Appendix 2: FLOWCHART OF COMPLAINTS MANAGEMENT BY CATHOLIC EDUCATION OFFICE BATHURST
Complaint Received by the
CEO about Personnel or Processes
School Staff Member
Principal CEO refers
complainant CEO refers
CEO refers CEO discusses complaint to complainant to
complainant to with principal if complainant Bishop/Vicar the Parish
CEO Consultant Priest.
clarifies issue with principal. is unwilling to do so. General.
NB Any complaint that constitutes
Principal CEO informs complainant a child protection issue is managed
Executive Executive follows that the matter has been in accordance with the Diocesan
Director Director diocesan discussed with the principal. Child Protection Policy.
clarifies issue consulted on Complaints CEO monitors the situation
with issue and, If Policy. and provides support for the Any complaint that constitutes a
complainant issue principal. bullying or harassment issue is
and explains deemed managed in accordance with the
complaints serious Diocesan Harassment and Bullying
process. enough, Policy.
becomes • no action required Any complaint in regard to illegal
involved in • apology activity is managed as a police
resolution. • staff training issue.
• disciplinary action (as per grievances and
CEO staff member is disciplinary policies)
contacted by • review of policies and procedures
Executive Director to • monitoring of situation by principal/CEO
discuss complaint. All • provide all parties with a copy of the resolution
relevant staff • implementation of the resolution and change