Your Iowa Electronic Access Getting Started with Your Iowa The following fees apply if you use the services
Electronic Visa Debit Card described.
Visa Prepaid Debit Card
Your payments will be deposited to your Visa prepaid debit
ATM cash withdrawal $1.35 each withdrawal, after free
card account. You may not spend more than the amount of - Free only at Alliance One, MoneyPass, Wells Fargo transactions are used
funds posted to your account. - One free ATM cash withdrawal for each deposit received
ATM cash withdrawal at non-participating banks $1.35 each time
PIN Selection Cash withdrawal at a Visa bank teller location using a No fee
Before using your card, you must activate it by selecting - Free transactions never expire
your Personal Identification Number (PIN). Purchases No fee
Cash back with purchase No fee
Follow the instructions on the card carrier to select your ATM balance inquiry $0.50 each time
PIN. ATM denial $0.50 each time
Card replacement $5.00 for each replacement card
To Make Purchases or Get Cash Back at a Merchant - One (1) free replacement each year issued beginning with the second
replacement in the same calendar
Present your card when paying for an item. year.
Expedited card replacement $15.00
The cashier will ask for your signature or for you to enter your - Overnight delivery
PIN. International ATM cash withdrawal transactions $3.00 each time, plus 3% of the
- Currency conversion fee (3%) will be added transaction amount
If you swipe your card, follow the prompts on the screen. International transactions outside the U.S.A. 3% of the transaction amount
The Iowa Electronic Access Visa® Debit Card is issued by Wells The purchase price will be deducted from your account. - Currency conversion fee (3%) will be added
Fargo Bank, N.A. pursuant to a license from Visa U.S.A. Inc. You can request cash back in excess of the amount of Transaction and account information online at
Customer Service Available to You your purchase at merchants who offer it. Customer service calls to Interactive Voice Response $0.40 per call after six (6) free each
Enter the cash amount on the keypad or tell the cashier (IVR)*
- Six (6) free calls each month
Check your balance. the amount of cash you need. - Free transactions expire each month
Select or change your Personal Identification There are no charges for merchant transactions. *There is never a charge for calls to transfer to a customer service representative to report a lost,
Number (PIN). stolen, or damaged card; request a card replacement; report transaction difficulties; or request
Review transaction history. To Get Cash at an ATM account error resolution.
Ask questions about card use. Insert the debit card and enter your PIN. ATM Surcharge FeesSome ATMs will apply a fee called
Dispute a transaction. Press either the checking or savings button on the ATM. a surcharge to use their ATM. You can avoid this fee by
using Alliance One, MoneyPass, SHAZAM Privileged Status,
Report lost or stolen cards. Either one works. or Wells Fargo Bank ATMs, where there is never a surcharge
Setup telephone or email deposit notification. Select "Cash Withdrawal." for using the Iowa Electronic Access Visa Debit Card. Look
Enter the amount of cash requested and press "Enter." for these brand marks:
Remember to take your receipt.
Cash From a Teller in a Bank or Credit Union
Hand your card to the teller in a bank displaying a Visa
www.EPPICard.com acceptance mark.
Tell them how much cash you wish to receive. Notification of Deposits by Telephone or
Unlimited access through a secure program website.
You may be asked to sign a receipt. Email
View your account balance and transaction history
There is no charge for this cash withdrawal.
online; obtain program information; locate a convenient With your new Iowa Electronic Access Visa Debit Card, you
ATM, and other services. Cost to You for Certain Transactions may choose to have automated notification of your deposits
There are no monthly fees for managing your account. posted to your account. You must select this option by calling
You are allowed one (1) free ATM cash withdrawal with the customer service center IVR or accessing the program
Call 1-866-899-5611 (Toll-Free) each deposit to your account at Alliance One ATMs in Iowa
24 hours a day / 7 days a week For telephone notification of deposits posted to your
or at any MoneyPass or Wells Fargo Bank ATM location. account, call the customer service IVR at 1-866-899-5611
For customer service from outside the U.S. call: Unused free ATM withdrawals carry over for use through and follow the prompts to setup this service. Each time
1-210-331-2262 (Collect) the following month. a deposit is made to your account, you will receive an
automated telephone call telling you a deposit has been
Each month you are allowed six (6) free calls to the made.
automated customer service integrated voice response For email notification of deposits to your account, go to
system (IVR) to check your balance and obtain account www.EPPICard.com. Setup your website ID and password
and enter your personal email address. Each time a
information. After the allocated free calls, your account Spend Your Funds at Your Convenience deposit is made to your account, you will receive an email
is charged $0.40 for each additional call made during The Iowa Electronic Access Visa Debit Card is accepted at notification.
the calendar month. There is never a charge for calls to merchant, ATM, and bank locations worldwide wherever Visa
speak with a customer service representative to report debit cards are accepted. You can use your card wherever Important: If you have questions concerning your
a lost, stolen, or damaged card; request a card these brand marks are displayed: unemployment claim or to update mailing address information,
replacement; report transaction difficulties; or request continue to contact your nearest Iowa Workforce
account error resolution. Development Center or go to iowaworkforce.org. For
questions specific to your debit card call 1-866-899-5611.