omtool For Debt Free, Genifax Delivers Peace of Mind Omtool’s network fax software increased employee efficiency, reduced costs and made it faster for Debt Free clients to begin their journey to debt recovery. The Challenge: Streamlining the Workflow The Client Debt Free, one of the nation’s largest credit counseling Debt Free, one of the organizations, is in the peace of mind business. And for thousands nation's largest credit of people suffering under the weight of excessive debt, peace of counseling organizations mind is often a matter of time: “How will I pay next week’s bill?” “When will the collection agency call again?” “How soon can I fix Omtool Solution this mess?” Genifax, a network fax application built on a native Debt Free successfully answers these questions for its clients again Windows 2000 architecture and again, and its business has more than tripled in 18 months. that enables desktop-based Yet, in the wake of this boom, Debt Free was forced to address faxing time -related questions of its own. Bottom Line According to Chris Mause, IT director at Debt Free, “The time Genifax enabled Debt Free between a call for help and the delivery of our initial debt recovery to increase its response application is critical. If the application rates and retention by is delivered too late, the client’s sense reducing document delivery of urgency passes and it may take times; relieve mailroom another billing cycle or a threatening congestion and costs; call from a collection agency to begin integrate its current fax the process again.” server with the Windows 2000 platform Debt Free’s applications were originally delivered by mail or fax. As business swelled, however, the volume of application requests quickly overwhelmed the mailroom staff. Congestion was compounded by an avalanche of completed applications that ended up being stacked by the fax machine – not on a counselor’s desk. The Solution: Genifax Network Fax Chris knew that some workflow efficiency tuning was in order. He theorized that a network fax system would enable counselors to send applications from their desktop at the same time they were speaking to clients. This would not only solve response-time problems, but also workflow, scalability and cost issues related to an ever-increasing demand. After careful consideration, Chris decided that Genifax was his best network fax option. Chris found that, “Genifax provided two important features that were missing in other products. First, it was the only one designed specifically for Windows 2000. I was not interested in old technology dressed-up in new clothing. Second, I needed to integrate our custom desktop application with the fax server. Genifax’s Filescan feature allowed me to seamlessly do this so counselors could automatically queue and send the debt recovery application without launching a custom fax client. Genifax also paid dividends in terms of reliability. I don’t have time to baby-sit an application. Genifax just sits there and runs.” The Result: More Clients, Happier Employees After adding desktop-enabled faxing, Debt Free has realized numerous benefits: its mailroom bottlenecks virtually disappeared, response rates increased and turnaround times between first contact and a signed contract were reduced by as much as two weeks. For Debt Free’s clients, the streamlined application process means they can begin to experience the peace of mind that comes from getting their debt under control a lot sooner than before. For Debt Free, Genifax offers the peace of mind that comes with the knowledge they are serving their clients in the most efficient manner possible. omtool About Genifax Genifax is an enterprise fax server application that enables reliable high-volume faxing through existing messaging systems such as Microsoft Outlook and Lotus Notes. Genifax is built on native Windows 2000 architecture to maximize speed, scalability and fault tolerance. Designed to serve the needs of any size network, Genifax saves time and money by streamlining the document workflow at both the end-user and IT administrative level. Importantly, Genifax incorporates secure transmission options that enable businesses to comply with regulatory and internal security requirements. About Omtool, Ltd. Omtool provides enterprise document messaging applications that streamline workflows, reduce costs and ensure secure, confidential e-document exchange. Omtool accomplishes this by integrating with industry-leading e -mail messaging, enterprise resource and document management systems to add secure document delivery and high volume fax functionality to a company’s existing communication infrastructure. Because paper remains an integral part of many business processes, Omtool also provides technology that incorporates electronic delivery, security and billing functionality into industry-leading multifunction and scanning devices. Based in Salem, NH, and with offices in the United Kingdom, the company can be contacted at 800-886-7845 or www.omtool.com. About Debt Free Founded in 1976, Debt Free (www.debtfreetoday.com) is an active nonprofit organization dedicated to strengthening American families. Throughout its years Debt Free has been involved in many special eve nts, ranging from small fundraising proceedings to much larger educational and counseling programs. Over the past five years Debt Free's Board of Trustees has taken note of the alarming growth in consumer debt. This growth has led to an all time high in personal bankruptcy filings in the United States, over 2,000,000 projected filings during 2001 alone. In 1997 these alarming statistics prompted the Board's recommendation that Debt Free become involved in assisting the American public by educating them on how to properly manage their personal finances. Since inception the program has grown dramatically. We are now assisting tens of thousands of American families with their finances by helping them save for the more important things in life; homes, children, education and retirement. Debt Free is one of the nation's largest credit counseling organizations. Below is a list of qualifications that demonstrate Debt Free's position as an industry leader in the field of debt management.