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ARM – What happens at the Control Panel


ARM – What happens at the Control Panel

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  • pg 1

ARM® software provides a fully automated
solution to Remote System Maintenance. All you
need is a PC running InSite 2004 ARM software
and Castle Euro-MERiDIAN Control Panels running
on software version 4ARM00 (ARM is only
available in software versions punctuated with
the word ‘ARM’. See page 5 for programming

The ARM USM card must be slotted into the correct
socket (P1) on the End Station, as per diagram right.
This MUST be performed with all power removed from
the system. When powering up after adding/removing
an MSX card, “RS-485 Failure” will be displayed for up
to 30 seconds.

ARM – What happens at the Control Panel
The Euro-MERiDIAN is a sophisticated microprocessor based product that
has enhanced diagnostic facilities that permit it to run ARM software.
Each control board is individually calibrated on our unique test jig in the

While the Euro-Meridian is operating it is constantly performing self-
checks to ensure that all is well with its operating software and
hardware, and external devices connected to it.

These self-checks are stored in the system memory as a ‘Maintenance

At a pre-programmed time, the Euro-MERiDIAN will call the ARM PC and
upload the Maintenance History.
This is the basis of ARM – Automatic Remote Maintenance.

The printed ARM service visit report follows the format below:
          o ‘Fail’ is shown in red
          o ‘Pass’ in green
          o ‘Observation’ in yellow.
                                                                Page 1
     Castle Care-Tech Ltd

Within the Maintenance History are:

  Time at the Panel. This is the current time on the alarm system
  clock. At the end of the ARM call to the PC this time is
  synchronised with the PC clock.
  The date and time the system was last set and unset. If this
  date is not within the time period of the latest ARM period (ie
  maintenance period) it will be shown as a ‘fail’.
  Communications to ARC. If any kind of fault relating to
  communications has been present on the system during the
  ARM period, then it will be shown as ‘fail’. This will include
  Telecom Line fault, Digi call fail etc.
  Detectors on Test. If any zone is on ‘Soak Test’ when the ARM
  call is made, then it will show as a ‘fail’.
  Active Detectors Disabled.
  If any active zone has been isolated by an engineer, and he has
  ignored the prompt to re-instate it, then it will show as a fail.
  Customer Initiated Tests. After every 70 sets/ unsets the panel
  will prompt the user to perform a System Test, which may
  include a sounders test, communicator test, and a walk test.
  The customer may choose to ignore this request, and in this
  case it will be flagged up as an ‘observation’, rather than a ‘fail’.
  The sounder test is checking that there is an adequate load on
  the sounders output to indicate that the sounders are working.
  If this is not greater than 300mA, it will be logged as a ‘fail’.
  The communicator test will send a test call to the ARC using the
  DigiModem, providing that the test call is also set up in the
  ‘Program Digi/SMS’ menu. If a STU, Dualcom or DigiGSM is used
  there is an appropriate output to initiate this test and success
  is monitored by the ‘comm fail’ input.
  The walk test will require the user to walk through all intruder
  and exit/entry detectors in the usual way.
  System Faults At Maintenance. Any faults present at the time of
  the ARM call will show this as a ‘fail’. This will include Battery
  fault, Mains fail, etc. etc.
  Interconnection/Tamper Problems. This will include any existing
  tamper problems on the system at the time of the ARM call,
  including SAB, box tampers etc.

     Page 2                       INSTRUCT-89                   Issue 1
     Euro-MERiDIAN                                   Using ARM Software

  Electrical Status. This includes any fault on any part of the
  system hardware directly under the control of the Euro-
  Meridian, power supplies, batteries, mains supplies etc.
  Sounders healthy. This relates to the test performed by the
  user, above, and will reflect the result of that test.

  Check System History Logs. Should a major problem exist, or a
  problem has occurred that was not dealt with by an engineer
  visit, then viewing the panel logs will be recommended.

  Customer initiated tests.
  These tests were set up in order to meet the required standard
  for Remote Maintenance without doing it automatically and
  thereby probably annoying the user, especially when testing
  the sounders!

  Clearing events from the ‘Maintenance History’.
  It is quite possible that during the 6 monthly maintenance
  period a problem could occur that goes away without the need
  for an engineer visit. For example a failure of the mains supply.
  In this case the event is still retained in the Maintenance
  History, unless an engineer subsequently goes to site and
  enters the engineer menu. If he does this any non-current
  system faults are cleared from the maintenance history.
  Non-current events are flagged up as an ‘observation’, rather
  than a ‘fail’ in the ARM report at the PC.

The ARM Scheduler
  Within the PC software is the ‘scheduler’ that sets up the time
  for the panels to dial into the ARM PC to deliver their service
  The scheduler has time slots available (typically 5 minutes)
  between 00:01 and 05:00 am.
  When the commissioning call is made from the panel to the PC,
  the PC will assign a call slot to the panel when it should make its

     (4ARM00 software)           October 2003                  Page 3
    Castle Care-Tech Ltd

 service ‘visit’ to the PC. This time period (the maintenance
 period) is set up (in Weeks) at the PC.
 Should an engineer make a ‘service visit’ from the panel to PC
 during this period, the time slot is not changed.
 If a panel is down powered, or re-booted or re-started or clean
 started a service visit must be performed to set up the ARM call
 time slot in the panel again.

How ARM® works…
 Day one:
 Engineer Commissions System. Panel dials the ARM PC.

 ARM computer creates the customer file in its database (named
 as panel site name), and stores commissioning data. Tells panel
 Date and Time of next maintenance ‘visit’.

 Every Day:
 Control Panel updates its internal maintenance history with
 detailed, vital information including:
 System voltage & current, battery condition, zones on test,
 zones inactive, zones deliberately isolated, sounder status,
 wiring integrity and much, much more.

 Approx. Every Three Months:
 Once the system has been set and unset 70 times the panel
 prompts the user to perform routine siren test† and walk test.
 The results are stored in the maintenance log. A digi modem
 test is performed if the Digi has not been used for 3 months.
   The test will trigger ALL outputs programmed as a siren drive
 (i.e. areas).
 Every Six Months:
 Control Panel calls the ARM computer at the installer’s service
 desk and uploads the maintenance history. The PC then sets
 date and time for panel to make the next ARM maintenance

    Page 4                     INSTRUCT-89                Issue 1
 Euro-MERiDIAN                                         Using ARM Software

 Programming Notes…
 The panel can dial up to 4 different PCs, one of which will
 act as the ARM computer. Each PC you wish to communicate
 with must have InSite 2004 ARM® running at the time of
 communication. If you are using only one PC, then all
 functions can be carried out on that main PC running InSite
 2004 ARM.
 Whilst in Engineer Menu:

     SET UP                                Modem Speed
    DOWNLOADING?                           High            [1]
                 Press YES            DO NOT CHANGE THIS SETTING UNLESS
                                      ADVISED BY TECHNICAL SUPPORT
     Download by
     None       [0]                               Press YES
Use D or number keys to select                Arm Tel No _
1=‘Modem’ (or 2=‘RS-232’ for
direct PC connection)                         This is the number of your
NOTE: “Modem” MUST be                            main ARM computer
enabled to call main ARM PC              This number can be
                 Press YES               duplicated when
                                         programming the PC numbers
     Security mode
     Auto-Answer [0]                                  Press YES
Use D or number keys to select                Program PCs
0=‘Auto-Answer,’ 1=‘Panel Dials’                              [1]
            Press YES                 Select identity of PCs to be
                                      programmed (1 to 4)
     Telecom Line
     Dedicated   [0]                                  Press YES
Use D or number keys to select                Modem Tel No _ _ _
0=‘Dedicated Line’ 1=‘Shared Line’
                                              _ _ _ _ _ _ _ _ _ _ _ _
            Press YES
                                          Use number keys to programme
    Number of Rings to                    host modem telephone number
    Prime             [3]
                                          (up to 20 characters).
If the panel is on a shared line, this is               Press YES
the number of rings that the panel
needs to be ‘primed’ (Euro-134 & 256            Signal Alarms
                                                No               [0]
panels only).

 (4ARM00 software)             October 2003                       Page 5
 Castle Care-Tech Ltd
Use number keys, or D to select           Press ‘NO’ to move to next menu
No [0] or Yes [1]                         item.
               Press YES
      Signal Faults                       You must ensure that you
      No        [0]                       programme the correct site name
Use D to select No [0] or Yes [1]         (case sensitive) into the panel
                                          before contacting the ARM PC.
                Press YES
      Signal Set/Unset                            System Displays?
      No        [0]
Use D to select No [0] or Yes [1]                 Press ‘YES’ until you reach...
             Press YES                            Site Name
      Signal Access C.
      No        [0]                                 Type in the site name
                                                   exactly as it appears in
 Use D to select No [0] or Yes [1]
                                                    the ARM PC database
 Option only for Euro-44+ and above.
                Press YES                   If a STU is present on the
                                            system, assign output type
      Program PCs                           0063 (Test STU/GSM) to one of
                                            the STU outputs. This will
 Select the other PC numbers you            enable a test to be made on
 need to program or else Press NO           the STU when the customer
      Password                              carries out their ‘customer
       _ _ _ _ _ _ _ _ _ _ _                initiated tests’ and the
Programme optional password text.           results will be stored in the
                                            panel ARM maintenance log.
This must NOT be changed after
the panel has communicated with
the PC, or further communication
will be impossible.
                Press YES
                        [03]                 Please note that signalling
Use number keys or D to select               options     (alarms,     faults,
number of redials to attempt (0 to           set/unset and Access Control)
15)                                          are future developments and are
                Press YES                    not currently functional with
        SET UP                               InSite 2004 up and downloading
       DOWNLOADING?                          software.

 Page 6                             INSTRUCT-89                     Issue 1
          Euro-MERiDIAN                                        Using ARM Software

To dial your ARM computer, simply key in ‘0000’ whilst unset. You will be given
a choice of which office computer you want to dial, and then which
operation you wish to perform:
                                   Connect to PC [0]
                                      CHC TEST [1]
                                    ARM Service [2]
                                   Data from PC [3]
                                     Data to PC [4]
                                    Diagnostics [5]
                                  Commissioning [6]

‘Connect to PC [0]’ option will simply connect the panel to the chosen
computer, and any further actions are initiated at the PC end through
InSite 2004.
‘CHC TEST [1]’ option will make a CHC test call (to initialise SMS messaging).
‘ARM Service [2]’ † option will start an ARM maintenance call.
‘Data from PC [3]’ will download all of the panel data from the ARM PC.
‘Data to PC [4]’ will upload panel data to the ARM PC.
‘Diagnostics [5]’ will send a diagnostic ‘snapshot’, time and date stamped, to
InSite where it can be viewed.
‘Commissioning [6]’ † is used to initiate the routine ARM calls, plus it will
upload all of the panel NVM data to the PC. Use only once, at the point of
handover to customer.

If the panel is already programmed on the ARM PC, first use option 3 to
grab that data, and then perform the commissioning with option 6 to
commence the ARM maintenance calls. When programming the site at the
PC, make sure the customer name and site name are identical, and that the
site name at the panel is also the same, otherwise the panel will not know
which panel to dial into.

If there is no database created at the PC, by choosing option 6 straight
away, a database entry will be created automatically, and the panel’s NVM data
will be uploaded. The customer name entered into the database will be
whatever is programmed as the ‘Site Name’. If the site name is blank, the
customer will be created as ‘No Name’.

† If using multiple computers, make sure that the only PC you connect to is the ‘ARM’ PC
when using options [2] and [6].

          (4ARM00 software)              October 2003                    Page 7
Castle Care-Tech Ltd

Engineer Resource Management
ARM® is much more than a Remote Maintenance software
package. It helps manage your engineering resources
By careful planning and on-the-job discipline, a significant
reduction of engineer time on site can be achieved.
The simple steps below indicate typically how the
programming and commissioning phase of an installation
can be reduced by over 30%.

Six Steps to Success…
    1. At the office, type in the site specification on
       the ARM PC.
    2. At site, on completion of the installation the
       engineer downloads the site specification
       from PC to panel (no operator required at
    3. The engineer commissions the installation to
       the customer’s satisfaction.
    4. The engineer then uploads the full
       commissioning electrical measurements and
       parameter data from the panel to PC.
    5. Job Done!
    6. At 6 monthly intervals panel will call PC and
       upload full service report automatically.

Don’t forget…
It is absolutely vital that the ARM PC always has an
exact copy of the programming in the panel NVM
on site. If an engineer makes any changes at site,
he MUST send the ‘panel data to PC’ using the ‘0000’

                        Castle Care-Tech Ltd
           North Street, Winkfield, Windsor, Berkshire, SL4 4SY

Page 8                           INSTRUCT-89                      Issue 1

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