Thanet District Council

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					Thanet District Council
Job Description Form
 Division / Department: Customer Services & Business Transformation – Corporate
 Business Systems
 Location: Thanet - Council Offices, Margate
 Job Title: Web Development and Integration Officer
 Reports to: Team Leader – Web Development and Integration
 Level/Grade:                    Type of Position:
 TG5                             X Full-time
 £22,905 to £27,870              Part-time
                                 Contractor
                                 Placement
 Mission Statement:
 Customer Services is a department that understands its customers, provides best access to
 a range of services and ensures its staff are given the skills, responsibility and technology to
 deliver the highest quality services.

 Corporate Business Systems includes Web Development, Geographical Information
 Systems (GIS), Document Imaging and Electronic Records Management (EDRMS) and e-
 commerce solutions.

 The Web Development and Integration team aims to provide the technology and resources
 to all TDC’s staff and customers to support the delivery of excellent services. This is via
 either the implementation of new, or evolution of existing, corporate business systems to
 ensure that the Council - and any shared services partnerships it may be involved in - is
 able to meet the requirements of transformational government, improve customer access to
 council services and facilitate internal processing efficiencies.

 Job Purpose:
 To work as part of a team whose role is:

     a) To develop and support the Council’s existing web based systems (including
        epayments, ebookings, eforms, web content management, SharePoint).
     b) To develop and support the integration of web based systems with third party
        products.
     c) To develop and support the Council’s websites in conjunction with the Corporate
        Web Communications team.
     d) To work with Corporate Business Systems, Operational IT and end user
        departments to specify, procure, implement, support and develop new web based
        solutions.
     e) To develop middleware solutions that facilitate the integration of corporate CRM,
        DIPS and other corporate software with existing back office systems.
     f) To develop bespoke web based database solutions and customise open source
        software.
     g) To keep the organisation informed of developments in web technology that may
        affect the way the Council works and delivers services in the future and to
        participate as appropriate in Shared Services projects.

 Principal Duties:
 The Authority has four main aims to help us achieve our vision, which will be achieved by
 focusing the efforts of all Council staff, Members and partners on the following core ideals.
 S.ervice T.eamwork E.conomics P.ride

 Service
 The Service is outward looking and customer focused.



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 Teamwork
 To be effective we work with internal and external partners. We are team players.

 Economics
 We constantly review and improve efficiency in the interest of consumers.

 Pride
 We deliver a service that the District is proud of, and compare favourably with others.
 Role Specific Accountabilities

 Service
     Represent the Web Development and Integration team at meetings as required by
         the Team Leader – Web Development and Integration

 Teamwork

      Contribute to the work of the Web Development/Integration team relating to:
            a) Implementations of, and upgrades to, corporate business systems and web
                based software, including integration with, and data sharing between, third
                party web systems and software using appropriate middleware
                technologies eg XML.
            b) The technical aspects of the Council’s web presence including web hosting
                and security, web content management software (currently Immediacy),
                Sharepoint, e-Bookings (currently Toplevel), e-payments (currently
                Adelante), eforms (inhouse developed/open source) and databases
                (currently developed using C# programming) plus relevant reporting
                (currently Crystal).
            c) The development of the corporate DIPS and EDRMS systems (currently
                Civica), including integration with back office systems as part of corporate
                roll-out.
            d) The development of corporate CRM (currently Northgate Front Office)
                including integration with back office systems as part of corporate roll-out.
            e) The provision of a customer and/or staff authentication process
            f) Any new initiatives and technologies as they arise and require a corporate
                solution including – potentially although not exclusively – SMS and mobile
                working.
 Economics
     Maintain awareness of industry developments and opportunities that will provide the
       Council with a more efficient and effective way of delivering web technology and
       integration services, and draw these to the attention of management.
     Where appropriate, use open source software or bespoke inhouse development to
       deliver cost effective solutions.

 Pride
        Ensure that all work carried out by the Web Development and Integration team
            a) Complies with corporate project management standards, including
                 appropriate liaison with end users across the organisation.
            b) Provides management reports and statistics as required for corporate
                 reporting and performance management.
            c) Is fully documented to corporate standards and timescales.
            d) Complies with prevailing and emerging industry standards including e-GIF
                 and web content accessibility.

 General
     Undertake skills and personal development training (of a residential or non-
        residential nature) as is deemed necessary for the development of the service.

        Comply – as appropriate to the role - with:
            a) The Council’s Health and Safety Policy and all relevant related legislation
            b) The Council’s Equal Opportunities and Diversity Policies

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                                                                                   Page 2 of 4
             c) The Data Protection and Freedom of Information Acts
             d) The Council’s policies and procedures relation to Information Technology
                and Procurement
             e) Any other corporate policies in use or issued in the future that impact on
                personal conduct, the working environment and working practices.

        Carry out any other duties commensurate with the grade and skills of the postholder
         as may be directed.




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 Required Knowledge & Experience - Person Specification

 Please ensure you cover these points in your application and give clear examples as they
 form the basis of our shortlisting process.

 Essential
     Knowledge and demonstrable practical experience of :
           o HTML
           o CSS
           o ASP.NET (c#)
           o XML
           o Basic SQL, more advanced preferable
           o WC3 standards for website accessibility
           o e-GIF Standards
           o Implementation, configuration and support of web technology software and
             application of manufacturer’s upgrades
           o Microsoft Office

        Experience of working on projects as part of a team
        Experience of designing and delivering relevant training and guidance
        Good organisational skills and the ability to prioritise workload to ensure deadlines
         are met
        Excellent verbal and written communication and presentation skills
        Ability to communicate and network effectively with a wide range of individuals at all
         levels including elected members, senior managers and the Council’s customers
         and partners
        Good interpersonal skills
        Minimum of 5 GCSEs at grade A to C including English Language and Maths

 Desirable
     Knowledge and practical experience of some of the following:
           o SOAP technologies
           o The technical aspects of Customer Relationship Management (CRM)
             software
           o The technical aspects of Document Image Processing (DIPs) software
           o Database development and analysis
           o Management of web servers and web security
           o Crystal reporting and/or other management reporting tools
           o Implementing and/or customising open source software

        A degree or equivalent professional qualifications
        Knowledge and understanding of how the public sector operates and its current
         drivers – preferably obtained within a local authority
        Awareness of the Data Protection and Freedom of Information Acts and their
         implications for software development and usage
        Practical experience of using project management methodology


 Reviewed By: Chris Pestell
 Title: Team Leader, Web Development and Integration
 Date: October 2009
 Approved By: Roz Edridge
 Title: Corporate Business Systems Manager
 Date: October 2009
 Agreed by Postholder:

 Date of agreement:




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