Annexure 4a Framework Of Slum Adaptation Scheme Through Cbos In Mumbai 1. Preamble Mumbai city is a commercial capital of India and is one of the leading international city. The population of Mumbai city is 1.20 crores. Being a cosmopolitan city it has a diversity of people from all walks of life. It is considered as a city of dreams where thousands of people from upcountry come everyday in search of work. In due course of time, they settle down either in pre-urban area or in slums. The uncontrolled migration has thus given rise to many slum colonies in Mumbai, On Government, Semi-Government or Private lands. It is estimated that about 60% of the population of the city is dwelling in the slums where proper sanitation facilities are lacking. No local authority can ignore health and sanitation aspects of an area where majority of the city population is dwelling. However, it has its own financial and administrative limitation. Majority of the slum 60% population is not within the civic tax net. Since the cost of the civic services rendered in the slum is recovered from the remaining 40% tax paying citizens, it is difficult for the local authorities to provide the services in the slum at the same standard as that in the development area. It has been experienced that because of the heterogeneous population in the slum, there is no belongingness and it is realized that an attempt should be made to motivate and involve the slum population itself by attaching certain incentives to work in cleaning the slums and maintain hygienic condition. It is in this background that the Slum Adoption Scheme through community based organizations and public participation has been started by the Municipal Corporation of Greater Mumbai. With the above objective in mind, a pilot project was first implemented in Dharavi and then, similarly in Prem Nagar slum of Goregaon (West) through Suruchi Mahila Mandal, the local CBO. The aim of pilot project was to involve the local residence to participate in maintaining cleanliness in their surroundings. Due to lack of awareness of hygiene in slum areas, the citizens are habitually tempted to throw the waste in nearby open spaces, nallahs, drains, common house gullies, railway lines, etc. This creates filthy and insanitation condition in the locality giving rise to epidemics. This also creates perpetual problems of choke up of drains/nallahs, thus creating flood situation in monsoon. This scheme aims at motivating them to store the garbage at source and segregate the same in to dry and wet waste. The core idea of the scheme is to arrest the garbage at the generation stage. Door to door collection of the waste is the main feature of the scheme "NIBY" Not In My Backyard Syndrome is not alien to the slum dwellers. Thus no one liked a garbage bin near one's doorstep. The scheme provides for positioning a series of garbage bins for limited hours in the passages of the slum. Once the residence drop their waste into these bins the bins are removed & empted at the nearby municipal garbage collection center and finally kept within the possession of the CBO. 2. Slum Adoption Scheme Slum Adoption Scheme is a people movement for health and sanitation by the people for the people 2.1. Scope The said scheme will be applicable to all the 'slum colonies' located on the Govt. , MCGM and private land in the city and suburbs on certain terms and conditions, specified below. 2.2. Methodology of the scheme: The scheme is to be implemented through the established CBO's with or without the media of NGO's. It is based on the concept of the supportive incentive grant to the CBO's which will taper with the passage of time. The scheme will be implemented by the Solid Waste Management Department of the MCGM through the ward machinery. Under the scheme the Asstt. Commissioner of the ward or their Asstt. Head Supervisor will identify the slum pockets. They will draw sanitation plan on the basis of the Number of families, road lengths, drains, available public toilet, etc. They will estimate the expenditure required to maintain cleanliness on the daily basis. They will identify the CBOs and try to motivate them to shoulder the responsibilities of cleaning and maintaining the area including door step collection of waste. After selection of proper CBOs, they will put up the proposal with estimate for adoption of slum, in the enclosed format .The proposal will be submitted to the Zonal Deputy Municipal Commissioners for their approval. In case of any dispute or complaint, final decision of Additional Municipal Commissioner (SWM) shall be obtained. Officer on Special Duty (SWM) will visit the various localities and will submit his observation report to Additional Municipal Commissioner (City). 2.3. Community Based Organization (CBO) A CBO should be a registered organization and formed in the slum area by the local citizens its primary objective should be to improve the living standards and to promote, education, social welfare, sports, social activities through public participation. Such CBOs having the ability of bring the citizens together and who have continuously worked for a minimum period of one year is eligible to undertake such scheme. Similarly, any local NGO who has already undertaken such Slum Adoption Scheme and engaged for day- to-day collection of garbage can also participate. Such organization should make an application to Assistant Commissioner of the concerned Ward along with required documents complete in all respects. 3. Guidelines for Implementation: 3.1. A decision on the application will be taken within a period of 20 days. All these formalities shall be completed in all respects at the Ward level and shall be submitted for approval of Zonal Dy. Municipal Commissioner within the stipulated time. 3.2. Subsidy: The subsidy is for the purpose of public awareness campaign, procurement of material and maintaining daily cleanliness, etc. and the framework of guidelines. Rate of Subsidy I Assistance: (for area of minimum 1 000 population I ` 200 families considered as a Unit) For the 1 month of the 1 year amount of Rs. 1500x1 Rs. 1500/- subsidy assistance will be Rs.1500/- For the remaining 11 months of the 1st year Rs.1200x11 Rs.13200/- subsidy / assistance of Rs.1200/- per month will be provided (80% of Rs.1500/-) For the 2 year subsidy I assistance per month Rs.900x12 Rs.10800/- will be Rs.900/- (60% of Rs.1500/-) Budgetary amount for the CBO per 1000 Total 24 months Rs.25,500/- population for 2 years. In case the population of slum is 10,000 then local CBO will be entitled to gel 10 times of subsidy assistance and to calculate the amount nearest rounded figure of 100 e.g. if population is 9125 then it will be rounded up to 9100 and will be calculated accordingly. A mobilization advance (20% of the 1st installment) can be given to the CBOs to enable the purchase of tools equipments. This will be adjusted against the payment of subsidy of the 1st month. The CBO is expected to generate equal amount through popular contribution from the slum residence. 3.3. Penalty: In case any non performance I deficiency I incomplete work is observed, the following penalty will be recovered from the CBO from every 1000 population. a. Non attendance of: Cleanliness of internal roads Rs.201- per day b. Non attendance of: Cleanliness of drainage lines Rs.201- per day c. Non Collection of daily Garbage & Disposal Rs.201- per day d. Non cleanliness of Toilet Blocks Rs.201- per day Willing social volunteers shall be engage & for the day-to-day cleanliness work etc. and the honorarium to such volunteers shall be paid through the funds collected from the locality. 3.4. Any CBO shall have to adopt an area with a minimum 1000 families i.e. min. 5000 population and maximum 5000 families i.e. max. 25000 population. 3.5. No deduction of income tax or any other taxes, duties will be applicable for the payment of subsidy in the Slum Adoption Scheme. 3.6. To create impact with sustainability. MCGM shall fully support the organization with logistics whenever felt necessary. However, the local CBO should achieve self sustenance through maximum local contribution and creating public awareness of the health. national sprit, shramadan & environment issues. Similarly. the CBO should educate the local citizens about the waste minimization and the separation of dry and wet garbage. The rag pickers can also be involved for the disposal of the recyclable waste material and converting wet garbage into an enriched manure through Natural or Vermi- compost method. MCGM will provide required technical guidance in such cases. 3.7. Quantitative and qualitative assessment of the Cleanliness Work will be based on the following criteria 3.7.1. Whether daily house-to-house collection of garbage is attended to the satisfactory level? 3.7.2. Whether the citizens are educated to deposit the garbage at pre-determined time and pre-determined place? 3.7.3. Whether the residents are keeping the bins for deposition of garbage? 3.7.4. Whether the quantum of garbage, on the road, open nallah, public place, near the toilet blocks, railway track etc. has vanised? 3.7.5. Whether the residents are paying regular contribution to the Community Based Organization from which the honorarium is required to be paid to the social volunteers, whether the amount of contribution has reached the expected level? 3.7.6. Whether the residents are prepared for separation of garbage, beautification of locality by way of providing flower pots, plants etc.? 3.7.7. Whether at the local level residents are involved in maintaining cleanliness of toilet blocks, drain lines' walkway in their areas? 3.7.8. Whether the local residents are extending cooperation to the staff of Solid Waste Management department and other departments of the Corporation in transpor1ation of the waste? 3.7.9. Whether the daily civic complaints have been reduced for day- to- day collection of garbage at the local level? 3.7.10. As per the population density whether required quantum of garbage is being collected and brought at the collection point? If not what are the possible reasons. 4. Responsibilities of the CBO participating in Slum Adoption Scheme: 4.1. The registered CBO shall apply for par1icipation in S1um Adoption Scheme as per application as per Annexure-11 on their letterhead. They should also submit the information of the locality which they would like to adopt. While preparing the layout drawing they should clearly identify toilet blocks, walkways, main street, small and big nallahs and collection points of garbage. They should also give acceptance letter for the subsidy to be provided by MCGM along with the terms and conditions mentioned therein. 4.2. It will be the responsibility of the CBO's to maintain a register and records as per the guidelines of Charity Commissioner to submit the required information. The CBO's who has under1aken the responsibility of cleanliness under Slum Adoption Scheme should collect the information viz. name and telephone number, designation of the impor1ant persons of social organizations, resident groups and active social service volunteers, teachers of Balwadies, Aanganwadies and principals of registered schools and should submit to Assistant Head Supervisor. They should organize street meetings, public meetings, gathering, etc. involving the local officers of SWM depar1ment. Health depar1ment, Education Dept. and Local Public Representatives to mobilize local suppor1 and create public awareness- They should also submit every month a repor1 of organizing such campaigns to Assistant Commissioner of respective Wards. 4.3. There is no objection of getting co-operation from SURUCHI Mahila Mandal, Lions Club, Rotary Club, Unicef, Sparc, Red Swastik Society etc. or any such social organization for assistance I support. 4.4. It is also expected that nearly 100 trees per 1000 populations are planted or surrounding is beautified with the flower pots etc. through co-operation from the local residents. 4.5. The CBO should make all out efforts to provide quality service, which should satisfy the citizens for their day-to-day requirement and should ensure that no complaints are received by the MCGM. 4.6. The CBO should not solely depend upon the assistance received from MCGM for maintenance of cleanliness in the area. The required honorarium to be paid to the social volunteers shall be arranged through their own resources and should be paid on or before 10th of every month which will be binding on CBO. 4.7. The contribution received from the residents towards the services should be properly accounted for and required register should be maintained which should be produced to Assistant Commissioner of the concerned Ward for verification once in two months time. 4.8. The CBO should maintain a visit I inspection register where Supervisory or Inspecting officer I Representative can record their observations. The CBO should co-operate with Officers coming for the inspection of the site. 4.9. CBO may seek the assistance from the Local Police Personnel for successful implementation of the scheme. CBO also should try to educate and motivate the local residents about various welfare schemes undertaken by MCGM, State Government or the Central Government as the case may be. 5. Day to day function to be performed by CBO's: 5.1. The CBO should make necessary arrangement for house-to-house collection of garbage at pre-determined time either in the morning or in the evening or both as per convenience of the local residence so as to ensure cent percent cleanliness in the area. 5.2. They should arrange to collect the garbage from the slum area and should bring it to the nearest collection point. 5.3. The garbage so collected shall be transported to the designated collection center as specified by the ward. 5.4. The nallahs, drains shall be got cleaned through social volunteers of CBO with the participation of residents through Shramdan and be maintained clean and free flowing. 5.5. The area of toilet blocks shall be thoroughly cleaned and disinfected daily. 5.6. They shall make regular propaganda in the area for maintenance of cleanliness, health, protection to the environment, beautification of surroundings, national integrity etc. through discussion publicity, street meetings or public meetings. They should also impart the required information to the citizens about the benefits of the cleanliness by way of proper disposal of garbage and should arrange the above programs accordingly. 6. Responsibility of the Ward Office for the successful implementation of Slum Adoption Scheme 6.1. The concerned Junior Overseer (J.O.} shall prepare the layout I drawings of the area adopted by the CBO wherein roads, walkways', nallahs', toilets', Garbage Collection Points etc. shall be marked. They should also make required notes of time and place of disposal of garbage in the layout. 6.2. The first priority should be given to the locality adjoining to the major! minor nallahs for the Slum Adoption Scheme. 6.3. The Assistant Commissioner will ensure one time thorough cleaning of the slum using departmental machinery and the manpower. The funds for de-slugging of septic tank shall be provided by Chief Engineer(Sewerage Operation) and for which proposal should be prepaid by Asstt. Commissioners of concerned Ward and should be submitted to the concerned Authority for attending the same on priority basis. 6.4. Asstt. Commissioner of respective Ward shall make assessment of Additional requirement of vehicles for collection of garbage and should submit the proposal in advance to Chief Engineer (SWM). Dy. Chief Engineer (SWM) shall accordingly provide the additional vehicles. 6.5. Asstt. Commissioner of respective Ward will call a meeting of all the CBOs involved in Slum Adoption Scheme on every second Saturday of the month and shall take review of the progress of the scheme they will submit the monthly report to Additional Municipal Commissioner (City). 6.6. Initially there is no objection, to provide 20% of the assistance to, CBO as an advance in the first month for making arrangement for procurement of material, equipment and such proposal should immediately be sanctioned. 6.7. Assistant Head Supervisor (A.H.S.) and Junior Overseer (J.O.) will make necessary transportation arrangement as per time schedule for disposal of refuse from the slum to the dumping ground. The refuse, debris, silt removed from the area or from the nallah shall be immediately removed to the Dumping Ground. Deputy Chief Engineer (SWM) shall see that such transport arrangement is successfully implemented. Similarly they must also ensure that the said scheme is successfully implemented. 6.8. The Junior Overseer shall make qualitative assessment of the work fortnightly and report is submitted to AHS, which in turn shall be taken into consideration while releasing the Subsidy Assistance to CBO. 6.9. If it is noticed by MCGM that the CBO is not making enough efforts for creating public awareness while implementing the scheme and not maintaining cleanliness in the slum, the MCGM reserves the rights to suspend the subsidy at any moment and this power is given directly to Assistant Commissioner of the concerned Ward. However, it is also desired that proper care should be taken for assessment of the performance of the organization and they should be given the notice in writing and should be given sufficient time for improvement. If no such improvement is observed' even after giving sufficient time then only the decision of withdrawal of subsidy assistance should be taken. 6.10. Supportive action should be taken through a team of Nuisance Detectors in the Slum Adopted Area against defaulter residents. All the departments at the ward level should be involved in the scheme Community Development Officer(Health/School/SJRY), Full Time Medical Officer of concern Health post, Assistant Engineer (Water Works), Assistant Engineer (Maintenance), Pest Control Officer (PCO), Assistant Accountant (A.A.), Complaint Officer (C.O.) should also extend full cooperation and resolve the problem of the adopted slum. 6.11. Assistant Commissioner of the concerned Ward shall make required arrangement for providing basic facilities (such as toilet, nallah, drains, walkway, roads, water etc.) in a phased manner according to population strength of the adopted area. 6.12. Assistant Commissioner of the concerned Ward shall visit the Slum Adopted area at least once in every month. The A.H.S. shall visit the slum weekly and the Dy. H.S./H.S. shall visit such area twice in a month and they should see that quality of work is maintained. 7. For any further information and guidance on the scheme Shri Subhash Dalvi, O.S.D.(SWM) should be contacted on mobile No.9820105105 and also all A.H.S. and Dy. H. S. shall submit their monthly reports of compliance before 10 of every month to Shri Subhash Dalvi at the Office of the Additional Municipal Commissioner(City), Extension Building, 3rd Floor, Municipal Head Office, Mahapalika Marg, Mumbai-400 001, so that consolidated report can be submitted to Additional Municipal Commissioner(City). The Assistant Commissioner will submit the weekly report to the zonal DMCs who in turn will incorporate the progress of the scheme in their fortnightly D.O. letter to Municipal Commissioner I Additional Municipal Commissioner (City). The Slum Adoption Scheme is one of the ambitious schemes of the Municipal Corporation of Greater Mumbai and all the Zonal Deputy Municipal Commissioners, All Head of the Departments, all Assistant Commissioners of the Wards should give their personal attention for successful implementation of the Scheme and should support the CBOs in all respects.