card debit prepaid visa

Document Sample
card debit prepaid visa Powered By Docstoc
					   Your Iowa Electronic Access                                                Getting Started with Your Iowa                                       The following fees apply if you use the services
                                                                              Electronic Visa Debit Card                                           described.
     Visa Prepaid Debit Card

                                                                                                                                                                                               Fee Table
                                                                              Your payments will be deposited to your Visa prepaid debit
                                                                                                                                                    ATM cash withdrawal                                      $1.35 each withdrawal, after free
                                                                              card account. You may not spend more than the amount of               - Free only at Alliance One, MoneyPass, Wells Fargo      transactions are used
                                                                                                                                                    Bank ATMs
                                                                              funds posted to your account.                                         - One free ATM cash withdrawal for each deposit received
                                                                                                                                                    ATM cash withdrawal at non-participating banks              $1.35 each time
                                                                              PIN Selection                                                         Cash withdrawal at a Visa bank teller location using a      No fee
                                                                              • Before using your card, you must activate it by selecting           - Free transactions never expire

                                                                                your Personal Identification Number (PIN).                          Purchases                                                   No fee
                                                                                                                                                    Cash back with purchase                                     No fee
                                                                              • Follow the instructions on the card carrier to select your          ATM balance inquiry                                         $0.50 each time
                                                                                PIN.                                                                ATM denial                                                  $0.50 each time
                                                                                                                                                    Card replacement                                            $5.00 for each replacement card
                                                                              To Make Purchases or Get Cash Back at a Merchant                      - One (1) free replacement each year                        issued beginning with the second
                                                                                                                                                                                                                replacement in the same calendar
                                                                              • Present your card when paying for an item.                                                                                      year.
                                                                                                                                                    Expedited card replacement                                  $15.00
                                                                              • The cashier will ask for your signature or for you to enter your    - Overnight delivery
                                                                                PIN.                                                                International ATM cash withdrawal transactions              $3.00 each time, plus 3% of the
                                                                                                                                                    - Currency conversion fee (3%) will be added                transaction amount
                                                                              • If you swipe your card, follow the prompts on the screen.           International transactions outside the U.S.A.               3% of the transaction amount
             The Iowa Electronic Access Visa® Debit Card is issued by Wells   • The purchase price will be deducted from your account.              - Currency conversion fee (3%) will be added
              Fargo Bank, N.A. pursuant to a license from Visa U.S.A. Inc.    • You can request cash back in excess of the amount of                Transaction and account information online at
                                                                                                                                                                                                                No Fee

 Customer Service Available to You                                              your purchase at merchants who offer it.                            Customer service calls to Interactive Voice Response        $0.40 per call after six (6) free each
                                                                              • Enter the cash amount on the keypad or tell the cashier             (IVR)*
                                                                                                                                                    - Six (6) free calls each month
 • Check your balance.                                                          the amount of cash you need.                                        - Free transactions expire each month
 • Select or change your Personal Identification                              • There are no charges for merchant transactions.                    *There is never a charge for calls to transfer to a customer service representative to report a lost,
   Number (PIN).                                                                                                                                   stolen, or damaged card; request a card replacement; report transaction difficulties; or request

 • Review transaction history.                                                To Get Cash at an ATM                                                account error resolution.

 • Ask questions about card use.                                              • Insert the debit card and enter your PIN.                          ATM Surcharge Fees—Some ATMs will apply a fee called
 • Dispute a transaction.                                                     • Press either the checking or savings button on the ATM.            a surcharge to use their ATM. You can avoid this fee by
                                                                                                                                                   using Alliance One, MoneyPass, SHAZAM Privileged Status,
 • Report lost or stolen cards.                                                 Either one works.                                                  or Wells Fargo Bank ATMs, where there is never a surcharge
 • Setup telephone or email deposit notification.                             • Select "Cash Withdrawal."                                          for using the Iowa Electronic Access Visa Debit Card. Look
                                                                              • Enter the amount of cash requested and press "Enter."              for these brand marks:
                                                                              • Remember to take your receipt.
                                                                              Cash From a Teller in a Bank or Credit Union
                                                                              • Hand your card to the teller in a bank displaying a Visa
                                                      acceptance mark.
                                                                              • Tell them how much cash you wish to receive.                       Notification of Deposits by Telephone or
  Unlimited access through a secure program website.
                                                                              • You may be asked to sign a receipt.                                Email
  View your account balance and transaction history
                                                                              • There is no charge for this cash withdrawal.
 online; obtain program information; locate a convenient                                                                                           With your new Iowa Electronic Access Visa Debit Card, you
                 ATM, and other services.                                     Cost to You for Certain Transactions                                 may choose to have automated notification of your deposits
                                                                              • There are no monthly fees for managing your account.               posted to your account. You must select this option by calling
                                                                              • You are allowed one (1) free ATM cash withdrawal with              the customer service center IVR or accessing the program
      Call 1-866-899-5611 (Toll-Free)                                           each deposit to your account at Alliance One ATMs in Iowa
                   24 hours a day / 7 days a week                                                                                                  • For telephone notification of deposits posted to your
                                                                                or at any MoneyPass or Wells Fargo Bank ATM location.                account, call the customer service IVR at 1-866-899-5611
            For customer service from outside the U.S. call:                  • Unused free ATM withdrawals carry over for use through               and follow the prompts to setup this service. Each time
                      1-210-331-2262 (Collect)                                  the following month.                                                 a deposit is made to your account, you will receive an
                                                                                                                                                     automated telephone call telling you a deposit has been
 Each month you are allowed six (6) free calls to the                                                                                                made.
 automated customer service integrated voice response                                                                                              • For email notification of deposits to your account, go to
 system (IVR) to check your balance and obtain account                                                                                      Setup your website ID and password
                                                                                                                                                     and enter your personal email address. Each time a
 information. After the allocated free calls, your account                    Spend Your Funds at Your Convenience                                   deposit is made to your account, you will receive an email
 is charged $0.40 for each additional call made during                        The Iowa Electronic Access Visa Debit Card is accepted at              notification.
 the calendar month. There is never a charge for calls to                     merchant, ATM, and bank locations worldwide wherever Visa
 speak with a customer service representative to report                       debit cards are accepted. You can use your card wherever             Important: If you have questions concerning your
 a lost, stolen, or damaged card; request a card                              these brand marks are displayed:                                     unemployment claim or to update mailing address information,
 replacement; report transaction difficulties; or request                                                                                          continue to contact your nearest Iowa Workforce
 account error resolution.                                                                                                                         Development Center or go to For
                                                                                                                                                   questions specific to your debit card call 1-866-899-5611.