The proven way to train your workforce by asafwewe


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									The proven way to
train your workforce
  1 million apprentices                                                                                         Tell me about
  can’t be wrong                                                                                                Apprenticeships

Apprenticeships can make             Motivate your workforce               Avoid skills shortages               So, what are Apprenticeships?
your organisation more               Apprenticeships are available to      Change and innovation are            They are work-based training programmes
effective, productive and            both new and current employees.       always with us. New advances         designed for your current and future
competitive by addressing            As a result of their training,        are constantly challenging           employees. Funding is available to
your skills gaps directly.           apprentices are highly motivated      us to keep pace or catch up.         train apprentices.
They are designed to help            and eager to know more. The           Apprenticeships can help your
your employees reach a                                                                                          Who runs them?
                                     extra responsibility also makes       workforce master the latest
high level of competency and         them feel more valued and             techniques to fill the skills gaps   Sector Skills Councils design them to
performance. With over 180           they are easier to retain in          you have and insure against          an agreed blueprint and the Learning
different Apprenticeships            the long term.                        those that are likely to arise.      and Skills Council funds training.
available across 80 different                                              By taking on apprentices, you
industry sectors, there’s bound      Give them relevant training                                                How are they developed?
                                                                           develop the specialist skills you
to be a place for an apprentice      Apprenticeships provide your          need to keep pace with the latest    Apprenticeships are designed by business,
in your organisation.                workforce with expertise that’s       technology and working practices     for business. Sector Skills Councils
                                     not only specific to your industry,   in your sector.                      (part of the Skills for Business network),
Improve your productivity                                                                                       supported by business representatives
                                     but also directly relevant to your
Because apprentices receive          business. They are literally                                               from the relevant industry sector, decide
relevant training, they can have     designed around your business                                              on the course content. Because they
an immediate effect and make         needs by industry specialists                                              genuinely understand your business, the
a real and more meaningful           who genuinely understand                                                   training will be relevant for your industry.
contribution to your business.       what you do.
Their training is ‘on the job’, so
they can directly gain from the
skills and experience of those
around them.

          Call 08000 150 400 or visit
Where do they take place?                           What are key skills?
This is up to you. Most of the training is          These are the essential skills that learners need
‘on the job’ – at your premises. The rest can       to support them in their job. They include:
be provided by a local college or by a specialist
training provider, or you could deliver
                                                      application of number;
everything yourself.
                                                      information and communication technology;*
What does the training provider do?                   working with others;*
Throughout an Apprenticeship, a learning              improving own learning and performance;*
representative will be able to support and            and
guide you. They will work with you to:                problem solving.*
  help you decide which Apprenticeship is
  right for you;                                    Do they lead to further qualifications?
  explain the way that Apprenticeships might        Apprentices can progress to higher education
  work for you and if funding is available;         (including university degrees) and NVQ Levels 4
                                                    and 5.
  agree a training plan with your apprentice;
  recruit an apprentice or support your existing    What are my responsibilities as an
  staff into Apprenticeships;                       employer?
  manage the training and evaluation; and           You must give your apprentices an induction
  ensure that national quality standards are        into their role and provide on-the-job training.
  met and deliver integrated, coherent training.    You are also responsible for the wages of
                                                    your apprentices.
What are NVQs?
                                                    Will there be a mountain of paperwork?
National Vocational Qualifications (NVQs)
recognise learning and lead to competence           No. However, there will be a need to ensure
in the workplace. They range from basic             that the training provided is of a high quality,
work activities at Level 1 through to senior        and that the public funding provided is
management at Level 5, and can lead to              used for training – but this need not be
further qualifications.                             a bureaucratic process.

Are there different levels of Apprenticeship?
Yes. These are NVQ Level 2 and NVQ Level 3.
There are two levels; Apprenticeships, at level 2
and Advanced Apprenticeships at level 3,
broady equivalent to A levels. Apprenticeships
also include key skills and a knowledge-based
element that is designed to provide evidence
of underpinning knowledge.
Can I get help with funding?
The Learning and Skills Council contributes
towards the cost of the training. The size
                                                    Over 250,000
of its contribution varies from £1,500 – £3,000
up to £10,000 – £15,000 depending on your
                                                    apprentices are
industry sector.                                    already working
This is paid directly to the organisation that
organises and supports the Apprenticeship,
                                                    in business
unless you are a large employer with a direct
contract with the Learning and Skills Council.      Apprenticeships are often available at different levels and
                                                    are frequently updated.
For smaller businesses this can be a training
provider, larger businesses can contract directly
                                                    Business and professional services
with the Learning and Skills Council.
                                                    Advising on financial products
How do I choose a training provider?
                                                    Cleaning and support service industry
You should make sure that the provider
offers a high-quality programme. As when            Design
purchasing any service, ask for details of the      Learning and development (direct training
provider’s performance and get references           and support)
from other employers that it provides
                                                    Mail services
training for. As all training providers are
inspected, you could also ask to see the            Munition clearance and search occupations
inspection report.                                  Security industry
You should be clear about what funding the          Trial higher Apprenticeship ICT professional
provider receives from the Learning and Skills
Council and what, if anything, you will be
required to contribute. If in doubt, if you need
any help, contact your local Learning and
Skills Council (see

Do you want the employer’s perspective?
If so, contact the Apprenticeship
Ambassadors Network, a group of
employers that promote and support
Apprenticeships and employers that offer
them. If you would like to hear what it is like
to offer Apprenticeships – or how you could
be involved – contact the secretariat (see
Business functions                                         Environmental activities
Accounting                                                 Agriculture, crops and livestock
Business administration                                    Amenity horticulture
Contact centres                                            Animal care
Customer service                                           Animal technology
IT services and development                                Arboriculture
IT user                                                    Dry stone walling
Management and team leading
                                                           Environmental conservation
Sales and telesales
Storage and warehousing
                                                           Game and wildlife management
Wholesale, distribution, warehousing and storage
                                                           Production horticulture
Construction and property
                                                           Trees and timber
                                                           Veterinary nursing
Construction diploma
                                                           Health and care
Heating, ventilation, air conditioning and refrigeration   Children’s care, learning and development
Highways maintenance                                       Dental nursing
Housing                                                    Health and social care
Property services                                          Pharmacy assistants and technicians
Engineering                                                Support services in healthcare
Building services engineers                                Manufacturing and production
Electrical and electronic servicing                        Apparel
Electricity industry
                                                           Building products occupations
                                                           Coatings operations
                                                           Extractive and mineral processing
Engineering construction
                                                           Fitted interiors
Land-based service engineering
                                                           Food manufacture
Marine industry
                                                           Furniture industry
Mechanical engineering services: plumbing
                                                           Glass industry
Trial higher Apprenticeship (Level 3) engineering
                                                           Industrial applications
Trial higher Apprenticeship (Level 4) engineering
Manufacturing and production (continued)      Nail services
Industrial building systems                   Retail
Metals Industry                               Retail financial services
Nuclear decommissioning                       Spa therapy
Optical                                       Sporting excellence
Polymer processing operations                 Travel and tourism services
Process technology
                                              Telecommunications and utilities
                                              Communication technologies
                                              Gas industry
                                              Gas network operations
                                              Water industry
                                              Transport and automotive
Games testing
Print and printed packaging                   Aviation

TV production                                 Cabin crew
                                              Carry and deliver goods
Public sector
                                              Driving goods vehicles
Advice and guidance
                                              Passenger-carrying vehicle driving – bus and coach
Community development
                                              Rail transport engineering
Community justice
                                              Rail transport operations
Public services
                                              Retail motor industry: roadside assistance and recovery
Teaching assistants
                                              Retail motor industry: vehicle body and paint operations
Youth work
                                              Retail motor industry: vehicle fitting
Retail and leisure                            Retail motor industry: vehicle maintenance and repair
Active leisure and learning                   Retail motor industry: vehicle parts operations
Barbering                                     Retail motor industry: vehicle sales
Beauty therapy                                Traffic office
Hairdressing                                  Transport engineering and maintenance
Hospitality and catering
                                           Please note: not all apprenticeships will be available in every area.
                                                                                                                            The next step is to discuss your
                                                                                                                            exact training requirements with
     Some Apprenticeships                                                                                                   a local learning representative.
                                                                                                                            If you haven’t already been
     are proving effective for                                                                                              in contact with us please
                                                                                                                            call 08000 150 400.
     all types of business
Business Administration Apprenticeship – basic content
                                                                                                                                    Your local learning
The Business Administration Apprenticeship accounts for 12 per cent of all
Apprenticeships undertaken in England. It is such a versatile programme that                                                        will call to arrange
it is suitable for most types of organisation; it’s likely that someone in your                                                          a meeting.
organisation would benefit from it.

The content of the Business Administration Apprenticeship is set out below. The
units offer a wide choice at each level, and optional units mean that the apprentices’
                                                                                                                                       Discuss your
learning can be tailored to their needs (and to the needs of your business).
                                                                                                                                    specific needs with
                                                                                                                                    your local learning
The level that the apprentice takes depends on their experience and requirements,                                                     representative
but essentially the units have been designed to be relevant to virtually any business,
with an emphasis on the more practical side of administration.

Level 2 – GCSE equivalent                                       Level 3 – A-level/Higher National Diploma equivalent

Mandatory units                                                 Mandatory units                                                        Confirm the
To achieve the full Level 2 qualification you must complete       Maintain effective working relationships.                             number of
five units, including the two mandatory units. Optional units                                                                        employees who
                                                                  Contribute to the maintenance of a healthy,
are chosen first, and evidence from these is cross-referenced                                                                            will start
                                                                  safe and productive working environment.
with the mandatory units.                                                                                                            Apprenticeships
                                                                  Manage your work and development.
  Carry out responsibilities at work.                             Contribute to co-ordinating
  Work within your business environment.                          administrative services.
                                                                  Research, prepare and present information
Some of the optional units (choose at least three from 24)        from a variety of sources.
  Manage customer relations.                                                                                                           Employees
                                                                Some of the optional units (choose at least four from 30)
  Deal with visitors.                                                                                                                     start
                                                                  Maintain and develop a paper-based                                 Apprenticeships
  Process customer financial transactions Financial               information system.
  Services Skills Council.
                                                                  Maintain and use databases.
  Store, retrieve and archive information.
                                                                  Develop effective services for customers.
  Research and report information.
                                                                  Contribute to organising events.
  Use IT systems (IT User).
                                                                  Support and record business meetings.
  Operate office equipment.
                                                                  Contribute to the selection of personnel
  Work effectively with other people.                             for activities.
                                                                  Administer legal files.
Case                                                                                                                           Case
study   “Apprenticeships are an investment                                                                                     study   “We have a policy of training
         in our future success.”                                                                                                        apprentices not only for the job at
1        John Burrows
         Co-owner, Upper Cut Hair Salon, Somerset
                                                                                                                               3        hand, but for their future potential.”
                                                                                                                                        Margaret Naylor
                                                                                                                                        Principal Dentist, Dinnington Dental Practice, Dinnington, Sheffield

        Upper Cut is a family-run salon employing 18               What works for Upper Cut?
        full-time and 10 part-time staff. Of the 18 stylists       Skills and knowledge are passed down from senior
                                                                                                                                       Dinnington Dental Practice is a private practice                        What works for Dinnington Dental Practice?
        employed, 15 have progressed through the                   stylists – many of whom started as apprentices
                                                                                                                                       employing 37 members of staff, eight of whom are                        Skills are continuously upgraded and developed as new
        Apprenticeship route, and proprietors John and             themselves – to the present learners. Apprentices
                                                                                                                                       apprentices. All of the practice’s managers and                         technology and advances in dental science arrive. A
        Carol Burrows believe that this strong training            benefit from a wide range of expertise, allowing them
                                                                                                                                       deputy managers began their careers as apprentices.                     dedicated nursing manager supports new apprentices
        culture is integral to the company’s success.              to develop their personal and professional skills. The
                                                                                                                                                                                                               and ensures regular co-operation and communication
                                                                   company also provides a fast-track system for older
                                                                                                                                       Why bother with Apprenticeships?                                        between the practice and The Sheffield College.
        Why bother with Apprenticeships?                           apprentices, and encourages all apprentices to take
                                                                                                                                       The practice believes that Apprenticeships are
        They get to follow a work-based route with paid,           part in national and local events including photo shoots,                                                                                   The impact of the Apprenticeship programme extends
                                                                                                                                       the oxygen that energises it. Good training raises
        ‘on-the-job’ training. As for employers, Apprenticeships   competitions and artistic team training.                                                                                                    beyond the actual training. Many staff have used their
                                                                                                                                       the standard of the service offered to patients
        make perfect sense. Quality training guarantees growth,                                                                                                                                                Advanced Apprenticeships as a springboard, going on
                                                                                                                                       and increases the effectiveness of the workforce.
        and the more skills your staff have, the more effective                                                                                                                                                to achieve further Diplomas or degrees in the NHS.
                                                                                                                                       Apprentices use their newly acquired skills to play
        your business will become.
                                                                                                                                       a crucial role in improving oral health in an area that
                                                                                                                                       has a high rate of dental disease.
        “For as long as I can remember,
         we have offered vocational training                                                                                   Case    “The advantage of running courses
2        as a way to build our workforce.”
                                                                                                                                        in house is that we can instil our
         Richard Hallsworth
         Managing Director, Slack & Parr Ltd, Derby
                                                                                                                               4        own core values in our apprentices.”
                                                                                                                                        Rod Kenyon
                                                                                                                                        Director, British Gas Engineering Academy, Basingstoke

        Slack & Parr Ltd is a leading manufacturer of both         company’s training. On a personal level, Slack and Parr’s
        high-precision metering pumps for the man-made             business managers Richard Wilson and Brian Harrison
                                                                                                                                       British Gas was one of the first major national                         What works for British Gas?
        fibre and chemical industries, and also aerospace          both know the merit of an Apprenticeship, as they both
                                                                                                                                       employers to subscribe to Apprenticeships when                          Practical training is given as much importance as theory
        products. The company, based in Kegworth, Derby,           started their own careers via this vocational route.
                                                                                                                                       they were first introduced in 1994. Today, the                          work, with each of the Academy’s training centres
        employs 206 staff, over 50 per cent of whom trained
                                                                                                                                       company attracts 500 apprentices a year.                                featuring a range of domestic scenarios where appliances
        there as apprentices.                                      What works for Slack & Parr Ltd?
                                                                                                                                                                                                               and systems can be worked on in as realistic an
                                                                   To give the company the edge over its competitors,
                                                                                                                                       Why bother with Apprenticeships?                                        environment as possible. Another key attraction for
        Why bother with Apprenticeships?                           Slack & Parr opened an on-site training centre to
                                                                                                                                       The Academy’s training programmes play a crucial                        recruits is the company’s fast-track Advanced
        There is a high retention rate among apprentices,          ensure that apprentices benefit from the highest
                                                                                                                                       part in the company’s drive to continually improve                      Apprenticeship, which allows learners to become fully
        and costly external recruitment is kept to a minimum.      quality of training. All apprentices are encouraged to
                                                                                                                                       customer service. In fact, customer service is as much                  qualified engineers within 12 to 15 months of starting. This
        At Slack & Parr, 16 former apprentices are currently in    work under close supervision on the actual manufacturing
                                                                                                                                       a part of our training programmes as learning how to                    has huge commercial benefits to the company as well
        management positions – highlighting the success of the     process as early as is considered possible.
                                                                                                                                       test, service and repair.                                               as being an added financial incentive for employees.
                   Call 08000 150 400
                   or visit

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