Role Profile by tyndale

VIEWS: 22 PAGES: 3

									     ROLE                           CALL HANDLERS –
    PROFILE                          DATA INPUTTER
SECTION 1: PRINCIPAL RESPONSIBILITY
Principal                 To convert information received by telephone, fax transmission and typed, written
Responsibility            and oral reports and input the data direct to the computer systems via the VDU
                          keyboard.


Role Type/Family          Practitioner
Home Office Code          TBA      Location                                   Vetting Clearance       CTC

Role-Specific                Induction training
Training and CPD to          CIS/OIS/PNC
be undertaken.               Home Office Counting Rules


SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE (For selection purposes)
Formal Qualifications
required
Essential Activities of      Input, retrieve and present data using a computer
the role                     Process incoming telephone calls
                             Gather intelligence to support policing objectives
                             Provide customer service
                             Make best use of technology

Essential experience       Excellent Keyboard Skills
and specialist skills     (Minimum requirement 35 words per minute)
and knowledge              Excellent Communication Skills
                           Excellent Customer Service Skills
                           Ability to Plan and Organise
                          Good Decision Making Skills

Essential Behavioural        Openness to change
Competencies                 Negotiation and influencing
                             Respect for race and diversity
                             Team working
                             Community and customer focus
                             Effective communication
                             Personal responsibility
                             Resilience




Version: 1 (ICF Version 7 compliant)                            Reformatted : 28 November 2007
D:\Docstoc\Working\pdf\6121a0a6-0732-4523-8a6e-cbf81dc02dcf.doc
SECTION 3: ACTIVITIES & BEHAVIOURS
Core                    Activities
Responsibilities        The role holder should effectively deliver these key requirements:

Administrative          1005 - Input, retrieve and present data using a computer
Support                 Enter information correctly using an appropriate computer system, in
                        accordance with legislative requirements and Force policy. Retrieve and
                        present information in a suitable format and supply to relevant personnel.
                        1110 - Maintain a record management system
                        Record, store and supply information in accordance with Force policy and
                        legislative requirements.
Intelligence            56 - Gather intelligence to support policing objectives
                        Gather intelligence to facilitate the achievement of crime and disorder
                        reduction objectives. Ensure intelligence is obtained ethically and in
                        accordance with the relevant legislation, policy, protocols and codes of
                        practice.
Managing the            1072 - Provide specialist advice and knowledge
Organisation            Provide specialist advice and knowledge to colleagues, partners and other
                        individuals and agencies to support the achievement of Force objectives and
                        enable compliance with Force policy.
                        1140 - Provide customer service
                        Provide and promote service to customers in a professional manner in line
                        with Force policy and legislative requirements.
                        1042 - Gather information to support action
                        Gather information from a range of sources in order to support action. Ensure
                        the information is obtained ethically and in accordance with relevant
                        legislation and policy.
                        1037 - Process incoming telephone calls
                        Process incoming information and enquiries sensitively and professionally in
                        line with Charter Standards and Force policy.
Personal                141 - Promote equality, diversity and human rights in working practices
Responsibility          Promote equality, diversity and Human Rights in working practices by
                        developing and maintaining positive working relationships, ensuring that
                        colleagues are treated fairly and contributing to developing equality of
                        opportunity in working practices.
                        217 - Maintain standards of professional practice
                        Ensure your behaviour complies with Force values and organise your own
                        work effectively to meet the demands of your role. Identify, implement and
                        monitor development activities to enhance your own performance.
                        224 - Work as part of a team
                        Work co-operatively with team members and colleagues, contributing
                        positively and constructively to the achievement of team and Force
                        objectives.
                        242 - Make best use of technology
                        Make best use of technology in support of your role, ensuring correct
                        operation and compliance with Force and legal requirements.
                        206 - Comply with Health and Safety legislation
                        Ensure that you show a duty of care and take appropriate action to comply
                        with Health and Safety requirements at all times.
                        216 - Complete administration procedures
                        Ensure that all matters relating to the process of information are carried out in
                        a prompt, efficient manner and in accordance with legislation, policy and
                        procedure.

Version: 1 (ICF Version 7 compliant)                            Reformatted : 28 November 2007
D:\Docstoc\Working\pdf\6121a0a6-0732-4523-8a6e-cbf81dc02dcf.doc
BEHAVIOURS


LEADERSHIP

Openness to change
C Understands the need for change and is willing to adapt to it. Is flexible and prepared to try out
new ideas.

Negotiation and influencing
B Uses logic and reason to influence others. Persuades people by using powerful arguments.
Identifies clear aims in negotiations and achieves satisfactory outcomes.


WORKING WITH OTHERS

Respect for race and diversity
A. Understands other people’s views and takes them into account. Is tactful and diplomatic when
dealing with people, treating them with dignity and respect at all times. Understands and is sensitive
to social, cultural and racial differences

Teamworking
C Works effectively as a team member and helps build relationships within it. Actively helps and
supports others to achieve team goals.

Community and customer focus
C Provides a high level of service to customers. Maintains contact with customers, works out what
they need and responds to them.

Effective communication
B Communicates all needs, instructions and decisions clearly. Adapts the style of communication to
meet the needs of the audience. Checks for understanding.


ACHIEVING RESULTS

Personal responsibility
A Readily accepts responsibility for self and others. Takes responsibility for managing situations and
problems. Leads by example, showing a commitment and a determination to succeed. Continues to
learn and develop.

Resilience
B Shows confidence to perform own role without unnecessary support in normal circumstances.
Acts in an appropriate way and controls emotions.




Version: 1 (ICF Version 7 compliant)                            Reformatted : 28 November 2007
D:\Docstoc\Working\pdf\6121a0a6-0732-4523-8a6e-cbf81dc02dcf.doc

								
To top