Lloyds TSB Registrars Share Purchase Service

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					                                            Lloyds TSB Registrars Share Purchase Service
      Charges:                   A flat fee of £30. (In addition, Stamp Duty Reserve Tax is payable on purchases currently at the rate of 0.5%)

      Dealing:                  Dealing will normally be on Wednesday each week for instructions received up to close of business the previous business day.

      Settlement:                Advices will be posted two business days after the purchase of your shares.

      To buy shares:

      •       Complete the enclosed share purchase form.
      •       Attach your cheque made payable to “Lloyds TSB Registrars Share Dealing Services”. Cheques must be drawn in sterling on a UK Bank or
              Building Society.
      •       Return to: Lloyds TSB Registrars, Share Dealing Services, PO Box 1357, The Causeway, Worthing, West Sussex BN99 6UB


              You should be aware that the price and value of any investments and the income, if any, from them, can fluctuate and may fall against
                                        the investor’s interest. An investor may get back less than the amount invested

                                                                              TERMS AND CONDITIONS
                                         The details above form part of the terms and conditions of the Share Purchase Service.

1.        This service enables you to purchase Severn Trent Plc (the ‘Company’) ordinary          16. Lloyds TSB will not accept responsibility for any document before it is received or
          shares (‘shares’) by post and is provided on an execution-only basis. This means              after it has been despatched. All documents will be sent to you by post to your
          we will not give you any form of investment advice or tax advice or advise you on             registered address at your own risk.
          the merits of a particular transaction. If you are in doubt about using the service,    17.   We may possibly carry out transactions with or for you in which we or an
          you should consult an appropriate professional adviser.                                       associate deal as principal or dual agent or otherwise have a material interest or
2.        The service is provided by Lloyds TSB Bank plc (“Lloyds TSB”) which is                        a relationship with another party which might involve conflict with our duty to you.
          authorised and regulated by the Financial Services Authority (“FSA”) under                    We will not be able to consult you about this but will try to ensure that the terms
          reference 119278. The main business of Lloyds TSB is banking. Our registered                  of any transaction are as favourable to you as those carried out with a third party
          office is in the UK at 25 Gresham Street, London, EC2V 7HN, registered in                     at arm’s length. Nothing in these Terms and Conditions shall prevent us carrying
          England and Wales number 2065.                                                                out transactions for anybody else.
3.        This service is only available to shareholders with certificated holdings. This         18.   You agree that we may keep the personal details you or others give us, and what
          means that you will receive a share certificate for any shares which you buy.                 we know from running your account, on a Lloyds TSB Registrar’s database. This
4.        These terms and conditions will come into force once we have received your                    information will be used to provide you with services. In accordance with the
          instructions and accepted you as a customer. Please read them carefully as they               Data Protection Act 1998 you are entitled, on payment of a fee, to a copy of the
          set out the basis on which we will offer the service to you.                                  information we hold about you. You should let us know if you think any
5.        All dealings are carried out through the agency of authorised stockbrokers                    information we hold about you is inaccurate, so we may correct it. The
          appointed by Lloyds TSB. Dealings will be carried out under terms of “best                    information we hold about you is confidential and will only be disclosed outside
          execution” and the rules of the London Stock Exchange. .                                      Lloyds TSB in the following circumstances:
6.        The decision to buy shares is your responsibility. It is the responsibility of any            •      where the law permits or it is in the public interest;
          persons resident in, or who have registered addresses in, or are citizens of,                 •      to investigate or prevent fraud;
          overseas territories who wish to buy shares through the service to consult their              •      to our agents in connection with running accounts and services for you;
          professional advisers as to whether they require any governmental or other                    •      at your request or with your consent;
          consents or need to observe any other formalities to enable them to buy shares                •      to the Company so they may update their own records about you.
          through the service.                                                                          When you speak to us on the phone, some calls may be monitored or recorded
7.        As a consequence of using the service, you may alter your personal tax position.              in case we need to check that we have carried out your instructions correctly and
          The levels of and bases of taxation change. You should consult your own tax                   to help improve our quality of service
          adviser in order to understand any applicable tax consequence that might arise.         19.   Two business days after the transaction has completed Lloyds TSB will send you
8.        This agreement is for the benefit of the contracting parties only and shall not               a purchase advice together with a cheque returning amounts of £2 or more
          confer any benefit on, or be enforceable by, a third party.                                   which we have not been able to invest. Lesser amounts will be kept to help meet
9.        Once you have sent your form to us you cannot cancel your instructions.                       the costs of running the service. Cheques will be made payable to the registered
          Telephone orders will not be accepted. Share prices may change significantly                  holder(s). We will not accept instructions to make cheques payable to third
          between the time you decide to deal and the time when shares are bought.                      parties. You should keep the transaction advice for tax purposes.
10.       Lloyds TSB reserves the right to refuse an instruction to deal. If the instruction is   20.   No interest will be paid to you on cash balances held on your behalf. All cash
          incorrect or incomplete and we cannot obtain clarification we will return it without          balances will be held in a bank account with Lloyds TSB. Such cash will be held
          carrying out the instruction.                                                                 as banker and not as trustee and as a result will not be held in accordance with
11.       In accordance with the Money Laundering Regulations 2003 we may require                       the client money rules contained in the FSA rules.
          verification of your identity. We may conduct searches of databases and other           21.   For regulatory purposes you will be treated as a private customer although you
          credit data in order to do this or we may need to ask you to provide proof of your            may not have the rights afforded to private customers under the FSA rules, the
          identity. This may lead to a delay in carrying out your instruction, sending your             Financial Ombudsman Service or the Financial Services Compensation Scheme
          share certificate, or in your instruction being rejected. Lloyds TSB will not be              if you do not meet the necessary conditions.
          liable for any loss which may result from this.                                         22.   Lloyds TSB reserves the right to terminate the service.
12.       Dealing will normally be on Wednesday each week for instructions received up to         23.   If you have any complaints about the service we provide under this agreement
          close of business the previous business day. Instructions may be aggregated                   you may complain to us or to the Financial Ombudsman Service. Your first point
          and normally dealt once that day which may result in a higher or lower price than             of contact should be the following address: Service Quality Team, Lloyds TSB
          if each instruction were dealt with separately. The shares in the order may be                Registrars, PO Box 4608, Worthing, West Sussex BN99 6NZ. Complaints we
          bought in several transactions and on separate days to complete the order. If it is           cannot settle may be referred to the Financial Ombudsman Service where you
          necessary to buy shares at different prices an average price will be calculated for           are eligible. Full details of how you may complain are available in our brochure
          all the shares bought within the order. If it is necessary to buy the shares on               ‘How to voice your concerns’ which we will send you when we acknowledge your
          separate days, completion will be delayed accordingly. Limit orders will not be               complaint. Lloyds TSB is a member of the Financial Services Compensation
          accepted. If the relevant Stock Exchange is closed dealings will be held over                 Scheme (the ‘Scheme’) established under the Financial Services and Markets
          until the next day that it is open. If a cheque in payment for your share purchase            Act 2000. You may be entitled to compensation from the Scheme if we cannot
          is returned unpaid by your bank, you authorise us, without further instruction                meet our obligations. This depends on the type of business and the
          from you, to sell the relevant shares for you and claim any expenses or shortfall             circumstances of the claim. The Scheme covers for example Corporate
          arising from the sale.                                                                        Sponsored Nominees, Individual Savings Accounts and Sharedealing. Most
13.       The charges payable by you under these terms and conditions are as set out                    types of investment business are covered for 100% of the first £30,000 and 90%
          above and will be added to the purchase price                                                 of the next £20,000, so the maximum compensation is £48,000. A leaflet with
14.       Lloyds TSB will not be liable for any consequential loss however caused, or loss              further details is available on request from the Scheme. Call their Helpline on
          in respect of timing of the transaction, unless it results from the fraud, wilful             020 7892 7300, log onto their website at www.fscs.org.uk or write to the
          default or negligence of Lloyds TSB, its employees or agents. This does not                   Financial Services Compensation Scheme, 7th floor Lloyds Chambers,
          exclude or restrict any obligation owed to you as a customer under FSA rules or               Portsoken Street, London E1 8BN.
          under the Financial Services and Markets Act 2000.                                      24.   Any contact made between you and us pursuant to these terms and conditions
15.       Lloyds TSB will not be responsible for any losses, costs, damages or expenses                 will be in the English language and communications from us will be in English.
          sustained or incurred by you by reason of industrial action or any cause beyond         25.   These terms and conditions are governed by English law. You agree that legal
          its control.                                                                                  action relating to this agreement may only be dealt with by the Courts of England
                                                                                                        and Wales.

          Lloyds TSB Registrars is a division of Lloyds TSB Bank plc which is authorised and regulated by the Financial Services Authority and a signatory to the Banking Codes.

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