Lloyds TSB Registrars Share Purchase Service Charges: A flat fee of £30. (In addition, Stamp Duty Reserve Tax is payable on purchases currently at the rate of 0.5%) Dealing: Dealing will normally be on Wednesday each week for instructions received up to close of business the previous business day. Settlement: Advices will be posted two business days after the purchase of your shares. To buy shares: • Complete the enclosed share purchase form. • Attach your cheque made payable to “Lloyds TSB Registrars Share Dealing Services”. Cheques must be drawn in sterling on a UK Bank or Building Society. • Return to: Lloyds TSB Registrars, Share Dealing Services, PO Box 1357, The Causeway, Worthing, West Sussex BN99 6UB PLEASE NOTE THAT FAILURE TO RETURN YOUR DEALING FORM TO THE ADDRESS SPECIFIED ABOVE MAY RESULT IN A DELAY IN THE PROCESSING OF YOUR INSTRUCTION. 7 You should be aware that the price and value of any investments and the income, if any, from them, can fluctuate and may fall against the investor’s interest. An investor may get back less than the amount invested TERMS AND CONDITIONS The details above form part of the terms and conditions of the Share Purchase Service. 1. This service enables you to purchase Severn Trent Plc (the ‘Company’) ordinary 16. Lloyds TSB will not accept responsibility for any document before it is received or shares (‘shares’) by post and is provided on an execution-only basis. This means after it has been despatched. All documents will be sent to you by post to your we will not give you any form of investment advice or tax advice or advise you on registered address at your own risk. the merits of a particular transaction. If you are in doubt about using the service, 17. We may possibly carry out transactions with or for you in which we or an you should consult an appropriate professional adviser. associate deal as principal or dual agent or otherwise have a material interest or 2. The service is provided by Lloyds TSB Bank plc (“Lloyds TSB”) which is a relationship with another party which might involve conflict with our duty to you. authorised and regulated by the Financial Services Authority (“FSA”) under We will not be able to consult you about this but will try to ensure that the terms reference 119278. The main business of Lloyds TSB is banking. Our registered of any transaction are as favourable to you as those carried out with a third party office is in the UK at 25 Gresham Street, London, EC2V 7HN, registered in at arm’s length. Nothing in these Terms and Conditions shall prevent us carrying England and Wales number 2065. out transactions for anybody else. 3. This service is only available to shareholders with certificated holdings. This 18. You agree that we may keep the personal details you or others give us, and what means that you will receive a share certificate for any shares which you buy. we know from running your account, on a Lloyds TSB Registrar’s database. This 4. These terms and conditions will come into force once we have received your information will be used to provide you with services. In accordance with the instructions and accepted you as a customer. Please read them carefully as they Data Protection Act 1998 you are entitled, on payment of a fee, to a copy of the set out the basis on which we will offer the service to you. information we hold about you. You should let us know if you think any 5. All dealings are carried out through the agency of authorised stockbrokers information we hold about you is inaccurate, so we may correct it. The appointed by Lloyds TSB. Dealings will be carried out under terms of “best information we hold about you is confidential and will only be disclosed outside execution” and the rules of the London Stock Exchange. . Lloyds TSB in the following circumstances: 6. The decision to buy shares is your responsibility. It is the responsibility of any • where the law permits or it is in the public interest; persons resident in, or who have registered addresses in, or are citizens of, • to investigate or prevent fraud; overseas territories who wish to buy shares through the service to consult their • to our agents in connection with running accounts and services for you; professional advisers as to whether they require any governmental or other • at your request or with your consent; consents or need to observe any other formalities to enable them to buy shares • to the Company so they may update their own records about you. through the service. When you speak to us on the phone, some calls may be monitored or recorded 7. As a consequence of using the service, you may alter your personal tax position. in case we need to check that we have carried out your instructions correctly and The levels of and bases of taxation change. You should consult your own tax to help improve our quality of service adviser in order to understand any applicable tax consequence that might arise. 19. Two business days after the transaction has completed Lloyds TSB will send you 8. This agreement is for the benefit of the contracting parties only and shall not a purchase advice together with a cheque returning amounts of £2 or more confer any benefit on, or be enforceable by, a third party. which we have not been able to invest. Lesser amounts will be kept to help meet 9. Once you have sent your form to us you cannot cancel your instructions. the costs of running the service. Cheques will be made payable to the registered Telephone orders will not be accepted. Share prices may change significantly holder(s). We will not accept instructions to make cheques payable to third between the time you decide to deal and the time when shares are bought. parties. You should keep the transaction advice for tax purposes. 10. Lloyds TSB reserves the right to refuse an instruction to deal. If the instruction is 20. No interest will be paid to you on cash balances held on your behalf. All cash incorrect or incomplete and we cannot obtain clarification we will return it without balances will be held in a bank account with Lloyds TSB. Such cash will be held carrying out the instruction. as banker and not as trustee and as a result will not be held in accordance with 11. In accordance with the Money Laundering Regulations 2003 we may require the client money rules contained in the FSA rules. verification of your identity. We may conduct searches of databases and other 21. For regulatory purposes you will be treated as a private customer although you credit data in order to do this or we may need to ask you to provide proof of your may not have the rights afforded to private customers under the FSA rules, the identity. This may lead to a delay in carrying out your instruction, sending your Financial Ombudsman Service or the Financial Services Compensation Scheme share certificate, or in your instruction being rejected. Lloyds TSB will not be if you do not meet the necessary conditions. liable for any loss which may result from this. 22. Lloyds TSB reserves the right to terminate the service. 12. Dealing will normally be on Wednesday each week for instructions received up to 23. If you have any complaints about the service we provide under this agreement close of business the previous business day. Instructions may be aggregated you may complain to us or to the Financial Ombudsman Service. Your first point and normally dealt once that day which may result in a higher or lower price than of contact should be the following address: Service Quality Team, Lloyds TSB if each instruction were dealt with separately. The shares in the order may be Registrars, PO Box 4608, Worthing, West Sussex BN99 6NZ. Complaints we bought in several transactions and on separate days to complete the order. If it is cannot settle may be referred to the Financial Ombudsman Service where you necessary to buy shares at different prices an average price will be calculated for are eligible. Full details of how you may complain are available in our brochure all the shares bought within the order. If it is necessary to buy the shares on ‘How to voice your concerns’ which we will send you when we acknowledge your separate days, completion will be delayed accordingly. Limit orders will not be complaint. Lloyds TSB is a member of the Financial Services Compensation accepted. If the relevant Stock Exchange is closed dealings will be held over Scheme (the ‘Scheme’) established under the Financial Services and Markets until the next day that it is open. If a cheque in payment for your share purchase Act 2000. You may be entitled to compensation from the Scheme if we cannot is returned unpaid by your bank, you authorise us, without further instruction meet our obligations. This depends on the type of business and the from you, to sell the relevant shares for you and claim any expenses or shortfall circumstances of the claim. The Scheme covers for example Corporate arising from the sale. Sponsored Nominees, Individual Savings Accounts and Sharedealing. Most 13. The charges payable by you under these terms and conditions are as set out types of investment business are covered for 100% of the first £30,000 and 90% above and will be added to the purchase price of the next £20,000, so the maximum compensation is £48,000. A leaflet with 14. Lloyds TSB will not be liable for any consequential loss however caused, or loss further details is available on request from the Scheme. Call their Helpline on in respect of timing of the transaction, unless it results from the fraud, wilful 020 7892 7300, log onto their website at www.fscs.org.uk or write to the default or negligence of Lloyds TSB, its employees or agents. This does not Financial Services Compensation Scheme, 7th floor Lloyds Chambers, exclude or restrict any obligation owed to you as a customer under FSA rules or Portsoken Street, London E1 8BN. under the Financial Services and Markets Act 2000. 24. Any contact made between you and us pursuant to these terms and conditions 15. Lloyds TSB will not be responsible for any losses, costs, damages or expenses will be in the English language and communications from us will be in English. sustained or incurred by you by reason of industrial action or any cause beyond 25. These terms and conditions are governed by English law. You agree that legal its control. action relating to this agreement may only be dealt with by the Courts of England and Wales. Lloyds TSB Registrars is a division of Lloyds TSB Bank plc which is authorised and regulated by the Financial Services Authority and a signatory to the Banking Codes.