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									                                                                                            Issue 3

                         Organisations Offering Support and Advice

Action for Blind People
Fiona Goldie, Housing Co-ordinator, Suite 2, 2nd Floor, English Gate Plaza, Botchergate,
Carlisle, CA1 1RP. 01228 595121 or email

Action for Blind People are available to offer support to Visually Impaired People who are
affected by the flooding. They can offer advice on funding and housing issues plus emotional
issues and ensuring clients can read correspondence from Insurance companies etc.

A member of staff will be in Cockermouth on Friday 27th November and Workington on
Tuesday 1st December and can be contacted via the Action office on 01228 595121.

Action for Children
Angela Milfull, Family Learning & Community Engagement Worker, Workington Children’s
Centre, The Minto Centre, Westfield, Workington, CA14 5BD. 01900 706147 or email

Short Term Plan
Childrens’ Centre staff working out of Northside for the rest of the week are:
Jules 07545701338 and Sharon 07545701337
Joe Bell, centre manager is permanently based at the community centre 07774513343
Crèche provision on Wednesday & Friday 9.45 - 12 noon
Family Support Drop-in sessions on Monday, Wednesday & Friday mornings 9 - 12 noon
Arts & crafts sessions every week, commencing Wednesday 2nd December at 1 - 2.30pm
GP drop-in sessions every day at 9 - 10am and 4.30 - 5.30pm.
A Citizens Advice Bureau worker is at Northside Community Centre.
Derwent & Solway contact number: 0845 345 0272

Barnardos are offering support locally for families.
Action for Children will continue to support all families they are already working with.

Support & services to continue to be offered as usual.

Keswick Childrens’ Centre, Trinity Way 01228 888330
Staff are based in the Childrens’ Centre on a daily basis for all families to access support and
advice. Staff are also visiting the flood support centre daily.

Workington, Minto Centre 01900 325251
The Minto Centre is staffed daily and staff are also visiting the flood support centre daily.
Parent/Carer & child drop-in sessions every Wednesday 9.30 - 11.30am
Family Support drop-in sessions on Mondays 9 - 10am

Medium Term Plan

Childrens’ Centre staff will be available at the Community Centre Monday, Wednesday &
Friday mornings from 9 - 12 noon to offer advice and support.
1 activity will be run per week for 0 - 5 year olds at Northside Community Centre. Times/Days
to be arranged.
Family Support sessions will continue as usual, every Friday morning.

Keswick Childrens’ Centre, Trinity Way 01228 888330
Staff to be based in the Childrens’ Centre daily from 9 - 4.30pm.
Drop-in sessions will continue as usual for anyone who needs support or advice.
Parent/Carer & Child drop-in sessions on Tuesdays 1 - 3pm
Family Support drop-in sessions on Fridays 1 - 3pm

Services to continue as usual.

Barnardos to provide details of the support they will offer.
Action for Children will continue to support all families they are already working with.

Workington, Minto Centre 01900 325251
Family Support Drop-in
Monday 9 - 10am
Parent/Carer & Child Drop-in sessions on Wednesday 9.30-11.30am
Weekly activity to be arranged for 0-5 year olds. Details to be confirmed.

ACTion with Communities in Cumbria
We are able to offer support to any organisation that is supporting flood victims. Contact Jeff
Downham, Development Officer on 01768 840827 or 01768 869526 (direct line) or

Age Concern North West Cumbria
Contact Peta Leigh, St Michaels Resource Centre, Station Road, Workington, CA14 2UY.
01900 844670 or

We are offering our normal services from Advice and Information, Help at Home,
Handyman/Accident Prevention, Home Safety and Promoting Independence and Prevention
Partnership (PIPP). At more comprehensive list to follow soon.

Contact Richard Simpson, Assistant Director (Children’s Services) on 01900 816164 or

We are able to offer the following
    Individual support to families with children in accessing funds, practical assistance in
rebuilding their family home and making what they have as a temporary measure bearable,
emotional support, some direct work with the children if this is required and referral on if this
involves more than just allowing children to talk through their experiences

     With Action for Children where required – see if we can assist with some childcare for
those families with young children who need to get on with the task of sorting their houses out
and obviously would not want their children around
     Provision of toys (we have a significant amount that have been donated and/or offered)
for children of varying ages by Howgill Family Centre, Local Radio Stations, etc
     Typing or other office functions for individuals or Organisations – we are currently
supporting Cumbria Community Foundation to process donations but anticipate this will draw
to a close in a couple of weeks
     A willingness to try and respond to other requests made by the families affected

Brampton Community Centre
We are a group of very productive knitters and seamstresses who are willing to donate time to
a good cause. We can knit blankets, toys and kids/baby clothes and stitch cushions, bags,
anything that may be needed. Contact Katie Douglass, Brampton Community Centre, Union
Lane, Brampton,
CA8 1BX. Phone 016977 45023 or email

Computer Sciences Corporation (CSC)
Contact Mick Williams, UK Corporate Responsibility - Community Co-ordinator, Millennium
House, Tunbridge Wells, Kent, TN2 3EF. Phone 01892 705503 or email

Our company has three office sites in Cumbria, based in Barrow, Sellafield and Westlakes,
with around 135 employees. None directly suffered from the floods other than the usual travel
problems, thankfully. However we also run a "Helping Hands" volunteering programme where
groups of employees get together to work on environment and/or community projects.

We've been involved in bringing nature reserves back to their original set up after fires, rebuilt
and redecorated community halls and built accessible garden areas at Hospices', to name a

We've had a request from our staff to see if we might organise something similar in Cumbria,
although this will likely be in January/February. Generally these Helping Hands days are run
at weekends, and tend to generate 20-30 people who wish to volunteer. If you have any
specific ideas that we may be able to help with, as far as man power support, I would be very

Cumbria Chamber of Commerce
Funding for businesses in the county and practical advice on the ground.
In case you’re not entirely up to speed with what’s on offer, in essence it is:
     one-to-one support from advisers – including support to produce recovery plans and
complete their funding applications, amongst a range of other advice in line with business
     grant funding of between £3,000 and £10,000 depending on the size of the business for:
    1. specialist advice eg accountants, legal advice, architects, HR, IT, designers, etc
    2. specialist advice to produce a marketing plan and funding for marketing activities
    3. interest relief for up to 6 months on new, rescheduled and existing loans
    4. training
This support is available by contacting Business Link on 0845 00 66 888, with delivery of
advice by Business Link and WCDA. We at the Chamber are administering the grant scheme.
This is a significant package of support, based on what has been successful in previous crises
and will make a real difference to businesses.

Cumbria Coaching Network
Jane Hafren 07799 465962 or email

The idea is to offer coaching sessions, pro-bono to those who wish to avail themselves of the
service. We are business coaches, life coaches, performance coaches, executive coaches
and so on – a whole range. Some people will want to support people in business only, others
will be more flexible.

At the moment what I’ve suggested is:
    3 drop in ‘meet the coaches’ days or half days at Keswick, Cockermouth and Workington,
where a number of us will offer an introductory session to whoever wants it
    Some individual coaches taking on 1, 2, 3 or more clients for up to 6 sessions for FREE
    A workshop some time down the line for those who have had some coaching as well as
some who haven’t around personal development, goal setting and the process of moving

Cumbria Community Foundation
Flood Recovery Fund
Flood Recovery Fund, Cumbria Community Foundation, Dovenby, Cockermouth, CA13 0PN.
01900 820822

David Andrews
Deb Muscat
Roger Hart

Turning to the position on loss adjusters
The NWDA grants to businesses (of up to £10,000) to cover fees for advisers, such as legal
experts and building and structural engineers so the large number of businesses affected have
recourses to help.
Our concern is more the private occupiers, who may not have either the resources or the
knowledge to seek help when they have to deal with the insurance companies/loss adjusters.
CCF will provide a list to the CAB and the Community Law Centre of building surveyors that
we know are available to help. We will make it clear that this is not a comprehensive list and
that we are not recommending any particular person. We do not know what (or if) these people
will charge.
If the CAB see people as needing financial help they will no doubt refer them to the CCF, and
we may also pick up some cases direct.

The people who we know to be available are

Mike Beattie of SWH Surveys Ltd (tel. 01228 810348). Mike advised several people in the
Carlisle floods.

Richard Morris of PF&K in Penrith (tel. 01768 860608). Richard is already working on behalf of
an insurance company, advising on remedial work.

Andrew Green of Cockermouth (tel. 01900 821411). He is already helping some people.

There are no doubt others but we can initially pass these names on to CAB and the
Community Law Centre, along with any other names that any of you may have. (Please
forward them to David Andrews if you have any alternates).
For your information we have today received the first indication of a private individual having
problems with their insurance company.

One of the big lessons for the CCF from the Carlisle floods was that householders were
bemused by the antics of various insurance companies. Many people wrongly assumed that
the loss adjuster appointed by their insurance company was acting on their behalf.
It was decided that one target for CCF funding should perhaps be to pay for a loss adjuster (or
suitably qualified alternate) to argue the householder's claims on their behalf.

Cumbria CVS
We are able to offer support to both individuals and groups who have been affected by the
floods. We are assisting both individuals and groups with the completion of application forms
to the Flood Recovery Fund. We can offer resources from our local offices to all organisations
(room hire, internet, telephone, messaging service, printing or photocopying, postage etc). If
you require something that is not stated above please get in touch and if we can not help we
will provide you with details of who can.

Cumbria CVS West, are also temporary housing Cumbria Youth Alliance in our building and
have a training suite which is available free of charge for any meetings relating to the floods.

Local office contacts
Barrow 01229 823144
Carlisle 01228 512513
Eden 01768 800350
South 01539 742627
West 01900 819191

Judith Holmshaw, County Volunteering Co-ordinator. Update: a previous e-mail was circulated
on behalf of Penny Gosling at Children’s Services for volunteers with enhanced CRB checks to
help with the school run in Workington until the footbridge is in place. Please note: volunteers
are no longer needed for this. An email has been sent to all registered volunteers on the
database to highlight the need for Meals on Wheels volunteers in Seaton and Workington.
Judith can be contacted on 01228 512513 or email if your
organisation needs help in recruiting more volunteers.

Free Legal Advice
Citizens Advice Bureau
Keswick 01768 773472
Whitehaven 01946 693321
Wigton 016973 44026
Workington     01900 604735
Community Law Centre      01228 515129

Bell Park Kerridge         01228 888999
(Have an office in Cockermouth and are fully aware of local issues)

Burnetts Solicitors          01228 552222
Free legal advice to Cumbrian businesses and individuals on flood-related matters. This might
include advice on leases or tenancies for businesses which need to temporarily relocate or, in
the future, problems with insurers or renovators.
Contact Angela Huck or Tom Leech, Burnetts Solicitors, 6 Victoria Place, Carlisle, CA1 1ES.
(Tom Leech, Managing Partner was personally flooded out of his home in the Carlisle 2005

Impact Housing – Furniture Services
The Floods Project: Furniture & Furnishing for Flood Victims
Contact 07907060412

Impact Housing has been funded by the Cumbria Community Foundation to set up an
emergency service to collect household goods from pickup points across the County and if
necessary to collect through our fleet of vans. We will then deliver to anyone who needs it. We
can provide a bed, a sofa or even equip a whole property, down to bedding, white goods and
If you have something to donate or need something as a result of the Floods, please get in
touch and here is a list of the drop off points.

Opening Hours of Impact Furniture Services’ Local Stores:
IFS – Carlisle 47 Nelson Street, Carlisle, CA2 5NE
Mon - Thurs 8.30am - 4.30pm
Friday 8.30am - 4.00pm
Sat: 10.00am - 2.00pm
Phone 01228 633655

IFS - Penrith Unit 1, Swainsons Yard, Myers Lane, Penrith CA11 9DP
Mon - Wed 9am - 5pm
Thursday 9am - 7pm
Friday 9am - 4.30pm
Phone 01768 210555

IFS – Ulverston Unit 4, North Lonsdale Road, Ulverston LA12 9DL
Mon, Wed & Thurs 8.30am - 4.30pm
Tues 9:30 - 4:30
Friday 8.30am - 4.00pm
Phone 01229 583185
Email or

IFS - Workington Unit 6 & 7 Enterprise Court, Derwent Howe Industrial Estate, Workington
CA14 3YP
Mon -Thurs 9am - 5pm
Fri 9am - 4.30pm
Phone 01900 68648

MANA Credit Union
Maryport and North Allerdale Credit Union launched their Cockermouth service yesterday at
Lorton Street Methodist Church - open Thursdays between 12noon and 1.30pm.

West Cumbria Carers
Sue Whitehead, Manager, West Cumbria Carers, 12a Selby Terrace, Maryport, CA15 6NF.
01900 810101 or email

A voluntary organisation covering West Cumbria offering support to unpaid carers who look
after a family member, relative, friend or neighbour who could not manage without their help.

In the immediate – We can offer the following to carers: telephone support; individual one to
one support; home visits; assist with liaising where appropriate with other organisations

In the longer term – We can provide a Carers Assessment; telephone support; Assistance with
completing certain benefits forms; regular newsletters; access to group support meetings; one
to one support; trips/outings/social events; short term practical support

West Cumbria Rape Crisis
Lynda Radcliffe, West Cumbria Rape Crisis, The Annexe, Low Road, Brigham, Cockermouth,
CA13 0XH. 01900 829729.
We have fully trained and skilled counsellors available to offer counselling support to flood

General Information

All enquiries of people wishing to volunteer need to be passed to the email below which will be
routed through the flood support centres and community recovery groups.

Flood Support Centres
Christ Church, South Road, Cockermouth 10am – 5pm
Keswick Library, Keswick 9am – 5pm
Ulverston contact Karen Johnson 01229 407578 or Alison Meadows 01229 407576
Town Hall, Oxford Street, Workington 9am – 5pm

The Electrical Safety Council has free leaflets available on floods and the impact on electricity.
These can be ordered from them or downloaded direct from

Any support, queries, information, updates etc must all be forwarded to the Welfare and
Community Recovery Group at

If you have any information regarding areas where other organisations can assist or where you
can assist further please forward all the details to Nicola Howells, Cumbria CVS West, 12a
Selby Terrace, Maryport, CA15 6NF or email


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