Case Study No: 2 Train 2000 Awarded PROWESS Flagship status October 2003 “We are continually improving the way we work and we provide services by incorporating new ideas, information and methods” Phyllis Brighouse Organisation: Train 2000 Ltd (Limited by guarantee) Founded: 1996 Area of Operation: Merseyside Contact: Tel: 0151 236 6601 Email: firstname.lastname@example.org Website: www.train2000.org.uk Objective/Mission: Train 2000’s mission is to provide enterprise and employment services for women and influence policy in order to improve the economic position of all women. The founding members felt that Toywa Newton the existing support provision failed to meet the specific needs of women seeking self-employment as it was mainly inappropriate and inaccessible. They aim to provide an integrated and holistic gender friendly service. Key Activities: • POWER Programme (Promoting Opportunities for Women in Enterprise and Regeneration) • Advice for women thinking about starting a business, those developing a business and women who are developing an existing business. • Jobs, Education and Training advice • Welfare rights advice • Personal development training • Power loan fund • Consultancy • Develop local, regional, national and international partnerships • Consultancy • Influence government policy and strategy on women and www.prowess.org.uk enterprise The UK wide gateway to local women-friendly business support. • Share success stories Train 2000 Client Case Study Queenie Ibia An Inclusive Approach: One of Train 2000’s core values is to be an inclusive organisation which recognises the needs of individual women and reaches and respects the needs of disadvantaged and underrepresented women. Services are widely accessible through a range of initiatives. Training courses are free to all women living in the Merseyside area and are held in central community buildings. All clients are offered childcare and other dependent care costs and a subsistence allowance of £10 per day (including travel costs). Train 2000 have an effective outreach programme, regularly visiting and talking to groups of potential clients and providing information sessions to referral agencies. A Client Focussed Service: Train 2000 regularly receive positive feedback on their services from clients. One remarked, “I didn’t know where to start, Train 2000 has shown me how to put my ideas into action in an organised and structured way”. Another said, “The atmosphere in the training group was important, I found it useful to share experiences and anxieties. The tutors were Queenie Ibia established her accessible and supportive”. Train 2000 are always keen to promote their clients’ African/Caribbean restaurant in businesses and to celebrate their success. The website includes an extensive list Liverpool in August 2000. For her of case studies and the organisation has been very successful in generating it was the culmination of a dream media coverage for their clients. she had held on to for over 20 years. A Commitment to Equality: Currently all of Train 2000’s staff are women, as are all their clients, as this is the target market of the organisation. To ensure In 1999 she resolved to realise her that all groups are aware of their services, Train 2000 develop close working ambition to open a restaurant relationships with key people within particular communities, for example the serving authentic West African food. Chair of the Sudanese Women’s Committee. Train 2000 believes this personal She encountered great difficulty in contact is vital and that targeted marketing by itself is not enough. the start up phase of her business Disaggregated statistics are by gender and disadvantaged groups; 100% of but, with the help of Train 2000, clients are women, 26% are lone parents, 40% are women returning to work, she found her current premises, 20% are from ethnic minority groups and 8% are disabled women. raised a funding package of £24,000 and opened for business Ensuring Quality: Train 2000 is recognised as one of the leading women’s in August 2000. enterprise development organisations in the UK. A holistic approach ensures a Five years on, Queenie continues to comprehensive quality service is offered to all clients. POWER (Promoting receive ongoing support from Train Opportunities for Women in Enterprise) has been running since December 2001. 2000 and is trading profitably. The programme is divided into four strands with services for: women considering She has established an excellent self-employment, women ready to start their own business, women who are reputation for serving authentic already in business and women who are part of, or managers of, community or African food and remains the only social enterprises. African restaurant in the city. People at different stages of starting or developing a business need various levels of support and advice. Some women contact Train 2000 just wanting someone to talk to about various career options or to see what help is available to develop skills and education. When someone is ready to start a business, Train 2000 can offer more in-depth training, taking clients through each stage of becoming self-employed. Women already running a business can take courses in higher skills for business and management. Managers of social enterprises can access personal development training. In addition to these services, Train 2000 also run the POWER Loan – a fund targeted specifically at women setting up or developing a business. Train 2000 see between 1200–1500 women a year, some of whom may just be making a single enquiry. Substantial advice and training is given to approximately 700 women each year, many of whom go on to start their own enterprises, making a significant contribution to the Merseyside economy.