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					*Plymouth Mount Gould latest:*paginated pages Plymouth Teach   4/12/08   10:30   Page 1




                                                                                                                                NHS
                                                                                                                              Plymouth




                                                                                              A guide on the
                                                                                          arrangements following
                                                                                           Bereavement


                                                                                              MOUNT GOULD LOCAL CARE CENTRE
                                                                                                   200 Mount Gould Road
                                                                                                     Plymouth PL4 7PY
                                                                                                 Telephone: (01752) 268011
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           The staff of NHS Plymouth wish to express their sincere                                   ADVICE TO RELATIVES
           sympathy to you and your family at this sad time.
                                                                                          Soon after death the deceased will be removed by Walter
           Death is distressing in itself and unfortunately the                           Parsons Funeral Direcors to their local branch, where they
           administrative procedures which must be followed can be an                     will be cared for until your nominated Funeral Director
           additional unwelcome burden. This booklet aims to provide                      takes over.
           you with some support, and also some useful help and advice
           during the early days of the bereavement.                                      ALTHOUGH THE DECEASED WILL BE IN THE CARE
                                                                                          OF WALTER PARSONS, YOU ARE AT LIBERTY TO
           Please do not hesitate to ask questions if you are unclear                     NOMINATE ANY FUNERAL DIRECTOR TO CARRY
           about anything.                                                                OUT THE FUNERAL ARRANGEMENTS.

                                                                                          1.   The Funeral Director
                                                                                               Following a death it is important that you contact the
           NHS Plymouth                                                                        Funeral Director of your choice as soon as you are able.
                                                                                               You do not have to register the death before you make
           Plympton Hospital
                                                                                               initial contact with the Funeral Director. Most
           Oakdale Ward                  01752 314507
           Pinewood Ward                 01752 314511                                          Funeral Directors are available seven days a week and
                                                                                               the earlier you approach them the more they will be
           Glenbourne                    01752 763103                                          able to do for you.

           Mount Gould                                                                    2.   The Medical Certificate of the Cause of Death
           Plym Neuro                    01752 434899                                          In most cases the medical certificate will be issued by
           Stroke Unit                   01752 434141
           Brunel Lower Ground           01752 434815                                          the hospital.
           Brunel Ground                 01752 434827                                          For wards on the Mount Gould Site:
                                                                                                       The Bereavement Officer
                                                                                                       Mount Gould Hospital
                                                                                                       Plymouth PL4 7QD
                                                                                                       Tel: 07823 533268
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           For Plympton Hospital please telephone the appropriate                              death by telephoning Plymouth (01752) 268331.
           wards.                                                                              When you make the appointment, the Registrar will
                                                                                               ask you a number of questions, including whether the
                                                                                               Coroner has been involved. See page 6. The
           The Bereavement Officer will also return any property or
                                                                                               Registrar’s Office is open Monday to Friday 9.30 a.m.
           valuables.                                                                          to 4.30 p.m. (See Map 1).

           Please telephone on the next working day after the death                            If you need any help or advice please telephone the
            in order to arrange to pick up documents and property.                             Registrar’s office, where a registrar will gladly give
                                                                                               you further information.
           3.    The Registrar                                                                 At the Registrar’s Office
                 The Medical Certificate will be given to you in an
                 envelope. The envelope has printed on it advice about                    A.   Please take with you:
                 what the registrar will ask. It is probably better to go
                 home and gather the correct information before                           •    The medical certificate of the cause of death or the
                 going to the registrar’s office. Incorrect information                        certificate from the Coroner.
                 recorded in the register cannot easily be corrected and
                 will inevitably cause you time and trouble to put right.                 •    The deceased’s medical card or National Health
                                                                                               Service number (which the Bereavement Officer will
                 Please make sure that you are able to register the                            be able to give you).
                 death ~ only certain people are qualified to do so.
                 a) Relative                                                              •    If the deceased was in receipt of a pension in respect
                 b) Bereavement Officer                                                        of; service in the armed forces; disability due to war
                 c) Person responsible for funeral arrangements                                service; dependent’s allowances; work in civil service
                    (not a funeral director)                                                   (usually paid by the Paymaster General); teacher’s
                                                                                               pensions, please take with you either the pension
                 After you have collected the Medical Certificate you                          book(s) or reference number of the pension.
                 have to register the death at the Registrar’s Office
                 situated in Lockyer Street on the Hoe. You have up                       B.   The Registrar will ask you the following questions
                 to five days from the date of the death to do this.                           (please use the space to write down the information at
                                                                                               home before you go to the Registrar’s Office)
                 All deaths that occur within the city boundary are
                 registered here, irrespective of the deceased’s home                          The date & place of death.........................................
                 address. Please make an appointment to register the
                                                                                               Full name & surname of deceased .............................
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                 Maiden surname (if applicable).................................                                        office a booklet called “What to do after death” issued
                                                                                                                        by the Social Security Office which will give you more
                 The deceased’s date of birth.......................................                                    information.
                                                                                                                        For enquiries about bereavement benefits you should
                 The town and county of birth ......................................
                                                                                                                        contact 0845 608 866 Jobcentre main office or get
                 (country if born abroad)
                                                                                                                        Form SF200 from Jobcentre.

                 The deceased’s last full time occupation
                                                                                                                   4.   The Coroner
                 ......................................................................................
                                                                                                                        Some deaths have to be referred to the Coroner by
                 (and the name and occupation of her husband if the
                                                                                                                        either the doctor or the Registrar of Deaths. There are
                 deceased was a married woman or widow)
                                                                                                                        a variety of reasons why a death might be referred:
                  The deceased’s address including the postcode
                                                                                                                        The Coroner may proceed in a number of ways:
                  ...................................................................................
                  ...................................................................................
                                                                                                                   •    He may agree with the doctor’s cause of death and
                  ...................................................................................
                                                                                                                        issue a certificate (Form A) which he will send directly
                                                                                                                        to the Registrar of deaths prior to your appointment.
                  If the deceased was married, the date of birth of the
                  surviving spouse .........................................................                       •    He may order a post-mortem examination to ascertain
                                                                                                                        the exact cause of the death and then issue a
                 The information you give to the registrar will form the                                                certificate (Form B).
                 entry in the Death Register. You can buy Death
                 Certificates at the time of registration or at a later date                                       •    He may wish to hold a further investigation into the
                 if necessary. The cost of the certificate increases once                                               circumstances leading up to the death. This formal
                 the register is completed and sent to the                                                              investigation is called an inquest. If an inquest is held
                 Superintendent Registrar.                                                                              then the death will be registered by the Registrar on
                                                                                                                        the information provided by the Coroner. In this case
           C.    The Registrar will give you:-                                                                          relatives do not have to register the death and can
                 A green form to hand to the Funeral Director unless                                                    purchase copies of the Death Certificate once the
                 the Coroner has already sent his own form.                                                             death has been registered. (Since inquests can take
                                                                                                                        place quite a long time after the date of death, the
                 A white form to send to the Social Security Office.                                                    Coroner usually issues his own form for the Funeral
                 You may be able to claim certain benefits and arrears                                                  Director and an interim death certificate to enable you
                 of pension as well as returning any allowance books                                                    to administer the deceased’s estate).
                 with this form. You can obtain from the registrar’s
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                 The Coroner can be contacted by telephoning
                 (01752) 204636                                                                   SUPPORT IN BEREAVEMENT

                 Please telephone before attending.                                       When Someone Dies
                                                                                          The death of someone you love is a devastating experience
                                                                                          and can bring about stronger emotions than most people
           5.    Paying Your Last Respects                                                have ever felt before.
                 If you wish to pay your last respects to the deceased,
                 arrangements can be made by contacting your Funeral                      Even if you have known that your loved one was dying there
                 Director.                                                                is still a sense of shock when the death occurs. You may feel
                                                                                          cold, numb, empty and unreal for a time. Following this you
           6.    Funeral Expenses                                                         may experience such emotions as anger, panic, guilt and
                 In some cases if a person or their partner has to                        sadness. This may also be accompanied by periods of
                 arrange a funeral and receives Income Support,                           restlessness, especially at night when it is difficult to sleep.
                 Income based Jobseeker’s Allowance, Working                              You may also react by becoming irritable or critical of
                 Families Tax Credit, Disability Living Allowance,                        yourself and others, which can lead to feelings of despair. All
                 Housing Benefit or maximum Council Tax Benefit,                          these are natural reactions to bereavement and are not a
                 they may get some help with the costs from the Social                    sign that you cannot cope.
                 Fund.
                                                                                          You will obviously want to ensure that the necessary
                 Please contact the Jobcentre for Form SF200.                             arrangements are efficiently organised, but also with dignity
                                                                                          and respect for the person you have lost. You may wish to
                 For information about a funeral payment please phone                     organise things all by yourself, but if not why not consider
                 the Jobcentre on 0845 608 8616.                                          the help of relatives or a close and trusted friend? Very often
                                                                                          relatives or close friends of the family want to help and share
                                                                                          the burden.

                                                                                          During this time you will need the support of others. Do not
                                                                                          be afraid to speak about your feelings to someone. This is
                                                                                          often a difficult time for family and friends too. They may be
                                                                                          afraid to speak about your loved one for fear of upsetting
                                                                                          you. It may be necessary for you to take the first step; let
                                                                                          them know that you want to talk and would like their
                                                                                          support.


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           You might also wish to seek the support of your local faith
           group leader, regardless of your religious beliefs. The
           hospital Chaplain is available to give pastoral and spiritual
           support. He can be contacted on 01752 434713. If the need
           is urgent, the hospital chaplain can be contacted at any
           time of the day or night, by telephoning Mount Gould
           Hospital switchboard (01752) 268011. Your G.P. is another
           person who might be able to provide support at this time.

           Grief is a very individual process and we can each react
           differently so do not feel that you should necessarily                                              MAP 1.
           experience feelings exactly as described. What is important
           is that you allow time to grieve and come to terms with your
           loss in whatever way is right for you.

           In time, the pain will ease and you will find yourself being
           able to remember your loved one without becoming
           distressed. This is a good sign, and a clear indication that
           you are beginning to come to terms with your loss.

           There is a national charitable organisation known as
           CRUSE, which was founded to help the bereaved. They
           can also offer help with emotional and practical problems                                              CORONERS
           and also arrange social activities.                                                                    OFFICE



           The telephone number of the local branch in Plymouth is
           (01752) 408134.




                                                                                          Reference: Mount Gould Local Care Centre
                                                                                          Review Date: 31/10/10
                                                                                          Publication Date: 31/10/08

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