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Robert Nelson Reini

VIEWS: 11 PAGES: 4

									                                                   Robert Nelson Reini Resume 3/7/2010


Robert Nelson Reini
19 Walker Ave
Milford, MA 01757
Cell: 703 851 0622
Email Address: rreini19@comcast.net
Website: www.reiniarts.com


SUMMARY OF QUALIFICATIONS:

10+ years experienced in Microsoft (Office) and Adobe (Photoshop, Illustrator)

Excellent communication/ customer service/ telephone skills.

+10 years call-center/help-desk/dispatcher experience.

+5 years technical trouble-shooting.

A+ Certification.

+10 years experience high-speed copier operation/maintenance




WORK EXPERIENCE:

CONSULTANT
03/01/2006 to 07/05/2006: Hrs per week: 20-variable, Computer Graphics Consultant,
EOR Electronics On-Ramp, Rockville MD. CEO Bob Beringer 800-960-2469
I designed Microsoft PowerPoint presentation templates using Photoshop CS.
I had been working on a re-design of company web site using Illustrator/Photoshop CS.

PART TIME
10/03/2004 to 11/06/2005: Hrs per week 20-30, Customer Sales Specialist,
Best Buy, Falls Church VA. Joe Wu 703-671-0184.
In Best Buy Team with face-to-face retail sales. I also was tasked with special customer
order and delivery scheduling. I was assigned customer satisfaction/service tracking and
follow-through by telephone.

FULL TIME
04/05/2004 to 11/05/2005: Hrs per week: 40, Customer Representative, Dispatcher
Potomac Disposal Service, Fairfax VA. (Now Manassas) Sandy Reeves 703-846-0106.
Acting as help desk operator I managed customer service calls, customer complaint calls,
and customer billing issues in call center. I also worked as radio dispatch operator for
truck drivers.



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                                                    Robert Nelson Reini Resume 3/7/2010



CONSULTANT
07/01/2003 to 09/01/2003: Hrs per week: 30-variable, Computer Graphics Consultant,
Nemesis Technologies Group, Fredrick, VA. CEO Rusty Miller 410-299-4118.
Worked with company partners (by telephone to NY) to redesign company logo.

FULL TIME
03/03/2003 to 06/08/2003: Hrs per week: 40, Customer Service Operator,
N.V.T. (Northern Virginia Temporaries), Marcia Goldman 703-761-4357.
As a call center operator, I used my strong interpersonal communication skills and
excellent phone presence for customer service problem solving at various assignments.

CONSULTANT
12/01/2002 to 02/20/2003: Hrs per week: 30-variable, Computer Graphics Consultant,
Nemesis Technologies Group, Fredrick, VA. CEO Rusty Miller 410-299-4118.
Used learned educational principles to redesign company Microsoft PowerPoint training
templates.

FULL TIME
10/14/2002 to 11/24/2002: Hrs per week: 40, Customer Service Operator,
N.V.T. (Northern Virginia Temporaries), Marcia Goldman 703-761-4357.
As a call center operator, I used my strong interpersonal communication skills and
excellent phone presence for customer service problem solving.

CONSULTANT
11/01/2001 to 09/01/2003: Hrs per week: 30-variable, Computer Graphics Consultant,
Nemesis Technologies Group, Fredrick, VA. CEO Rusty Miller 410-299-4118.
I used my knowledge of graphic design principles and skills in production methods to
create Logo and Brand-Icon Web graphics designs in Adobe Illustrator and Adobe
Photoshop. Using educational principles I designed Microsoft PowerPoint training
templates. Knowledge of conventional and digital photography and of BW/color
photographic processes allowed me to photograph hardware (of demo cases). My
knowledge of digital file formats (tiff, gif, eps, and pdf) allowed me to convert images to
web enabled file formats.

FULL TIME
03/17/2001 to 09/23/2001: Hrs per week: 40, Graphics Specialist, Office Specialist,
Veridian Media Services, Falls Church, VA. Dir. Allen Pitts 703-845-7100.
I generated Adobe PageMaker files for U.S.A.F. training manuals. I also translated client
needs as to illustrations in publication and edited, cropped and cleaned customers original
vector drawings in Adobe Illustrator. I modified and touched-up customers original
bitmap graphics in Adobe Photoshop as needed. With creative problem solving skill I
reinserted drawings and diagrams back into publication. Worked with team of
professional graphic designers and further developed my own graphic design expertise by
quickly learning and integrating new software tools. Delivered project on time-within
budget. I created and maintained Microsoft Excel daily studio workflow job sheets for



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                                                     Robert Nelson Reini Resume 3/7/2010


office of 9 artists. I prepared and tracked with excellent organizational skills Negotiated
Revenue Forms for customer invoicing in Microsoft Office. I also photographed digital
images for use in published department capabilities advertising brochure.

FULL TIME
09/11/1996 to 09/11/2000: Hrs per week: 40, Customer Service-Sales Support,
Pegasus Satellite (DirecTV), Marlboro, MA 01752. Connie Travato 508-786-4200.
I provided Help Desk Support for customer Hardware set-up, and technical Trouble-
shooting with the home satellite systems. I also took customer complaint and billing calls.
I was tasked with providing sales support to retail dealers. (Shipped out sales literature,
advertisements etc.) I co-managed up to 25 customer service operators in the call center
per shift.

CONSULTANT
04/25/1996 to 05/20/1996: Hrs per week: 60, Computer Graphics Consultant,
Sytex, Inc. Vienna, VA 22182. Manager Bill Doyle 703-893-9095
I created original and innovative Microsoft PowerPoint artwork for winning $70M
proposal. I functioned effectively as part of a multidisciplinary team. Using multiple skill
areas I generated artwork from proposal staff concepts. Many creative problem solving
skills were used by me in revising previously submitted artwork from former artist in
Adobe Photoshop. Final proposal created in Microsoft Word, graphics in Microsoft
PowerPoint.

 FULL TIME
08/10/1977 to 11/15/1995: Hrs per week: 40, Help Desk/Multimedia, Dispatch operator.
Digital Equipment Corp. Maynard, MA 01754. Director Greg Spinny 608-882-5209.
As dispatcher, I relayed customer service requests to plant engineering or security as
needed. I setup and directed executive boardroom (international) videoconference
equipment and meetings. Provided advanced media reproduction using a wide variety of
formats. I operated and maintained high-speed copiers. On a day-to-day basis designed
special events signage for publication and presentation. I also maintained and delivered
video room equipment with my detail-oriented work style.




EDUCATION:
Bachelor Degree. 1984, Fine Arts, University Of New Mexico.

TRAINING:
09/1983-01/1984 Photographic theory and practice (B&W), Darkroom use and
procedures, Archival print mounting workshop.
12 weeks, Quinsigamund College, Worcester, MA.

11/1995 Adobe accredited training (Photoshop, Illustrator, PageMaker), MS accredited
training (Word, Office, PowerPoint), QuarkXpress accredited training.



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                                                 Robert Nelson Reini Resume 3/7/2010


New Horizons Computer Tech, Burlington, MA.

02/2001 Flash 5 training
EpiTech, Columbia, MD.

07/2006 A+ Certification (hardware/OS)
INSYTE Alexandria VA

Activities: Volunteering PC assistance (OS problems, software issues, hardware
installation, etc.) for new computer users.




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