COMMUNITY HOUSING OFFICER Temporary – Maternity Cover Supported by etssetcf


COMMUNITY HOUSING OFFICER Temporary – Maternity Cover Supported

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  Temporary – Maternity Cover

    Supported Housing Team

                     In this pack:

            The Association’s Background

              The Association’s Structure

     Information about the Supported Housing Team

                Terms of Employment

                   Job Description

                Personal Specification
                                   THE ASSOCIATION’S BACKGROUND

The Association’s main office is located in Denbigh, but there is also an area office in Bala. At present,
70 persons are employed on the staff, and their commitment is apparent in all the activities. The Association
is recognised as an “Investor in People” and this standard requires that the Association develop all the staff to
achieve the objectives of the business and to review every individual’s training and development needs
regularly. We also take pride in the friendly atmosphere here and the fact that every member of staff is
important to the team. The working conditions are favourable, contemporary and family friendly as the
Association believes that staff is the most important resource.

                                     THE ASSOCIATION’S STRUCTURE

                                                      Chief Executive

                                                                   Performance Management

                                 Rural Housing Enabler              Internal Auditing

              Housing & Communities                         Property                            Resources

     Care & Repair
                                   Maintenance                         Support Services
  Supported Housing
                                                                    Information Systems
    Housing - Bala

                                                                     Human Resources
  Housing - Denbigh


                                        The Supported Housing Team

The Supported Housing Team is part of the Housing Department. The team members are the Senior
Supported Housing Officer and 2 x part time Community Housing Officers.

The team works closely with the rest of the Association’s teams as well as working with statutory and voluntary
bodies and tenants to provide additional housing management services to tenants who are young, single and
homeless; tenants who have mental health issues; as well as tenants who have additional temporary
requirements. This service supports the rest of the Association’s work, by ensuring that our tenants receive
support that meet their needs.
                       COMMUNITY HOUSING OFFICER – Part Time

                                 TERMS OF EMPLOYMENT

Contract:               Temporary

Salary:                 £20,198 - £23,708 (pro rata) - Grade 5, Point 23 - 28

Terms of Employment: The Association conforms to recognised good practice and has
                     progressive personnel policies which provide employment terms which
                     are fair and family friendly.

Hours of Work:          30 hour week – work days to be agreed. Flexible hours in operation.

Overtime:               Overtime pay will be paid if the officer is requested to attend meetings
                        outside their normal working hours.
Holidays:               25 working days increasing by one day for each year of service up to 30
                        days, together with Bank Holidays (all pro rata).

Office:                 The post is based at the main office in Denbigh.

Travelling Expenses:    The use of a motor vehicle is essential to this post. An option is given
                        either to participate in the Association’s leased car scheme, or an
                        essential car user allowance is paid if the officer chooses to use own
                        vehicle. Expenses are generally in line with local authority rates.

Pension:                A ‘Social Housing Pension Scheme’ (SHPS) is offered.

Probationary Period:    The first 3 months will be a probationary period.

Investor in People:     The Association is recognised as an Investor in People and is very
                        supportive to staff who wish to attend courses relevant to their work.

Language:               The internal administration of the Association is mainly through the
                        medium of Welsh and communication with the public is in Welsh and
                        English. Therefore the ability to communicate in both languages is
                        highly desirable in this post.
Equal Opportunities:    The Association aims to be an Equal Opportunities Employer. We do
                        not discriminate against candidates on any grounds not justified by law.
References/ Disclosure: Any offer of employment will dependant on receiving satisfactory
                        references and a satisfactory a disclosure from the Criminal Records
                                           JOB DESCRIPTION

Title:                   Community Housing Officer

Team:                    Supported Housing

Answerable To:           Housing Manager through the Senior Supported Housing Officer.

Responsible For:         Assisting the Senior Supported Housing Officer with responsibility for the Direct
                         Management Schemes

General Purpose of Post:

1.       Provide an efficient and cost effective service to tenants within the supported housing schemes.

2.       Assist the Senior Supported Housing Officer to develop the services for new schemes.

Key Responsibilities:

1.       Provide housing management service for young single homeless tenants, tenants with mental
         health issues, travellers and gypsies and also other tenants of the Association who require
         short term assistance.

2.       Support tenants on issues relating to their Tenancy Agreement and in managing their own
         personal budgets. Also, advise on benefit take up. Support and encourage the tenants with life
         skills development, including training opportunities. Deal with cases where tenancy agreement
         conditions are broken.

3.       Consult with statutory and voluntary bodies, attend and participate in case conferences and
         planning and review meetings as required.

4.       Consult with the Maintenance Team, as required, to ensure that an efficient service is provided.

5.       Assist the Senior Supported Housing Officer to assess the need for supported housing.

6.       Assist the Senior Supported Housing Officer in advising the Association regarding policy
         matters in the field of supported housing.

7.       Comply and implement supported housing policies and targets, and the national guidlines for
         the Supporting People programme.

8.       Assist the Senior Supported Housing Officer to prepare reports to various committees as

9.       Assist to ensure that the Association is accessible to its tenants, consider their opinion and
         encourage them to participate in the work of the Association.

10.      Promote and ensure compliance with the Equality & Diversity Policy, Health and Safety Policy,
         Data Protection and Tenant Participation Strategy.

Responsibilities and Tasks necessary to carry out the post:

1.       Assist the Senior Supported Housing Officer to review and evaluate the provision of additional
         housing management.

2.       Develop and support good relationship with relevant departments of the local authorities
         (Housing, Social Services), Health Services and voluntary groups which deal with tenants.

3.       To develop tenants’ participation within the schemes to ensure the tenants can influence the
         service provided by the Association.

4.       To undertake other duties relevant to the post in consultation with the Senior Supported
         Housing Officer or the Housing Manager.
                              PERSON SPECIFICATION
                            COMMUNITY HOUSING OFFICER

                          ESSENTIAL                               DESIRABLE

GENERAL SKILLS   Ability to prioritise tasks and       Present information in a precise and
                 work independently with minimal       clear way
                                                       Information Technology skills
                 Ability to work in a busy
                 Ability to listen and be non-
                 Interview and advise vulnerable
                 people in their homes and in the
                 Time management skills
                 Communication skills – Welsh
                 and English, oral and written
                 and the ability to write letters
                 and reports
                 Flexible attitude towards work
EXPERIENCE AND   Experience of working with            An understanding of Welfare Benefits
QUALIFICATIONS   people with mental health issues
                                                       An understanding of the housing
                 or/and young people, or a
                                                       management field
                 relevant qualification in the field
                                                       Experience of quality assurance
                 Good general education
                                                       Experience of analysing facts and
                                                       Experience in developing services
                                                       Experience of the monitoring and
                                                       evaluation processes
                                                       Experience of co-operating and
                                                       developing a working relationship
                                                       with other agencies.
OTHER            The ability to work within a team
                 Positive and methodical attitude
                 towards work
                 Commitment to equality and
                 diversity and tenant participation
                 A commitment to social
                 inclusion, balancing support
                 provision with maintaining
                 Respect for people within their
                 own home environment
                 Full driving licence
                 Daily use of a vehicle
                 Commitment and enthusiasm to
                 a customer focused service.

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