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Empower

VIEWS: 70 PAGES: 10

									       INSTITUTE FOR LEADERSHIP &
          TALENT DEVELOPMENT
                Professional Development Seminars
                                    SPRING 2010


 Strengthen your organization
 from the INSIDE OUT


                                   FLEXIBLE AND ACCESSIBLE TRAINING FOR:

                                      new and emerging leaders
                                      mid-level managers and leaders
                                      new supervisors




Empower. Encourage. Expand.
Training enhances organizational effectiveness by preparing new and emerging leaders to
motivate, inspire, respond and work with people to build a strong workforce eager to move
forward. New supervisors also benefit from specific supervisory training to prepare them to
lead and manage employees – some of whom may be former co-workers.

    Take individual seminars of interest or complete seminars that lead to a certificate in a
     specific area.

    CEUs are awarded through the Human Resources Certification Institute (HRCI).



     For more information, visit the Center‟s website at www.hartford.edu/cfpd or
                                   call 860-768-5619
TRAINING FOR NEW AND EMERGING LEADERS:

Certificate in Leadership Excellence (with completion of these six half-day seminars)
    This certificate program is designed to give new and emerging leaders a solid foundation in leadership.
    Through the six seminars for this certificate, participants develop a better understanding of themselves
    as leaders, learn about and strengthen how they interact with others and begin to learn strategies they
    will need to use to be an effective leader. This certificate focuses primarily on the individual who is
    becoming a leader and addresses five Success Skills: Self Awareness, Social Responsibility,
    Communication, Interpersonal Relations, and Change Management.
      Self Awareness:
       Critical Traits and Strategies for Leaders (Fall ‟10)
       Leadership Strengths and Blind Spots (Spring ‟10)
      Social Responsibility:
       Making Tough Ethical Decisions (Spring „10)
      Communication:
       Seven Steps to Delivering a Premier Presentation (Fall ‟10)
      Interpersonal Relations:
       Moving From Disagreement to Dialogue: The Fine Art of Healthy Conflict Management (Fall ‟10)
      Change Management:
       Leading Change During Culture Shifts (Spring ‟10)



Certificate in Strategic Leadership (with completion of 6 seminars – at least one from each of the
                                    four Success Skills areas; each seminar is two half-days in length)
    This certificate program builds on the Certificate in Leadership Excellence and challenges participants
    to act on what they have learned about being good leaders. In these seminars, participants learn to
    apply leadership strategies and tools to relationships, teams and leading others. Strategic thinking is
    an underlying component of this certificate. Each seminar is scheduled for two half days with
    strategies and tools to try using between seminar sessions. To focus on strategic leadership in
    various arenas, this certificate will address four Success Skills: Influencing Others, Strategic
    Thinking, Building Relationships, and Building a Team.
      Influencing Others:
       Developing Negotiating Skills (Fall ‟10)
       Leading Effectively in a Matrixed Organization (Spring ‟10)
       Engaging Employees for High Performance During Turbulent Times (Fall ‟10)
      Strategic Thinking:
       Leadership Essentials: Vision, Passion & Empowerment (Fall ‟10)
       Using Appreciative Inquiry for Strategic Planning (Spring ‟10)
      Building Relationships:
       Are You Politically Savvy: Understanding & Managing Power & Organizational Politics (Spring ‟10)
       Emotional Intelligence in the Workplace (Spring ‟10)
       Developing Global Awareness: Multicultural Understanding (Spring ‟10)
       Social Networking for Leaders (Fall ‟10)
      Building a Team:
       Build a Team for Strategic Effectiveness (Spring ‟10)
       Coaching Employees to Maximize Performance & Potential (Fall ‟10)




                                                                                                          2
TRAINING FOR NEW SUPERVISORS:

Certificate in Supervisory Excellence (with completion of these seven seminars; “Strategies for
                                       Supervising Employees Successfully” is a full day seminar; all
                                       other seminars are half day seminars)

    This certificate program is designed for new supervisors who need to learn strategies and techniques
    to successfully lead and manage employees. The certificate prepares new supervisors in seven
    critical Success Skill areas: Supervision Fundamentals, Interpersonal Relations, Team Building,
    Budgeting, Conflict Management, Coaching/Performance Appraisal, and Motivating/Rewarding.
    The program is offered on four consecutive days in April 2010 to provide participants with the
    maximum amount of learning in the most efficient way.

    Supervision Fundamentals:
     Strategies for Supervising Employees Successfully (full day)

    Interpersonal Relations:
     Capitalizing on the Diversity of Your Employees

    Team Building:
     Build a Team That Works Well Together

    Budgeting
     The Basics of Budgets

    Conflict Management:
     Dealing with Difficult Employees

    Coaching/Performance Appraisal:
     Strategies for Effective Performance Appraisal and Coaching

    Motivating/Rewarding:
     Engaging Employees for High Performance During Changing Times




The Institute for Leadership & Talent Development is a program of the Center for Professional
Development at the University of Hartford. The Center has been a leading provider of expert professional
career development services since 1968. It provides high-quality programs and services that meet the
career development, educational and training needs of individual adults, organizations and employers
throughout Connecticut. The Center is conveniently located on the University of Hartford Asylum Avenue
Campus, easily accessible from local highways and downtown Hartford companies.

     For more information, visit the Center‟s website at www.hartford.edu/cfpd or call 860-768-5619




                                                                                                        3
                        SPRING 2010 SEMINARS
                        SEMINARS FOR THE “CERTIFICATE IN LEADERSHIP EXCELLENCE”
                        (half-day seminars)

     Friday, April 16   LEADING CHANGE DURING CULTURE SHIFTS
8:30 a.m. – 12 noon     In the past decade, organizations and their leaders have been bombarded with constant
                        changes – new technologies, a younger workforce with different values, web-based
                        competition, expanded global competition, new approaches to the customer, mergers and
                        acquisitions, outsourcing, networked and partnered organizational structures, and the usual
                        myriad of “fads” purported to solve all the problems faced by organizations. This seminar
                        prepares leaders and managers to assess their organizations‟ and departments‟ culture(s),
                        adapt to it and create personal and organizational strategies and action plans for working
                        within the current culture and/or moving toward a more desired culture. Participants will also
                        learn and practice several change models and tools that help explain resistance to change
                        and facilitate participation in the change process.
                           Presenter: Sandra Morgan, PhD, is an Associate Professor of Management at the Barney
                        School of Business, University of Hartford. Her consulting practice focuses on leading change
                        and creating learning communities in non-profit organizations and banks. She has worked with
                        adult learners for over 27 years, including a variety of roles at Charter Oak State College‟s
                        innovative programs. Her research interests include organization development, storytelling,
                        and learning environments. She teaches leadership, organization change, managerial skills
                        and organization behavior. Dr. Morgan is a Past President and Fellow of ABSEL, the
                        Association for Business Simulation and Experiential Learning. She has published articles on
                        experiential learning in publications such as the Journal of Management Education, Simulation
                        & Gaming, and the Organization Development Journal.

      Tues. April 27    MAKING TOUGH ETHICAL DECISIONS
8:30 a.m. – 12 noon     Leaders with high integrity know the difference between right and wrong. But even good
                        people get puzzled when they face tough ethical dilemmas. Moreover, organizational culture
                        and structures impact the integrity of any business. This lively, interactive seminar offers
                        insights into what can go wrong and why, the essential dimensions to building a culture of
                        commitment, and the presenter‟s widely used “Guidelines for Ethical Decision Making”, a six
                        step process for understanding and resolving ethical “gray areas”. Participants will learn to
                        understand why ethics is essential to business success, identify specific ways to strengthen
                        ethics in organizations, recognize ethical dimensions in business decisions, apply the Six
                        Questions Guidelines to real-world management ethical dilemmas, and reflect on their own
                        commitment to personal integrity and responsible leadership.
                           Presenter: Michael Rion, PhD, is principal of Resources for Ethics and Management. He
                        has developed company-wide ethics programs for Fortune 500 companies, presented keynote
                        speeches and workshops to hundreds of managers and employees at every level, and
                        lectured for universities and professional organizations throughout the United States. Rion
                        served for four years as Director of Corporate Responsibility at Cummins Engine Company
                        and served six years as President of Hartford Seminary. He holds a PhD in ethics from Yale
                        University and is the author of The Responsible Manager: Practical Strategies for Ethical
                        Decision Making and Everyday Ethics: Putting Values into Action.

        Fri., May 21    LEADERSHIP STRENGTHS & BLIND SPOTS
8:30 a.m. – 12 noon     People often do not reach their leadership potential because they have blind spots that limit
                        their ability to see themselves as others see them. Participants will learn principles, strategies
                        and tools that help successful leaders see their blind spots and turn them into assets. With
                        this positive outlook, participants will be able to modify outdated habits and behaviors to
                        create new personal strengths. Each participant will have the opportunity to receive an
                        individualized Blind Spot Finder Profile and leave with a Clear Sight Plan to turn any potential
                        blind spots into leadership strengths. Additional fee of $49.99 for the Blind Spots Profile.
                           Presenter: Claudia Shelton, MBA, MA, MEd, LPC is president of The Hopewell Group and
                        author of Blind Spots: Achieve Success by Seeing What You Can’t See (John Wiley, March
                        2007). She is a speaker, educator, and executive coach and worked previously as a senior
                        executive for several Fortune 500 companies. She has taught courses and institutes at
                        Michigan State University, Columbia University, Texas A&M, and City University of New York.



                                                                                                                     4
                        SEMINARS FOR THE “CERTIFICATE IN STRATEGIC LEADERSHIP”
                        (each seminar will meet for 2 half days from 8:30 a.m. – 12 noon)

 Tues., Mar. 23 and     ARE YOU POLITICALLY SAVVY? UNDERSTANDING & MANAGING POWER
      Tues. April 13    AND ORGANIZATIONAL POLITICS
8:30 a.m. – 12 noon     Political savvy is essential for successful performance in any organization. This personally
                        powerful, two-session seminar will show you how to be politically savvy with integrity. You will
                        learn to use political savvy to execute organizational objectives, put forward your ideas with
                        influence, and avoid missteps that could hurt your career. In the first session, you will
                        complete the “Organizational Savvy Self-Assessment” which will provide you with feedback
                        and personal recommendations on political savvy skills, strategies, and behaviors. You will
                        explore the strengths and risks of your political style, develop a political style map for your
                        organization, and practice savvy communications skills. In the fast-paced, hands-on second
                        session, you will learn to build a power network, develop trust, spot and manage hidden
                        agendas, and enhance your power image. You will leave the session with your personal
                        Political Savvy Action Plan. Additional fee of $25 for “Organizational Savvy Self-
                        Assessment”.
                           Presenter: Ann Gowdey, MSW, is president of Ann Gowdey Consulting, LLC a
                        Connecticut based consulting firm specializing in executive coaching and leadership
                        development. Ann has over 25 years experience in leadership roles in business, government,
                        and human services. In her consulting role, Ann has coached over 300 executives, managers
                        and HR professionals in Fortune 50 and Fortune 500 businesses. Ann is a founding member
                        of The Conference Board‟s Council on Executive Coaching and co-author of Guidelines and
                        Ethical Considerations for Assessment Center Operations, 1989. Her speaking engagements
                        include the DDI International Congress on Assessment Center Methods and the Society for
                        Industrial and Organizational Psychologists.

Thurs., April 15 and    EMOTIONAL INTELLIGENCE IN THE WORKPLACE
     Thurs., April 29   Emotional Intelligence describes an ability and/or skill to perceive, assess and manage one‟s
8:30 a.m. – 12 noon     emotions, interpersonal interactions, and relationships with groups in order to become more
                        effective in dealing with people in the workplace and in personal life. In the course of the two
                        sessions, participants will have the opportunity to evaluate their current level of emotional
                        competence as assessed by the “Emotional and Social Competency Inventory”, interpret the
                        results, and examine avenues to increase this competency. Small group exercises and skill
                        practice activities will further demonstrate how one can increase emotional competence.
                        (Additional $18 fee for the Emotional and Social Competency Inventory and Workbook.)
                           Presenter: Frank Belizzi, PhD, is a Professor of Management at Quinnipiac University
                        including eight years as director of the BIC Leadership Development Program. He is the
                        founding director of Associates for Consulting and Training which provides management and
                        supervisory development training for business, industry, educational and health care
                        institutions, as well as local, state and federal governments. His current areas of interest and
                        research include emotional intelligence, leadership development, executive and managerial
                        coaching, and self management.

   Tues., May 4 and     DEVELOPING GLOBAL AWARENESS: MULTICULTURAL UNDERSTANDING
      Tues., May 18     In today‟s world, developing the competencies required to operate in a global business
8:30 a.m. – 12 noon     environment is an imperative for strategic leadership. This seminar explores 10 key
                        dimensions that characterize the essence of a global leadership perspective and a framework
                        for understanding multiculturalism. In addition, your global awareness and competencies will
                        be assessed and developed to prepare you to analyze multicultural situations and identify
                        appropriate solutions to business and social challenges you may face as a manager. The
                        implications of the model for management decision making, communication, negotiation,
                        hierarchy, protocol and organizational development will be explored.
                            Presenter: Cheryl Henderson, Psy.D., is president of Henderson & Associates, an
                        organizational development consulting firm. She is an accomplished professional with over
                        twenty years of expertise in leadership development and large-scale organizational change.
                        Dr. Henderson has conducted cross-cultural training and coaching for managers selected for
                        global assignments. Ancillary to her cross-cultural coaching is her experience consulting for
                        organizations on creating culturally diverse work teams, and establishing global team
                        competencies. In addition to her consulting practice, Dr. Henderson is an adjunct professor at
                        the University of New Haven where she teaches in the Masters Degree program in
                        Industrial/Organizational Psychology.


                                                                                                                   5
                      SEMINARS FOR THE “CERTIFICATE IN STRATEGIC LEADERSHIP”, cont.
                      (each seminar will meet for 2 half days from 8:30 a.m. – 12 noon)

   Thurs. May 6 and   BUILD A TEAM FOR STRATEGIC EFFECTIVENESS
     Thurs. May 20    In today‟s global marketplace, many leaders manage a distributed workforce made up of
8:30 a.m. – 12 noon   remote team members in various distant locations. The effective leader knows how to build
                      and work with such a team. This two-part seminar will address the issues of managing a team
                      not only remotely but also cross-culturally and cross-functionally. The issues, logistics and
                      planning for such a team will be discussed and strategies for involving, managing, influencing
                      and empowering remote team members will be presented. Strategies for leading ad hoc
                      project teams will also be discussed.
                         Presenter: Andrea Lanese, MBA, has worked for nearly twenty years in human resources
                      management and corporate human resources. She is Director of Leadership, Staffing and
                      Organizational Development at the Barnes Group, Inc. Prior to joining the Barnes Group, she
                      worked as Director of Human Resources at Pratt & Whitney. In those positions, she has
                      developed corporate-wide strategies to enhance current and future talent and designed and
                      developed leadership programs. Her extensive background in leadership development and
                      organizational planning is augmented by her MBA from Rensselaer Polytechnic Institute.

  Wed. May 12 and     LEADING EFFECTIVELY IN A MATRIXED ORGANIZATION
       Wed. May 26    Leading effectively in a matrixed organization requires integrating strategies for talent,
8:30 a.m. – 12 noon   communications, structure, resources, and technology. This highly interactive, two-session
                      seminar will help leaders in matrixed organizations identify and prioritize their leadership
                      challenges, and create action plans to make their organizations more effective. The first
                      session will cover skills for leading without authority, and for communicating effectively across
                      complex organizations. We will also explore strategies for operating successfully given
                      multiple reporting chains that bring competition for priorities, resources and technologies. In
                      the second session we‟ll discuss developing collaborative leadership teams, strategies for
                      addressing non-integrated organization structures, processes and goals, as well as market
                      and customer facing challenges.
                         Presenter: Ann Gowdey, MSW, see ARE YOU POLITICALLY SAVVY for full bio.

  Tues. May 25 and    USING APPRECIATIVE INQUIRY FOR STRATEGIC PLANNING
       Tues. June 8   This two-part seminar is ideal for people managers and project teams in business, non-profit
8:30 a.m. – 12 noon   and educational organizations. In the first session, participants will learn about the origins, art
                      and practice of Appreciative Inquiry and will learn how to best leverage different styles of
                      communication and types of listening to promote change, build engagement and grow winning
                      teams. During this session, participants will be asked to discuss real situations they currently
                      face at work. Between sessions, participants will be challenged to practice what they have
                      learned about Appreciative Inquiry to meet the specific strategic goals and outcomes they
                      identified in their situations. The second part of this seminar will focus on the participants‟
                      experiences in putting Appreciative Inquiry into practice. We will review the 4-D Method of
                      Appreciative Inquiry, catalog participants‟ specific successes, and discuss challenges and any
                      unique situations that may require a different approach. Please be prepared to discuss a
                      difficult interpersonal situation you are experiencing (or have experienced) at work that
                      you would like to apply the principles of Appreciative Inquiry to.
                         Presenter: Diane Winston, MBA, is founder, principal and senior strategist of Winston
                      Strategic Partners, LLC, a specialized business strategy and communications consulting firm
                      based in Norwalk, Connecticut. She is a communications professional with over 25 years in
                      executive positions with companies that include Citibank, AXA Financial and Pitney Bowes.
                      Following a short stint as a freelance consultant, she established Winston Strategic Partners
                      to support the communications needs of corporations undergoing organizational restructures,
                      change management/transformations and other business-impacting initiatives. The firm also
                      helps small businesses and non-profit organizations define business strategies, write business
                      plans, proposals, presentations, newsletters and articles, and facilitate meetings. At the
                      individual-level, the firm develops executive communications and provides coaching on
                      effective presentation skills. She earned an MBA in finance from the University of Chicago, a
                      BA in political science from New York University, and a certificate from the Executive
                      Education Program at the Tuck School of Business at Dartmouth College.




                                                                                                                    6
                         SEMINARS FOR “CERTIFICATE IN SUPERVISORY EXCELLENCE”
                         (four days of seminars)

        Tues., April 6   STRATEGIES FOR SUPERVISING EMPLOYEES SUCCESSFULLY
 8:30 a.m. – 12 noon     The transition from individual contributor to supervisor is arguably the most difficult transition
AND 1:00 – 4:30 p.m.     you will make in the course of your leadership career. How well you succeed at this transition
                         has implications both for your future development as a leader and for the success of your
                         subordinates. This one-day seminar will introduce strategies for mastering the transition to
                         supervisor including: identifying with the leadership role, developing leadership self-
                         awareness, building a support network, and focusing on supervisory deliverables. You will
                         also learn supervisory strategies that promote subordinates‟ success by building on their
                         strengths. You will practice interviewing, delegating, providing feedback and conducting
                         performance reviews. Strategies for on-boarding, motivating and developing employees;
                         planning, assigning, overseeing and evaluating work; and creating an engaging work
                         environment will also be explored. Communications will be a consistent theme in each of
                         these supervisory strategies.
                            Presenter: Ann Gowdey, MSW, is president of Ann Gowdey Consulting, LLC a
                         Connecticut based consulting firm specializing in executive coaching and leadership
                         development. Ann has over 25 years experience in leadership roles in business, government,
                         and human services. In her consulting role, Ann has coached over 300 executives, managers
                         and HR professionals in Fortune 50 and Fortune 500 businesses. Ann is a founding member
                         of The Conference Board‟s Council on Executive Coaching and co-author of Guidelines and
                         Ethical Considerations for Assessment Center Operations, 1989. Her speaking engagements
                         include the DDI International Congress on Assessment Center Methods and the Society for
                         Industrial and Organizational Psychologists.

        Wed., April 7    CAPITALIZING ON THE DIVERSITY OF YOUR EMPLOYEES
 8:30 a.m. – 12 noon     The increasing diversity of the Connecticut workforce creates a competitive advantage in a
                         global economy, yet is not without its challenges for new supervisors, assuming a leadership
                         role. Often, supervisors don‟t know how to leverage the diversity in their department or on
                         their team to build a strong working group. They may not recognize diversity issues at work
                         and, even when such issues are recognized, they are unsure how to respond effectively.
                         Similarly, employees may not be comfortable or skilled in relating to people of different identity
                         groups. This seminar will help you recognize diversity issues and learn how to respond to
                         them in positive and productive ways.
                            Presenter: Glenn Winfree, M.A. is a gifted speaker and trainer with over fifteen years
                         experience as a trainer and coach in corporate America. Certified as an instructor by the Dale
                         Carnegie Training Program, he currently works as a senior consultant with Aetna‟s Office of
                         Diversity. Glenn started his career with Aetna as a consultant with the enterprise-wide
                         Learning and Performance Group. Prior to joining Aetna, he was a regional training manager
                         with Accenture. His Masters degree is in Industrial/Organizational Psychology and he has a
                         Diversity Management Certificate as well as various other trainings in areas such as human
                         factors and process communication.

        Wed., April 7    BUILD A TEAM THAT WORKS WELL TOGETHER
     1:00 – 4:30 p.m.    Team work and team building are popular topics in today‟s organizations. People in every
                         workplace talk about building a team and working as a team but few understand how to create
                         the experience of team work or how to build an effective team. Successful teams and team
                         work are catalysts for effectively completing projects and for the accomplishment of strategic
                         goals. Organizations with effective work teams are more likely to be successful and to retain
                         talented workers. In this seminar, participants will learn about the characteristics and
                         components of a successful team and will understand the stages involved in team
                         development. Strategies for selecting participants and allocating roles, techniques for training
                         team members on how to work well together, strategies for setting goals and objectives, and
                         potential problems on teams and strategies for resolving those problems will be discussed.
                            Presenter: Andrea Lanese, MBA, has worked for nearly twenty years in human resources
                         management and corporate human resources. She is Director of Leadership, Staffing and
                         Organizational Development at the Barnes Group, Inc. Prior to joining the Barnes Group, she
                         worked as Director of Human Resources at Pratt & Whitney. In those positions, she has
                         developed corporate-wide strategies to enhance current and future talent and designed and
                         developed leadership programs. Her extensive background in leadership development and
                         organizational planning is augmented by her MBA from Rensselaer Polytechnic Institute.


                                                                                                                      7
                        SEMINARS FOR “CERTIFICATE IN SUPERVISORY EXCELLENCE”, cont.
                        (four days of seminars)
      Thurs., April 8   THE BASICS OF BUDGETS
8:30 a.m. – 12 noon     An important aspect of managing a department is handling the financial/budgetary aspects for
                        the department. Supervisors need to know how to plan, develop and manage a budget. In
                        this seminar, participants will learn how to think about budgets. They will learn about the
                        purpose of a budget, how to plan a budget and how to determine what should go into it.
                        Forecasting, short and long-term planning for a budget, how to work with a budget over-time
                        and dealing with problems related to budgets will be discussed. In this interactive seminar,
                        participants will also be given a hands-on activity to practice building an effective budget.
                          Presenter: Gregg Blackstone, MBA, has worked for almost 30 years in various
                        administrative capacities in higher education and public sector organizations. He is currently
                        the section director for Applications Development and Support, Employee Benefits and
                        Workforce Issues for the State of Connecticut/Office of Policy and Management, with primary
                        responsibilities in designing, developing, implementing, and maintaining the State‟s budget
                        system. Gregg earned his MBA from the University of Connecticut with concentrations in
                        management science and IT, is a past member of the National Association of College and
                        University Business Officers (NACUBO), and a current member of the National Association of
                        State Budget Officers (NASBO).

     Thurs., April 8    DEALING WITH DIFFICULT EMPLOYEES
   1:00 – 4:30 p.m.     Most supervisors find that other individuals at work sometimes turn to them with difficult
                        personal and personnel issues. They also find themselves having to deal with people in
                        conflict situations or at times when someone is very angry or upset? Individuals in leadership
                        and supervisory roles are often approached by employees with difficult issues. The effective
                        supervisor not only responds to employees‟ issues but is also able to recognize and deal with
                        issues that employees may be having that are not being talked about or handled. This
                        seminar will help you respond effectively to employees with problems, identify employee
                        behaviors that may be causing problems, help employees resolve issues, and know how to
                        diffuse and handle difficult situations.
                           Presenter: Deanne Shapiro, MA, is the founder and president of Life Skills Associates
                        LLC, a training and consulting firm specializing in organizational development and
                        effectiveness. For 25+ years, she has provided professional services for organizations in the
                        for profit, nonprofit, and public sectors, in such areas as supervisory/managerial skills,
                        leadership development, executive coaching, staff development, workforce diversity,
                        teambuilding, change management, communication skills, conflict resolution, and stress and
                        time management. In addition, she is an adjunct instructor at the University of Hartford and
                        previously taught at the University of CT School of Social Work, Capitol Community College,
                        and Bryant University Center for Management Development.

      Friday, April 9   STRATEGIES FOR EFFECTIVE PERFORMANCE APPRAISAL AND COACHING
8:30 a.m. – 12 noon     To be successful, an organization needs its employees to produce superior results. An
                        organization that is successful will link its investments in people to bottom line business
                        results. The overall goal of effective performance management is to ensure that the
                        organization and all of its systems (processes, departments, teams, employees, etc.) are
                        working together in the most effective way to achieve results desired by the organization. In
                        this seminar, participants will learn how to build and implement an effective performance
                        management process. This includes how to write performance goals and objectives, ways to
                        measure employees‟ progress toward performance goals, how to write performance
                        appraisals, and strategies for conducting performance appraisal discussions and for coaching
                        employees.
                           Presenter: Rob Toller, MS, is currently a consultant on human resource and organizational
                        behavior issues. Over the past few years, he was a Sr. Consultant at Connecticut Medical
                        Insurance Company until recently. For 25 years, Rob has held leadership positions at Aetna,
                        Reliance Insurance Group and Murdock Claim Management Corporation, where he was
                        Director of Training and Development. He received his M.S. in Organizational Behavior from
                        the University of Hartford and is an adjunct professor at the University of Hartford teaching
                        management skills, human resource management and organizational change for both the
                        Barney School of Business and the Psychology Department. In the Fall of 2009, he was given
                        an award by the University of Hartford for Excellence in Teaching. He has served as Director
                        of Professional Development for the Connecticut Chapter of the American Society for Training
                        and Development and has lectured for the Human Resource Association of Central
                        Connecticut.

                                                                                                                  8
                         SEMINARS FOR “CERTIFICATE IN SUPERVISORY EXCELLENCE”, cont.
                         (four days of seminars)

       Friday, April 9   ENGAGING EMPLOYEES FOR HIGH PERFORMANCE DURING CHANGING
1:00 p.m. – 4:30 p.m.    TIMES
                         Are resource actions contributing to low morale and lost productivity among your employees?
                         Are external events related to the economy distracting your employees? Is your team or
                         organization stuck in its progress toward some important goal? In this dynamic seminar,
                         created especially for our turbulent times, new supervisors will learn how to “wake-up”, engage
                         and focus their staffs to excel in the many daily work challenges they face. Participants will
                         learn the critical concepts of employee motivation and practice the three essentials of healthy
                         employee dialogue to foster positive participation and a focused commitment to results.
                         Participants will be exposed to practical tools to handle conflict and build employee trust and
                         accountability that will prepare the participants to lead their employees effectively during
                         difficult times.
                            Presenter: Rob Toller, MS, See STRATEGIES FOR EFFECTIVE PERFORMANCE
                         APPRAISAL AND COACHING for full bio.




                                                                                                                   9
                                       Registration Form – Spring 2010
Please register for each seminar       Last Name ______________________________ First Name ______________________ MI ______
    at least one week before the
                    seminar date.      Phone for weather emergency _____________________ Work Phone ________________________

  To facilitate networking at the      Employer _____________________________ Job Title ____________________________________
 seminar, we would like to hand
       out a list of the seminar‟s     Employer‟s Address ________________________City ______________State ___ Zip Code ______
   participants. May we include
       your name, job title, work      Do you need special physical accommodation?  Yes  No            E-mail ________________________
 address, work e-mail and work
  phone number on such a list?         Take individual seminars of interest or complete seminars that lead to a certificate in a specific area.
                                       Each half day seminar is approved for 3.25 CEUs by HRCI; full day seminars are approved for 6.50 CEUs.
                  Yes        No
                                          Fee for each half day seminar is $170. Fee for each full day seminar is $325.
                                          Fees must be enclosed with registration form and can be paid by check, Master Card, Visa, American
                                           Express or Discover

                                       Seminars for “Certificate in Leadership Excellence”:
                 Confirmation:
  Registration and payment will
                                        Leading Change During Culture Shifts                            April 16 (8:30 – 12 noon)         $170
   be confirmed by e-mail when
  received. Notification that the       Making Tough Ethical Decisions                                  April 27 (8:30 – 12 noon)         $170
 seminar will occur, its location,
 directions and a parking permit        Leadership Strengths & Blind Spots                              May 21 (8:30 – 12 noon)           $170
     will be e-mailed to you one                                                                                    + $49.99 (Blind Spots Profile)
       week before the seminar.
                                       Seminars for “Certificate in Strategic Leadership”:
                                        (Each seminar meets for 2 half-days)
                   Cancellations:
                                        Are You Politically Savvy?                           Mar. 23 & April 13 (8:30 – 12 noon)         $325
Please call 860.768.5619, if you
                                                                                                                               + $25 (workbook)
  are unable to attend a seminar
          after you are registered.     Emotional Intelligence in the Workplace              April 15 & April 29 (8:30 – 12 noon)         $325
  Another staff person from your                                                                                                + $18 (workbook)
 organization may attend in your
  place. Refunds will be given if       Developing Global Awareness                          May 4 & May 18 (8:30 – 12 noon)               $325
     you give one week notice of        Build a Team for Strategic Effectiveness             May 6 & May 20 (8:30 – 12 noon)               $325
 cancellation. No refunds will be
 made with less than 5 business         Leading Effectively in a Matrixed Organization       May 12 & May 26 (8:30 a.m. – 12 noon)        $325
 days' notice of cancellation. No
refund will be given if you do not      Using Appreciative Inquiry for Strategic Planning    May 25 & June 8 (8:30 a.m. – 12 noon)        $325
      attend a seminar and fail to
                          notify us.   Seminars for “Certificate in Supervisory Excellence”:
                                       Register for all 4 days of training and the fee is $1295.00

                                        Strategies for Supervising Employees Successfully April 6 (8:30 – 12 noon & 1:00 – 4:30 p.m.) $325

                                        Capitalizing on the Diversity of Your Employees       April 7 (8:30 – 12 noon)                     $170

                                        Build a Team That Works Well Together                 April 7 (1:00 – 4:30 p.m.)                   $170

                                        The Basics of Budgets                                 April 8 (8:30 – 12 noon)                     $170

                                        Dealing With Difficult Employees                      April 8 (1:00 – 4:30 p.m.)                   $170

                                        Strategies for Effective Performance Appraisal        April 9   (8:30 – 12 noon)                   $170

                                        Engaging Employees for High Performance During April 9          (1:00 – 4:30 p.m.)                 $170
                                         Changing Times

 Mail this form with payment to:       Total Payment Enclosed in amount of __________________ Check payable to University of Hartford.
       Center for Professional         MC Visa Amex Discover
   Development, 50 Elizabeth
  Street, Hartford, CT 06105 or        Name on card ________________________________________________________________________
       FAX it to: 860-768-5680.
 Questions? Call the Center at         Card number ___________________________________________ Expiration Date _________________
                  860-768-5619.
  For more information visit our       Signature of Card Holder ________________________________________________________________
website: www.hartford.edu/cfpd
                                       Billing Address for Credit Card ___________________________________________________________



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