CONTACT POINTS THIS DOCUMENT IS... available in other formats and languages. For THORNABy Pavilion Library, Town Centre further information, please contact the Customer Services Centre on 0844 7360007. Dealing with a French Deceased Spouse, STOCKTON NORTH Ce document est disponible dans d’autres formats et 17-19 Redhill Road, Roseworth d’autres langues. Pour plus d’informations, veuillez contacter le Service clients au 0844 7360007. Relative or 13-15 Whessoe Road, Hardwick Arabic Friend’s Tenancy BILLINGHAM Council Offices, (Town Centre) Chinese Home Choice/Customer Support An easy to follow guide 24 hour bidding line 0845 2304124 or Designed and produced by Design & Print, Xentrall Shared Services, Tel: (01642) 526289/526299 tri0099.qxd Farsi text 07781 486813 Stratford House, Ramsgate, Stockton Kurdish To contact Tristar Homes please ring Customer Service Centre 0844 736 0007 our Customer Service Centre 0844 736 0007 Punjabi or text the word Tristar followed by your message to 60070 or Urdu Email email@example.com (Calls cost 4p per minute from a BT landline other landlines and mobile tariffs may vary) www.tristarhomes.co.uk TRISTAR HOMES LIMITED. Registered in England Reg. No. 4373638 Leaflet updated 04/09. To be reviewed on an annual basis The information in this leaflet is correct at the time of printing Tristar Homes Limited is a not for profit controlled AFTER THE DEATH OF A TENANT WHO IS LIABLE TO PAy ANy company of Stockton-on-Tees Borough Council. It OUTSTANDING RENT ARREARS? was set up in April 2002 to take over the day to day When a tenant dies, it is important that Tristar management and maintenance of most of the Homes Limited are informed as quickly as possible It is important to point out that liability for the rent Council’s housing stock. so that it can be established what will happen to the arrears lies with the deceased persons estate and property. not directly with the relatives/next of kin. Stockton Council still owns the housing stock and remains the landlord, Tristar Homes Limited simply acts as its management agent for certain specified It may be that there is a spouse or family member If a relative is named as the executor/administrator services. remaining who will want to keep the property, if of the deceased persons estate, then they should this is the case then they need to speak to their ensure that any arrears are dealt with from the INTRODUCTION Patch Manager as soon as possible. estate. Likewise any credits will be refunded to the estate and not to friends or relatives. This leaflet outlines the procedure used by Tristar HOW LONG DO I HAVE TO EMPTy Homes Limited for administering a deceased THE PROPERTy? WHAT HAPPENS IF THERE IS NO person’s tenancy. ESTATE? It is not always practical for relatives or next of kin As a responsible agent we aim to ensure that as an to clear a property of all furniture within a week of (PROPERTy BELONGING TO THE DECEASED administrator, your dealings with us are as simple PERSON) the tenants death. and easy to follow as possible at what is a very stressful time. Then simply send a brief letter to this effect or call Tristar Homes Limited will allow two weeks in the Income Management Team via 0844 7360007 which no rent will be due. Tristar Homes Limited recognises that “Putting or hand it in to your local housing centre. Right” the affairs of someone who has recently died is a stressful and often painful process. If however the keys for the property are not returned within this period full rent will then be GENERAL PROCEDURES charged. IF yOU HAVE ANy PROBLEMS OR NEED ADVICE, PLEASE CONTACT yOUR All tenancies end on the Monday following receipt It would be beneficial if the keys were returned as LOCAL PATCH MANAGER WHO WILL of the property keys by Tristar Homes Limited soon as possible with the property cleared of all DO ALL THEy CAN TO HELP AT THIS (keys can actually be handed in up until 12 noon on contents. DIFFICULT TIME. the Monday). However, it is important to note that the tenancy will not end until the property is empty and the keys are returned to Tristar Homes Limited.