IT Applications Worksheet 3: Organisation Structures and Information Flows
PART 1 Fill in the chart below with the appropriate levels of management, types of decisions made, and types of information utilised, as outlined in the lists below:
Senior Management Strategic/Long Term Highly Summarised, showing trends
Middle Management Tactical/Short Term Summarised, monthly reports Operational Management Immediate/Day-to-day Daily Reports
Management Levels Senior Management Operational Management Middle Management
Types of Decisions Immediate/Day-toDay Strategic/Long Term Tactical/Short Term
Types of Information Summarised, monthly reports Daily reports Highly summarised, showing trends
D:\Docstoc\Working\pdf\74dca597-c815-4c5f-9321-05ad5007a9cc.doc
PART 2 Drake Real Estate Agents have been selling properties in the Dandenong Ranges for 20 years, with offices at Olinda, Kallista, Tecoma, Belgrave and Monbulk. Alan Drake is the manager of Drake Real Estate and has watched the business grow from just one office to the network it is today. Each office has an office manager and a secretary. Salespeople within each office report to the office manager. The salespeople forward the information about the properties for sale to the secretary who updates the information on the office database and compiles weekly reports for the office manager. These reports detail information about the total sales achieved by each salesperson and the office as a whole. The office manager forwards copies of these reports to Alan Drake’s secretary who compiles the information from all offices into one report for Alan. Question 1 Draw an organisation chart that identifies the structure of the organisation.
Green – Office Manager Red – Secretary Orange – Salespeople Blue – Database Pink – Weekly Report
Question 2 On the organisation chart illustrate the information flows within the organisation. See above Question 3 Identify which levels on the organisation chart require strategic, tactical and operational planning. The “green” level requires strategic planning because it is the level which long term decisions are made.
D:\Docstoc\Working\pdf\74dca597-c815-4c5f-9321-05ad5007a9cc.doc
The “red” level is where operational and day-to-day decisions are made. This is because they are in charge of doing both reports and taking care of day-to day enquiries. The “orange” level is middle management decision making where they are making decisions on which house to invest in to sell. Question 4 List two decisions that might be made by each level within the organisation. Senior Management – a) to open a new shop in a new area b) to sell a shop which may not be doing well Middle Management – a) to invest in a new house which is being sold b) Decide to cut back on customers per week Operational Management – a) Typing up the report for the manager in a new format b) Making phone calls to prospective clients.
D:\Docstoc\Working\pdf\74dca597-c815-4c5f-9321-05ad5007a9cc.doc