SYLLABUS - DOC 2 by gabyion


                            LEADERSHIP PRACTICUM II
                            Management and Organizations 626
                         Wednesdays: 4:00 – 7:00 p.m., January 10 - February 21
                                 Room 0750 Ross School of Business

Faculty and Contact Information:
Andy McGill: E7611, (734) 764-5933,
Paula Caproni: W7721, (734) 763-1010,
Noel Tichy: 914 Hill Street, (734) 764-5134,
Ross School of Business

Course Goals: This is the second course of a three-course sequence that is designed to develop you as a
leader by: (1) providing best practices for leading organizations and coaching teams toward extraordinary
results; (2) preparing you and other MBA2s to become highly-skilled coaches for MBA1 MAP teams; (3)
enhancing your marketability and career potential; and (4) establishing Ross as the premier MBA program
for leadership development. Specific course learning goals are to help you:

       Apply best practices learned in the Leadership Practicum I (MO625) for creating, leading and
        coaching high-performing teams to a complex and ambiguous real-world strategic consulting project
        that must be completed in a short time frame
       Provide real value to the project’s sponsor while performing as a “real team” – collaborating well,
        managing / overcoming team obstacles, identifying important organizational issues, engaging in
        data collection and analysis, and recommending insightful solutions
       Master the different frameworks / tools learned in class (including GRPI) by applying these
        frameworks to enhance your team process and project outcomes (e.g., get higher-quality results in
        less time and with less stress)
       Build upon lessons learned in Leadership Practicum I and II to prepare for effective MAP team
        coaching in Leadership Practicum III.

Course Format: The class format revolves around three learning opportunities.

     Team action project, including team coaching with faculty
     Leadership self-development through peer feedback and one-on-one faculty coaching
     Tactical planning for MBA2 MAP coaching during MO627

While time has been allotted and the classroom reserved for each “official” class session on Wednesdays, 4-
7 pm, we will not have formal class meetings each week, as this Syllabus details later. This will provide
your team with extra time for doing the intensive work required by your team project. When class meets, the
emphasis will be on your team progressing on its project work. Our faculty role is to (1) provide coaching
for your team, in part modeling the MBA2 coaching role in MAP in MO 627; (2) meet with you to provide
one-on-one coaching to discuss your short and long-term leadership goals, Teachable Point of View,
leadership styles, strengths, and developmental opportunities if you desire to have a one-on-one coaching
session; and (3) work with you to create the tactical framework for MBA2 MAP coaching. Your role is to
(1) fully engage in the action project; (2) request and provide each other with individual and team feedback
that will enhance team members’ leadership abilities, performance and team competence; (3) help design
the tactical plan for MBA2 MAP coaching.

Required Texts

Students purchased the following materials during Leadership Practicum 1. Any new materials will be
placed on C-Tools or distributed in class.

       Leading Teams: Setting the Stage for Great Performances, J. Richard Hackman, Harvard Business
        School, 2002. ISBN: 1-57851-333-2
       Process Consultation, Volume 1: Its Role in Organization Development, 2nd Edition, Edgar
        Schein, Addison Wesley, 1988. ISBN: 0-201-06736-6 (v. 1)
       The Cycle of Leadership: How Great Leaders Teach Their Companies to Win, Noel M. Tichy,
        Harper Business, 2002. ISBN: 0-06-662056-2 or 0-06-662057-0
       Leadership Coaching Notebook: Required readings will also be in the Leadership Coaching
        Notebook that you can pick up at Dollar Bill Copy Center, 611 Church Street, Ann Arbor (phone

The books are available through Ulrich’s bookstore, 549 E. University Ave., corner of S. University and E.
University (phone 734-662-3201, ext 212, for Customer Service). All the books are also available through
online bookstores (e.g., These books and other course materials will serve as your
“professional resources” as you strive to become a high-performing team in MO 626 and to coach a MAP
team to excellence in MO 627.


Class preparation and participation: You are expected to fully engage in the team action project, attend
team/class sessions with faculty as scheduled, and meet with faculty at least once for one-on-one coaching.

Team Action Project: You will work in a team on a real-world strategic consulting project to help an
organizational sponsor solve a complex problem and provide real value. Your team will operate in a short
time frame, which intensifies the importance of clarifying goals/roles/process/interpersonal relationships
from the start as you identify important organizational issues, engage in data collection and analysis, and
recommend insightful solutions to your sponsor. Your team will use the frameworks learned in MO625
(GRPI, designing teams for high performance, positive organizational leadership, Social Styles, Learning
Styles, etc.) to enhance team performance with the goal of having extraordinary team moments and
outcomes. The team deliverable – and principal graded assignment for the course -- will be your team’s
sponsor presentation (Power Points) to your sponsor. These should be posted to C-Tools at least 24 hours
before your sponsor presentation and no later than 5:00 p.m. on Wednesday, February 21.

Individual Paper – Personal Learnings about Leadership and Team Effectiveness: This 3-4 page, double-
spaced paper provides you with the opportunity to reflect on what you learned about yourself and best
leadership practices from the Team Action Learning Project. You will use these lessons to further develop
your Teachable Point of View, Leadership Best Self, and Best Practices for MBA2 MAP coaching that you
created in Leadership Practicum I. This assignment is described in more detail at the end of this syllabus.
Your paper is due on C-Tools by 5:00 p.m. on Friday, February 16.

One-on-One Faculty Coaching: Each student will have an opportunity to have a 30-minute, 1-on-1
coaching session with a faculty member during the course. Modeling the process that MBA 2s will use with
MBA 1s in coaching during MAP, each session will begin with the student completing a GRPI evaluation
of their MO 626 project team as a stimulant for discussion. The remainder – and the bulk -- of the 1-on-1
session will focus on your short and long-term leadership goals, Teachable Point of View, leadership styles,
strengths, and developmental opportunities. These sessions will be by appointment based on faculty member
and student availability, which may include during regularly scheduled class periods when a formal class is
not being held.

Evaluation: Final grades will be determined by the following components and weighting: Team Action
Project Presentation / Power Points, 80 points; Individual paper: 20 points.

Faculty Bios

Noel M. Tichy is Professor of Management and Organizations and the Director of the Global Leadership
Program, a 36-company consortium of Japanese, European and North American companies partnered to
develop senior executives and conduct action research on globalization. He also directs the Global Business
Partnership which links global companies and research centers in North America, Japan, and Europe. He
consults widely in both the business and private sectors and facilitates the “Cycle of Leadership” three-day
executive program. He has published multiple books, including “The Leadership Engine” and “The Cycle
of Leadership: How Great Companies Teach Their Companies to Win”. Among his consulting clients are
General Electric, Circuit City, Intuit, Yum Brands, Ford, and the New York City School System.

Andrew R. McGill is Director of the Global Leadership in Health Care and Global Business Partnership and
teaches in the Management and Organizations Department at the Ross School of Business. His research
focuses on leadership in health care, part of his overall emphasis on global health care. His specific interests
include applying best practices in organizational learning to healthcare; developing customer-focused and
customer-driven organizations; organizational honesty-trust and its linkage to long-term customer
relationships; and cognitive aspects of organizational change, particularly in turbulent environments. Dr.
McGill is coauthor of “The Ethical Challenge: How to Lead with Unyielding Integrity” (with Noel M.
Tichy) and “Global Corporate Citizenship” (with Noel M. Tichy and Lynda St. Clair). He is currently
researching a book on leadership in healthcare. He has consulted to several organizations including Blue
Cross-Blue Shield, Ford, Mercedez-Benz, Ameritech, Nissan-Infiniti, and the Saudi Monetary Authority.

Paula J. Caproni teaches in the Management and Organizations Department at the Ross School of
Business. In addition to teaching in the MBA and Executive Programs, Dr. Caproni is Director of the MBA
Executive Skills Program and is the professional coach for the Executive MBA Program. She has also
taught globally in MBA and executive programs, including programs in Brazil, Finland, Germany, Hong
Kong, Nigeria, Poland, South Korea, and Sweden. She has published a book for Prentice-Hall Publishers
called “The Practical Coach: Management Skills for Everyday Life.” She is currently working on a book
about the characteristics that predict professional success. She has consulted to several organizations,
including Avon, Exxon, Ford Motor Company, Internal Revenue Service, Management Sciences for Health,
Mead-Johnson Nutritionals, Philips, Phelps-Dodge, and Wachovia.


Week 1, Wednesday, January 10 (Meeting in classroom): Launching team projects and project entry -
Getting the team off to a good start

Class will focus on introducing teams to their projects, utilizing the Team Development Workbook,
creating foundations for a positive team spiral, and preparing for first meeting with sponsor.

   Required Reading:

    Team Development Workbook, Action Learning Associates (notebook)

   Recommended Readings:

    A Real Team, in Leading Teams: Setting the Stage for Great Performances, J. Richard Hackman,
     Harvard Business School, pp. 37-61 (review from MO625)

    Understanding Teams: Focusing on Team Basics, in The Wisdom of Teams: Creating the High
     Performing Organization, Jon R. Katzenbach and Douglas K. Smith, Harvard Business School
     Press, pp. 9-26 (notebook)

    The Ethical Challenge: How to Lead With Unyielding Integrity, Noel M. Tichy and Andrew R.
      McGill, Jossey-Bass-John Wiley (notebook)

Week 1, Friday, January 12 (10:00 am – 2:30 pm, Room 0750): Working toward a great project -
Project sponsor session, GRPI

Teams will be meeting with sponsors to validate/adjust project understanding and discuss questions and
issues. Teams will also agree on project GRPI and develop work plans.

   Required Reading:

    Team Development Workbook, Action Learning Associates (notebook)

Week 2, Wednesday, January 17 (No meeting in classroom): Continuing team project work. Faculty
available for team and one-on-one coaching.

Teams will be continuing teamwork on data collection, data analysis, and preliminary diagnosis.

   Recommended Readings:

    Thinking Differently About Teams, in Leading Teams: Setting the Stage for Great Performances, J.
      Richard Hackman, Harvard Business School, pp. 233-256 (review from MO625)

    Creating High-Performing Teams, in Management Skills for Everyday Life: The Practical Coach,
     Paula J. Caproni, Prentice-Hall, (Chapter 8) (notebook)

    High Performing Teams: Very Useful Models, in The Wisdom of Teams: Creating the High
     Performing Organization, Jon R. Katzenbach and Douglas K. Smith, Harvard Business School
     Press, pp. 65-81 (notebook)

Week 3, Wednesday, January 24 (Meeting in classroom): Reporting on project status and providing
team feedback

Teams will be providing faculty with interim project updates and conducting a team process check/team
process revisions to enhance team performance.

   Recommended Reading:

    Moving Up the Curve: From Individual to Team Performance, in The Wisdom of Teams: Creating
     the High Performing Organization, Jon R. Katzenbach and Douglas K. Smith, Harvard Business
     School Press, pp. 109-129 (notebook)

    Becoming a Team: The Team Performance Curve, in The Wisdom of Teams: Creating the High
     Performing Organization, Jon R. Katzenbach and Douglas K. Smith, Harvard Business School
     Press, pp. 84-109 (notebook)

Week 4, Wednesday, January 31 (No meeting in classroom): Continuing team project work

Teams will be evaluating alternative solutions and developing preliminary recommendations.

Week 5, Wednesday, February 7 (Meeting in classroom): Providing peer feedback - Striving for high

Teams will be conducting team member feedback: using the more of, less of, continue framework.

Week 6, Wednesday, February 14 (Meeting in classroom): Completing your team project – Planning for
MAP Coaching

Teams will finalize project analysis/project recommendations, plan for sponsor presentation; Faculty and
teams will plan for MBAII MAP coaching.

Week 7, Wednesday, February 21 (No meeting in classroom): Teams presenting results to sponsor this

Timing                    Stage                               Milestones

Week 1: January 10 and       Project entry: Getting team        Receive projects & identify
12 (Meet in classroom)        off to a good start with GRPI       questions/issues to discuss with

                                                                 Develop project goal statement

                                                                 Develop work plan (GRPI)

                                                                 Create letter of agreement for

Week 2: January 17 (No       Data collection and analysis       Preliminary diagnosis and
official class meeting)                                           recommendations
                             One on one coaching

Week 3: January 24           Interim check-in                   Status report out
(Meet in classroom)
                             Team process check                 Team and individual feedback
                                                                  and process adjustment
                             Peer feedback

Week 4: January 31 (No       Continue project work
official class meeting)

Week 5: February 7           Peer feedback (more of/less        Peer feedback
(Meet in classroom)           of/continue)

Week 6: February 14          Complete team presentation         Presentation check-in with
(Partial class meeting)                                           faculty

Week 7: February 21          Complete presentation to           Sponsor Presentation
(No official class            sponsor
meeting)                                                         PowerPoint presentation due on
                                                                  C-Tools by 5:00 pm on February

                                                                 Individual paper due on C-Tools
                                                                  by 5:00 pm on Friday, February

                                        COURSE ASSIGNMENTS


Your project report to your sponsor should be in the form of a Power Point presentation (that will also be
placed on C-Tools for grading purposes). At a minimum your slides should contain the following elements,
which may be supplemented by additional material:

       Statement of the case / team’s project assignment
       Potential problems / opportunities for client around this issue
       Literature review / team’s new research discoveries
       Findings / Alternatives / Conclusions
       Recommendations for improvement
       Economic potential of implementing recommendations
       Prioritized first steps to implement recommendations


Write a 3-4 page double-spaced paper (that will be posted on C-Tools) that focuses on the following three

1. What are your biggest learnings / takeaways from the Team Action Project about:
     A. Yourself as a leader?
     B. Your team as a high-performing unit?
     C. Your capacity to coach an MBA 1 MAP team to become high-performing?

2. Based on your experience in the Team Action Project, how has your Teachable Point of View evolved
   since you wrote your MO625 individual paper? (Please don’t feel a need to repeat everything you told
   us initially about your TPOV in your MO 625 paper. Rather, please focus only on how elements of your
   TPOV have changed or evolved from the Team Action Project experience.)

       Ideas: Core ideas about leadership coaching and how they apply to (a) building team effectiveness
        and (b) to MAP coaching.
       Values: The values that leadership coaching embodies that are critical to its success and how these
        apply to (a) producing team excellence and (b) to MAP coaching.
       Emotional energy: How leadership coaching energizes a team and how it can be utilized in MAP
        coaching to build great teams.
       Edge: What are the tough yes / no calls you must make to be an effective leadership coach and how
        they apply to MAP coaching?

3. How has your Team Action Project experience contributed to your leadership “best self” – and what are
   your most important developmental opportunities to focus on?

4. How will you apply what you learned throughout MO 626 (Team Action Project/One-On-One
   Coaching) to your own behavior during MAP Team Coaching?


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