Virtual Private Network (VPN) Setup Guide

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					                Virtual Private Network (VPN)
                         Setup Guide




              This booklet will guide you through the necessary
steps to allow you to gain access to the Virtual Private Network (VPN) from
                                your home PC .


   Please read all sections before attempting to make a connection to
                                the VPN.




Produced by Computing Services and the Learning and Teaching Enhancement Unit
Issue 0.4
28 March 2008
Contents


Section 1: About the Virtual Private Network.......................................................................................3
Section 2: Your Equipment ..................................................................................................................4
   2.1 Hardware ...................................................................................................................................4
      2.1.1 University Owned Laptops...................................................................................................4
      2.1.2 Personal Computers............................................................................................................4
      2.1.3 Other Devices......................................................................................................................4
   2.2 Software.....................................................................................................................................4
      2.2.1 Operating System................................................................................................................4
      2.2.2 Application software ............................................................................................................4
Section 3: Your Responsibilities ..........................................................................................................5
   3.1 Acceptable Use..........................................................................................................................5
   3.2 Software Maintenance ...............................................................................................................5
Section 4. Step-by-step Configuration Guide to Connection ...............................................................6




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Section 1: About the Virtual Private Network

The main University IT system is based on fixed, wired networking to desktop computers installed in staff
offices, teaching rooms and open access computing labs. Virtual Private Networking (VPN) is now being
introduced as a supplementary service and will provide a convenient and flexible additional way to access the
University network.

To use the VPN service you will need to have an internet connection from your home PC or Laptop.

We are not able to provide technical support for your internet broadband or ISP connection; this must be
directed to your own ISP or Broadband provider’s technical support.

You are expected to use the documentation provided, to set up your VPN connection; this process has been
checked and works for PCs that are of a suitable specification in terms of hardware and operating system. If you
have difficulties then further guidance is available on the CCCU website

http://www.canterbury.ac.uk/support/computing-services/VPN/

When you have successfully connected to the VPN service you should be able to do the following over your
VPN connection:

   •   Browse the Internet. Please note that access is only provided for standard (http) and secure (https)
       browsing. Some internet services may therefore not be available.
   •   Use CCCU web based applications such as WebMail (email), Blackboard, ECDL.
   •   Access central file servers run by Computing Services. This will include access to your Computing
       Account home area (N: Drive), regardless of whether you are based at Chatham, Canterbury,
       Broadstairs or Tunbridge Wells.




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Section 2: Your Equipment

2.1 Hardware

2.1.1 University Owned Laptops

If you are a member of staff with a University owned laptop issued in the last 12 months you should find
that it will be compatible with the VPN service and will connect when set up as described in Section 4 of
this guide. If you experience any problems or have an older University owned laptop then contact the
Help Desk so that its capabilities can be checked.


2.1.2 Personal Computers

If you are a member of staff wishing to use your own laptop it will need to comply with the following
security requirements:

      •   Windows XP Service Pack 2 or Windows Vista Operating System
      •   Anti-virus Software installed and up-to-date
      •   Windows updates installed and up-to-date
      •   Windows firewall enabled (or third-party firewall enabled)


2.1.3 Other Devices

Please note that at the time of publication no other devices are able to connect to the VPN service. This
may however be subject to change and you should check the website for changes to supported client
configurations.


2.2 Software

2.2.1 Operating System
Please note that only the stated operating systems will be able to make a successful connection to the
VPN service.

2.2.2 Application software
If you are using your home PC to access your stored files, you will need the appropriate application
software on your PC to open your files; the university standard software includes MS Office 2003 but a
full list of software installed on computing lab computers can be found at:

http://www.canterbury.ac.uk/support/computing-services/general-information/standard-labs.asp

Some software deals are available for university staff and students to purchase for their own personal
computing; for further details refer to the Information for Staff and Information for Students pages,
respectively:

  http://www.canterbury.ac.uk/support/computing-services/information-for-staff/information-for-staff.asp

  http://www.canterbury.ac.uk/support/computing-services/information-for-students/index.asp



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Section 3: Your Responsibilities
3.1 Acceptable Use

The VPN is currently only available to members of staff who have been invited to take part in the Pilot
Group. These members of staff are required to have an active Canterbury Christ Church University staff
computing account. Conditions for the use of University accounts are fully documented on the
Computing Services website and apply equally to use of the VPN. These conditions can be consulted at:

     http://www.canterbury.ac.uk/support/computing-services/general-information/policies-and-
     procedures.asp

Any breach of these may result in disciplinary action, which could include disabling access to all
Computing Services facilities operated by the University.

Attention should be paid to the following requirements which are of particular importance within a VPN
environment:

•    You must type your password each time you use the service. Do not use facilities to store
     passwords on your PC or to reconnect drives at logon. If other people use your home PC you must
     ensure that they do not have access to your resources at CCCU. Failure to do this is a breach of
     the Acceptable Use Policy and may result in disciplinary action.
•    You must have up-to-date anti-virus software installed and operational (see Section 3.2).
•    You must apply the latest security updates to your operating system (see Section 3.2).
•    You must not create, display, produce or circulate any material in any form or medium:
        o That is liable to cause offence, including pornographic material or abusive language
        o That could be considered defamatory
        o That breaches copyright
        o That could be considered to constitute sexual or racial harassment
        o That discriminates on the grounds of race, gender, disability, sexual orientation, marital
            status, political or religious belief
        o That damages the reputation of the University

3.2 Software Maintenance

Any PC that you wish to connect to the VPN service must be fully up-to-date with software patches and
anti-virus software.


a)   Software Patches: At the very least you should ensure that all critical Microsoft patches applicable to
     your laptop are installed. To do this connect to the following website and follow the instructions:

                http://windowsupdate.microsoft.com


b)   Anti-Virus: Ensure that you are running anti-virus software and that it has an up-to-date set of virus
     definitions. If you do not have anti-virus software installed and are a current member of staff or
     student at Canterbury Christ Church University you can download and install Sophos anti-virus
     software from the following location:

                \\salt.cc.local\public\ResNet\Sophos\

     Double click on the file ‘Sophos-install.exe’ and follow the installation instructions.




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Section 4. Step-by-step Configuration Guide to Connection
To connect to the University VPN service, you will first need to make sure that you have made your normal
connection to your ISP so that you have access to the internet.

You then need to install the connection profile to make a connection to the University’s Virtual Private
Network. Download the “VPN install file” from the link on this website to your PC and follow the instructions to
save the file to your PC.

http://www.canterbury.ac.uk/support/computing-services/VPN/download.asp

Once saved to your PC double-click on the file, you will be presented with the following screens.

Note: you should install the connection as an admin user.




You will then see a legal warning which you must agree to abide by when using the VPN.




Please make sure that you select “My use only”. Failure to do this may lead to problems when trying to
connect to the VPN.




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The installation will create the connection and shortcut if selected, then present the VPN connection page.
You will need a valid username and password to connect.




                                                           NOTE: Ensure to use the following
                                                           format when connecting:

                                                           Username:     abc1
                                                           Password:     *******
                                                           Logon domain: cc




At this point you might be faced with the following box:




Click on the properties tab and then select “I am already connected to the internet” as below. Click OK and
then try connecting again.


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Once your username and password have been verified a script will run to check the compliance of your PC by
checking the status of your firewall, your anti-virus software and whether windows update is up-to-date. If
these checks are successful you will be connected to the VPN service and receive the following message:




Followed by the following message to confirm your connection:




Once you have made a successful connection, see the information on the website about Accessing University
Systems for help with
   • Browsing the Internet
   • Using systems such as Blackboard and Outlook Web Access (OWA)
   • Accessing your N drive and department shared drive
   • Using Outlook 2003 over the VPN



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IMPORTANT

If your connection attempt is unsuccessful you will be automatically disconnected from the university VPN
service after a short timeout. If this happens you should follow the instructions in the troubleshooting guide
available on the website.




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Description: Virtual Private Network (VPN) Setup Guide