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Service Schedule 5 Station CCTV and Lighting

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					                                               ScotRail Franchise - SQUIRE Service Schedules


                            SERVICE SCHEDULE 5 - Station CCTV and Security


 1.      SQUIRE Service Specification
 1.1     (a)    CCTV at Stations should be operational to the standard set for each specific
                location. All cameras should be checked regularly for operation including tilt,
                pan and zoom. All picture recording systems linked to cameras should be
                checked regularly. CCTV at Stations should cover areas such as underpasses,
                bridges, lifts, stairwells and other vulnerable areas.
         (b)    Boundaries and fences for Stations and Station car parks shall be secure and
                functional and shall be regularly checked and maintained in order to maintain
                Station and Station car park security.
         (c)    CCTV at Stations shall shall be functional and in operation 15 minutes before
                the scheduled departure of die first Train and until 15 minutes after the actual
                arrival of the last Train.
         (d)    The CCTV Control Centres at Paisley Gilmour Street and Dunfermline shall
                be operated during the hours, and to the standards, that would be required by a
                skilled and experienced Train Operator of the ScotRail franchise.
 1.2     (a)    A Station will be failed if any CCTV camera at that Station, or any picture
                recording system in respect of any CCTV camera at that Station, is not
                functioning to the required standard or is not operating.
                A CCTV camera will not be considered to be functioning to the required
                standard if:
               (i)     a camera which should tilt, pan or zoom fails to;
               (ii)    a camera fails completely;
               (iii)   the picture is substandard; or
               (iv)    a camera is pointing skyward, directly at the ground or could not
                       provide any obvious security benefit
               A picture recording system will not be considered to be functioning to the          __ _____m
               required standard i£_ _ . . . . _ _    _ _ _ _ _ _ _ _ _ _ _ _ _ .. .. _ .. • • ' [ ££^'1999
               (i)    the system fails completely, or
               (ii)    the picture is substandard.
        (b)    A Station will be failed if there are any CCTV cameras at that Station, or on a
               Train stopping at that Station, and the Franchisee has not complied with the
               requirements of the Data Protection Code of Practice on the Use of CCTV
               cameras in respect of that Station.
        (c)    In addition, an SPTE Station will be failed if:
               (i)     for systems linked to Paisley Gilmour Street CCTV Control Centre,
                       whether a fault is observed at Paisley Gilmour Street or at the Station,
                       the Franchisee is unable to show by means of records that can be
                       produced at the time of the inspection that the fault has been reported


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                                                  ScotRail Franchise - SQUIRE Service Schedules


                          to its maintenance contractor within one Working Day;
                  (ii)    for stand alone systems, the member of station staff on duty is unable
                          to show, by means of records that can be produced at the time of the
                          inspection, that a fault has been reported within one Working Day of
                          its occurrence; or
                  (iii)   the Franchisee is not able to demonstrate, by means of records that can
                          be produced at the time of inspection or can be forwarded at the
                          request of the SPTE, that reasonable endeavours have been used to
                          procure that its maintenance contractor rectifies a fault where that fault
                          has been reported but has not been rectified by the maintenance
                          contractor within the specified (ie in the arrangements with the
                          contractor) timescale.
                  Where for (c) the relevant fault is the same fault that has given rise to a fail at
                  the Station under 1.3(a), a Station shall not fail twice.
                                                                                                        1 Commant: Dtwof change 12
                                                                                                        [ £>««*«• 1999
                 (i)      for systems linked to Dunfermline CCTV Control Centre, whether a
                          fault is observed at Dunfermline or at the Station, the Franchisee is
                          unable to show by means of records that can be produced at the time of
                          the inspection that the fault has been reported to its maintenance
                          contractor within one Working Day;
                 (ii)     for stand alone systems, the member of station staff on duty is unable
                          to show, by means of records that can be produced at the time of the
                          inspection, that the fault has been reported within one Working Day; or
                 (iii)    the Franchisee is not able to demonstrate, by means of records that can
                          be produced at the time of inspection or can be forwarded at the
                          request of the Authority, that reasonable endeavours have been used to
                          procure that the maintenance contractor rectifies a fault where that
                          fault has been reported but has not been rectified by its maintenance
                          contractor within the specified (ie in the arrangements with the
                          contractor) timescale.
                 Where for (d) the relevant fault is the same fault that has given rise to a fail at
                 the Station under 1.3(a), a Station shall not fail twice.
 1.3      Boundaries and fences for Stations and Station car parks shall be considered not to be
          secure and functional if:
          (a)    the boundaries and fences are not secure and/or are broken;
          (b)    the boundaries and fences are not clearly defined and do not prevent
                 unrestricted entry and egress;
          (c)    the boundaries and fences do not restrict access to non-public areas; or
          (d)    the boundaries and fences are not maintained so that vegetation and foliage
                 restrict surveillance levels of passenger accessible areas by CCTV.
1.4         The above is to be read in conjunction with the Franchise Facilities Book which
            identifies at which Stations the Service exists.



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                                                   ScotRail Franchise - SQUIRE Service Schedules




 2.             SQUIRE Benchmarks
                Benchmark Level means 90J% performance of the Service in accordance with (he         Comment: Data of change 12
                                                                                                     December 1999
                SQUIRE Service Specification during a Reporting Period.
                Ceiling Level means 100J% performance^ of Jh_ej3ervice in accordance with the
                SQUIRE Service Specification during a Reporting Period                              -i
                                                                                                     Comment: oat of dungs 12
                                                                                                     December 1999


                Floor Level means 80J%j)erfonnance of the Service in accordance_with the SQUIRE      Comment: Data of chanie 12
                                                                                                     December 1999
                Service Specification during a Reporting Period.


                Maximum number of inspections
                Stations at which the Service exists shall be inspected a maximum of 2 times each
                Reporting Period.


 4.             Performance Points
 4.1            Number of Performance Points incurred (where the SPTE is the Relevant Authority)
                for.
                (a)     performing the Service at the Ceiling Level: 4,500
                (b)     performing the Service at the Floor Level: -9,000
                (d)     failure to comply with any Notice: -15 per day from relevant inspection.


4.2       Number of Performance Points incurred (where the Authority is the Relevant
          Authority) for
            (a)          performing the Service at the Ceiling Level: 3,800
            (b)         performing the Service at the Floor Level: - 7,600
            (c)          failure to comply with any Notice:-15 per day from relevant inspection.


5.        Times to be specified in Notices
          3 Working Days.




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Description: Service Schedule 5 Station CCTV and Lighting