COMMUNITY HOUSING OFFICER Temporary – Maternity Cover Supported Housing Team In this pack: The Association’s Background The Association’s Structure Information about the Supported Housing Team Terms of Employment Job Description Personal Specification THE ASSOCIATION’S BACKGROUND The Association’s main office is located in Denbigh, but there is also an area office in Bala. At present, 70 persons are employed on the staff, and their commitment is apparent in all the activities. The Association is recognised as an “Investor in People” and this standard requires that the Association develop all the staff to achieve the objectives of the business and to review every individual’s training and development needs regularly. We also take pride in the friendly atmosphere here and the fact that every member of staff is important to the team. The working conditions are favourable, contemporary and family friendly as the Association believes that staff is the most important resource. THE ASSOCIATION’S STRUCTURE Chief Executive Performance Management Undod Rural Housing Enabler Internal Auditing Housing & Communities Property Resources Care & Repair Finance Development Rents Maintenance Support Services Supported Housing Information Systems Housing - Bala Human Resources Housing - Denbigh Community Development The Supported Housing Team The Supported Housing Team is part of the Housing Department. The team members are the Senior Supported Housing Officer and 2 x part time Community Housing Officers. The team works closely with the rest of the Association’s teams as well as working with statutory and voluntary bodies and tenants to provide additional housing management services to tenants who are young, single and homeless; tenants who have mental health issues; as well as tenants who have additional temporary requirements. This service supports the rest of the Association’s work, by ensuring that our tenants receive support that meet their needs. COMMUNITY HOUSING OFFICER – Part Time TERMS OF EMPLOYMENT Contract: Temporary Salary: £20,198 - £23,708 (pro rata) - Grade 5, Point 23 - 28 Terms of Employment: The Association conforms to recognised good practice and has progressive personnel policies which provide employment terms which are fair and family friendly. Hours of Work: 30 hour week – work days to be agreed. Flexible hours in operation. Overtime: Overtime pay will be paid if the officer is requested to attend meetings outside their normal working hours. Holidays: 25 working days increasing by one day for each year of service up to 30 days, together with Bank Holidays (all pro rata). Office: The post is based at the main office in Denbigh. Travelling Expenses: The use of a motor vehicle is essential to this post. An option is given either to participate in the Association’s leased car scheme, or an essential car user allowance is paid if the officer chooses to use own vehicle. Expenses are generally in line with local authority rates. Pension: A ‘Social Housing Pension Scheme’ (SHPS) is offered. Probationary Period: The first 3 months will be a probationary period. Investor in People: The Association is recognised as an Investor in People and is very supportive to staff who wish to attend courses relevant to their work. Language: The internal administration of the Association is mainly through the medium of Welsh and communication with the public is in Welsh and English. Therefore the ability to communicate in both languages is highly desirable in this post. Equal Opportunities: The Association aims to be an Equal Opportunities Employer. We do not discriminate against candidates on any grounds not justified by law. References/ Disclosure: Any offer of employment will dependant on receiving satisfactory references and a satisfactory a disclosure from the Criminal Records Bureau. JOB DESCRIPTION Title: Community Housing Officer Team: Supported Housing Answerable To: Housing Manager through the Senior Supported Housing Officer. Responsible For: Assisting the Senior Supported Housing Officer with responsibility for the Direct Management Schemes General Purpose of Post: 1. Provide an efficient and cost effective service to tenants within the supported housing schemes. 2. Assist the Senior Supported Housing Officer to develop the services for new schemes. Key Responsibilities: 1. Provide housing management service for young single homeless tenants, tenants with mental health issues, travellers and gypsies and also other tenants of the Association who require short term assistance. 2. Support tenants on issues relating to their Tenancy Agreement and in managing their own personal budgets. Also, advise on benefit take up. Support and encourage the tenants with life skills development, including training opportunities. Deal with cases where tenancy agreement conditions are broken. 3. Consult with statutory and voluntary bodies, attend and participate in case conferences and planning and review meetings as required. 4. Consult with the Maintenance Team, as required, to ensure that an efficient service is provided. 5. Assist the Senior Supported Housing Officer to assess the need for supported housing. 6. Assist the Senior Supported Housing Officer in advising the Association regarding policy matters in the field of supported housing. 7. Comply and implement supported housing policies and targets, and the national guidlines for the Supporting People programme. 8. Assist the Senior Supported Housing Officer to prepare reports to various committees as required. 9. Assist to ensure that the Association is accessible to its tenants, consider their opinion and encourage them to participate in the work of the Association. 10. Promote and ensure compliance with the Equality & Diversity Policy, Health and Safety Policy, Data Protection and Tenant Participation Strategy. Responsibilities and Tasks necessary to carry out the post: 1. Assist the Senior Supported Housing Officer to review and evaluate the provision of additional housing management. 2. Develop and support good relationship with relevant departments of the local authorities (Housing, Social Services), Health Services and voluntary groups which deal with tenants. 3. To develop tenants’ participation within the schemes to ensure the tenants can influence the service provided by the Association. 4. To undertake other duties relevant to the post in consultation with the Senior Supported Housing Officer or the Housing Manager. PERSON SPECIFICATION COMMUNITY HOUSING OFFICER ESSENTIAL DESIRABLE GENERAL SKILLS Ability to prioritise tasks and Present information in a precise and work independently with minimal clear way supervision Information Technology skills Ability to work in a busy environment Ability to listen and be non- judgemental Interview and advise vulnerable people in their homes and in the office Time management skills Communication skills – Welsh and English, oral and written and the ability to write letters and reports Flexible attitude towards work EXPERIENCE AND Experience of working with An understanding of Welfare Benefits QUALIFICATIONS people with mental health issues An understanding of the housing or/and young people, or a management field relevant qualification in the field Experience of quality assurance Good general education Experience of analysing facts and statistics Experience in developing services Experience of the monitoring and evaluation processes Experience of co-operating and developing a working relationship with other agencies. OTHER The ability to work within a team Positive and methodical attitude towards work Commitment to equality and diversity and tenant participation A commitment to social inclusion, balancing support provision with maintaining independence Respect for people within their own home environment Full driving licence Daily use of a vehicle Commitment and enthusiasm to a customer focused service.