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Modernizing Government

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					IT for Decision Makers



  Modernizing Government
The eGovernance Opportunity



        By Taholo Kami for
             UNESCO
              2002
Vision


Improving the Quality of life of the people
 of the nation and create a more effective
  private sector through better delivery of
            Government services.
Why Modernize?

An opportunity to focus policy making on
 the needs of the People / Users of Public
 Service NOT the Providers
Greater integration in approach to
 development of Government Policy
Optimize Information & Communications
 Technology Opportunities towards more
 efficient and effective use of resources
What is eGovernance?

"the ability to obtain government services through
     nontraditional electronic means, enabling
     access to government information and the
    completion of government transaction on an
   anywhere, any time basis and in conformance
            with equal access requirement.”
          Inter American Development Bank
eGovernance in the Pacific

 For Pacific Island Countries - eGovernance has
 greater national development implications
 because of Government’s role as the major
 employer making it a major catalyst for
      leadership in innovation and ICT usage
     stimulating IT adoption at all levels of
      society
     Creating a culture that is information driven
“e” in Goverment

e for Electronic / digital
   e for EFFECTIVE - do the right thing
   e for EFFICIENT - do it the right way
   e for EMPOWERMENT – greater participation in
    governance process.
   e for ENTERPRISE - initiative, innovation
We must begin breaking a Government Digital
 Divide
   Recognize that timely and accurate Information is
    the engine for the Modernization Process
eGovernance will involve?

  Government Legislative / Executive / Policy
   making bodies
  Government Employees
  Citizens
  Private Sector
                   eGovernance for an eSociety

                                          Limited National IT
                         People           Capacity
                         eCitizens


International     eCommerce      eGovernment
Link
                  Business      Government

                                Note: The proportion of
    Global-                     electronically enabled portion of
     Commerce                   each domestic grouping is
    Governments
      Citizens                  extremely limited. In terms of the
                                people it is below 1-2% of the
                                population
The need for Government
Leadership in IT Sector

Government is the major catalyst:
Its usage or adoption of IT capacity improves its
  ability to develop relevant policy for an
  information economy.
Largest Employer
Impacts all sectors of the economy
Critical development agent
Without relevant policies Private Sector is a
  reluctant advisor
Towards a Knowledge based
Government

Doing the RIGHT things RIGHT - Improve the
 ability to plan, implement, monitor and react
Timely access to shared and integrated
 information resources by Government
 departments and citizens, communities and
 private sector.
Continuous improvement….
Reduction in overlap and duplication between
 different levels of Government
The Knowledge Pyramid



                     Knowledge

     Action



                     Information
  Interpret &
   Analyze

 Gather, Organize,     Data
 Store and Deliver
A Knowledge based
Government

Puts a Premium on initiative and innovation
A motivated public service
Reduced burden of reporting
Enhanced Information tools for policy making
Enhanced citizen and community involvement in
 Government issues.
ACTIONS for a
eGovernment Strategy
1. Making Government
Accessible
 Empower the Information Provider – recognize
  existing networks
   Civil society, Churches, Communities, Institutions
 Phased approach due to costs and limited infrastructure
 Grow access / usage of Internet
   Cost reduction at telecom level
   Cyber booths – integrated approaches Public / Private (Police
    Posts)
   Learning Centers, Mobile Training Units.
   IT capacity - awareness, basic skills, technical / expert
 Government Portal - Electronic services
 Develop systems that cater for improving information
  needs
          Example of Public Access to Government Services

                       One Stop Portal
                                         Some Services...
                                         •News / Briefings
Access via                               •Policy Input
•Internet
                                         •Complaints
•Booths / Kiosks
•Government Offices                      •Death / Marriage
                                         Registrations
                                         •Update Personal Info
 Private / Public                        •Tax issues
    initiative                           •Pay Bills
   •Trained Agents       Call Center     •Land registrar
 •Affordable charges     News Letters    •Update on status of
                         Mail / Forms    previous service requests
                                         •Training
Example 1 - People Access

India - Gyandoot Project: 32 Kiosks on
 Intranet - Community Owned
  Information - Government news / available grants,
  Land Records
  File Complaints (7 day turn around)
  Applications / registrations (10 day turn around)
  Prices of Agriculture Produce
  Auction site for village items.
Example 2: People Access

Education and Government Access
  Costa Rica
    Refabricated Shipping Containers
    Virtual Computer lab and Communications center
       •   Government Information and Access
       •   Education / training - skills
       •   Health Education
       •   market information
       •   General communications
       •   Entertainment
2. People Development

Enable / Empower Government
 Employees
  Leadership in innovation / excellence
  Information driven / responsive to
   information
  Management excellence
  Cross sectoral Action Teams
  Output driven
  Culture of Service
Government becomes Learning
Organization

Continuous Training and Development
  Learn from Past performance
  Staff development as a priority
Utilize existing institutions
  Support learning / achievement through
    reward process
Develop visible benchmarks to measure success
 – (all level 5 Government employees will have
 abc skills by 2003)
Adapting to an information
Culture
NOTE: The biggest challenge is bringing employees along with IT
  Strategy – not buying computers. An IT strategy cannot begin
  if employees are not involved!
 Recognize Double Cultures
 Leadership – communicate objectives and value
       - Transparency
       - Clear Vision / Goals
 Education and Awareness
 Participation: formulation / implementation
 Rewards (Value)
     Peer recognition
     Output / Achievement Driven
 Highlight and replicate successes
    Remember Change is A PROCESS and NOT
     achieved overnight or with the purchase of
                 new computers!
Transparency /
Accountability

     IT applications offer opportunities for
    transparency in the Governance process.
 Investigate Government Procedures / service delivery at all levels and
  identify reporting mechanisms that can be improved with appropriate
  IT applications.
 Prioritize projects that improve transparency
    Government procurement
    Collections – customs
    Appointments and Entitlements
 Monitor reactions to complaints / requests / appointments from users
 Monitor employee performance
Example 1. Transparency
Argentina - Cristal Website was empowered by Fiscal
   Responsibility Legislation to make the following
   information available to PUBLIC.
The website enables citizens to access;
       execution of budgets, to the lowest level of disaggregation
       purchase orders and public contracts
       payment orders submitted to the National Treasury and
        other treasuries of the National Pubic Administration
       payments issued by the National Treasury and other
        treasuries of the National Public Administration
       financial and employment data concerning permanent and
        contracted staff, and those working for projects financed by
        multilateral organizations
3. Quality of Service

How do we improve internal effectiveness?
Can we ensure delivery of services is driven by
  the needs of the user?
devise policies and programs from information
  from all interested users (public, various
  departments)
Examine opportunities for "paperless”
  interaction
  Authentic Email communication policies
  Means for public to access and contribute to issues
4. Cost Effectiveness

Less paper / bureaucracy
Faster turn around on public interaction:
 applications / registrations / requests
Electronic Institutional Memory
  Inventory of past and current projects and
   activities
  Avoids duplication
5. Technology Issues

Infrastructure - Integrated Approach
  Government Intranet
  National Backbone Infrastructure
     Health, eCommerce, Education, Agriculture, etc
     Shared strategy for International Internet access.
Borderless Integration / Compatibility between
 Government IT applications.
  Networks , Data /Files, Teams
Common Protocols
  Security, Networking, Software / hardware.
Remember

Modernizing is a PROCESS and will take
 time
Strategy must be People centered - IT
 Driven
Where do we Start?
•National Vision and Development Objectives – IT is
an enabler not an end and should ensure more
effective fulfillment of national development
activities.
•Develop a Comprehensive and concise National IT
Strategy
• Ensure Actionable Goals
•Encouraging Ministries and Departments to
investigate priorities for e initiatives within their
activities.
•Identify existing IT initiatives, databases, expertise
Strategy

 Coordinate and implement standards that
  enable compatibility across government with
  software, hardware, access and security
  protocols and user interfaces.
 Leverage Resources for priority pilot projects
  that develop
   - Interdepartmental cooperation
   - Demonstrate significant cost savings and
     achievements
   - Improve end user services
Strategy

Examine opportunities to replicate applications
 and insist on portability / component approach
In each ministry, senior person given
 responsibility for developing IT strategy and
 coordination with other units (Champions)
Develop key User groups for continuous
 feedback on services. User groups include
 executive, Government employees, Citizen
 groups, Business users.
National Strategy
Develop and grow ICT capacity along national core
 competencies or national priority sectors
Information is borderless - ICT
 applications/approaches can be used across
 departments, ministries, districts, countries.
Be aware of the Globalization Impact of IT – avoid
 the labor market of the IT industry!
   Eg 1. Call centers – mobile global industry come today
    and gone tomorrow
   Eg. 2. time zone will not matter in global picture - cost
    and quality of services will determine sustainability
Conclusion
eGovernance is not a choice
  It is essential to national development
  Drives participation in a Global economy
Leadership will drive a knowledge based
 culture
     Within Government and,
     By Government in terms of IT usage, regulation /policy
Ensure opportunities are available for rural or
 less privileged sectors of the population to
 participate.
Some Benchmarks / Goals

Some examples of broad and measurable
 benchmarks for a strategy.
  EVERY Government employee Level 1-4 will be able
   to utilize the web for email and to access information
   via a shared intranet by December 200_???
  All new Government Employees will be able to will
   have basic IT training including Internet and
   networking skills by ______?
  Government departments will provide an IT strategy
   outlining clear objectives, inputs and outputs by
   ………..!_______

				
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