle the stress of the position?”
        e. “In this position, you would have the responsibility of hiring and firing
            subordinates. Imagine that you have to fire an employee who is
            consistently absent because he cares for an elderly parent. Tell me how
            you would handle this situation.”
        (a; difficult)

14.     What type of interview might include the statement, “Tell me about a time
        when you worked successfully in a team environment”?
        a. situational
        b. behavioral
        c. stress
        d. puzzle
        e. directive
        (b; moderate)

15.     Which of the following statements is representative of what might be asked in
        a situational interview?
        a. “Tell me about a time you showed leadership in a difficult situation.”
        b. “How have you handled ethical dilemmas in the past?”
        c. “Suppose you were confronted with an angry customer who threatened to
             sue the company. What would you do?”
        d. “Can you think of a time when you were especially proud of your
             management skills? Tell me about that.”
        e. “In this position, you are responsible for hiring and firing subordinates.
             Have you ever fired anyone before? Tell me how you handled the
             situation.”
        (c; difficult)




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16.   What type of interview might include the following statement? “Imagine that
      you have just been assigned the task of winning the business of our
      competition’s biggest client. How would you proceed?”
      a. situational
      b. behavioral
      c. stress
      d. puzzle
      e. directive
      (a; moderate)

17.   In a _____ interview, the interviewer tries to deduce what the applicant’s on-
      the-job performance will be based on his or her answers to questions about
      past experiences.
      a. structured
      b. situational
      c. job-related
      d. stress
      e. puzzle
      (c; moderate)

18.   A job-related interview is, by definition, a type of _____ interview.
      a. structured
      b. behavioral
      c. situational
      d. unstructured
      e. stress
      (b; difficult)

19.   In a stress interview, the interviewer _____.
      a. tries to deduce what the applicant’s on-the-job performance will be based
          on his or her answers to questions about past experiences
      b. tries to make the applicant uncomfortable in order to spot sensitivity
      c. gives a word problem to see how the candidates think under pressure
      d. gives hypothetical situations for the applicant to respond to
      e. tries to assess the strength of the applicant’s desire for success
      (b; moderate)

20.   Which of the following statements might be made by an interviewer in a stress
      interview?
      a. “I see you’ve changed jobs four times in the last two years. I’ve always
          felt that frequent job changes reflect irresponsible and immature behavior.”
      b. “Which courses did you like best in business school?”
      c. “Mike and Todd have $21 between them. Mike has $20 more than Todd
          has. How much does Mike have and how much does Todd have?”
      d. “Why are you leaving your current position?”
      e. “Can you tell me about a time in the past when you used leadership skills
          to handle a difficult situation?”
      (a; moderate)




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21.     What type of interview might include the statement, “It must be difficult to
        leave a company after such accusations of unethical behavior. Tell me about
        that”?
        a. situational
        b. behavioral
        c. stress
        d. puzzle
        e. directive
        (c; moderate)

22.     Which of the following is an example of a puzzle question?
        a. “I see you’ve changed jobs four times in the last two years. I’ve always
            felt that frequent job changes reflect irresponsible and immature behavior.”
        b. “Which courses did you like best in business school?”
        c. “Mike and Todd have $21 between them. Mike has $20 more than Todd
            has. How much has Mike and how much has Todd?”
        d. “Why are you leaving your current position?”
        e. “Can you tell me about a time in the past when you used leadership skills
            to handle a difficult situation?”
        (c; moderate)

23.     Which of the following statements might be made by an interviewer in a job-
        related interview?
        a. “I see you’ve changed jobs four times in the last two years. I’ve always
            felt that frequent job changes reflect irresponsible and immature behavior.”
        b. “Suppose you were confronted with an angry customer who threatened to
            sue the company. What would you do?”
        c. “Mike and Todd have $21 between them. Mike has $20 more than Todd
            has. How much has Mike and how much has Todd?”
        d. “Why are you leaving your current position?”
        e. “Can you tell me about a time in the past when you used leadership skills
            to handle a difficult situation?”
        (e; difficult)

24.     Which of the following is an example of a job knowledge question?
        a. “What are the legal restrictions regarding the use of telemarketing for
            consumers who have a past relationship with a company?”
        b. “Suppose you were confronted with an angry customer who threatened to
            sue the company. What would you do?”
        c. “Mike and Todd have $21 between them. Mike has $20 more than Todd
            has. How much has Mike and how much has Todd?”
        d. “Why are you leaving your current position?”
        e. “Can you tell me about a time in the past when you used leadership skills
            to handle a difficult situation?”
        (a; difficult)




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25.   Another term for panel interview is _____.
      a. serial interview
      b. board interview
      c. sequential interview
      d. computerized interview
      e. structured interview
      (b; easy)

26.   Kim is interviewing for a position as a public relations specialist in a
      communications firm. He first meets with the HR manager. Afterwards, he
      meets with the person who would be his direct supervisor. Finally, he meets
      with the company president. Kim is experiencing a _____ interview.
      a. board
      b. panel
      c. sequential
      d. structured
      e. nondirective
      (c; moderate)

27.   In a board interview, a team of interviewers interviews the candidate in a
      _____ fashion.
      a. serial
      b. sequential
      c. simultaneous
      d. systematic
      e. symmetrical
      (c; moderate)

28.    Dr. Rao is interviewing for a position as Assistant Professor of Human
      Resource Management. His interview is conducted by a team of other faculty
      members in the department who interview him simultaneously and then
      combine their ratings into one score. This is an example of a _____ interview.
      a. serial
      b. panel
      c. sequential
      d. one-on-one
      e. mass
      (b; moderate)

29.   A mass interview differs from traditional panel interviews in that the team of
      interviewers interviews _____.
      a. several candidates simultaneously
      b. several candidates serially
      c. several candidates sequentially
      d. each candidate by using sub-groups of the team
      e. candidates in front of other employees
      (a; moderate)




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30.     Kim is interviewing along with several other talented candidates for a position
        as a journalist at a newspaper. A team of interviewers will meet with all the
        candidates at once. The team will pose problems to the candidates and see
        which candidate takes the lead in formulating an answer. This is an example of
        a _____ interview.
        a. serial
        b. sequential
        c. board
        d. mass
        e. panel
        (d; moderate)

31.     Typical computerized interviews present questions in a(n) _____ format, one
        at a time.
        a. essay
        b. short answer
        c. fill in the blank
        d. multiple choice
        e. all of the above
        (d; easy)

32.     Which of the following is an advantage of computer-aided interviews?
        a. reduction of time spent by managers on unacceptable candidates
        b. reduction of influence of nonverbal behaviors
        c. ability to measure response time to questions
        d. less potential for influence of bias
        e. all of the above
        (e; easy)

33.     Which interview format listed below should result in the highest validity?
        a. structured, situational
        b. unstructured, situational
        c. structured, behavioral
        d. unstructured, behavioral
        e. structured, job-related
        (a; moderate)

34.     _____ means that the order in which an interviewer sees applicants affects
        how the candidates are rated.
        a. Context error
        b. Contrast error
        c. Order effect
        d. Recency error
        e. Primacy effect
        (b; moderate)




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35.   Jin is interviewing six candidates for a position as an entry-level management
      trainee. The first two candidates were judged unfavorable. The third candidate
      was just average, but Jin was so pleased to find an acceptable candidate after
      the first two interviews that she assigned a better rating to candidate 3. This is
      an example of a _____.
      a. context error
      b. contrast error
      c. order effect
      d. recency error
      e. primacy effect
      (b; moderate)

36.   The team holding the interviews for new auditors is behind in its recruiting
      quota. The team is most likely to rate the applicants _____ in this situation.
      a. negatively
      b. positively
      c. neutrally
      d. unacceptable
      e. there is not enough information to determine
      (b; moderate)

37.   Based on interviewer assessments of attractiveness and gender, which of the
      following would most likely receive the highest rating for an executive level
      position?
      a. an attractive woman
      b. an attractive man
      c. an unattractive woman
      d. an unattractive man
      e. there are no such biases based on attractiveness and gender
      (b; easy)

38.   A disadvantage of research on interviewer effects and biases is that _____.
      a. the research is based on real jobs
      b. the research uses students as raters
      c. the research is based on hypothetical jobs
      d. the research uses real employees
      e. both b and c
      (e; moderate)

39.   All of the following characteristics tend to result in more positive assessments
      of job candidates by interviewers except _____.
      a. male gender
      b. physical attractiveness
      c. extraverted behavior
      d. poise
      e. all of the above tend to influence interviewers in a positive manner
      (e; easy)




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40.     When an interviewer makes a statement like “This job requires handling a lot
        of stress. You can do that, can’t you?” he or she has used _____ to provide a
        subtle cue as to the desired response.
        a. leading
        b. telegraphing
        c. socially desirable responding
        d. cueing
        e. foreshadowing
        (b; moderate)

41.     What interviewer behaviors can interfere with the interview process?
        a. talking too much
        b. telegraphing
        c. playing psychologist
        d. letting the applicant dominate the interview
        e. all of the above
        (e; easy)

42.     What is the first step in developing a guide for structured situational
        interviews?
        a. rate the job’s main duties
        b. create interview questions
        c. write a job description
        d. create benchmark answers
        e. appoint the interview panel and conduct interviews
        (c; easy)

43.     The second step in the procedure for developing a guide for structured
        situational interviews is to _____.
        a. rate the job’s main duties
        b. create interview questions
        c. write a job description
        d. create benchmark answers
        e. appoint the interview panel and conduct interviews
        (a; moderate)

44.     The third step in the procedure for developing a guide for structured
        situational interviews is to _____.
        a. rate the job’s main duties
        b. create interview questions
        c. write a job description
        d. create benchmark answers
        e. appoint the interview panel and conduct interviews
        (b; moderate)




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45.   The fourth step in the procedure for developing a guide for structured
      situational interviews is to _____.
      a. rate the job’s main duties
      b. create interview questions
      c. write a job description
      d. create benchmark answers
      e. appoint the interview panel and conduct interviews
      (d; moderate)

46.   Which of the following types of questions is not typically part of a structured
      situational interview?
      a. situational questions
      b. job knowledge questions
      c. ability questions
      d. willingness questions
      e. all question types used in structured situational interviews
      (c; difficult)

47.   When interviewers write a job description with a list of job duties, required
      knowledge, skills, abilities and other worker qualifications, they are _____.
      a. analyzing the job
      b. rating the job’s duties
      c. creating interview questions
      d. creating benchmark answers
      e. appointing the interview panel
      (a; easy)

48.   How many interviewers are usually on an interview panel for structured
      situational interviews?
      a. 3 or less
      b. 3-6
      c. 6-9
      d. 10 or more
      e. it varies
      (b; moderate)

49.   All of the following are ways that interviewers can control the interview
      except _____.
      a. limit interviewers’ follow-up questions
      b. ensure that all interviewees get the same questions
      c. use a large number of questions
      d. prohibit questions from candidates until the end of the interview
      e. use multiple interviewers or panel interviews
      (e; moderate)




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50.     Interviewers should be trained to _____.
        a. avoid potentially discriminatory questions
        b. avoid stereotyping minority candidates
        c. base questions on job-related information
        d. understand EEO laws as they relate to the interview process
        e. all of the above
        (e; easy)

51.     When interviewers put too much weight on the last few minutes of the
        interview, the _____ has occurred.
        a. context error
        b. contrast error
        c. order effect
        d. recency effect
        e. primacy effect
        (d; moderate)

52.     Which of the following is an important consideration when asking questions in
        the interview?
        a. refrain from asking questions that can be answered yes or no
        b. refrain from telegraphing the desired answer
        c. refrain from talking too much during the interview
        d. listen actively to the candidate’s responses
        e. all of the above
        (e; easy)

53.     Rejected candidates who receive an explanation detailing why the employer
        rejected them tended to do all of the following except _____.
        a. feel the process was fair
        b. speak more highly of the employer
        c. legally dispute the decision
        d. apply for jobs again with the firm
        e. rejected candidates tend to do all of the above
        (c; difficult)

54.     Which of the following is not one of the four specific factors a manager should
        probe for in an interview?
        a. intellectual factor
        b. motivation factor
        c. extracurricular activities factor
        d. personality factor
        e. knowledge and experience factor
        (c; moderate)




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55.   Managers without a well-developed structured situational interview guide
      should still follow several steps to ensure a good interview process. The first
      step is to _____.
      a. prepare for the interview
      b. devise a plan for the interview
      c. probe specific factors during the interview
      d. ask questions about significant areas in a candidate’s life
      e. match the candidate to the job
      (a; easy)

56.   The second step a manager should consider when conducting interviews
      without a thoroughly-developed structured situational interview guide is to
      _____.
      a. prepare for the interview
      b. devise a plan for the interview
      c. identify specific factors to probe for during the interview
      d. ask questions about significant areas in a candidate’s life
      e. match the candidate to the job
      (c; easy)

57.   The final step a manager should consider when conducting interviews without
      a thoroughly-developed structured situational guide is to _____.
      a. prepare for the interview
      b. devise a plan for the interview
      c. probe specific factors during the interview
      d. ask questions about significant areas in a candidate’s life
      e. match the candidate to the job
      (e; easy)

58.   Which question below is an example of a job knowledge question?
      a. “Suppose you were giving a sales presentation and a difficult technical
          question arose that you could not answer. What would you do?”
      b. “Based on your past work experience, what is the most significant action
          you have ever taken to help out a co-worker?”
      c. “What work experiences, training, or other qualifications do you have for
          working in a teamwork environment?”
      d. “What factors should one consider when developing a television
          advertising campaign?”
      e. “What experience have you had with direct point-of-purchase sales?”
      (d; moderate)




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59.     Which question below is an example of a situational question?
        a. “Suppose you were giving a sales presentation and a difficult technical
            question arose that you could not answer. What would you do?”
        b. “Based on your past work experience, what is the most significant action
            you have ever taken to help out a co-worker?”
        c. “What work experiences, training, or other qualifications do you have for
            working in a teamwork environment?”
        d. “What factors should one consider when developing a television
            advertising campaign?”
        e. “What experience have you had with direct point-of-purchase sales?”
        (a; moderate)

60.     Which question below is an example of a past behavior question?
        a. “Suppose you were giving a sales presentation and a difficult technical
            question arose that you could not answer. What would you do?”
        b. “Based on your past work experience, what is the most significant action
            you have ever taken to help out a co-worker?”
        c. “What work experiences, training, or other qualifications do you have for
            working in a teamwork environment?”
        d. “What factors should one consider when developing a television
            advertising campaign?”
        e. “What experience have you had with direct point-of-purchase sales?”
        (b; moderate)

61.     Which question below is an example of a background question?
        a. “Suppose you were giving a sales presentation and a difficult technical
            question arose that you could not answer. What would you do?”
        b. “Based on your past work experience, what is the most significant action
            you have ever taken to help out a co-worker?”
        c. “What steps would you follow to conduct a brainstorming session with a
            group of employees on safety?”
        d. “What factors should one consider when developing a television
            advertising campaign?”
        e. “What experience have you had with direct point-of-purchase sales?”
        (e; moderate)

62.     Consider the question: “Suppose you saw a co-worker who was not following
        standard work procedures. The co-worker claimed that the new procedure was
        better. What would you do?” What type of question is this?
        a. background question
        b. past behavior question
        c. situational question
        d. job knowledge question
        e. structured question
        (c; moderate)




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63.   Consider the question: “Can you provide an example of a specific instance
      where you provided leadership in a difficult situation?” What type of question
      is this?
      a. background question
      b. behavioral question
      c. situational question
      d. job knowledge question
      e. structured question
      (b; moderate)

64.   Consider the question: “What work experience do you have in marketing and
      sales?” What type of question is this?
      a. background question
      b. behavioral question
      c. situational question
      d. job knowledge question
      e. structured question
      (a; moderate)

65.   Consider the question: “What factors should be considered when developing a
      customer database?” What type of question is this?
      a. background question
      b. past behavior question
      c. situational question
      d. job knowledge question
      e. structured question
      (d; moderate)

66.   Interview questions designed to assess such things as complexity of tasks the
      person has performed seek to probe the candidate’s _____ factor.
      a. motivation
      b. intellectual
      c. personality
      d. knowledge
      e. experience
      (b; moderate)

67.   Interview questions designed to probe such areas as a person’s aspirations and
      energy level seek information regarding a candidate’s _____ factor.
      a. motivation
      b. intellectual
      c. personality
      d. knowledge
      e. experience
      (a; moderate)




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68.     Interview questions that probe for self-defeating behaviors and explore a
        person’s past interpersonal relationships seek information regarding a
        candidate’s _____ factor.
        a. motivation
        b. intellectual
        c. personality
        d. knowledge
        e. experience
        (c; moderate)

69.     Situational questions like “How would you organize a sales effort?” seek
        information regarding a candidate’s _____ factor.
        a. motivation
        b. intellectual
        c. personality
        d. knowledge
        e. leadership
        (d; moderate)

True/ False

70.     The interview is the most widely used personnel selection procedure. (T; easy)

71.     Exit interviews follow a performance appraisal and focus on a discussion of
        the employee’s rating and possible remedial actions. (F; easy)

72.     Nondirective interviews follow no set format so the interviewer can ask
        follow-up questions and pursue points of interest as they develop. (T; easy)

73.     Non-structured interviews are preferred to directive interviews because they
        are more reliable and valid. (F; moderate)

74.     Nondirective interviews can be described as a general conversation. (T; easy;
        p. 236)

75.     All structured interviews specify acceptable answers for each question. (F;
        moderate)

76.     Behavioral interviews ask interviewees to describe how they would react to a
        hypothetical situation at some point in the future. (F; moderate)

77.     Recruiters for technical and finance positions like to use job knowledge
        questions to assess how candidates perform under pressure. (F; moderate)

78.     Most interviews are one-on-one. (T; easy)

79.     Computer-aided interviews are primarily used for essay questions. (F; easy)

80.     Some firms use the Web to assist in the employee interview process through
        the use of automated video-based interview systems. (T; easy)


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81.   First impressions created from candidate application forms and personal
      appearance can affect interviewer ratings of candidates. (T; easy)

82.   Structured interviews have validities about twice those of unstructured
      interviews. (T; moderate)

83.   Behavioral interviews yield a higher mean validity than do situational
      interviews. (F; difficult)

84.   Interviewers tend to be more influenced by unfavorable than favorable
      information about a candidate. (T; moderate)

85.   Interviewers tend to rate candidates who promote themselves and use
      impression management tactics more poorly on candidate-job fit. (F; easy)

86.   When interviewing disabled people, interviewers tend to avoid directly
      addressing the disability which limits their ability to get relevant information
      about the candidates’ ability to do the job. (T; moderate)

87.   Understanding potential interview problems is important for avoiding them.
      (T; easy)

88.   A structured behavioral interview contains a series of hypothetical job-
      oriented questions with predetermined answers that interviewers ask of all
      applicants for the job. (F; difficult)

89.   In the job analysis portion of developing structured situational interviews,
      each job duty should be evaluated based on its importance to job success and
      the time required to perform it compared to other tasks. (F; difficult)

90.   Structured situational interviews contain situational questions, job knowledge
      questions, and willingness questions. (T; moderate)

91.   Willingness questions assess an applicant’s ability to meet the job
      requirements. (F; easy)

92.   Companies generally conduct structured situational interviews using a panel,
      rather than sequentially. (T; moderate)

93.   Typically, the employees who write the structured situational interview
      questions and benchmark answers are different from the employees who
      conduct the interview. (F; moderate)

94.   When rejecting a job candidate, it is best to refrain from providing an
      explanation detailing the reason for the rejection because candidates feel that
      the process is fairer when they don’t know the reason for the rejection. (F;
      difficult)

95.   Employers may not explain why candidates are rejected, despite the positive
      reasons for doing so, because of the possible threat of legal dispute. (T; easy)


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96.     Three dimensions of interview structure (having objective, job-related
        questions; standardizing interview administration; and having multiple
        interviewers) were related to verdicts in favor of employers in a study of
        federal district court cases of alleged employment interview discrimination.
        (T; moderate)

Essay/ Short Answer

97.     What three ways can selection interviews be classified? What are the resulting
        types of interviews? (easy)

        Answer: Selection interviews can be classified according to 1) how structured
        they are, 2) their content, and 3) how they are administered. Structure can
        range from unstructured to structured. Content classifications are situational or
        behavioral. Examples include job-related interviews and stress interviews.
        Interviews can be administered by one person or by a panel of interviewers.
        Interviews may also be computer-administered.

98.     How do nonverbal behaviors and impression management affect interviewer
        ratings of candidates? (moderate)

        Answer:      An applicant’s nonverbal behavior and use of impression
        management can have a large impact on his or her rating. Interviewers tend to
        respond more positively to candidates showing more extraverted behavior like
        good eye contact and high energy. Even smiling can affect interviewer ratings
        of candidates. Interviewers infer the interviewee’s personality from the way he
        or she acts in the interview.

99.     Some interviewers have difficulty getting the best information when
        interviewing disabled people who use assistive technology because they try
        avoid directly discussing the disability. Give five examples of questions that
        could be useful when interviewing someone who uses assistive technology at
        work. (moderate)

        Answer: Several examples are provided in the book.
            Other than technology, what other kind of support did you have in
              previous jobs? If not, is there anything that would benefit you?
            Provide an example of how you use technology to carry out your job
              duties.
            Do you foresee your technology needs changing in the near future?
              Why and how?
            Discuss a barrier or obstacle, if any, that you have encountered in any
              of your previous jobs. How was that addressed?
            Do you anticipate any transportation or scheduling issues with the
              work schedule expected of this position?




112
                                                         Chapter 7: Interviewing Candidates


100.   Explain why structured situational interviews tend to yield more reliable
       responses than structured behavioral interviews. (difficult)

       Answer: Structured situational interviews ask candidates to address how they
       would handle a certain hypothetical situation while structured behavioral
       interviews ask candidates to think of their own past experiences. Because the
       structured situational question forces all applicants to apply the same scenario,
       the responses are more consistent.

101.   List the steps in developing a structured situational interview guide.
       (moderate)

       Answer: The five steps in the procedure are 1) job analysis, 2) rate the job’s
       main duties, 3) create interview questions, 4) create benchmark answers, and
       5) appoint the interview panel and conduct interviews.

102.   What three types of questions are contained in a structured situational
       interview? Explain and give an example of each type. (easy)

       Answer: The three types of questions are situational, job knowledge, and
       willingness. Situational questions pose a hypothetical job situation such as
       “What would you do if the machine suddenly began heating up?” Job
       knowledge questions assess knowledge essential to job performance such as
       “What is HTML?” Willingness questions gauge the applicant’s willingness
       and motivation to meet the job’s requirements such as “Are you willing to
       travel for work?”

103.   Explain the procedures for conducting a panel interview. (moderate)

       Answer: The same panel members will interview all the candidates for a
       specific job. They will review the job description, questions, and benchmark
       answers before the interview. One panel member will introduce the applicant
       and ask all of the questions of all applicants in the interviews. All the panel
       members will record and rate the applicants’ answers on a rating scale sheet.
       At the end of the procedure, one panel member will explain the follow-up
       procedure and answer any questions the applicant may have.




                                                                                      113
Human Resource Management: An Asian Perspective (Second Edition)


104.    Even without following the procedures for developing structured situational
        interviews, there are several things that can increase the standardization of
        interviews. Name three of these suggestions. (moderate)

        Answer:      There are eight suggestions provided for increasing the
        standardization of interviews. They are as follows.
             Base questions on actual job duties.
             Use job knowledge, situational, or behaviorally-oriented questions and
               objective criteria to evaluate the interviewee’s responses.
             Train interviewers.
             Use the same questions with all candidates.
             Use descriptive rating scales to rate answers.
             Use multiple interviewers or panel interviews.
             Use a structured interview form.
             Control the interview.

105.    How can an employer protect itself from charges of discrimination in its
        interview process? (moderate)

        Answer: It is best that employment interviewers refrain from asking questions
        regarding an applicant’s race, color, religion, sex, age, national origin, or
        handicap. Even when it may not be illegal (as in the case of age or marital
        status), the EEOC disapproves of such practices. In addition, employers
        should ensure that the interview process is structured and consistently applied.
        The interview should have objective, job-related questions and be
        administered in a standardized format. There should be multiple interviewers.
        Employers can also reassure candidates that the job interview process is fair,
        treat the interviewees with respect, and be willing to explain the process and
        the rationale for the interview questions.

106.    There are four specific factors that should be probed in an interview. List the
        four factors and explain each one. (easy)

        Answer: The four factors are intellectual, motivation, personality, and
        knowledge and experience. The intellectual factor includes such things as
        complexity of tasks the person has performed, grades in school, test results,
        and how the person organizes his or her thoughts and communicates. The
        motivation factor includes such things as the person’s likes and dislikes,
        aspirations, and energy level. The personality factor includes such things as
        self-defeating behaviors, past interpersonal relationships, and interpersonal
        behaviors. The knowledge and experience factor includes information the
        candidate has directly related to how to do the job in question.




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