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					                                                                      POSITION DESCRIPTION
                                                            Ministry of Children and Family Development

POSITION TITLE:                                                                       POSITION
                                       Child Protection Worker                        NUMBER(S):           Various
DIVISION:
(e.g., Division, Region, Department)   North Region
UNIT:                                                                                 LOCATION:
(e.g., Branch, Area, District)         Child Protection                                                    Various
APPROVED CLASSIFICATION                                                               CLASS CODE
                                       SPO 24 (Growth)                                                     501180
SUPERVISOR’S TITLE:                                                                   POSITION
                                       Team Leader                                    NUMBER               Various
SUPERVISOR’S CLASSIFICATION:                                                          PHONE NUMBER:
                                       SPO 28                                                              Various

PROGRAM
The objectives are to ensure the safety and well-being of children and to assist with the preservation of the family unit.
Programs are offered under the statutory authority of various legislation.
Program areas include:
     •    Child protection and guardianship services
     •    Services to assist families in caring for their children
     •    Mental health services for children and youth
     •    Support services for youth in crisis
     •    Adoption services
     •  And other types of services provided pursuant to the powers, functions and duties of the Minister of Children and
        Family Development that are prescribed by the minister;
The Child Protection Program carries out the province’s responsibilities under the “Child, Family and Community
Service Act” to ensure that children found to be at risk of harm are protected from further abuse and neglect, and
promotes the capacity of families and communities to support children. The program administers the children in care
residential program, including foster care, contracted facilities, and independent living. Family Development Programs
ensure that families whose children are at risk of harm receive the necessary support services. Youth Services provides
programs for at-risk and sexually exploited youth, including support workers, prevention and promotion services, and
youth agreements. The Adoption Program finds adoptive homes for children permanently in care of the province. Child
and Youth Mental Health Services include operation of treatment centres and community mental health programs
ranging from prevention to intensive support and treatment. Youth Justice Programs promote rehabilitation by providing
services to those incarcerated in youth custody centres, and funding for a range of community-based alternatives to
custody.
Child and Family Services provide a continuum of programs, from preventive programs which support and maintain
families, to adoption which provides a permanent home for children who are unable to remain with their families. Family
Support Services help families stay together and function as independently as possible. Child Protection Services
programs ensure the safety and well-being of all children. Residential Services for Children-in-Care provide specialized
parenting for children who may have behavioural, emotional or physical problems and whose families are unable to care
for them.



PURPOSE OF POSITION
Under direction of the Team Leader and in accordance with legislation and Ministry policy, the Child Protection Worker
provides services mainly involving child protection, to children and families. Responsibilities involve analyzing client
problems, formulating and implementing casework plans, counselling families with goal of maintaining the family unit,
apprehending children when necessary, giving testimony in juvenile and family court, making referrals to community
resources, for temporary and permanent placements for children, and maintaining case records.




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NATURE OF WORK AND POSITION LINKS
The position has linkages to the following:
       • Division, branch, regional senior management and staff of the Ministry of Children and Family Development
       • Staff from other ministries, e.g. court services
       • Local government
       • First Nations, including Elders
       • Client and extended family
       • Community support services and service providers
       • Legal representatives
       • RCMP and other police department personnel



SPECIFIC ACCOUNTABILITIES / DELIVERABLES
1. Investigates complaints of child abuse/neglect:
        •   interviews clients, referral and other services, observing and involving appropriate agencies in the
            investigation process
        •   establishes and evaluating risk indicators to determine if child is in need of protection
        •   validates complaint or perception of problem
        •   decides or recommending a plan of action consistent with the degree of risk (may include the removal of the
            child)
        •   deals effectively with a range of feelings amongst the affected parties
2. Formulates and implements service plan:
        •   identifies client needs and problems
        •   establishes specific long and short term goals for service and prioritizing
        •   negotiates a process for achieving goals (strategies, scheduling, session required, time frames, involvement
            of extended family and other agencies, etc.)
        •   records service plan and file
        •   develops and formalizes a contract with clients and other resources
3. Ensures ongoing management of cases:
        •   monitors and evaluates progress towards established goals
        •   coordinates services and responsibilities of other workers
        •   provides consultation to other service providers as requested
        •   re-negotiates or terminates contract if necessary
        •   advises clients of availability of further services
        •   makes referrals to other agencies as appropriate
4. Prepares documents for court by:
        •   ensures accuracy, completion and proper filing of documents
        •   ensures legislative requirements and timelines for serving notice are met
5. Prepares clients for court:
        •   explains expected court behaviour and appearance, and the expected purpose, intention and possible
            outcome of each court appearance
        •   ensures client has access to legal counsel
        •   informs clients of other witnesses who will be called
        •   explains to children the necessity and implications of court

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6. Prepares and presents evidence for Family Court:
        •    analyzes case information to determine admissible evidence and develops strategies on how to present
             evidence without resorting to hearsay or opinion
        •    instructs counsel regarding type of court order sought and rationale for request
        •    implements counsel's advice in hearing preparation
        •    negotiates times and witnesses for hearing and presenting
        •    liaises with officers of the court
        •    communicates with the other party's counsel when appropriate
        •    presents testimony in a coherent, understandable and accurate manner
7. Provides service to each child admitted to the care and custody of the Director, Child, Family and Community
   Services Act:
        •    explains to the child why they are in care and involves the child in ongoing planning wherever possible
        •    responds to a child's emotional needs and recognizes the child’s need for the support of extended family, etc.
        •    visits regularly with those responsible for parenting to provide support
        •    maintains the involvement of the natural parent where possible
        •    ensures natural parents receive assistance in increasing parenting skills if a child is to be returned
        •    completes a background study on the child to be relinquished
        •    prepares the child and parents for adoption placement
        •    develops a Life Plan with one of three objectives: reuniting the child with the family, placing the child for
             adoption, or placing the child into a permanent family setting
8. Fulfills responsibilities of legal guardian:
        •    provides statutory services to feed, clothe, and house the child
        •    provides opportunities for the child's social, developmental, intellectual and moral development
        •    ensures documentation is complete and up-to-date
        •    attends court or arranges for legal service as required
        •    identifies a child's specific needs and develops a plan to address them
9. Prepares child for independence by:
        •    ensures life skills are learned through appropriate placement and support of placement
        •    maintains relevant file and provides relevant information to child
10. Performs other related duties as required: may be required to do on-call after hours work.

FINANCIAL RESPONSIBILITY
Moderate financial responsibility to recommend/authorize a narrow range of expenditures such as support services to
families as per the Chart of Accounts.


DIRECT SUPERVISION (i.e., responsibility for signing the employee appraisal form)
Role                                                                               # of Regular FTE’s      # of Auxiliary FTE’s
Directly supervises staff
Supervises staff through subordinate supervisors

PROJECT /TEAM LEADERSHIP OR TRAINING (Check the appropriate boxes)
                     Role                         # of FTE’s                              Role                        # of FTE’s
Supervises students or volunteers                              Provides formal training to other staff
Lead project teams                                             Assigns, monitors and examines the work of staff

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SPECIAL REQUIREMENTS
Knowledge of Aboriginal issues as they relate to child welfare and a willingness to work in partnership with Aboriginal
families, elders and communities to provide best practice for Aboriginal children and families through an Aboriginal lens.
Skills required to effectively work and provide supportive guidance to caregivers and communities who are experiencing
stressful and complex situations; high level of care and attention to provide consultation, guidance and support to
children, youth, caregivers and families in an attempt to resolve or stabilize crises and/or stressful situations; high level of
care and attention to crisis intervention to determine alternative placements. Ability to work with and facilitate group
processes.
Valid driver’s license; Criminal Record Review Act Check and Police Record Check.

TOOLS / EQUIPMENT
Moderate responsibility to set up and maintain a project information system of case notes and documentation for potential
court action; moderate co-ordination and dexterity to drive vehicles to visit homes, communities.


WORKING CONDITIONS
Physical effort to regularly lift and carry children of moderate weight; and their belongings; opportunity to work with foster
families facing challenges which may occasionally involve exposure to unpleasant dealings in often emotionally charged
situations. Involvement in group processes where individuals may be experiencing emotional distress. Travel and
community outreach is required.

PREPARED BY
NAME:                                      DATE:




EXCLUDED MANAGER AUTHORIZATION

I confirm that:
    1. the accountabilities / deliverables were assigned to this position effective: (Date).
    2. the information in this position description reflects the actual work performed.
    3. a copy has / will be provided to the incumbent(s).

NAME:                                      SIGNATURE:                                  DATE:




ORGANIZATION CHART

Deputy Minister
       Assistant Deputy Minister
                Regional Executive Director
                       Regional Operations Director
                               Community Services Manager
                                       Team Leader
                                              Child Protection Worker




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STAFFING CRITERIA
EDUCATION
BSW or MSW, or BA Child and Youth Care, or M.Ed. Counselling/MA Clinical Psychology with completion of a practicum
in family and child welfare (see definition attached). Preference may be given to applicants with previous child protection
experience or applicants who have successfully completed the Child Welfare/Child Protection Specialization within their
degree program, including a practicum within a child protection setting.
KNOWLEDGE
    -   Ministry goals, objectives, programs, services and standards related to Child Protection, Social Work, Family
        Support and Guardianship
    -   Legislation and practices related to Child Protection, Social Work, Family Support and Guardianship
    -   Behavioural, emotional, or physical problems presented by children and youth
    -   Issues and challenges of working in a Child Protection environment
    -   Key issues to consider when determining delivery of services in a multicultural environment
    -   Community development practices, out-of-care options and awareness of inter-provincial protocol transfers
    -   Discipline versus abuse
    -   Integrated Case Management to promote the integration of services that focuses on children, recognizes diversity
        and maximizes participation of clients.
    -   Ethics and professional approaches to resolve ethical dilemmas in working with clients
    -   Strong understanding of social, economic, political and historical concerns in aboriginal communities.
SKILLS & ABILITIES
    -   Manage issues/challenges of working in a Child Protection environment
    -   Ensure one’s own and client’s safety
    -   Effectively deal with disclosure of sexual abuse
    -   Identify risk factors
    -   Establish intervention approaches
    -   Apply integrated case management
    -   Apply Professional ethics to the general work situation
    -   Establish and maintain effective working relationships with internal and external individuals and groups
    -   Communicate in an appropriate manner, orally and in writing, with internal and external individuals and groups to
        share information, represent the goals and objectives of the client and ministry and reach agreement on issues
    -   Manage one’s own workload effectively, efficiently and independently, achieving results within acceptable time
        frames taking into consideration changing priorities
    -   Deal effectively with conflict and apply dispute resolution procedures, problem solving and negotiation skills in an
        effective and collaborative manner
    -   Use computers for Email, word processing and other standard computer applications
PROVISOS:
    -   Transportation arrangements must meet the operational requirements of the Ministry
    -   May be required to use own vehicle on an expense account basis
    -   Travel may be required
    -   Will be subject to satisfactory reference check, as well as criminal record review and police record checks.

COMPETENCIES
Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups and across the
organization to achieve group and organizational goals. It includes the desire and ability to understand and respond
effectively to other people from diverse backgrounds with diverse views.
Service Orientation implies a desire to identify and serve customers/clients, who may include the public, co-workers,
other branches/divisions, other ministries/agencies, other government organizations, and non-government organizations.
It means focusing one’s efforts on discovering and meeting the needs of the customer/client.
Results Orientation is a concern for surpassing a standard of excellence. The standard may be one’s own past
performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has
set; or even improving or surpassing what has already been done (continuous improvement). Thus, a unique
accomplishment also indicates a Results Orientation.
Partners with Stakeholders is the desire to work co-operatively with all stakeholders to meet mutual goals. It involves an
awareness that a relationship based on trust is the foundation for success in delivering results.

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Initiative involves identifying a problem, obstacle or opportunity and taking appropriate action to address current or future
problems or opportunities. As such, initiative can be seen in the context of proactively doing things and not simply thinking
about future actions. Formal strategic planning is not included in this competency.
Organizational Awareness is the acumen to appreciate and the ability to use the power relationships in either one's
own, or other, organization(s). This includes the ability to identify the real decision-makers and the individuals who can
influence them; and to predict how new events or situations will affect individuals and groups within the organization.
Listening, Understanding and Responding is the desire and ability to understand and respond effectively to other
people from diverse backgrounds. It includes the ability to understand accurately and respond effectively to both spoken
and unspoken or partly expressed thoughts, feelings and concerns of others. People who demonstrate high levels of this
competency show a deep and complex understanding of others, including cross-cultural sensitivity.
Problem Solving and Judgement is the ability to analyze problems systematically, organize information, identify key
factors, identify underlying causes and generate solutions.


                           DEFINITION of a Practicum in Family and Child Welfare Services
                                      (For M.Ed. Counselling/MA Clinical Psychology)

Practicum defined: A course of study in a practice setting designed especially for clinicians that involves the supervised
practical application of a previously studied theory. A practicum is structured, supervised, involves a minimum number of
hours and is evaluated by a supervisor.
Family and Child Welfare defined: A family and child welfare practicum placement occurs in an agency/organization
that provides services to children and/or children and families.
A family and child welfare placement occurs in an agency/organization where a student has the opportunity to practice
assessing children and families, developing and providing intervention services to children and or families.




Information Links:

    Ministry overview:
    http://www.mcf.gov.bc.ca/about_us/overview.htm

    Ministry programs and services:
    http://www.gov.bc.ca/bvprd/bc/channel.do?action=ministry&channelID=-8379&navId=NAV_ID_province

    Ministry standards:
    http://www.mcf.gov.bc.ca/child_protection/pdf/cfd_ss_july04.pdf

    “Child, Family and Community Services” Legislation:
    http://www.qp.gov.bc.ca/statreg/stat/C/96046_01.htm

    Integrated Case Management:
    http://www.mcf.gov.bc.ca/publications/integ_manage.htm

    Ministry, North Region Map:
    http://www.mcf.gov.bc.ca/regions/north/index.htm

    “New Relationship”:
    http://www.gov.bc.ca/themes/new_relationship.html




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