Dealing with a Deceased Spouse, Relative or Friends Tenancy by asafwewe


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									CONTACT POINTS                                         THIS DOCUMENT IS...
                                                       available in other formats and languages. For
Pavilion Library, Town Centre
                                                       further information, please contact the Customer
                                                       Services Centre on 0844 7360007.                                                                                                                                                                           Dealing with a
                                                       French                                                                                                                                                                                                  Deceased Spouse,
STOCKTON NORTH                                         Ce document est disponible dans d’autres formats et
17-19 Redhill Road, Roseworth
                                                       d’autres langues. Pour plus d’informations, veuillez
                                                       contacter le Service clients au 0844 7360007.
                                                                                                                                                                                                                                                                      Relative or
13-15 Whessoe Road, Hardwick
                                                       Arabic                                                                                                                                                                                                   Friend’s Tenancy
Council Offices, (Town Centre)

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                                                                TRISTAR HOMES LIMITED. Registered in England Reg. No. 4373638
                                                                         Leaflet updated 04/09. To be reviewed on an annual basis
                                                                       The information in this leaflet is correct at the time of printing
Tristar Homes Limited is a not for profit controlled   AFTER THE DEATH OF A TENANT                               WHO IS LIABLE TO PAy ANy
company of Stockton-on-Tees Borough Council. It                                                                  OUTSTANDING RENT ARREARS?
was set up in April 2002 to take over the day to day
                                                       When a tenant dies, it is important that Tristar
management and maintenance of most of the
                                                       Homes Limited are informed as quickly as possible         It is important to point out that liability for the rent
Council’s housing stock.
                                                       so that it can be established what will happen to the     arrears lies with the deceased persons estate and
                                                       property.                                                 not directly with the relatives/next of kin.
Stockton Council still owns the housing stock and
remains the landlord, Tristar Homes Limited simply
acts as its management agent for certain specified     It may be that there is a spouse or family member         If a relative is named as the executor/administrator
services.                                              remaining who will want to keep the property, if          of the deceased persons estate, then they should
                                                       this is the case then they need to speak to their         ensure that any arrears are dealt with from the
INTRODUCTION                                           Patch Manager as soon as possible.                        estate. Likewise any credits will be refunded to the
                                                                                                                 estate and not to friends or relatives.
This leaflet outlines the procedure used by Tristar    HOW LONG DO I HAVE TO EMPTy
Homes Limited for administering a deceased             THE PROPERTy?                                             WHAT HAPPENS IF THERE IS NO
person’s tenancy.                                                                                                ESTATE?
                                                       It is not always practical for relatives or next of kin
As a responsible agent we aim to ensure that as an     to clear a property of all furniture within a week of     (PROPERTy BELONGING TO THE DECEASED
administrator, your dealings with us are as simple                                                               PERSON)
                                                       the tenants death.
and easy to follow as possible at what is a very
stressful time.                                                                                                  Then simply send a brief letter to this effect or call
                                                       Tristar Homes Limited will allow two weeks in
                                                                                                                 the Income Management Team via 0844 7360007
                                                       which no rent will be due.
Tristar Homes Limited recognises that “Putting                                                                   or hand it in to your local housing centre.
Right” the affairs of someone who has recently died
is a stressful and often painful process.              If however the keys for the property are not
                                                       returned within this period full rent will then be
GENERAL PROCEDURES                                     charged.                                                  IF yOU HAVE ANy PROBLEMS OR NEED
                                                                                                                 ADVICE, PLEASE CONTACT yOUR
All tenancies end on the Monday following receipt      It would be beneficial if the keys were returned as       LOCAL PATCH MANAGER WHO WILL
of the property keys by Tristar Homes Limited          soon as possible with the property cleared of all         DO ALL THEy CAN TO HELP AT THIS
(keys can actually be handed in up until 12 noon on    contents.                                                 DIFFICULT TIME.
the Monday).

However, it is important to note that the tenancy
will not end until the property is empty and the
keys are returned to Tristar Homes Limited.

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