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					ARKANSAS




ELIGIBLE SERVICES
     Presented by
    Becky Rains
                    1
                                     Overview
•   Categories of Service
•   Eligible Services List (ESL)
•   Proposed ESL Changes
•   Special Eligibility Conditions
•   Item 21 Attachments




                                            2
                        Eligible Services
• Four categories of service
  – Priority 1 (funded first)
     • Telecommunications Services
     • Internet Access
  – Priority 2 (starts with neediest applicants)
     • Internal Connections
     • Basic Maintenance of Internal
       Connections
                                               3
      Telecommunications Service
• The transmission, between or among points
  specified by the user, of information of the user‘s
  choosing, without change in the form or content
  of the information as sent and received.
      • Examples: ATM, T-1, Centrex, Local and Long
        Distance Telephone Service, Cellular Service and
        Paging Service
   – Rule of thumb:
      • USAC funds the various types of services
      • USAC does NOT fund end-user equipment - e.g.,
        telephone sets
                                                           4
                             Internet Access
• Basic conduit access to the Internet or for
  services that are an integral component
  part of basic conduit access.
     • Examples: T-1, DSL, DS-3, and Wireless service
        – Eligibility also extends to email and Web
          hosting services
  – Rule of thumb:
     • USAC funds the conduit to the Internet
     • USAC does NOT fund content

                                                        5
                   Internal Connections
• Components at the applicant site that are
  necessary to transport information to the
  school or library.
     • Examples: Access Points, Routers, Switches,
       Hubs, Wiring, PBXs and Codecs
  – Rule of thumb:
     • USAC funds items that get the information to the
       classroom or room in the library
     • USAC does NOT fund end-user equipment such
       as telephones (including IP telephones) or laptops
                                                            6
            Basic Maintenance of IC
• Ensures the necessary and continued operation
  of eligible internal connection components at
  eligible locations.
     • Ex: Repair and upkeep of eligible hardware, wire
       and cable maintenance.
  – Rule of thumb:
     • USAC funds basic technical support of eligible
       hardware.
     • USAC does NOT fund end-user support such as a
       student calling a help desk for technical
       assistance.
                                                          7
                 Eligible Services List
• Posted on USAC website
• Provides guidance to applicants and
  service providers on the eligibility of
  products and services under E-rate
• Organized by category of service
• Revised and updated each year in
  advance of the application window

                                            8
                  Eligible Services List
• Five sections            • Three special
  – Telecommunications       areas with
    Services                 additional
  – Internet Access          information
  – Internal Connections     – Special Eligibility
  – Basic Maintenance          Conditions
    of Internal              – Glossary
    Connections              – Index
  – Miscellaneous
                                                     9
                 Eligible Services List
• ESL approval process
  – USAC supplies suggested changes to the
    FCC by June 30
  – FCC issues draft ESL for comments and reply
    comments
  – After reviewing comments and making any
    necessary changes, FCC issues final list for
    upcoming funding year
  – Funding year application window opens 60
    days after ESL issued (unless rule waived)
                                               10
   Proposed Clarifications
• If it‘s not in the List, you should presume
  that it‘s not eligible
  – Don‘t rely on wishful thinking
• Funding requests must be cost effective
• Components that are partially eligible
  must be cost allocated in order to
  receive funding

                                           11
   Proposed Clarifications
• The Children‘s Internet Protection Act
  (CIPA) applies to requests for Internet
  access, even if funded in the telecom
  category
• Non-telecom services used outside of
  eligible locations are not eligible
  – Blackberry e-mail
  – Text messaging on cell phones

                                            12
        Internet Access
• Basic conduit access to the Internet:
  – Browsing the World Wide Web
  – Internet-based email
• NOT basic conduit access to the
  Internet:
  – Video conferencing between school sites
  – Voice over IP phone services
  – Virtual Private Networking

                                              13
   Proposed Clarifications
• Internet access is limited to only basic
  conduit access, and not direct
  connectivity between sites
• Keyboard-video-monitor (KVM) switch is
  eligible as internal connections
• Standby and redundant components,
  and components not active and online,
  are not eligible
                                        14
   Proposed Clarifications
• Basic maintenance services are
  provided under a contract
• Additional emphasis on FCC criteria for
  BMIC eligibility—―ordinarily provided‖ to
  those not receiving E-rate discounts



                                          15
       Proposed Change
• A separately priced firewall service is
  not eligible in the Internet access
  category of service
  – Firewalls are provided as an integral
    component part of Internet access
  – An additional firewall service goes beyond
    ―basic conduit access‖

                                             16
   Internet Access Limits

• USAC Announcement of February 2005:
  – ―Funding in this category will not be
    provided for transport of point-to-point
    connectivity of data, video, or voice
    applications that are to be provided only by
    eligible telecommunications carriers‖



                                              17
    Internet Access Limits
• USAC has continually cautioned
  applicants and service providers that
  Internet access is limited to ―basic
  conduit access‖
• Yet USAC continues to receive reports
  that IA funding is being used for
  additional purposes

                                          18
      Educational Purpose
• Presumption that activities on school and
  library grounds are for eligible purposes
• However, E-rate funded products and services
  should not be used be
  services should not for: used for:
   – Political activity
   – Commercial purposes
   – Non-educational purposes
• Some telecommunications services can be
  used off-site, e.g., cell phones for bus drivers

                                                 19
Misusing the Eligible Services
             List
• USAC in some cases sees funding
  requests based on misinterpretations of
  the ESL
• These mistakes typically involve
  selective and incomplete reading
• USAC is not able to fund ―creative
  interpretations‖ that are not based on
  FCC policies
                                        20
 Eligibility Errors– Selective
            Reading
• Wrong: ―Wide Area Network facilities may be
  eligible for funding as a part of Internet
  access…‖
• Maybe this means that any use of an Internet
  access Wide Area Network is okay.
• But the full sentence indicates that service
  must be limited to basic conduit access to the
  Internet

                                              21
 Eligibility Errors– Selective
            Reading
• Wrong: ―A wireless Internet access service
  designed for portable devices may be
  funded…‖
• Maybe this means that Internet access on cell
  phones outside of an eligible location can be
  funded.
• But the full ESL entry limits service only to
  eligible locations


                                             22
 Eligibility Errors– Selective
            Reading
• Wrong: Maintenance of Internal Connections
  includes configuration changes.
• Maybe this means that configuration changes
  of any scope or magnitude will be funded.
• But the ESL entry indicates that funding is
  provided only for basic maintenance services
  ordinarily provided to those not receiving E-
  rate discounts

                                             23
 Eligibility Errors– Selective
            Reading
• Wrong: Video services are listed as
  conditionally eligible in the
  telecommunications category of service
• Maybe this indicates that all parts of a video
  distance learning service are eligible
• But the ESL entries limit eligibility only to the
  telecommunications circuits that enable
  distance learning

                                                  24
USAC Advice for Using the ESL
 • Take advantage of E-rate within the
   limits of program rules to obtain
   supportable products and services
 • Avoid questionable (incorrect)
   interpretations
 • Use the List to provide clear and correct
   information to USAC
                                          25
USAC Advice for Using the ESL
 • Remember that the ESL indicates the
   conditions for eligibility.
 • Products and services must be used in
   certain ways to be eligible for funding
 • Think of the List as the ―Conditionally
   Eligible Services List‖


                                             26
      ‗08 Proposed ESL Changes
• Centrex as basic phone service
• How distance learning and video
  conferencing may be eligible as Internet
  Access
• A definition of eligible web hosting
• ―Failover‖ products or services added to
  the Other Miscellaneous Ineligible
  Components section as ineligible
                                             27
Telecom or Internet Access?



        • This is a direct link between two eligible
          schools, also known as a point to point
          connection.
        • This is only eligible as a
          Telecommunications service and must be
          provided by an eligible
          Telecommunications carrier.
        • Why? Because it is not being used to
          access the Internet.

                                                28
                Eligible as Internet Access?
                            Internet
                                             Configuration:
                                             1x T-1 between HS and Elem
Elementary School
                            T-1 line         1x T-1 from Elem to the Internet
                         • Eligibility:
                              – Eligible at Telecom
                              – Conditionally Eligible in IA
              T-1 line
                         • IA Conditions:
                              – Must be used as basic conduit access
                              – Must be the most cost effective means of
                                accessing the Internet and documentation to
                                support its cost effectiveness
High School


                                                                         29
Eligible as Telecom?




                   30
     Special Eligibility Conditions
• Ancillary use
• Cost allocation
• Cost allocation for file servers
• Eligible users and locations
• Internet Access with ineligible features
• Leased Wide Area Network (WAN)
  infrastructure (On-premise P1 equipment)
• WAN vs. LAN components
                                             31
     Wide Area Networks
• Applicants cannot have an ownership
  interest
• Service provider up-front costs are
  limited
• Priority 1 equipment located at the
  applicant site must meet certain
  conditions

                                        32
                             Ancillary Use
• In general, if a product or service contains
  ineligible functionality, that functionality
  must be removed through cost allocation
• Functionality ancillary to principle use OK
  – Price cannot be determined separately
  – Combined offering is most cost-effective
    solution without regard to the value of
    ineligible functionality

                                               33
                             Cost Allocation
• If a product or service contains both
  eligible and ineligible functionalities or
  uses, the ineligibles must be cost-
  allocated out
  – Clear delineation must exist between eligible and
    ineligible components
  – Several methods can be used, but must be based
    on tangible criteria that yield a realistic result
  – Price for eligible portion must be most cost-
    effective means of receiving the eligible service

                                                    34
   Cost Allocation – File Servers
• File servers can be used
  simultaneously for multiple
  purposes, some eligible and
  some ineligible
 –Simplified method of cost allocation
  available based on simple averaging
  of the different functions
                                     35
   Cost Allocation – File Servers
• Example – file server used as
  –Email server (eligible)
  –Firewall server (eligible)
  –Storage of non-email end user files
   (ineligible)
• Two out of three functions are
  eligible, so 67% of cost is eligible
                                         36
             Eligible Users/Locations
• Eligible users and locations are those that
  are involved in activities that are integral,
  immediate, and proximate to the education
  of students or the provision of library
  services to patrons
  – Employees of a school or library
  – Non-instructional facilities (NIFs)
  – Wireless telephone services (bus driver
    delivering children to/from school, library staff
    in bookmobile, teachers/staff on field trip)
                                                    37
      Internet Access + Ineligibles
• Examples of ineligibles that may be
  included in Internet access service
  offerings but should be cost allocated
   – Specialized content
   – Caching services
   – Filtering services



                                           38
       Leased WAN Infrastructure
• WAN network facilities may only be
  leased, not owned, by applicants
• Limitations on initial implementation costs
  for service provider infrastructure
• Other eligibility conditions
  – Exclusive access limitations
  – Amortization requirements
• WAN Fact Sheet has detailed information
                                                39
                            WAN vs. LAN
• WAN = Wide Area Network
• LAN = Local Area Network
• Rebuttable presumption – a connection is
  not an Internal Connection if it crosses a
  public right-of-way
  – LAN is considered Internal Connections
  – WAN is not Internal Connections because it
    runs from demarcation point at school or
    library to a point outside

                                                 40
                PIA Contact Reasons
Generic or incomplete responses
• General make and model information only
  – Say ―Company X‘s D1542 router,‖ not ―high
    speed router.‖
• BMIC request noting maintenance on
  ―eligible products and services.‖
  – Be sure to provide the make, model and
    quantity for all equipment being maintained.

                                                   41
                PIA Contact Reasons
Generic or incomplete responses (cont.)
• The type of phone service is listed but
  there is no line count.
  – Provide the number of lines when submitting
    the Item 21 attachment.
• Digital Transmission Services request
  doesn‘t include bandwidth
  – Provide the speed of the services being
    provided such as 8mbps or 100mbps…

                                                  42
                 PIA Contact Reasons
Missing server functionality information
• Requesting a File/Network/Web server
  without stating the functionality
  – State the specific functionality in your Item 21
    attachment, such as DHCP, DNS, Proxy, E-
    mail
  – This applies for both IC and BMIC requests



                                                   43
44
Probability for Priority 2 Funding
  • Historically, discounts rates of 85% and
    above have received Priority 2 funding
  • Lowest funded Priority 2 level since
    2000 has been 70% in FY2003
  • ―Past performance is no guarantee of
    future results‖

                                           45
Service Eligibility High Points
• Each category has its own rules for eligibility
   – Be sure to apply in the correct category of service
• Products and services are ―conditionally
  eligible‖
• Telecommunications services must be
  provided by a telecommunications carrier


                                                       46
Telecommunications Services
• School and libraries have ―maximum
  flexibility‖ to obtain ―commercially
  available telecommunications services‖
  for meeting their needs
• Examples: landline phone service,
  cellular phone service, data lines like
  ISDN and T-1
                                        47
         Internet Access
• Key differences between E-rate funding
  for telecom and Internet access
  – Service providers need not be
    telecommunications carriers
  – Service is strictly limited to ―basic conduit
    access‖ to the Internet
  – No direct connectivity between sites (i.e.,
    telecommunications services) is allowed

                                                    48
     Internal Connections
• ―Internal Connections‖ refers to the
  products and services provided at
  applicant sites
• This is the only funding category that
  allows purchases by applicants
• If it crosses a public right of way, it‘s not
  Internal Connections
                                             49
     Internal Connections
• To be eligible for funding, the products
  To be eligible for funding, the products
  or service must be ―necessary to
  transport information‖ to school
  classrooms or public areas of a library.
• The product or service must be an
  ―essential element‖ in the transmission
  of information within the school or library
                                           50
     Internal Connections
• Eligibility can be complex because it can
  depend on how a product is used
• E.g., network server
  – Eligible if used as an email server
  – Not eligible if used to store other types of
    end user files


                                                   51
     Internal Connections
• Remember that the 2-in-5 rule applies to
  Internal Connections funding requests
  – Entity-specific
  – Starts with Funding Year 2005




                                        52
     Basic Maintenance of
 Internal Connections (BMIC)
• Not subject to the 2-in-5 rule
• Not just any maintenance and support
  activity will be funded
• Caution: if a contract goes beyond what
  the FCC defines as basic maintenance,
  the entire contract will be denied

                                       53
     Basic Maintenance of
 Internal Connections (BMIC)
• Basic maintenance provides the
  services necessary so that eligible
  equipment will ―serve its intended
  purpose with the degree of reliability
  ordinarily provided in the marketplace to
  entities receiving such services without
  e-rate discounts.‖
                                         54
     Basic Maintenance of
 Internal Connections (BMIC)
• Eligible:
  – Repair and upkeep of eligible hardware
  – Wire and cable maintenance
  – Basic technical support
  – Configuration changes



                                             55
     Basic Maintenance of
 Internal Connections (BMIC)
• Example 1: Funding request includes
  only basic maintenance of eligible
  components
  – Approved




                                        56
     Basic Maintenance of
 Internal Connections (BMIC)
• Example 2: Funding request is limited
  to basic maintenance but also includes
  service to ineligible components
  – Approved with dollar modification if
    ineligible services are less than 30% of
    funding request
  – Denied if ineligible services are 30% or
    more of funding request
                                               57
     Basic Maintenance of
 Internal Connections (BMIC)
• Example 3: Funding request goes
  beyond basic maintenance but is for
  service only for eligible components
  – Denied




                                         58
     Basic Maintenance of
 Internal Connections (BMIC)
• Example 4: Funding request goes
  beyond basic maintenance and includes
  service to ineligible components
  – Denied




                                     59
     Basic Maintenance of
 Internal Connections (BMIC)
• Not eligible:
  – Activities that are not maintenance
  – Activities that are not basic
  – 24-hour network monitoring
  – Network management
  – Client access licenses


                                          60
     Basic Maintenance of
 Internal Connections (BMIC)
• Caution: if a contract goes beyond what
  the FCC defines as basic maintenance,
  the entire contract will be denied
• Don‘t jeopardize your funding request by
  including components that go beyond
  basic maintenance

                                        61
    Determining Eligibility
• How can applicants and service
  providers know what is eligible and what
  is not?
  – Rely on the FCC‘s Eligible Services List
  – Also utilize USAC website documents



                                               62
   For More Information…
• Schools & Libraries website
  – www.usac.org/sl
  – Eligible Services Framework
  – Eligible Services List




                                  63
Additional Information / Further
             Details
• The basics of E-rate are reasonably
  straightforward
• But several areas for special
  consideration exist
• Extensive information exists on the
  USAC website


                                        64
       Cost Effectiveness
• Applicants are required to certify that:
  – The most cost effective offering was
    chosen among the bids received
  – The selected bid is the most cost effective
    means of meeting educational needs and
    technology plan goals
  – See SL News Brief of March 31, 2006 for
    additional information

                                                  65
        Cost Effectiveness
• FCC‘s Ysleta Order has this example: ―[A]
  proposal to sell routers at prices two or three
  times greater than the prices available from
  commercial vendors would not be cost
  effective, absent extenuating circumstances.‖
• FCC does not currently have ―bright line‖
  standards for evaluating cost effectiveness



                                                66
       Cost Effectiveness
• USAC will not approve funding requests that
  have unreasonable costs compared to the
  marketplace
  – The selected bid must be cost-effective compared
    to prices available commercially
• Applicants are provided an opportunity to
  explain why a funding request has higher-
  than-expected costs
  – USAC questions to applicants are targeted to the
    issues seen

                                                       67
        Two-in-Five Rule
    for Internal Connections
               Training for Success
            September – October 2006
           Schools and Libraries Division

Washington, DC • Boston • Seattle • St. Louis • Atlanta • Houston • San Diego   68
            What is 2-in-5?
• Each entity (school, library or non-
  instructional facility) can receive Internal
  Connections only 2 out of every 5 years
• Started in FY 2005
• FY 2007 is the first year where entities will
  be ineligible for Internal Connections
  funding based on this rule.
• Waivers available for directly affected
  Hurricane Katrina entities
                                              69
                  Why?
• FCC rule created to ensure that the same
  entities did not receive Internal
  Connections funding year after year
• Provides opportunity for other schools and
  libraries to receive limited Internal
  Connections funding



                                           70
       More specifics, please
• Entities can use any two years in a five
  year span, counting backwards and
  forwards
• This applies at the individual entity level
  (individual school, library, or non-
  instructional facility)
• If you receive ANY internal connections
  commitments in a given fund year, you are
  using that year.
                                            71
       When do I use a year?
• Individual entities use a year when:
  – An FRN that includes that entity on the Block
    4 worksheet is committed funds for Internal
    Connections.
  – Rule applies regardless of the Billed Entity on
    the application

Tip: Carefully review the entities in Block 4 –
  only include those that will actually get
  service
                                                  72
        What‘s not included?
• Basic Maintenance of Internal
  Connections request are not subject to this
  rule.
  – Each entity can receive maintenance every
    year
• Priority 1 services are not subject to this
  rule


                                                73
                  2-in-5 …
• Does not limit the amount of Internal
  Connections funds that an entity can receive in a
  fund year (assuming necessary resources are in
  place)
• Does not count years used based on whether or
  not you have invoiced USAC
• Applies regardless of the type of IC services
   – For example, you don‘t have two years to get
     routers and two different years to get PBXs

                                                 74
        Counting your years
• Entities can receive Internal Connections
  funding only 2 out of every 5 years
• Example 1:
  – 2005: Funded for any IC
  – 2006: Funded for any IC
  – 2007: Not Eligible
  – 2008: Not Eligible
  – 2009: Not Eligible
  – 2010: Eligible
                                              75
        Counting your years
• Example 2:
  – 2005: Funded for any IC
  – 2006: Internal Connections denied
  – 2007: Eligible
  – 2008: Eligible
  – 2009: Eligible
  – 2010: Eligible


                                        76
        Counting your years
• Example 3:
  – 2005: Funded for any IC
  – 2006: Internal Connections denied
  – 2007: Funded for any IC
  – 2008: Not Eligible
  – 2009: Not Eligible
  – 2010: Eligible


                                        77
        Counting your years
• Example 4:
  – 2005: Funded for any IC
  – 2006: Internal Connections pending
  – 2007: Might be Eligible
  – 2008: Might be Eligible
  – 2009: Might be Eligible
  – 2010: Might be Eligible


                                         78
        How do I undo this?
• Applicants can cancel FRNs (and return
  expended funds) to get back their year
• Applicants can unbundle FRNs to release
  some of the entities included in the Block 4
  funding requests
  – Discount rate will be recalculated
  – Funding request will be reduced
  – Any funds paid out by USAC must be returned

                                             79
      Online Filing Assistance
• When you file online for Internal
  Connections requests in 2008, USAC will
  check the status for each entity in the cited
  Block 4 worksheet
• Error messages will be displayed if the
  entity:
  – May not be eligible for funding
  – Is not eligible for funding

                                              80
          Online Advisories
• One or more entities may not be eligible
  for IC:




                                             81
            Online Advisory
• One or more entities is ineligible for IC:




                                               82
               Online Tool
• USAC has created a new tool to help you
  determine the 2-in-5 status for entities
• Look up information by
  – Entity number(s)
  – FRN(s)
  – Form(s) 471
  – SPIN(s)


                                             83
Enter search information




                           84
FRN Detail




             85
86
      Item 21 Attachment
• Each Funding Request must include an
  Item 21 Attachment that describes the
  products and services being requested.
• The Item 21 Attachment is generally:
  – A narrative description of the funding
    request…
  – And a line-item listing of the products
    and/or services requested…
  – With associated costs

                                              87
Block 5 of Form 471




                      88
Block 5 of Form 471




                      89
                         Item 21 Attachment
Narrative description:



              Product or Service                           Extended Pre-discount Cost
Quantity                           Unit Cost
                 Description                   Recurring         Non-Recurring          Total




Additional Information:




                                                                                                90
       Item 21 Attachment
• Other formats are possible
  – Copy of a representative telephone bill
  – Copy of contract with service provider
• Service providers can (and should) assist
  applicants in the preparation of the Item 21
  Attachment
• Applicants should share the Item 21
  Attachment with the service provider

                                                 91
      Item 21 Attachment
• The Item 21 Attachment is an
  opportunity
• If correct, clear, and complete, USAC
  review is improved




                                          92
      Item 21 Attachment
• USAC encourages the use of the online
  Item 21 Attachment system
  – Less to go wrong
  – Provides a consistent format for USAC
    reviewers
• But currently the online system is best
  suited for smaller funding requests

                                            93
      Item 21 Attachment

2006 Applications           39,817
Apps using online Item 21   15,882 (40%)


2006 Funding Requests       123,676
FRNs using online Item 21   41,617 (34%)



                                           94
95
 Online Item 21 Attachment
• Tips for speedier reviews:
   – Specify number of phone or data lines
   – Specify type of high speed line, e.g., DSL,
     ATM, T-1, etc.
   – For Internal Connections, specify
     ―functions‖ and ―product types‖
   – Include component costs for complex
     funding requests

                                                   96
 Online Item 21 Attachment
• Tips for speedier reviews:
   – Match descriptions in Item 21 Attachment
     to USAC terminology in the Eligible
     Services List
     • ―server‖ not ―device‖
     • ―switch module‖ not just ―UBS XK-143 w/ dingle‖
  – Also, match invoice information to these
    same descriptions

                                                    97
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