COMPLAINT RECEIVED

							THIS CHART SHOWS THE PROCESS FOLLOWED IN THE FAIR PRACTICES OFFICE:




                                                       COMPLAINT RECEIVED                      Issue discussed with caller &
                                                                                                        closed on intake

          An attempt has been made to resolve                            No
                the issue directly with staff                                             This approach is
                                                                                      discussed & suggested
                         Yes

         Details of issue are discussed with caller                      No
                                                                                   Caller is willing to contact staff

             Relevant information is gathered
                                                                                                     Yes

                  Information is reviewed                                                   Issue closed


                                                                    No
      FPO determines that issue should be pursued                                Caller is informed & other avenues
                                                                                          available are discussed
                          Yes
            Issue discussed with Management

                                                                                           Issue closed
      Discussion confirms                Discussion does
       issue & remedy is                 not confirm issue
   identified & agreed upon
                                                                     Yes      Staff implement remedy. Caller advised
               No                                                    Yes

           Discussion with CEO/Chair/Board
               confirms issue & remedy
                                                                     No                    Issue closed