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2009_0408_OARtech

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					OARnet Member Surveys
CIO/CFO Surveys
• IT Survey – February 2009
  – Issues facing IT organizations in Higher Education
  – Identify the requirements/needs of IT organization
  – Develop a framework for shared services and aggregation
    possibilities in conjunction with OBR
  – Budget cuts implications

• Data Center Survey – March 2009
  – Establish a baseline of data center operations in higher
    education the across the state
  – Determine the needs for additional data center resources
  – Identify potential for collaboration to meet statewide
    demands



                          2
Products and Services Survey Results
CIO Survey Results
• 54 respondents to the survey from all technical leaders for
  USO & OARnet members
   – 25 USO Schools, 29 OARnet member schools
• Top 4 services which could be shared services or hosted:
   1. Learning Management Systems
   2. Video Conferencing
   3. Email
   4. Help Desk Software
• Schools planning for major consolidation or virtualization in
  the next three years:
   – 62% of them (9 four-year and 7 two-year USO colleges &
     universities; 12 OARnet members)



                            4
CIO Survey Results
• Top 4 services & products which schools would take
  advantage of in an aggregate shared product consortium:
   1. Microsoft
   2. VMware
   3. Cisco
   4. Banner
• University and College technology cuts in dollars:
   0-5% cut : 56.5% (9 four-year, 3 two-year, 14 OARnet members)
   6-10% cut: 32.6% (6 four-year, 5 two-year, 4 OARnet members)
   11-15% cut: 2.2% (1 OARnet member)
   16-20% cut: 4.3% (2 OARnet members)
   20+ cut:    4.3% (2 OARnet members)




                           5
Data Center Survey Results
Data Center Survey Results
• Estimated Total Raised-Floor Space, Cooling & Power
  Space per school:
    – Up to 15,870 Sq Feet

• Office Space used In the Data Center per school:
    – Up to 5580 sq ft

• Extra needed SQ footage for raised-floor, cooling, and power space for
  a shared data center per school:
    – up to 3000 sq ft each

• Needed Office Space in a shared data center per school:
    – up to 5640 sq ft each




                               11
Data Center Survey Results
• Estimated Staffing (10-18) (in order of priority)
   – System Administrators
   – Network Administrators
   – DC Manager
   – Security
   – ERP administrators (DataTel, Peoplesoft, Banner, etc.)
   – Database Administrators


• Monthly Costs of Staffing: $86-580k
• Monthly Power Costs: $88-625k


                               12
  Data Center Survey Results
              Staff needs for Data Center operations


Other Staff                            40
                                                                          Highest need for Data Center
 Proj Mgrs                 14                                             Operations

     DBAs         9

Help Desk             10

 Data Ops         6
                                                                           Monthly cost of staffing to
  Network…                       33
                                                                            support DC operations
   System …                                 46

                                                                                        4%
              0             10        20         30   40        50
                                                                              16%
              Other:
                                                                                                               $0-50k
              DC Manager                                             8%
                                                                                                               $50-100k
              Security                                                                                   72%   $100-500k
              ERP Admins                                                                                       $500-1Mill




                                                           13
Data Center Survey Results
  Monthly spend for space in Data
             Center



   39%
                                    $0-50k
                                    $50-100k
                        57%
                                    $100-500k
                                    $500-1Mill
                                    Other


    4%

                                        Monthly spend for power in Data
                                                    Center

                                                 25%
                                                                          $0-50k

                                   4%                                     $50-100k
                                                                          $100-500k
                                                          71%
                                                                          $500-1Mill
                                                                          Other




                              14
Data Center Survey Results

          Common Problems With Data Center
                     None of the
                     Above, 32%

                                    Insufficient
                                   Cooling, 32%

      Poor
  Location, 14%

                                            Insufficient
                                           Raised Floor
                  insufficient
                                           Space, 50%
                  Power, 36%




                                      15
Data Center Survey Results
                                      Your Current Bandwidth Required

                                                  16%


                                                           48%      0-50 MB
                                     16%
                                                                    50-100 MB
                                                                    100-1 GB
                                                                    1-10 GB
                                                20%
                                                                    10 GB+

  Future Bandwidth Required in the
           next 2-5 years

            12%   16%
12%
                                    0-50 MB
                                    50-100 MB
                        28%
                                    100-1 GB
      32%                           1-10 GB
                                    10 GB+




                               16
Data Center Survey Results
 Future Total Storage & Data Mgmt
  Requirements in the next 2-5 yrs
            4%   4%

      12%

                                     0-50 TB
19%                                  50-100 TB
                        66%          100-500 TB
                                     500-1 PB
                                     1-10 PB



                                       Last Mile Network Transport Vendor
                                                   that you use
                                                 28%

                                                                       AT&T
                                                               56%     TimeWarner

                                           16%                         Verizon
                                                                       Other




                               17
Upcoming projects
• VMware POC test bed
• 35E Chestnut building (LAN/WAN, VoIP)
• Shared procurement
  – Cisco, Microsoft, Oracle, VMware, Data-Tel, etc
  – RFPs/RFIs – Web conferencing, Helpdesk
• Federated Authentication
• E-mail
• FY ’10 budget building for Education Technology
  division

                        27
Shared Services Update
Denis Walsh
Shared Services Update
• Demonstrate the value proposition of the
  Chancellor’s shared services approach in the
  acquisition of services for higher education.
  – Reduce the current and future operating cost for all
    education through aggregate purchase of VMware
    products
  – Expand program benefits through the inclusion of all
    levels of education
  – Serve as the blueprint for expanding this concept into
    other services and other eligible entities




                         29
Shared Services Partners
• Higher education is now ordering services.
  – Kudos for the Chancellor’s program as it compliments
    their efforts to reduce costs.
• K-12 community is also participating and has
  expressed their appreciation for the cost savings
  associated with the shared services program.
• Meetings are on-going to determine how state and
  local government can be included to further
  expand the benefits of the program.



                        30
Shared Services Status
• Based on the success of the VM program other
  potential areas for shared services are actively
  being explored, areas such as:
  Microsoft, Oracle, Cisco and HP.
• Collaboration efforts are being developed with the
  Department of Administrative Services to identify
  and prioritize potential products and services as
  we continue expansion of these efforts.




                       31
Connect Appalachia and FCC Healthcare
Update
Connect Appalachia
• Connect Appalachia – Governor Ted Strickland
  and Congressman Zack Space Initiative
  – Utilize the Southern Ohio Health Care Network
    (SOHCN) under an FCC Grant in conjunction with
    Stimulus funds from NTIA, USDA, and EDA to
    expand broadband throughout Appalachia.
  – Collaborate with SOHCN, Connect
    Ohio, OneCommunity, OARnet, OIT, Board of
    Regents, and Service Providers to develop a
    regional solutions to some of the most unserved
    and underserved areas of the State.



                         33
Connect Appalachia
• Four Projects Under Consideration
  – Southern Ohio Health Care Network Fiber Optic
    Backbone: designed use the FCC funding to
    encourage vendors to extend fiber in the
    Appalachian region to serve health care and then
    to expand the offer service to community at large.
  – Wireless Coverage of the Rural Expanse:
    Designed to encourage vendors to find cost
    effective method serve a region where the density
    does not warrant traditional broadband services.




                          34
Connect Appalachia
• Four Projects Under Consideration (continued)
  – World-class Connectivity to Industrial Parks:
    economic development is critical to the success of
    the region, and even with industrial park sites
    without readily available and affordable broadband
    businesses are unwilling to locate there.
  – Telemedicine Program: Upgrade the quality of
    health care, while reducing the cost of
    service, broadband services will enable the
    residents of this region to have access to expand
    health service with the expense of traditional
    hospital structure.


                          35
American Recovery and Reinvestment Act
ARRA
ARRA
• $7.2 billion for broadband
   – Competitive grant and loan opportunities through
     federal programs
      • US Dept of Agriculture: Rural Utilities Service (RUS)
      • US Dept of Commerce: National Telecommunications &
        Information Administration (NTIA)
   – RUS focus on rural areas
   – NTIA focus on unserved and underserved
   – Specific programs
      •   State Broadband Data & Deployment Grant Program
      •   Broadband Adoption Programs
      •   Public Computing Centers
      •   Broadband Deployment
      •   National Broadband Plan of the State.

                                37
ARRA
• Key Dates
  – February 10: Governor Strickland launches
    www.recovery.ohio.gov to provide information and
    gather input from Ohioans
  – February 17: ARRA signed into law by President
    Obama
  – February 10 - March 10: 224 broadband related
    proposals submitted via www.recovery.ohio.gov
     • NOT the application process – expressions of interest
     • Initial communication sent to all proposal submitters
     • Connect Ohio reviewing for possible collaboration opportunities




                                38
ARRA
• Key Dates cont.
  – March 10: NTIA, USDA, FCC host the first of seven
    public meetings to help shape the Act’s broadband
    provisions (March 10, 16, 17, 18, 19, 23 and 24)
  – March 12: NTIA, USDA, FCC post joint request for
    information (RFI) to the Federal Register
  – April 3: Ohio Broadband Council meeting
  – April 13: Deadline to respond to RFI
     • NASUCA, NARUC, NGA, NASCIO, NCTA
  – September 30, 2010: Deadline to award funds




                           39
ARRA
NTIA/USDA Request for Information
•   Role of the States
    – Identification of priority areas – Based on Connect
      Ohio mapping data it is apparent that certain areas of
      the state are currently unserved by terrestrial
      broadband providers. These areas should be priority
      for federal funding.
    – Allocation of grants process – The State is in a better
      position than NTIA or USDA to ensure alignment of
      projects, understand the needs of Ohioans, and
      encourage collaboration.



                              40
ARRA
Resources
• American Recovery and Reinvestment Act (ARRA):
  http://frwebgate.access.gpo.gov/cgi-
  bin/getdoc.cgi?dbname=111_cong_bills&docid=f:h1enr.pdf
• State of Ohio Stimulus website: http://recovery.ohio.gov/
• Federal Stimulus website: http://www.recovery.gov/
• USDA Stimulus website:
  http://www.usda.gov/wps/portal/?navid=USDA_ARRA
• NTIA Stimulus website: http://www.ntia.doc.gov/ and
  http://www.ntia.doc.gov/broadbandgrants/




                                    41
Network Updates
Paul Schopis
Network Backbone Updates
• Completed 10-gigabit upgrade for rings 0,1,2 and
  3, Rings 4 and 5 will be targeted for next fiscal
  year.
• Completed upgrade of the backbone routing
  capabilities with the addition of 5 new Juniper
  M320, two M120 and one MX480 to support the
  new 10GigE capability.




                      43
Network End User Updates

• Participating with the state on the evaluation of Statewide
  RFP for Broadband Access and IP Services.




                           44
Network Planning Updates
• OARnet extends Regional Optical Footprint
  through partnerships
  – Expands connectivity in Michigan (MERIT) and (PSC)
    Finally.

• Network extension provides connectivity to OMNI
  POP in Chicago with access to several nationwide
  networks as well redundancy.




                       45
Network Planning Updates
• Due to changes in Commodity Architecture driven
  by budgetary considerations, there will be greater
  reliance on the backbone.
• Number of commodity access ports are being
  reduced to acquire better pricing on per-megabit
  basis, i.e., larger pipes at lower per-Mbps cost
• Additional benefit of reducing BGP management
  overhead
• Qwest line is active, have had some issues



                      46
Network Planning Updates
• Need to maintain bandwidth head
  room, i.e., provision more bandwidth
• May coincide with need to deploy next generation
  of optical equipment
   – Full mesh lambda capability to replace ring
      architecture
   – The stated needs are not necessarily mutually
      exclusive, i.e., such an architecture will make
      the greatest strides cost effectively



                       47
Network Planning Updates
• Push forward on greater resiliency by building a
  second optical aggregation PoP in Columbus
  metro area
• Purpose is to tie north rings and south rings into a
  redundant configuration
• Currently planning on leveraging the Dublink build
  and Lewis Center PoP for such a purpose




                       50
Client Services
Ann Zimmerman
Client Services Regions




                                           Mary Ann Zbydnowski
      TJ Sandor                             with Nancy Drugan-
                         Dana Rogers
 with Nancy Drugan-                               Koehler
                      with Connie Martin
       Koehler




                            52
Client Services
• 89 higher education members
• Service requests for:
   –   Quarterly in person meetings
   –   Conference Calls
   –   Network Upgrades and Routing
   –   Periodic member meetings
   –   Misc. conferences and on site meetings
   –   OARtech, bi-monthly technical meetings (next on April 8th)
   –   Research initiatives and community development.

• Vendor meetings and initiatives
   – AT&T, Qwest, Time Warner Cable, Time Warner
     Telecom, Verizon, Buckeye Telesystems, XO


                                 53
Client Services Products and Services
• Commodity Internet, Internet 2, Intra Ohio Bandwidth
• Remote Campuses and Upgrades
• Co-Location Services
• Emergency (Contingency) Web Hosting (coming soon)
• Video Conferencing
  – Healthcare
  – Telepresence
  – Collaboration with eTech for production video
  – Concierge video conferencing




                                54
Client Services Products and Services
                               VMware

  • Chancellor’s initiative:
      • Higher Education-Licensing 70% less, Maintenance 50% less-List
      • Designed to save Ohio Colleges and Universities more than $130
          million over three years.
      •   Blueprint for future offerings
      •   “Green IT” Power - Benchmarks
      •   Developing and Implementing processes, procedures and tracking
      •   Regional Meetings across the State
      •   $500,000 Higher Education Sales to date




                                55
Historical Bandwidth
• 2002 OARnet had 623 Mbs. of Internet 1
• 2006 OARnet had 2,556 Mbs. of Internet 1
• Today @ 6,240 Mbs.
   –Over 10 times the Commodity Internet of 2002
   – Over Double the Commodity Internet of 2006
•Approximately a 20% Commodity Internet increase in
bandwidth from July ‘07 to July ’08
   •Sept. 2007- Over 20 Schools with T-1 connections
   •Today 4 Schools with T-1 Connections
   •Currently 6 schools reviewing GIG upgrades




                           56
Historical Bandwidth
Summary of the Change in Last-mile Connections to Higher
 Education Organizations




                        Prior to OSCnet        After OSCnet
       Capacity
                      Implementation 2003   Implementation 2009
    Gigabit or more             0                   46
    45mb - 155mb                37                  23
     10mb - 44mb                0                   10
     9bm or less                46                  5



                           57
Last Mile Connections
– T-1 Connectivity – 4 schools
– 2 of 4 Reviewing Proposals for Ethernet solutions
  to replace T-1’s
– 5 Members no Connections
            Current Last Mile Connections
    – 46 Schools with GIG capacity Connections
    – 1- OSU 10 GIG connection
    – 26 Schools with 10/100 megabit
    – 5 Schools with DS3 (one currently upgrading)
    – 2 Schools with OC3


                        58
Current Fiscal Year
2009 Fiscal Year: 5 months
  •4,987 to 6,044.5 Mbs.
         • 17% Growth from August to December
  •4 new OARnet members
         • Lourdes College
         • Mercy College
         • Ohio Christian University
         • Franciscan University
  •Currently engaged in discussions with 2 schools for
  membership
         • Franklin University
         • Union Institute


                           59
Special Projects
• Assist customers in ordering circuits to our POPS-
  collaborate with schools, vendors and partners:
   – OSU-Wooster considering eTech for shared
     connectivity to reduce cost.
   – AT&T, OIT, and OARnet collaborated for expanded
     network for Rio Grande and Marietta areas
      – GIG capacity circuits completed.
   – University of Akron- replacing a point to point Ethernet
     solution for connection to OARnet network for video
     conferencing.
   – Collaborations with Gigapop Networks, Campus EAI-
     OSTN for possible future offerings.


                               60
Special Projects (continued)
 – Website: Redesigning the OARnet website and
   adding information and portals.
 – Collaboration: Efforts with Ohio Link, OLN, and
   eTech to consolidate and share resources.
 – Vmware: Procedures and processes.
 – Migrate Access database to Oracle for tracking
   –   Historical bandwidth and increases by date
   –   Customer visits
   –   Last-mile connections
   –   OARnet POPS and carriers
   –   Remote campus sites
   –   Graphs and charts of information


                               61
Client Services
Tools we use:
VMware Database: Spreadsheets to be integrated
  into Client Service Database.
    • Track customer products and Services
Remedy: Installations, trouble tickets, changes
    • For maintaining tickets and updates between
        the engineers, support, and Client Services
Client Services Database, Software Tracking Tool:
    • For verification purposes
    • Reporting needs

                        62
Current Client Services Database
•Microsoft Access
   •Required
   •Client Services
     access only
•Longitudinal data
 back to FY02
•20 predefined
 reports
•Supplements our
 Remedy System.
•Quick client
 overview
•Visits / meetings
 log



                      63
    Future Client Services Database
    • In development
    • Web based
      • Oracle ApEx
      • Nearly all web
        browsers
        compatible
    • Longitudinal data
      back to FY02
    • User defined
      queries and
      spreadsheet
      exports
    • User access
      across OARnet.


6
4
Conference Participation
 eTech Conference: Columbus Convention Center
    Feb. 2-4

 Learning, Libraries and Technology Conference: Easton Hilton
    March 1-3 (merging 2010 with eTech)

 OHECC Conference: Wright State University- Member Meeting
    March 25th, Presentation with Vmware, Vendor booth with VMware

 Internet2 Member Meeting:
    April 26-30 MaryAnn Z. and Ann attending

 Educause: Regional and National Meetings
 Internet2 Joint Techs: Hosting summer of 2010


                              65
Questions?

				
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