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					Construction & Property Services ISC                                                          Continuous Improvement Plan


CPSISC Training Package Continuous
Improvement Plan
Overview
This Continuous Improvement Plan details the changes that will need to be made to the
endorsed components of Construction and Property Services Training Packages for the
period 2008-2010. These changes will enable the Training Packages to continue to meet
the existing and emerging skills needs of the Construction and Property Services
Industries. These skills needs have been identified in the CPSISC Environmental Scan 2007-
2008.

While the Plan identifies as far as is practicable, the activities, intended outcomes and
anticipated timelines for endorsement over the three year period, these of course are less
clearly defined for the latter two years. The Plan may also be subject to modification in
response to changes, for example, in industry skills requirements or the policy and
regulatory environments.

The Plan has been developed in consultation with industry stakeholders including
enterprises, employer and employee representatives, licensing and regulatory bodies,
STAs, RTOs and DEEWR. Continuous improvement of Training Packages is open and
ongoing. As such, any stakeholder may pass on concerns about the suitability and
implementability of a Training Package at any time to CPSISC.

Methodology
Implementation of the Plan is based on a four-staged methodology to continuous
improvement. The methodology is based on Deming’s Plan-Do-Check-Act model for
continuous improvement as shown in the diagram below. The model is a cycle of
continuous improvement which begins with planning, followed by the development work,
validation of the changes, and final implementation of the improvements to the Training
Package.
CPSISC Continuous Improvement Process



                            • Environmental scan                 • Consult with stakeholders
                            • Identify issues through            • Develop Training Package
                              issues register                      improvements
                                                                                                   development
           planning




                            • Develop recommendations            • Monitor development
                                                                   against CPSISC, DEST and
                            • Plan timeframes and
                                                                   industry objectives
                              resources



                                                        plan   do


                                                        act    check
           implementation




                                                                                                   validation




                            • Implement improvements            • Conduct validation process
                            • Develop support processes         • Consult with stakeholders
                            • Communicate changes               • Refine improvements
                            • Feedback to environmental scan    • Submit for endorsement




Continuous Improvement Plan 2008-2011                                                                            Page 1
Construction & Property Services ISC                           Continuous Improvement Plan




The four stages of continuous improvement are described in the following pages.

Planning

The initial stage of continuous improvement focuses on gathering information through a
broad Training Package environmental scan. The scan is strategic in nature and provides
the latest industry intelligence on existing and emerging skills trends, as well as analysis of
the broader workforce development needs and impact of the Training Package (current
and future). The environmental scan will usually also highlight some common issues that
have been experienced by most industries in Australia such as skills shortages, changing
demographics etc.

Other issues will need to be analysed at the operational level, for example coverage of
specific enterprise requirements for jobs or functions. This involves an ‘operational’
analysis covering tasks such as scoping of issues through an issues register, and mapping of
jobs to qualifications and units of competency. This provides essential information
regarding the coverage of all major functions required by industry, together with the key
issues impacting on the industry’s skill requirements and capacity of the Training Package
to respond to those needs.

A series of recommendations for changes to the Training Package can be developed based
on the findings from the broader environmental scan, operational analysis and
identification of issues. The final step in the planning phase is to allocate timeframes and
resources to the recommended improvements to the Training Package.

Development

This stage focuses on developing or redeveloping the endorsed components of a Training
Package. The development work needs to be based on extensive national consultation
including representatives from industry, small/medium and large enterprises, small and
large RTOs, STAs, ITABs, ISCs, DEEWR etc.

A development plan should also be produced and agreed. The development plan would
vary in complexity depending on the extent and nature of the changes required, for
example it would vary between a short-term action plan to a major review of part of a
Training Package. It should include a methodology which details aspects such as:

      scope, timeframes, deliverables and a consultation process

      use of an issues register to gather intelligence

      use of Specialist Reference Group/s across functional areas

      format and content requirements determined by DEEWR, CPSISC and the NTIS.

The development process would need to be carefully monitored by CPSISC and, depending
on the scope of work, a Project Steering Committee. This will ensure that the results are
compatible with the continuous improvement objectives as well as other CPSISC and
DEEWR priorities (eg relating to rationalisation). This would also ensure the outcomes are
compatible with stakeholder objectives.




Continuous Improvement Plan 2008-2011                                           Page 2
Construction & Property Services ISC                         Continuous Improvement Plan

Validation

The validation process is critical to ensuring the modifications to Training Packages meet
stakeholder expectations. Again, it should involve wide targeted consultation with
Training Package stakeholders involved in the development process.

The validation process should be based on the activities and timeframes described in the
development plan, and centred around use of the CPSISC website. The website can
provide a simple means for stakeholders to provide feedback and comments on draft
changes, and to notify issues through the established issues register. The website can also
provide ongoing information about the continuous improvement process and changes
made, to keep stakeholders updated on progress and the impact of the changes made.

Feedback gathered through the validation process can be used to make further
refinements to the quality improvements. If applicable, Specialist Reference Groups can
be reformed to comment on final changes and/or discuss proposed solutions to any
identified problems.

Once the final version of the changes is agreed by stakeholders, it can be finalised. A case
for endorsement is then prepared including an impact statement, and forwarded to DEEWR
and the NQC for endorsement. Activities focused simply on scoping of Training Package
issues will not need to be submitted to the NQC for endorsement.

Implementation

This final stage of the continuous improvement process centres on communication.
Industry stakeholders will need to be informed of the quality improvements together with
necessary actions for implementation. Key groups to be targeted within this process
include:

   STAs

   other ISCs

   industry groups including employer and employee representatives

   training providers including RTOs, GTCs, AACs etc

   key public providers.

Industry stakeholders and STAs will need implementation advice on such things as
equivalence of units, licensing requirements and suggested implementation approaches.

Analysis can then be conducted to determine the need for support materials to ensure the
effective implementation of the improvements. Analysis may also need to be conducted of
the availability of suitably qualified RTOs that are able to deliver the new arrangements.
To ensure a consistent and quality approach towards implementation, professional
development of RTOs may be required, or strategies to ensure Language, Literacy and
Numeracy support etc.




Continuous Improvement Plan 2008-2011                                         Page 3
Construction & Property Services ISC                          Continuous Improvement Plan


Key principles for continuous improvement of Training
Packages
The following are key objectives to be achieved through the continuous improvement of
CPSISC Training Packages:

   Improvements are based on a national consultative process and supported by a
   justification for the change

   All issues raised and actions taken are detailed within an Issues Register for each
   industry sector

   Changes to Training Packages follow DEEWR guidelines as stated in the Training
   Package Development and Endorsement Process 2008, this Continuous Improvement
   Plan and the CPSISC Rationalisation Framework

   Harmonisation of licensing requirements with Training Package competencies and
   qualifications resulting in better alignment of the training outcomes with regulatory
   specifications

   Environmental sustainability embedded and continuously enhanced in all relevant
   competencies and qualifications

   Competencies and qualifications meet emerging skill demand to be implemented
   nationally to enhance consistent recognition, training opportunities and skilled
   workforce mobility

   Competencies to be combined into viable qualifications that can be delivered in a
   timely and efficient manner to ensure retention and completion rates

   To ensure better approaches to on and off-the-job training and assessment,
   competencies and qualifications should not impose artificial rigidities in terms of
   assessment requirements that may militate against workplace delivery of training

Major continuous improvement activities for the three remaining Construction and
Property Services Training Packages, including the industry imperatives for the activities
and timeframes, are detailed in the tables in the following pages. Each of these activities
will be underpinned by the methodology described in the previous pages, and the key
principles noted above.

Currency of CPSISC Training Packages
CPSISC Training Packages have received extensive revision over the past year and are
generally completely up-to-date.

Construction

The three Construction Training Packages have been merged into one Construction
Training Package (CPC08) and lodged for endorsement with DEEWR on 9 January 2008. The
quality control assessment has been positive with no significant issues identified. An
extensive issues register was used to carry out the review and there is now a need to
prepare a new interactive model in line with current best practice.




Continuous Improvement Plan 2008-2011                                         Page 4
Construction & Property Services ISC                                                                 Continuous Improvement Plan

Property services

Two of the Property Services Training Packages, i.e. Asset Security and Property
Development and Management have been merged into one Property Services Training
Package (CPP07). The sole remaining Package, Asset Maintenance, is scheduled to
commence review in March 2008 and once endorsed, will complete the rationalisation
process.

CPSISC has led the way in terms of rationalising Training Packages under the CPSISC
Rationalisation Framework. This progress is illustrated in the diagram below.

                          construction                                                          property services

        Off-Site Construction                     General Construction          Asset Maintenance                       Asset Security
         Training Package                          Training Package              Training Package                      Training Package



                                                                                                        Property
                           Plumbing & Services                                                       Development &
                            Training Package                                                          Management




                                                                                                                                    September 2007
                                                                 January 2008
          January 2008




                                                                                   March 2008
                                                                                                    Training Package
                                   January 2008




                                                                                                           July 2007
                         CPC08 Construction                                                     CPP07 Property Services
                          Training Package                                                         Training Package


                                                      CPSISC Rationalisation Framework



Following the review of PRM04 Asset Maintenance Training Package in early 2008 and its
incorporation into CPP07, all CPSISC Training Packages will have completed a process of
rationalisation and will have moved into the continuous improvement phase. Given the
current status, immediate priorities will need to focus on establishing online issues
registers for each Package, and construction industry priorities relating to licensing such
as incorporation of high risk skills units of competency, development of licensing skills sets
at Certificate II and III, and review of AQF 4-6 qualifications.




Continuous Improvement Plan 2008-2011                                                                                            Page 5
Construction & Property Services ISC                                            Continuous Improvement Plan


Continuous improvement activities (2008)

 No.   Scope of work, industry, sector &           Industry imperatives for the work           Other
       occupations/skills involved
 PRM04 Asset Maintenance Training Package
 1.0   Review Training Package and                     Review of PRM04 Asset                   Likely qual.
       incorporate sectors into CPP07                  Management Training Package and         levels affected:
       Property Services Training Package              rationalisation into four sectors       All
       including:                                      within a broader property services      qualifications
            −   planning project scope,                framework
                deliverables and timeframes            Emerging skills needs in waste          Timelines for
            −   establishing a project issues          management (eg high technology          start of work &
                register                               recycling and specialist services in    submission to
                                                       waste minimisation including            NQC: March
            −   developing endorsed                    manufacturing production and
                components                                                                     2008-March
                                                       packaging strategies)                   2009
            −   conducting national                    Emerging skills needs in fire
                consultation and validation            protection services (i.e. technology
            −   preparing a case for                   for fire protection systems and
                endorsement                            growing regulatory and
            −   communicating and                      Commonwealth environment
                implementing changes.                  protection requirements)

 C PP0 7 Pr ope rty Services T raining Pack ag e
 2.0   Establish issues register for all sectors        Mechanism for raising issues           Timelines for
       on the CPSISC website                           related to coverage and                 start of work &
                                                       implementation of the Training          submission to
                                                       Package (both cross and specific        NQC: February
                                                       sectoral issues)                        2008 - ongoing
 2.1   Scope improvements to the Property               Plan necessary improvements            Likely qual.
       Development, Sales and Management               based on analysis of issues raised      levels affected:
       Sector including:                               through the environmental scan,         Not applicable
            −    environmental scan                    issues register and consultation
            −    use of issues register                 Analyse outstanding issues related     Timelines for
                                                       to the suitability of the Facilities    start of work &
            −    national consultation                 Management qualifications               submission to
                                                        Analyse coverage of emerging           NQC: TBA
                                                       specialist technological skills needs
                                                       in real estate (i.e. relating to e-
                                                       alerts, SMS alerts, video tours,
                                                       blogs, webinars, podcasts etc).
 2.3   Scope improvements to the Spatial                Plan necessary improvements            Likely qual.
       Information Services Sector including:          based on analysis of issues raised      levels affected:
            −    environmental scan                    through the environmental scan,         Not applicable
                                                       issues register and consultation
            −    use of issues register
                                                        Analyse coverage of emerging skills    Timelines for
            −    national consultation                 needs relating to acquiring             start of work &
                                                       integrating, managing, analysing,       submission to
                                                       mapping and distributing geographic     NQC: TBA
                                                       temporal and spatial information and
                                                       knowledge which can be related to a
                                                       location on Earth



Continuous Improvement Plan 2008-2011                                                                  Page 6
Construction & Property Services ISC                                    Continuous Improvement Plan


 No.   Scope of work, industry, sector &    Industry imperatives for the work          Other
       occupations/skills involved
 2.4   Scope improvements to the Security        Plan necessary improvements           Likely qual.
       Sector including:                        based on analysis of issues raised     levels affected:
           −   environmental scan               through the environmental scan,        Not applicable
                                                issues register and consultation
           −   use of issues register
                                                 Analyse coverage of risk              Timelines for
           −   national consultation            management functions within            start of work &
                                                Certificate IV and Diploma             submission to
                                                qualifications                         NQC: TBA
                                                 Analyse coverage and demand for
                                                investigative services training
                                                 Analyse coverage of specialist
                                                techniques relating to electronic
                                                security services (eg biometrics,
                                                radio frequency ID (tagging) or RFID
                                                chip technology for controlling
                                                access to premises, wireless home
                                                security systems, CCTV mesh
                                                networks etc)
                                                 Analyse coverage of maritime and
                                                public transport skills needs
 2.5   Scope improvements to the Access     Plan necessary improvements based on       Likely qual.
       Consulting Sector including:         analysis of issues raised through the      levels affected:
           − environmental scan             environmental scan, issues register and    Not applicable
                                            consultation
           −   use of issues register
           −   national consultation                                                   Timelines for
                                                                                       start of work &
                                                                                       submission to
                                                                                       NQC: TBA




Continuous Improvement Plan 2008-2011                                                          Page 7
Construction & Property Services ISC                                        Continuous Improvement Plan


 No.   Scope of work, industry, sector &     Industry imperatives for the work             Other
       occupations/skills involved
 2.6   Review Property Development, Sales        Respond to emerging skills needs          Likely qual.
       and Management Sector units,              relating to real estate technology        levels affected:
       qualifications and assessment             Respond to outstanding issues             All
       guidelines including:                     regarding the suitability of Facilities   qualifications
        − planning project scope,                Management qualifications
          deliverables and timeframes            Respond to other issues identified        Timelines for
        − establishing a project issues          through the scoping                       start of work &
          register                                                                         submission to
        − developing endorsed components                                                   NQC: TBA
        − conducting national consultation
          and validation
        − preparing a case for endorsement
        − communicating and implementing
          changes.
 2.7   Review Spatial Information Services       Respond to emerging skills needs          Likely qual.
       Sector units, qualifications and          relating to acquiring integrating,        levels affected:
       assessment guidelines including:          managing, analysing, mapping and          All
        − planning project scope,                distributing geographic temporal and      qualifications
          deliverables and timeframes            spatial information and knowledge
                                                 which can be related to a location
        − establishing a project issues                                                    Timelines for
                                                 on Earth
          register                                                                         start of work &
                                                 Respond to other issues identified        submission to
        − developing endorsed components         through the scoping                       NQC: TBA
        − conducting national consultation
          and validation
        − preparing a case for endorsement
        − communicating and implementing
          changes.
 2.8   Review Security Sector units,              Respond to issues relating to            Likely qual.
       qualifications and assessment             coverage of investigative services        levels affected:
       guidelines including:                     and risk management, and other            All
        − planning project scope,                issues identified through the scoping     qualifications
          deliverables and timeframes
        − establishing a project issues                                                    Timelines for
          register                                                                         start of work &
        − developing endorsed components                                                   submission to
                                                                                           NQC: TBA
        − conducting national consultation
          and validation
        − preparing a case for endorsement
        − communicating and implementing
          changes.




Continuous Improvement Plan 2008-2011                                                              Page 8
Construction & Property Services ISC                                            Continuous Improvement Plan


 No.   Scope of work, industry, sector &          Industry imperatives for the work            Other
       occupations/skills involved
 2.9   Review Access Consulting Sector                Respond to other issues identified       Likely qual.
       units, qualifications and assessment           through the scoping                      levels affected:
       guidelines including:                                                                   All
        − planning project scope,                                                              qualifications
          deliverables and timeframes                                                          Timelines for
        − establishing a project issues                                                        start of work &
          register                                                                             submission to
                                                                                               NQC: TBA
        − developing endorsed components
        − conducting national consultation
          and validation
        − preparing a case for endorsement
        − communicating and implementing
          changes.
 CPC08 Construction, Plumbing and Services Integrated Framework
 3.0   Establish web-based issues register for         Mechanism for raising issues            Likely qual.
       all sectors                                    related to coverage and                  levels affected:
                                                      implementation of the Framework          Not applicable
                                                      (both cross and specific sectoral        Timelines for
                                                      issues)                                  start of work &
                                                                                               submission to
                                                                                               NQC: February
                                                                                               2008 - ongoing
 3.1   Incorporate 9 high risk skills units of        National alignment of the various        Likely qual.
       competency including:                          Australian Government, State and         levels affected:
        − preparing a case for endorsement            Territory OHS regulatory                 Not applicable
                                                      requirements relevant to the             Timelines for
        − communicating and implementing              Package, particularly in areas such
          changes.                                                                             start of work &
                                                      as dogging, rigging and scaffolding      submission to
                                                                                               NQC: March
                                                                                               2008
 3.2   Develop Certificate II and III licensing       Respond to NSW licensing                 Likely qual.
       skill sets including:                          requirements for skills clusters at      levels affected:
        − planning project scope,                     the Certificate II and III levels in     Certificate II
          deliverables and timeframes                 Construction                             and III
        − establishing a project issues
          register                                                                             Timelines for
        − developing endorsed components                                                       start of work &
                                                                                               submission to
        − conducting national consultation                                                     NQC: TBA
          and validation
        − preparing a case for endorsement
        − communicating and implementing
          changes.
 3.3   Review Construction AQF 4-6                     Update qualifications to ensure their   Likely qual.
       qualifications including:                      ongoing relevance and                    levels affected:
        − environmental scan                          effectiveness in meeting industry        Certificate IV to
                                                      skill needs, and alignment to            Advanced
        − planning project scope,                     licensing requirements                   Diploma
          deliverables and timeframes


Continuous Improvement Plan 2008-2011                                                                  Page 9
Construction & Property Services ISC                                         Continuous Improvement Plan


 No.   Scope of work, industry, sector &        Industry imperatives for the work            Other
       occupations/skills involved
        − establishing a project issues
          register                                                                           Timelines for
        − developing endorsed components                                                     start of work &
        − conducting national consultation                                                   submission to
          and validation                                                                     NQC: TBA
        − preparing a case for endorsement
        − communicating and implementing
          changes.
 3.4   Scope improvements to the Plumbing            Plan necessary improvements             Likely qual.
       and Services Sector including:               based on analysis of issues raised       levels affected:
        − environmental scan                        through the environmental scan,          Not applicable
                                                    issues register and consultation
        − use of issues register
                                                     Analyse current pre-requisite           Timelines for
        − national consultation                     requirements relating to hydraulic       start of work &
                                                    designers in the plumbing and            submission to
                                                    services qualifications                  NQC: TBA
                                                     Analyse coverage of emerging skills
                                                    needs in environmental
                                                    sustainability (eg rainwater
                                                    harvesting, installation of water-wise
                                                    plumbing and irrigation systems and
                                                    use of recycled grey water etc)
                                                     Review packaging of Certificate III
                                                    qualifications in plumbing and
                                                    services (i.e. changes may require
                                                    two mandatory streams (i.e. water
                                                    and sanitary - also to increase the
                                                    requirement to achieve the
                                                    qualification from completion of four
                                                    streams of the available six to five
                                                    streams)
 3.5   Scope improvements to the                     Plan necessary improvements             Likely qual.
       Construction Sector including:               based on analysis of issues raised       levels affected:
        − environmental scan                        through the environmental scan,          Not applicable
                                                    issues register and consultation
        − use of issues register
                                                     Obtain more flexible entry and exit     Timelines for
        − national consultation                     points to the industry (eg analyse       start of work &
                                                    reduction in core requirements in        submission to
                                                    key trade areas at Certificate III       NQC: TBA
                                                    level)
 3.6   Review Plumbing and Services Sector          Revise current pre-requisite             Likely qual.
       units, qualifications and assessment         requirements relating to hydraulic       levels affected:
       guidelines including:                        designers in the plumbing and            All
           −    planning project scope,             services qualifications                  qualifications,
                deliverables and timeframes         Respond to emerging skills needs in      particularly
                                                    environmental sustainability (eg         Certificate III
           −    establishing a project issues
                register                            rainwater harvesting, installation of
                                                    water-wise plumbing and irrigation       Timelines for
           −    developing endorsed                 systems and use of recycled grey
                components                                                                   start of work &
                                                    water etc)                               submission to
           −    conducting national

Continuous Improvement Plan 2008-2011                                                             Page 10
Construction & Property Services ISC                                          Continuous Improvement Plan


 No.   Scope of work, industry, sector &        Industry imperatives for the work           Other
       occupations/skills involved
               consultation and validation          Revise packaging of Certificate III     NQC: TBA
           −    preparing a case for                qualifications in plumbing and
                endorsement                         services (i.e. changes may require
                                                    two mandatory streams (i.e. water
           −    communicating and                   and sanitary - also to increase the
                implementing changes.               requirement to achieve the
                                                    qualification from completion of four
                                                    streams of the available six to five
                                                    streams)
                                                    Respond to other issues identified
                                                    through the scoping
 3.7   Review Construction Sector units,            Respond to need for more flexible       Likely qual.
       qualifications and assessment                entry and exit points to the industry   levels affected:
       guidelines including:                        Respond to other issues identified      All
           −    planning project scope,             through the scoping                     qualifications,
                deliverables and timeframes                                                 particularly
                                                                                            Certificate III
           −    establishing a project issues
                register
           −    developing endorsed                                                         Timelines for
                components                                                                  start of work &
                                                                                            submission to
           −    conducting national                                                         NQC: TBA
                consultation and validation
           −    preparing a case for
                endorsement
           −    communicating and
                implementing changes.




Continuous Improvement Plan 2008-2011                                                            Page 11

				
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