Curriculum Vitae Journal Publications

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					                                        Curriculum Vitae


Dr Andy C. L. YEUNG
Associate Professor and Associate Head,
Department of Logistics and Maritime Studies,
M637, Li Ka Shing Tower,
The Hong Kong Polytechnic University,
Hung Hom, Kowloon,
Hong Kong
Tel: (852) 2766 4063
Fax: (852) 2330 2704
E-mail: lgtandyy@polyu.edu.hk

Education

Nov., 1995 – Aug., 1999         Doctor of Philosophy (Ph.D.) in Operations Management
                                The University of Hong Kong, Hong Kong

Sept., 1993 - Oct., 1994        Master of Science (M.Sc.) in
                                Manufacturing Systems Engineering and Management
                                University of Bradford, United Kingdom

Career History

Nov., 2007 – Present            Associate Professor
Aug., 2008 – Present            Associate Head
                                Department of Logistics and Maritime Studies

Feb., 2002 – Oct., 2007         Assistant Professor
                                Department of Logistics (2003-2007)
                                Department of Management (2002-2003)
                                The Hong Kong Polytechnic University

Mar., 2000 – Feb., 2001         Certification Officer
                                International Business Certification Section
                                SGS Societe Generale de Surveillance (Hong Kong) Limited


Journal Publications

Selected Publications:

Yee, R. W. Y., A. C. L. Yeung and T. C. E. Cheng (2008), The Impact of Employee Satisfaction on
Quality and Profitability in High-contact Service Industries, Journal of Operations Management, Vol.
26, No. 5, pp. 651-668.

Yeung, A. C. L. (2008), Strategic Supply Management, Quality Initiatives and Organizational
Performance, Journal of Operations Management, Vol. 26, No. 4, pp. 490-502.

Yeung, A. C. L., T. C. E. Cheng and K. H. Lai (2006), An Operational and Institutional Perspective of
Total Quality Management, Production and Operations Management, Vol. 15, No. 1, pp. 156-170.

Yeung, A. C. L., T. C. E. Cheng, and K. H. Lai (2005), An Empirical Model for Managing Quality in
the Electronics Industry, Production and Operations Management, Vol. 14, No. 2, pp. 189-204.

Yeung, A. C. L., T. C. E. Cheng and L. Y. Chan (2004), From Customer Orientation to Customer
Satisfaction: The Gap between Theory and Practice, IEEE Transactions on Engineering Management,
Vol. 51, No. 1, pp. 85-97.

Zhao, X., A. C. L. Yeung and T. S. Lee (2004), Quality Management and Organizational Context in
Selected Service Industries of China, Journal of Operations Management, Vol. 22, No. 6, pp. 575-587.

Yeung, A. C. L., L. Y. Chan and T. S. Lee (2003), An Empirical Taxonomy on Quality Management
Systems: A Study of the Hong Kong Electronics Industry, Journal of Operations Management, Vol. 21,
No. 1, pp. 45-62.

Other Journal Publications:

Lee, P. K. C., A. C. L. Yeung and T.C.E. Cheng (2008), Supplier Alliances and Environmental
Uncertainty: An Empirical Study, International Journal of Production Economics, Accepted.

Yeung, W. Y., A. C. L. Yeung and T. C. E. Cheng (2008), Specific customer knowledge and operational
performance in apparel manufacturing, International Journal of Production Economics, Accepted.

Yee, R. W. Y., A. C. L. Yeung and K. H. Lai (2008), Service-Profit Chain: Review and Extension, Total
Quality Management and Business Excellence, Accepted.

Sousa, R., A. C. L. Yeung and T. C. E. Cheng (2008), Customer Heterogeneity in Operational E-Service
Design Attributes: An Empirical Investigation of Service Quality, International Journal of Operations
and Production Management, Vol. 28, No. 7, pp. 592-614.

T. C. E. Cheng, L. C. F. Lai and A. C. L. Yeung (2008), The Driving Forces of Customer Loyalty: A
Study of Internet Service Providers in Hong Kong, International Journal of E-Business Research, Vol.
4, No. 4, pp. 26-42.

Yeung, A. C. L., R. W. Y. Yee and K. H. Lai (2007), Organizational Learning, Innovativeness and
Organizational Performance: A Qualitative Investigation, International Journal of Production
Research, Vol. 45, No. 11, pp. 2439-2477.

Lai, K. H., C. W. Y. Wong, T. C. E. Cheng, and A. C. L. Yeung (2006), Antecedents and consequences
of electronic product code adoption and its implications for supply chain management: a framework and
propositions for future research, Maritime Economics and Logistics, Vol. 8, No. 4, p. 311-340.

Lo, V. H. Y., A. H. W. Yeung and A. C. L. Yeung (2007), How Supply Quality Management Improves
Organizational Quality Performance: A Study of Chinese Manufacturing Firms, International Journal
of Production Research, Vol. 45, No. 10, pp. 2219-2243.

Li, Wenli, P. K. Humphreys, A. C. L. Yeung and T. C. E. Cheng (2007), The Impact of Specific
Supplier Development Efforts on Buyer Competitive Advantage: An Empirical Model, International
Journal of Production Economics, Vol. 106, pp. 230-247.

Yeung, A. C. L. (2006), The Impact of Third-Party Logistics Performance on the Logistics and Export
Performance of Users: An Empirical Study, Maritime Economics and Logistics, Vol. 8, pp. 121-139.

Cheng, T. C. E., D. Y. C. Lam and A. C. L. Yeung (2006), Adoption of Internet Banking: An Empirical
Study in Hong Kong, Decision Support Systems, Vol. 42, No. 3, pp. 1558-1572.

Lai, K. H., T. C. E. Cheng and A. C. L. Yeung (2005), Relationship Stability and Supplier Commitment
to Quality, International Journal of Production Economics, Vol. 96, No. 3, pp. 397-410.

Lo, V. H. Y., D. Sculli, A. H. W. Yeung and A. C. L. Yeung (2005), Integrating Customer Expectation
into the Development of Business Strategies in a Supply Chain Environment, International Journal of
Logistics: Research and Applications, Vol. 8, No. 1, pp. 37-50.

Lai, K. H., T. C. E. Cheng and A. C. L. Yeung (2004), An Empirical Taxonomy for Logistics Service
Providers, Maritime Economics and Logistics, Vol. 6, pp. 199-219.

Yeung, A. C. L., T. S. Lee, and L. Y. Chan (2003), Senior Executives' Perspectives and ISO 9000
Effectiveness: An Empirical Research, International Journal of Production Research, Vol. 41, No. 3,
pp. 545-569.

Yeung, A. C. L. and L. Y. Chan (1999), Towards TQM for Foreign Manufacturing Firms Operating in
Mainland China, International Journal of Quality and Reliability Management, Vol. 16, No. 8, pp.
756-782.

Yeung, A. C. L. and L. Y. Chan (1998), Quality Management System Development, Some Implications
form Case Studies, Computers and Industrial Engineering, Vol. 35, No. 1, pp. 221-224.


Professional Services:

Editorial Review Board, Journal of Operations Management, Since June, 2008.


Competitive Earmarked Research Grant (CERG)

CERG 2004
Investigators :     Andy C. L. Yeung (PI), T. C. Edwin Cheng
Project Title :     A Longitudinal Study of the Implications of Business Certification for Financial
                    Performance and Senior Management Compensation
Total Grant   :     HK$309,500 (Funded)

CERG 2003
Investigators :     Andy C. L. Yeung (PI), Kee-hung Lai, T. C. Edwin Cheng
Project Title :     An Empirical Study of the Implications of Organizational Learning on
                    Innovativeness and Organizational Performance
Total Grant   :     HK$186,000 (Funded)