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					                                                                                             08/12/01




                          Customer Satisfaction Survey
Please answer the following questions and submit to Grid Operations mark.prosperi-
porta@bchydro.com by August 14, 2002.


                                                                            Not at all   Frequently


1. I participate regularly in BC Hydro’s Wholesale Transmission Service     1 2 3        4   5      N/A
   Market for Short-term transmission service.

2. I am successful at securing Short-term Wholesale Transmission from       1 2 3        4   5      N/A
   BC Hydro Grid Operations.

3. If you answered 1or 2 (i.e. Not at All) to question 2, please indicate why you think you have
   been unsuccessful.

    __________________________________________________________________________

    __________________________________________________________________________

                                                                            Not at all   Frequently


4. I attempt to secure Long-term Wholesale Transmission Service from        1 2 3        4   5      N/A
   BC Hydro Grid Operations.

5. I am successful at securing Long-term Wholesale Transmission             1 2 3        4   5      N/A
   Service from BC Hydro Grid Operations.

6. If you answered 1or 2 (i.e. Not at All) to question 5, please indicate why you think you have
   been unsuccessful.

    __________________________________________________________________________

    __________________________________________________________________________

                                                                            Strongly     Strongly
                                                                            Disagree     Agree

7. The BC Hydro Wholesale Transmission Tariff Supplement No. 30 is:

    -   Easy to find and access                                             1 2 3        4   5      N/A


    -   Understandable                                                      1 2 3        4   5      N/A


8. The Process and Business Practices applicable to Long-term (1 year
   or greater) Wholesale Transmission business are:

    -   easy to find/access                                                 1 2 3        4   5      N/A


    -   clearly written                                                     1 2 3        4   5      N/A
                                                                                      08/12/01



    -   understandable                                                   1 2 3    4   5     N/A


    -   sufficiently comprehensive                                       1 2 3    4   5     N/A


9. BC Hydro Grid Operations provides sufficient information regarding    1 2 3    4   5     N/A
   Long-term business practices and processes.

10. The Process and Business Practices applicable to Short-term (under
    1 year) Wholesale Transmission business are:

    -   easy to find/access                                              1 2 3    4   5     N/A


    -   clearly written                                                  1 2 3    4   5     N/A


    -   understandable                                                   1 2 3    4   5     N/A


    -   sufficiently comprehensive                                       1 2 3    4   5     N/A


11. BC Hydro Grid Operations provides sufficient information regarding   1 2 3    4   5     N/A
    Short-term business practices and processes.

12. Energy Scheduling Business Practices (eTag, curtailment
    procedures, etc.) are:

    -   easy to find/access                                              1 2 3    4   5     N/A


    -   clearly written                                                  1 2 3    4   5     N/A


    -   understandable                                                   1 2 3    4   5     N/A


    -   sufficiently comprehensive                                       1 2 3    4   5     N/A


13. Settlement and Billing Business Practices are:

    -   easy to find/access                                              1 2 3    4   5     N/A


    -   clearly written                                                  1 2 3    4   5     N/A


    -   understandable                                                   1 2 3    4   5     N/A


    -   sufficiently comprehensive                                       1 2 3    4   5     N/A


14. The daily settlement report is useful and valuable.                  1 2 3    4   5     N/A


15. Please provide any suggestions you might have on how the Settlements process or daily
    settlement report could be improved.

_____________________________________________________________________________

_____________________________________________________________________________
                                                                                        08/12/01




16. What other aids would help you in understanding BC Hydro Grid Operations business
    practices and processes.

_____________________________________________________________________________

_____________________________________________________________________________

17. BC Hydro Grid Operations’ Website (http://gridops.bchydro.bc.ca/) is:

    -   Well organized and easy to navigate                                 1 2 3   4   5   N/A


    -   Informative and useful                                              1 2 3   4   5   N/A


    -   Timely in the information it provides

    -   Comprehensive in the information it provides                        1 2 3   4   5   N/A


18. Please provide any suggestions you might have on how the layout or information available on
    the website could be improved.

_____________________________________________________________________________

_____________________________________________________________________________

19. I am signed up for and receive the BC Hydro Grid Operations             Yes    No  N/A
    Website Bulletins.

20. I am aware I can sign up for the BC Hydro Grid Operations Website       Yes    No  N/A
    Bulletins.
                                                                                         08/12/01




                                                                          Strongly   Strongly
                                                                          Disagree   Agree

21. The Bulletins are:

    -   Well written and easy to understand                               1 2 3      4   5      N/A


    -   Timely                                                            1 2 3      4   5      N/A


    -   Useful                                                            1 2 3      4   5      N/A


22. BC Hydro Grid Operations management and staff are:

    -   Accessible                                                        1 2 3      4   5      N/A


    -   Courteous & Professional                                          1 2 3      4   5      N/A


    -   Helpful                                                           1 2 3      4   5      N/A


    -   Provide timely response                                           1 2 3      4   5      N/A


23. Overall, BC Hydro Grid Operations administers a transparent, fair     1 2 3      4   5      N/A
    open market for transmission services.

24. Overall, I am satisfied with my current business relationship,        1 2 3      4   5      N/A
    interaction and dealings with BC Hydro Grid Operations

25. Please feel free to add any additional comments about any aspects of this survey, our
    service or our business that you wish to share with us.

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

				
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