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53 WEST DRIVE  CHESTERFIELD  MISSOURI  63017                                       (314) 703-8569

Professional Summary

Solutions oriented Systems Support Analyst and IT Support Technician with a proven track
record of effective, large scale systems support, including enterprise-wide network environment
migrations, hardware and software user support and issue resolution.

      Proficient in the analysis, improvement, and problem resolution of a wide range of network
       and desktop systems functions, processes, applications, and hardware.
      Experienced in systems administration function with demonstrated proficiency in migrating
       and upgrading large-scale network environments and applications.
      Exceptional interpersonal and communication skills at all organizational levels.
      Skilled trainer and project leader, able to direct multiple tasks effectively and master
       innovative software and tools; highly motivated and extremely dependable team player who
       works well independently or within group structures.
Technical Skills

Platforms:     Windows XP/2000/2000 2003 Server/NT/9x, Novell, Linux

Software and Windows and Linux operating systems, Lotus Notes, MS Office Suite,
Support:     Siebel CRM Call Center, Nortel and Avaya telco, Agentview, Citrix
             Metaframe, Witness E-Workforce management. Remote control software
             includes CCM, WinVNC, SMS, Remote Desktop, MS Netmeeting,
             ProcommPlus32, Ticketing systems include Remedy, Siebel and Heat.
             Anti-virus / spyware includes McAfee, Norton, Trend, Greesoft AVG,
             Lavasoft Addaware, and Hijack This. IIS, Symantic Ghost, Novell, MS
             Active Directory, DNS, DHCP, Routing and communication protocols,
             Seagate Backup Exec, Light WSH VB and Java Scripting.

Hardware:      IBM and Compaq Servers, PC workstations and Laptops including Dell
               Compaq and IBM as well as their related peripheral equipment. HP and
               Lexmark Printers, Network related devices such as ISDN, Frame Relay,
               DSL, Wireless, Routers, Hubs, Switches, Reader Board programing,
               Telco punch downs and wiring support.
                                                                        Patrick H. Gallaher, Page 2

Professional Experience
Strategic Staffing Solutions, Data Security Administration                         02/2007 – Present
Contracted to Ameren UE

   Create and maintain user accounts in Active Directory, Mainframe and RSA
   Administer drive mappings with Script Logic for of all Ameren’s Regions, Plants and
   Create and maintain security groups, distribution lists, mainframe accounts, RSA Secure ID
    Token accounts, Pagers and email alias’
   Utilize Novell Storage X for DFS and Consol 1 for IdVault and Auth Tree account manipulation
   Build \ Configure accounts for various software systems
   Add network printers
   Active Directory maintenance

Volt, Systems Analyst                                                           01/2007 – 02/2007

Contracted to Brown Smith & Wallace

   Assisting Technical Support Center with containment issue during tax season.
   Recovery of compromised systems
   Re-image of non recoverable systems
   Tickets via Track-It ticketing system.

Strategic Staffing Solutions                                                    07/2004 – 12/2006
Contracted to MasterCard Inc.
Systems Analyst

   Serve as team lead for solutions to unique business challenges.
   Liaison for Sungaurd disaster recovery site for client services.
   Developed Windows PE to reduce imaging time by 70%.
   Also utilized for emergency data recovery from crashed systems as well as cleansing and
    recovery of non bootable systems.
   EFS data protection and recovery testing, development and support.
   Work with other functional groups to communicate and resolve technical issues.
   Participate with management in interviewing and hiring process for new team members.
   Responsibilities include level 2, level 3 support and project management duties.
   Provide executive and after hours support when required

                                                                                05/2004 – 06/2004
Contracted to Unigroup
Systems Analyst
                                                                        Patrick H. Gallaher, Page 3

   Stepped into desktop support role as an emergency stand in to alleviate a situation.
   Brought knowledge to the team by introducing fresh methods and processes.
   Imaged, deployed and provided data transfer services for 78 computers to meet the June and July
    lease replacement schedule. A total of 90 computers were built and 78 upgraded.

APAC Customer Services                                                                2003 – 2004
Technical Analyst for Reuters America CRMC

   Supported directors, managers, and visiting project leaders to accommodate all PC support
    requirements. (executive support)
   As a key team player I was involved in the analysis, improvement, resolution and documentation
    of a wide range of network and desktop functions, processes, applications, and hardware for the
    Reuters Customer Relationship Management Center (CRMC). (Desktop Level 2 and 3)
   Provide 24-7 on call support adhering to a 15 minute Service Level Agreement (SLA). (Level 3)
   Building of the Windows 2000 web server which is currently hosting the TechOps ticketing
    system website. Server is an IBM Xserver with current flash Bios’ installed. (Server)
   Installed Recovery Console and gathered necessary information consisting of documentation,
    drivers, Weblinks, and bios flash to repair 5 IBM Xservers which we were responsible for in the
    event of a failure. (Server)
   Minimal experience working with Veratas Backup Exec to aid in troubleshooting backup
    failures for a Remote Windows 2000 Server. (Server)
   Computer Telephony Interface, Implementation and support of the CTI project which linked the
    Siebel customer database with the ANI data of incoming support calls. (Siebel Project and
    Telephony Server)
   Building, maintenance, and deployment of OS images used for training of Reuters employees on
    proprietary Reuter’s software. (Level 3)
   Worked with Microsoft and Siebel technicians to troubleshoot issues with Siebel CRM Call
    Center, as Reuters is a Siebel test center. (Siebel Software Support)

MCI Worldcom – Weldon Spring, MO                                                      2000 – 2002
System Analyst, Desktop Services Level 2
 Being the established point of contact for three key software implementations, from
   development through rollout and sustained maintenance, I was also a prominent player in
   several one time special projects.
 Primary contact for installation and maintenance of the following software packages from UAT
   testing through rollout, upgrades and quality assurance feedback:
       - Siebel Call Center Server                   230 installations
       - Symposium by Nortel Networks                164 installations
       - Citrix Metaframe Client                     154 installations
 Worked closely with Rhythms network administrators to test, develop and deploy Citrix solution
   to connect the non contiguous networks after Worldcom’s acquisition of Rhythms DSL
                                                                          Patrick H. Gallaher, Page 4

   Re-designed Weldon Springs IT department intranet website and maintained constant update of
    166 software locations and writing of installation instructions.
   Worked with server team converting Worldcom’s Weldon Spring location to a Windows 2000
    network infrastructure.
   Closed two remote locations and migrated uses and equipment to Weldon Springs facility.
    Locations were: 100 South 4th Street MCI Building and Clayton MCI Sales office.

Home Care Services – St. Louis, MO                                                    1999 - 2001
Subcontracted Network Administrator
 Responsible for installing and maintaining Home Care Services hardware and software data
   network and government reporting software, which included installing, testing and upgrading
   terminal emulation scripts into Procommplus32 to meet government reporting regulations.
 Upgraded network from Dos/3.11/Lantastic and Windows 95 to Windows 98 and built file
   server with APC battery backup, Sony 6 gig tape backup and Seagate Backup Exec software on
   server to provide fault tolerance.
 Organize, prepare, and provide documentation for classes that I instructed.

Concord Systems, Inc.                                                                 1997 – 1998
Senior Sales Representative and Technician
 My main responsibilities included providing marketing, advertising, and customer acquisition
   efforts, while maintaining a regular load of customer support and providing hardware and
   software solutions to customer needs.
 Subcontracted for two months to Heartland Bank to support NT domain with 7 remote locations
   where I Administered an NT 4.0 Exchange Server and Remote Access Server.
 Installed and configured Ascend Pipeline 220 router at Louisville KY office to participate as
   frame relay network link to St. Louis location.

Elder & Elder                                                                          1995 – 1996
Network Administrator
 Primary responsibilities were installing and maintaining Lantastic networks, as well as providing
   technical support to Elder and Elder Business Consultants clientele.
Education / Training

B.S.; Maryville University - St. Louis, MO                                                May, 1996

Professional Development

Microsoft Certified Professional, MCP acquired via the following tests:
    -   70-215 Installing, Configuring, and Administering Windows 2000 Server
    -   70-210 Installing, Configuring, and Administering Windows 2000 Professional
    -   70-067 Implementing and Supporting Microsoft Windows NT Server 4.0

Comptia A+ Certification

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